Delivery Manager

Location:  Corby, ENG, GB, NN17 9FH

Brand:  RS Group
Function:  Digital & Technology
Work Location:  Working from home
RS Group plc is a global omnichannel solutions partner for industrial customers and
suppliers. Our business has operations in three geographical regions – the
Americas, EMEA and APAC, supported by global organisations for supply chain,
corporate functions, marketing, and product & supplier management.
 
Our market today is large, fragmented, local in nature and digitally immature. Only
a few international distributors serve it, with many regional and local providers],
who largely trade offline. Currently, we estimate the global market value to be c.
£400bn, with our global market share <1%. We stock over 2,500 supplier brands, 500k
products and 63% of our sales are digital.
 
RS Group plc is going through a period of change, as part of our Destination 2025
strategy, which positions us as becoming the first choice for customers, suppliers,
people, and communities. Our strategic priorities are:
Best customer and supplier experience
High-performance team
Operational excellence
Innovation
Reinvestment to accelerate growth
 
RS Group is committed to creating an inclusive environment where people thrive. We
recognise that a diverse and representative workforce is critical to our success,
and our aim is to create a business where people can be their best selves. Our
employees expect this as a matter of course and it is fundamental to how we
attract, develop, and hold on to the best talent.
 
In line with our D&I policy, we recruit and develop employees who are the best
suited to the requirements of the job role, regardless of gender, ethnic origin,
age, religion, sexual orientation, gender identity or disability.
 
ABOUT THE ROLE
 
The Delivery Manager is a critical role in delivering our challenging digital
transformation agenda.
 
The purpose of this role is to manage a team of Scrum Masters and deliver change
across our Digital and Customer systems, creating a digital delivery roadmap,
costed and resourced to maximise pace and quality of execution supporting ROI on
investments to drive conversion, sales and margin benefits. This includes
identifying opportunities, creating estimates to support business cases and working
with stakeholders across multiple teams, UX and Agile development & IT teams. This
is a fantastic opportunity for an individual to drive real change in the
transformation of our Digital experience & technology.
 
The team: We are ‘For the Inspired’ - providing inspiration and solutions across
the engineering and technology challenges of the future. Our mission is to Become
First Choice, delivering the very best B2B digital experience for our customers
every time by being:
 
Accountable – we are committed to attracting the best talent. We allow individuals
and teams to express their passion and creativity with clear mechanisms for
delivery
Passionate – our stellar growth is driven by a passion for delivering the very best
customer experience
Innovative and collaborative – we try new things and we succeed (and fail!) as a
team
Aspirational and acting with Integrity – we do the right thing, are bold and
develop a rewarding career as a result
 
We are on an exciting transformation journey, so if you are a hands on delivery &
change agent, who wants to be part of something big, where you can make a real
difference, RS is the company for you!
 
Team size will vary depending on projects and delivery requirements but initially 3
- 4 Direct Reports both contract and permanent resources.
 
KEY RESPONSIBILITIES
 
The vision is to empower delivery and engineering teams to deliver increasingly
more value, sooner with less work.
 
The purpose is that by using agile principles, values and mindset, we work hard to
create an environment of autonomy, mastery and purpose where teams can unlock their
high performing potential to solve customers’ problems.
 
The main focus of the role is to work within the Digital Engineering Team for
Technology & Digital Function as Delivery Manager and lead a team of Scrum Masters
(3- 8 people) where you will continually improve the ways of working and
environment in order that the team/s can perform at their best to deliver on time,
on budget and quality to the customer.
 
You should have excellent knowledge of the scrum framework, with all its artifacts
and techniques, but be able to work across multiple disciplines such as waterfall
and Kanban as required to get the work delivered.
You’ll also need the ability to coordinate people and projects (occasionally
facilitating 3rd parties) with your mind set on deliverables. If you’re a strong
communicator, a capable leader and you are invested in Agile frameworks, we’d like
to meet you.
 
Main responsibilities are:
Manage a team of Scrum Masters for Digital Delivery.
Work with Portfolio teams and PMOs to ensure dependency, priority and scheduling is
managed.
Ensure co-ordination of sprints, retrospective meetings and daily stand-ups
Coach team members in Agile frameworks as needed
Facilitate internal communication and effective collaboration including
dependencies and critical path actions and bottlenecks.
Be the point of contact for external delivery communications (e.g. from customers
or stakeholders)
Delivery escalation and resolver for conflicts and remove obstacles that occur
between engineering teams and IT Heads of function.
Ensure deliverables are up to quality standards
Guide development teams to higher scrum maturity
Help build a productive environment where team members ‘own’ the delivery and enjoy
working on it
 
Also, we want you to be responsible for motivating the delivery and engineering
teams to achieve a high level of performance and quality in line with sprints and
delivery standards. You will also be responsible for software delivery using agile
methods in a fast-paced environment that may cross multiple business divisions. As
well as the technical aspects of the role you will also be expected to manage your
team on a daily basis or as required; assist in team development while holding
broader accountable for scrum master commitments, removing roadblocks to their
work; leveraging organisational resources to improve capacity for project delivery
work; responsibility for ensuring team members track their time using the
appropriate in-house system; and mentoring and developing team members. You will be
part of the wider IT Digital Delivery function where you will drive initiatives in
line with our purpose to continually improve agility across the Technology
department and the wider enterprise.
 
CANDIDATE REQUIREMENTS
Define and drive the end to end delivery of solutions for Digital Engineering and
Technology.
Management of Priority, schedule and dependencies within the functional delivery
areas and projects.
Support cost, resource and planning view across the engineering and delivery
functions.   
Support the Scrum Masters so they can be focussed on achieving their delivery
goals.
Ensure impediments are anticipated, addressed, owned & resolved by the team or
yourself after escalation to ensure dependencies and critical path are managed.
Ensure the sprint goals are delivered and the Definition of Done & Definition of
Ready are successfully met across sprints.
Drive for a level of self-organisation and autonomy within the team, creating an
empowered function.
Identify actual or emerging anti-patterns and support the team to remove or avoid.
Be accountable for the direct intervention and appropriate escalation where needed.
Create the metrics needed to be able to improve the ways of working including the
sprint planning estimation, the capacity of the team
 
Must Have
Demonstrable experience leading Multiple Scrum teams.
Certified Scrum Master or equivalent Kanban accreditation e.g. Advanced Certified
Scrum Master (A-CSM) or Professional Scrum Master Level 2 (PSM2). Significant
experience of being a Scrum Master / Agile Team Lead. 
Interpersonal & relationship building skills, able to work at all levels of the
organisation, across functions, geographies and cultures 
Worked as a team leader within or on a transformation agenda.
Demonstrable experience of skilled and compelling delivery leadership using various
techniques in the context of a team or other groups within an organisation,
Demonstrable experience in a multi-scrum environment or managing across multiple
teams / dependencies.
Working in leadership role across a portfolio of delivery up to £5M
 
 
Desirable /
 
Demonstrable experience of other agile & engineering practises such as Lean Start-
up, Lean UX, XP, DevOps