MAGICPIN ASSESSMENT – ASSOCIATE CUSTOMER SUCCESS

 NAME – KI`RAN KUMARI

 CONTACT NO – 8579852859
 EMAIL ID – mittalkiran680@gmail.com
 REGISTRATION NO -

SECTION A - VERBAL ABILITY (Highlight the correct answer)

1. Replace the bold words with the phrase that best completes the sentence.

Because he was given a fake anesthetic, Josh remained conscious throughout the operation.

a. Josh was conscience throughout the operation.

b. Josh had a conscience during the operation.
c. The operation was completed with Josh consciousness.
d. Josh remained conscious throughout the operation.
2. Antonym of Esteem – disrespect
a. disrespect
b. loyal
c. aristocrat
d. Prestige
3. My parents approved of me taking guitar lessons.
a. my
b. me
c. I
d. Mine
4. Choose the sentence that best combines the sentence: I must buy my dog a new license. If
I don’t, I will have to pay a fine
a. I must buy my dog a new license, and I will have to pay a fine
b. I must buy my dog a new license; I will have to pay a fine
c. Unless I buy my dog a new license, I will have to pay a fine
d. I will have to pay a fine since I must buy my dog a new license
Ans . Unless I buy my dog a new license, I will have to pay a fine

5. It has been established that

P: Einstein was
Q: although a great scientist
R: weak in arithmetic
S: right from his school days
The Proper sequence should be: QPRS
a. SRPQ
b. QPRS
c. QPSR
d. RQPS
 MAGICPIN ASSESSMENT – ASSOCIATE CUSTOMER SUCCESS
6. Find the correctly spelled word : Courageous
a. Courageous
b. Carageous
c. Caerogeous
d. None of the above

Paragraph:- I felt the wall of the tunnel shiver. The master alarm squealed through my earphones. Almost
simultaneously, Jack yelled down to me that there was a warning light on. Fleeting but spectacular sights
snapped into ans out of view, the snow, the shower of debris, the moon, looming close and big, the dazzling
sunshine for once unfiltered by layers of air. The last twelve hours before re-entry were particular bone-
chilling. During this period, I had to go up in to command module. Even after the fiery re-entry splashing
down in 81o water in south pacific, we could still see our frosty breath inside the command module.

A) The word 'Command Module' used twice in the given passage indicates perhaps that it deals
with ---- a journey into outer space

B) An Alarming journey

C) a commanding situation

D) a journey into outer space

E) a frightful battle.

7. Which one of the following reasons would one consider as more as possible for
the warning lights to be on? ---- A catastrophe was imminent.

A) There was a shower of debris.

B) Jack was yelling.

C) A catastrophe was imminent.

D) The moon was looming close and big.

A) The statement that the dazzling sunshine was "for once unfiltered by layers of air" means --
none of above

B) that the sun was very hot

C) that there was no strong wind

D) that the air was unpolluted

E) none of above
 MAGICPIN ASSESSMENT – ASSOCIATE CUSTOMER SUCCESS

SECTION B - WRITTEN ABILITY

Case 1 - Customer (Himanshu) has placed an order from ‘Needs Hub’ for shampoo and few other items. Post
the order got delivered , Himanshu realised that he got a conditioner in place of shampoo. He is confused and
looking for a resolution . He has written an email to the magicpin Customer Success team.

What will be your response to him, Please give a detailed action plan?
Good evening Himanshu. I am Kiran. I am sorry for the inconvenience caused. I am here to give a
best resolution to you. I am requesting you to please go with the customer service chat box. So that
they will provide a best resolution.
Thank you for choosing us.
Have a nice evening.

Case 2 -

Hi,

I am Ajay and I placed an order with Domino’s Pizza. It's been more than 60 minutes since I haven't received
my order. Can someone tell me where is it ?

My order number is - ‘DOMINO1296’

How will you address his concern? What will be your next action, Please Give a Detailed Action Plan?

Good evening Ajay. I am Kiran. I am sorry for the inconvenience caused. Let me check and allow me for
few minutes so that I will give you the best resolution.

Thanks for waiting.

As I checked from here, I am informing you that the delivery executive is on the way. It will take only 2
minutes for the delivery of the order. This is the maximum time frame which is given to you.

Please wait till the maximum time frame.

Thank you for your patience.

Have a nice day. Thanks for choosing us.

 MAGICPIN ASSESSMENT – ASSOCIATE CUSTOMER SUCCESS
SECTION C - Paragraph Writing

Write on any 1 topic (200 words)

a. Demonetization
b. Global Warming
c. Types of pollution
d. Diwali
DIWALI
Diwali is one of the most important festival in Hindu culture. It has another name
called “Deepavali”. It is the festival of lights. It falls in the month of October or
November. Diwali is celebrated in the honour of Lord Ramachandra. As per Hindu
mythology, it is believed that on this day Lord Rama returned to Ayodhya after 14
years of exile. This day signifies the victory of Good over Evil. In this day, every
people get excited. They wear new clothes and cooks delicious food. Actually, I love
this festival a lot because I love my family and want some times to spend with them . I
think , this is the best time to spend every few moments of life. It will become
awesome when I enjoy with them.