(THIKA ROAD CAMPUS)

DEPARTMENT OF HOSPITALITY AND TOURISM

DIPLOMA IN CATERING AND ACCOMMODATION MANAGEMENT

(MODULE i)

KNEC COURSE WORK EVALUATION EXAMINATIONS

September 2021 INTAKE

December 2021 EXAM SERIES

ACCOMMODATION OPERATIONS THEORY

EXAM DATE:
TIME ALLOWED: 3 HOURS
NAME .......................................……………………………. ADM NO……………...................
INSTRUCTIONS
a) Answer all the questions in section a and any three in section b
b) Marks for each question are as indicated in ( )
c) Any examination irregularity will lead to disqualification
d) Cell phones are not allowed in the examination room
e) No reference material of any kind should be carried into the examination room

f) Marks may be lost for illegibility

G) ANSWER ALL QUESTIONS IN ENGLISH (SHENG AND SHORTHAND NOT ALLOWED)

H) YOU ARE REQUIRED TO PRESENT YOUR STUDENT ID AS WELL AS NATIONAL ID CARD

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 SECTION A (40 MARKS)
1. Define the following terms:
a. Bolster pillow.
b. Burnishing.
c. Flue brush.
d. Druggets.
e. High dusting. (10 marks)
2. a) Highlight FIVE pros of team system of cleaning (5marks)

b) State FIVE importance of carpets in a room. (5 marks)

3. a) Highlight SIX properties of soapless detergent. (6 marks)
b) Outline FOUR methods of cleaning (4 marks)
4. Distinguish between oxidizing and reducing bleaches, giving an example in each. (10 marks)

SECTION B (60MARKS)
5. a) Describe FOUR types of dry mops. (8marks)
b) Explain the procedure of
making a patient bed. (12 marks)
6. a) Discuss unit and block system of cleaning (12 marks)
b) Explain the procedure of weekly cleaning a water closet. (8 marks)
7. a) Explain the procedure of weekly cleaning a guest room with a balcony. (10marks)
b) Explain the procedure of weekly cleaning wooden furniture. (10marks)
8. a) Explain procedure of turning down in a guest room (10marks)
b) Differentiate between seals and polishes. (10 marks)

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