Chinmayee Swain
Associate Manager | Customer Relationship
CONTACT
chinmayeeswain.21@gmail.com
+91 70 08 599 538
Kolkata, West Bengal
EDUCATION
Bachelor of Arts (BA) from
Ch Charan Singh University,
Meerut, 2020
SUMMARY:
Associate Manager with over 5+ years of experience in Customer Relations and
Client Management. Also adept with Data labelling and Image tagging for various
clients. Possesses strong interpersonal skills with ability to develop effective
working relationships with leadership teams. Deep expertise in defining the
requirements, query resolution, collaborating with other units, training,
workflow, feedback loops and data validation.
EXPERIENCE
ASSOCIATE MANAGER | HDFC LIFE
[Jan 2023 – till Date]
The role involves Complaint Management initiated by NRI customers for the
bank. The Bank needs its managers to build a solid Customer relationship and fast
track the resolution process to provide the customer a seamless experience.
• Investigated and resolved customer enquiries and complaints over call and
email in an empathetic manner.
• Solved unresolved customer issues over mail.
• Proactively involved in the entire resolution process to ensure a speedy
workaround time.
SR. TEAM LEAD | IMERIT: AI DATA SOLUTIONS
[Jul 2021 – Jan2023]
AUTOMATED GUIDED VEHICLES (AV) PROJECT
(The Project focuses on detecting various structures and objects on the path of driverless
cars including 2D, 3D and Audio analysis. The work stack involved polygon annotation,
semantic segmentation and 3D cuboid annotation to detect and validate the various data
points.
• Leading regular review meetings with the stakeholders.
• Handled client escalations and review calls.
• Reporting Performance Dashboards for more than 1000 Team members.
• Assessed and imparted training to the required personnel.
JR. TEAM LEAD | IMERIT TECHNOLOGY
[Jul 2020 – Jul 2021]
MEDICAL AI PROJECT
Various gastroenterological diseases are annotated under this project. Few examples are
Lesion, Angioectasia, Erosion, Polyps, Blood Clot Marking, Diverticulum, Phlebectasia
Marking.
• SLA management and handling Internal & client L&D calls.

SKILLS:
• NRI Customer query handling
• Grievance redressal
• Turnaround Time Management
• Project, SLA & BQM Management
• Client handling
• Image tagging
• Image segmentation
• Data labelling & annotation
• Performance coaching &
counselling
• Stakeholder Management
CERTIFICATIONS:
• Lean Six Sigma Green Belt
Trained
• Lean Six Sigma White Belt
Certified (LSSWB)™
• Project Management Essentials
Certified (PMEC)™
• Customer Service (Short Course)
Certified
• Handling over 50 associates across 5 major locations (VIZ, BBS, HUB, SLT and MBZ).
• CV project POC, Project set up & BAU.
• Performance Dashboard reporting for the Team members.
VARIANCE ANALYSIS PROJECT
Frame annotation was done for the purpose of measuring agreement from three
annotators from different times from different scenes & measuring agreement from three
annotators from different times from the same scene.
FACIAL MOTION ANALYSIS PROJECT
With this project we could gauge the satisfaction level of the customers
ITES EXECUTIVE | IMERIT TECHNOLOGY
[Oct 2017 – Jul 2020]
COMPETITOR PRICE ANALYSIS PROJECT
Pricing analysis was done for 3 competitor companies. Various product specifications were
compared with price.
STOCK LEVEL ANALYSIS PROJECT
Bounding boxes were created on empty shelves to notify the supermarket store which all
products need to be refilled.
TRANSCRIPTION PROJECT
Bill amount & details were Trans-scripted to derive purchase patterns of the different
customers.