Project Plant Pals

Operations & Training Plan

February 15th

Document Status: Draft | In Review | Approved

Executive Summary:

Project Goal

SMART: Specific, Measurable, Attainable, Relevant, and Time-bound

● Clearly state the main goal of the Operations and Training plan, which is to
create sustainable fulfillment and delivery practices for the Plant Pals service's
day-to-day operations. Emphasize the importance of an efficient, high-quality
customer experience to mitigate revenue losses and support the larger goal of
a 5% revenue increase for Office Green.

Deliverables

1. Highlight milestones such as creating a plant delivery and logistics plan, setting
up order processing and supply chain management software, and launching an
employee training program.
2. Specify the targets for each deliverable, such as delivering 95% of orders on
time within one month, processing orders within two business days, and
training 90% of employees before the service launch.
Business Case / Background

Why are we doing this?

● Emphasize the importance of an efficient, high-quality customer experience to
mitigate revenue losses and support the larger goal of a 5% revenue increase
for Office Green.

Benefits, Costs, and Budget

Benefits:
● Identify any constraints or assumptions that may impact the plan's execution.
Costs:
● The budget is limited to $75,000 and assume that necessary resources, such
as delivery trucks and drivers, will be available for purchase and hire.
Budget needed:
● $75,000

Scope and Exclusion

In-Scope:
● Define the boundaries and focus of the Operations and Training plan. Specify
that it encompasses the creation of internal processes and training procedures
for support teams.
Out-of-Scope:
● Mention that the plan includes setting up operational tools, establishing delivery
processes, and conducting employee training. Indicate that the plan's
implementation timeframe is six months and should remain within a budget of
$75,000
●

Project Team

Project Sponsor: Director of Operations

Project Lead: Project Manager (You!)

Project Team: Fulfillment Director, Quality Assurance Tester, Inventory Manager,

Financial Analyst, Human Resources Specialist, Training Manager

Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist,

Sales Director, Sales Team, Marketing Director, Investors

Measuring Success

What is acceptable:
1. identify any constraints or assumptions that may impact the plan's execution.