Doing the Right Thing

Guidelines for Store Team Members

At BIG W, we live by our Values of listening and learning, always doing the right thing and
caring deeply. It is clear that these Values apply when acting as a Team Member at BIG W,
but they also apply when our team are completing their own personal purchases in store.

The purpose of this guide is to provide clear guidelines around how our team can ensure
that they are doing the right thing when they are purchasing stock in a BIG W store.

The following guidelines detail BIG W’s expectations in relation to completing team
member purchases, purchasing marked down stock, obtaining check seals, undertaking
bag checks, and using an Everyday Rewards Plus Card.

SCOPE
This policy applies to all Team Members (permanent and casual), employed by BIG W.

Team Member Purchases

● All team member purchases must be completed outside of Company time, that is,
outside of a shift or during a scheduled break.
● Team member purchases must be completed while the store is open for trade.
● Goods being purchased by a team member must be paid for at the time of selection
unless being placed on hold, in which case, a hold form must be completed by
another team member and the items can be held for only 48 hours in the designated
customer holds bay (in line with customer holds).
● Team members are only permitted to select goods from the shop floor and not
directly from the back of house areas.
● Stock to be refunded by a team member must be present at the time of the
transaction and must comply with the BIG W Returns Policy in order to be eligible to
receive a refund.
● Team members are not permitted to serve themself, their family or their friends when
completing refunds, purchases, online orders or layby transactions, including:
○ on a manned checkout;
○ through manual intervention on a self serve register;
○ picking and packing online orders; or
○ via the Online Management System (OMS).

Purchasing Marked Down Stock

● Team members may purchase soiled/damaged stock, however this stock must be
selected from on show, rather than selected from a back of house area where a
customer has not had access to the stock.
● Team members are not permitted to purchase stock that they have marked down
themselves unless authorised by their direct or one-up line manager.
 Doing the Right Thing
Guidelines for Store Team Members

Check Seals and Bag Checks

● If a team member intends on entering or remaining within the store with stock they have
purchased, the team member is required to present their items and proof of purchase to
the Customer Champion for review, and the Customer Champion is required to ensure that
check seals are attached to all items that are sold within the store and are being taken into
the store.
● All team members are required to provide their personal bags and belongings to be
checked when exiting the store.

Systems Access and Usage

● Team members are required to ensure that they are using their own personal login when
processing transactions on a register (team members are not permitted to use another
team members’ login at any time).
● Team member barcodes are not to be shared with any other team members under any
circumstances, including when working in the Assisted Checkouts.
● Team member barcodes are to be destroyed and disposed of at the end of each shift.

Everyday Rewards Plus Card Use:

● Team members are expected to use their Plus Card in line with the Everyday Rewards
Plus Card Policy, in particular, Plus Cards are not to be shared or distributed, digitally or
physically, with unauthorised parties (including friends and family) and should not be used
to obtain a discount for anyone other than the cardholder.
● Team members are expected to immediately notify their line manager if they know or
suspect that their PlusCard has been used and is accessible to unauthorised persons.

If, due to exceptional circumstances, team members are unable to comply with the
expectations set out above, they are required to seek approval from their leader
prior to commencing any transactions that do not align with the above.

If team members observe behaviour which does not align with these expectations, they are
expected to raise the matter with their Line Manager or Store Manager.

Alternatively, support can be provided from the BIG W Employee Services team, available on
employeeservices@bigw.com or 1800 008 584 (options 5 and 0).

Team members who do not adhere to these expectations may be subject to disciplinary action.