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    Doaa Mostafa

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    ayaa tarek
    Doaa Mostafa has over 14 years of experience in customer service, administration, training, and coordination roles. She has worked at organizations like the National Council for Childhood and Motherhood, TSP, ASA, and Aflatoun Egypt. Her experience includes customer service, data entry, report generation, materials organization, volunteer coaching, and workshop participation. She has a Bachelor's degree in Hebrew language from Cairo University and additional training in social media, content marketing, and English. Her skills include Microsoft Office, English communication, active listening, problem solving, and service-oriented customer support.

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    Doaa Mostafa

    Uploaded by

    ayaa tarek
    5 views3 pages
    Doaa Mostafa has over 14 years of experience in customer service, administration, training, and coordination roles. She has worked at organizations like the National Council for Childhood and Motherhood, TSP, ASA, and Aflatoun Egypt. Her experience includes customer service, data entry, report generation, materials organization, volunteer coaching, and workshop participation. She has a Bachelor's degree in Hebrew language from Cairo University and additional training in social media, content marketing, and English. Her skills include Microsoft Office, English communication, active listening, problem solving, and service-oriented customer support.

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    Doaa Mostafa has over 14 years of experience in customer service, administration, training, and coordination roles. She has worked at organizations like the National Council for Childhood and Motherhood, TSP, ASA, and Aflatoun Egypt. Her experience includes customer service, data entry, report generation, materials organization, volunteer coaching, and workshop participation. She has a Bachelor's degree in Hebrew language from Cairo University and additional training in social media, content marketing, and English. Her skills include Microsoft Office, English communication, active listening, problem solving, and service-oriented customer support.

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    5 views3 pages

    Doaa Mostafa

    Uploaded by

    ayaa tarek
    Doaa Mostafa has over 14 years of experience in customer service, administration, training, and coordination roles. She has worked at organizations like the National Council for Childhood and Motherhood, TSP, ASA, and Aflatoun Egypt. Her experience includes customer service, data entry, report generation, materials organization, volunteer coaching, and workshop participation. She has a Bachelor's degree in Hebrew language from Cairo University and additional training in social media, content marketing, and English. Her skills include Microsoft Office, English communication, active listening, problem solving, and service-oriented customer support.

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    of 3

    DOAA MOSTAFA

    E-MAIL: doaamostafakamel88@gmail.com
    PHONE: 01551515671
    ADDRESS:Hadik El haram -Giza

    EXPERIENCE

    The national council for childhood and motherhood (NCCM)

    Customer Services: Cairo - February 2008 - December 2022

     A customer service representative for the child helpline, where the communication is received
    through the hotline, e-mail, or networking sites , understanding the problem and working to
    solve it through the partner agencies, then following up with the amount again to ensure that
    the problem is resolved.
     Updated account information to maintain customer records.
     Maintained customer satisfaction with forward-thinking strategies focused on addressing
    customer needs and resolving concerns.
     Offered advice and assistance to customers, paying attention to special needs or wants.

    TSP

    Admin:CAIRO - January 2021 - December 2021

     working as an admin on TSP page.


     working in the field of cosmetics, where the page was being followed up, publications about
    products were being published , purchase orders were received, data collection for customers,
    follow-up on product delivery, and customer satisfaction with the product.

    Trainer : Cairo - July 2011 - October 2013

     Main trainer ICDL for la schula viva.


     Scheduled and taught in class and online courses to increase learning opportunities.

    NCCM

    Coordinator ; Cairo - January 2009 - October 2013


     coordinate NCCM volunteers team in mobile unite for the development of youth by technology
    way.
    Entered data, generated reports, and produced tracking documents.

    Gathered and organized materials to support operations.

    Coached volunteers through day-to-day work and complex problems.

    Participated in workshops and in-service meetings to enhance personal growth and

    professional development.
     Evaluated operational practices and identified improvement opportunities to develop revisions
    for systems and procedures.
    ASA

    Trainer; Cairo - January 2011 - December 2012

     Main trainer ICDL for ASA center

    Aflatoun Egypt

    Trainer; Cairo - January 2009 - December 2010

     Trainer the national project for empowering children socially and economically.

    EDUCATION

     Bachelor of arts- Cairo university from2004- till 2008.

    Hebrew language department

    Courses

     social media diploma-IMFND-2023UNTILE NOW


     content marketing course- IMFND-2022
     General English course-SYE-2008
    Skills
     Microsoft office - Intermediate
     ENGLISH – intermediate

    Professional Summary
    Customer Service Representative bringing top-notch skills in oral and written communication, active
    listening and analytical problem-solving skills. Enhances customer experiences by employing service-
    oriented behaviors, understanding customer desires, ad providing customized solutions to build
    loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven
    multitasking abilities. Committed to maintaining professional relationships to increase profitability and
    drive business results.

    AWARDS AND ACKNOWLEDGEMENTS

     You delivered that big presentation to rave reviews. Don’t be shy about it now! This is the place to show
    how well you work and play with others.

     Are you president of your fraternity or sorority, head of the condo board, or a team lead for your favorite
    charity? You’re a natural leader–tell it like it is!

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