REVISION

Relaxation is an activity done with the purpose of rest, relaxation and entertainment.

Hotel is an operation that provide lodging and other services to travellers

CHARACTERISTICS OF INDUSTRY.

 Physical product of the of the organization are considered tangible.

 Intangible aspect of the industry are the services rendered to clients or customers.

 Emphasis on safety , cleanliness and services.

 Inseparability of production and consumption.

 Due it’s perishability, unrented hotel room revenue will be lost.

FACTORS THAT INFLUENCE THE HOTEL DEVELOPMENT

 Mode of transport

 Economic Climate

 Internal factors ( stakeholders)

 External factors

i. The legal environment

ii. The market factor

iii. The Financial environment

iv. The Political environment

v. Technology

vi. Socio-cultural factor

THE ROLES OF A HEAD CHEF

 Organize the Kitchen

 Compile the Menu

 Order the food

 Show the required profit

TYPES OF RECREATIONAL BUSINESS

 Entertainment

 Attraction

 Spectatory sports

 Participatory sports

TYPES OF HOTELS

1. City center Hotels

 Motels

 Spa

 Resort hotel

 Airport hotel

2. Vacation ownership

 Serviced apartment
  All suite Hotels

 Boutique Hotels

3. Guest Houses

 Hostels

 Cabins

Functions of General Manager

 Meet department heads

 Training and development of staff

 Identify and help execution of strategic goals

 Oversee market and demand generator

 Ensure guest satisfaction

Expectations of Unit Manager

 To clearly define financial target in detail

 To control payroll and overhead cost

 To analyze the business weekly in terms of business and price

 To develop quality of care and hospitality necessary for hotel operation

 To provide figures and compare performance plan weekly in details

Functions of Front of office

 Selling of rooms

 Providing information and services to guest

  Maintaining balanced the guest account

Key results area

 Customer : Customer is an individual that purchases goods and services from a

company or the industry ( hospitality). The customer is crucial because they

generate income and revenue to the company . Without them , the company

ceases to exist.

 Employees : Employees are considered as the workforce in company because

they contribute to the company by rendering and providing services to clients or

clients

 Assets : Assets are something the hotel owns that can be converted to value of

cash. This consists of the beds, rooms , etc that is rendered to clients for value .

Classification of hotels

Hotels can be classified based on the following criteria :

 Location

 Size

 Ratings

 Functions

 Ownership

Cash Control

Cash Control is major duty of the Unit Manager , this includes :

  Counting Cash

 Approving payment by credit cards

 Approving cashing of cheque

 Preparing a bank statement and sometimes making deposit

 Balancing cash with cash account

Resident Manager

 Checking in operation, providing feedback and assistance when needed

 Assuming the day-to-day operations and management of the hotel

Time-sharing is a form of fractional ownership, where buyers purchase the right to occupy a unit of

real estate over specified periods. A timeshare is a type of vacation property with a shared

ownership model.

A cluster of apartment or a complex of logic facilities containing a number of individually owned

apartments

Importance of the hotel industry

 Creating employment opportunities

 It’s a source of foreign exchange earnings

 Increase in government revenue

 It generates income

 It provide s recreational facilities

Accommodation is the provision of facilities for overnight stay to travelers

Food service is the provision of food and drinks to clients

Types of hospitality operation

 Information processing system

 Customer processing system

 Product processing system