This term is also used to refer to bourgeoisie, which causes class conflict being the owners of the means

of production between the proletariat- the working class and the poor.

Investors

Anarchists

Capitalists

Oligarchs

2. What is a type of conflict resolution strategy wherein an individual becomes unassertive but
cooperative and neglects his own concerns to satisfy the concerns of the other person?

a. Compromising

b. Avoiding

c. Competing

d. Accommodating

Correct answer

d. Accommodating

3. The following are the advantages of Arbitration except one:

a. Parties can select the governing law that will determine their substantive rights.

b. The parties have the freedom to choose the form, procedure, practitioner, venue, and other terms of
the proceedings.

c. It resolves an issue in a non-expeditious and speedy manner.

d. The venue of arbitration depends on the agreement of both parties.

4. What do you call this mode of Dispute Resolution where mediation is ordered by a court to be
conducted in accordance with the Agreement of the Parties when an action is prematurely commenced
in violation of such agreement?

a. Mini-trial

b. Early Neutral Evaluation

c. Court Annexed Mediation

d. Court Referred Mediation

5.   Controlling the situation and area by people involved.

A. Containment

B. Crowd control
C. Crime control

D. Traffic control

6. Mario is facing a difficult decision of what course he would choose in college. His mother wants him to
be an educator, but Mario wants to enroll in Criminology. To satisfy his mother’s concern, he just opted
to enroll in Education. What approach in Conflict Situation does Mario practiced?

a. Cooperativeness

b. Assertiveness

c. Avoidance

d. Compensation

7. The calculated use of violence or threat of violence to attain political, religious or ideological goals by
instilling fear or using intimidation or coercion.

A. Crisis

B. Strike

C. Crime

D. Terrorism

Correct answer

D. Terrorism

8. As soon as it becomes apparent that an assembly is being held in a public place, the Ground
Commander shall immediately conduct an inquiry whether the assembly is covered with a permit or not.
If a permit could not be shown, verification should immediately be done with the ____________.

a. Office of the Ombudsman

b. Trial Court having Jurisdiction over the place of assembly

c. Office of the Mayor having jurisdiction over the place of assembly

d. Chief of Police having jurisdiction over the place of assembly.

9. It is a sudden condition or state of affairs calling for immediate action.

A. Emergency

B. Crisis Management

C. Crisis

D. Hostage crisis

10. They are the proponents of Conflict Resolution Strategies, which emphasizes how people work in
achieving a peaceful ending of conflict.
a. Thompson and Krueger

b. Tucker and Kefler

c. Theodore and Kelvin

d. Thomas and Kilmann

11. It means a voluntary process in which a mediator, selected by the disputing parties, facilitates
communication and negotiation, and assists the parties in reaching a voluntary agreement regarding a
dispute.

A. Arbitration

B. Hearing

C. Conciliation

D. Mediation

12. The most important consideration in a hostage taking situation.

A. protection of life

B. media coverage

C. protection of property

D. capture of the hostage taker.

13. This means any partial or final decision by an arbitrator in resolving the issue in a controversy.

A. Settlement

B. Reward

C. Dispute

D. Award

14. A situation that set of circumstances wherein a suspected law violator is holding a person captive
with the use of force and threat of violence while the police are in close contact with the suspect and his
captive.

a. Hostage taking

c. kidnapping for ransom

b. kidnapping

d. kidnap me

15. When the hostage taker suffers from a mental disability, as a negotiating officer, the best thing to do
is make him realize that his delusions are not real.
A. True

B. False

C. Partially True

D. Partially False

16. Stale time or buying time in a hostage situation means…

A. Advance

B. Delay

C. Attack

D. secure

17.  They shall be alerted for deployment in case the negotiation fails during a hostage situation.

a. Assault team

b. Support personnel

c. Ground commander

d. Mediator

18. What is established when the negotiator and hostage taker develops friendly relationship?

A. rapport

B. deceit

C. concession

D. demands

19.  It means the person appointed to render an award, alone or with others, in a dispute that is the
subject of an arbitration agreement

a. Mediator

b. Mediation parties

c. Judge

d. Arbitrator

20. What is the most important element in a hostage situation?

A. weapon

B. Time

C. negotiator
D. demand

21.  It is a natural disagreement arising between two or more people. It exists when they have
incompatible goals and one or more believe that the behavior of the other prevents them from their
own goal achievement.

a. problem

b. conflict

c. misunderstanding

d. settlement

Correct answer

b. conflict

22.  Jojo from bgy. Masaya was a victim of scam by Jaja who is residing in bgy. Malungkot. The former
wanted to file a complaint. Where he should file ?

a. Bgy. Masaya

b. Bgy. Malungkot

c. Bgy. Masaya na siya sa iba

d. Bgy. Malungkot kasi wala na siya

e. Nota

23. What do you call the phenomenon where a hostage begins to identify his captor and give his
sympathy to his own hostage taker?

A. Withdrawal Syndrome

B. Traumatic Syndrome

C. Holmshock Syndrome

D. None of These

24.  Who is the father of ADR here in the Philippines?

A. Teodulo Natividad

B. Ferdinand Marcos

C. Fred Castro

D. None of these

Correct answer

C. Fred Castro
25. Refers to number of processes used to resolve conflict/dispute between parties.

a. Dispute resolution

b. dispute

c. litigation

d. alternative dispute resolution

26.  . Who heads the Lupon Tagapamayapa as prescribed in Republic Act 7160?

A. Barangay Chairman

B. District Representative

C. City Mayor

D. Provincial Governo

27. The term Crisis was derived from the Greek word “krisis which means…

a. to decide

b. plunging

c. emergentia

d. dipping

28.  One where the workers stop working but do not leave their place of work.

a. wild-cat strike

b. unfair labor practice

c. economic strike

d. sit down strike

29. Under the ICER method of hostage negotiation, this refers to keeping onlookers beyond the safety

a. Isolate

b. contain

c. evaluate

d. report

30.  This can be considered in the Arbitration Process. It will a combination of techniques to achieve
mutually accepted resolution?

A. Preventive and Cooperative Stage

B. Dispute De-escalation Control and Real Time Resolution Stage

C. Facillitate Resolution Stage

D. None of these

31. Concerned with identifying, assessing and mitigating any activity or event that could cause harm to
business.

a. Incident management

b. Risk analysis

c. Crisis Management

d. Risk management

32. The peace-keeping detail shall establish a command post outside the 50-meter radius from the picket
line.

a. 10 meters

b. 40 meters

c. 50 meters

d. 100 meters

33. It is designed to predict or prevent the probability of occurrence at the same time prepare to handle
them when they occur.

a. Proactive Phase

b. Reactive Phase

c. Post Conflict Phase

d. Answer not given

34. It is the actual implementation of contingency plans when a crisis occurs, despite the pro-active
measures undertaken.

a. Predict

b. Prepare

c. Prevention

d. Perform

35. Who is the Cabinet Officer involved when the threat involves national security and maritime
borders?

A. Secretary of the Department of National Defense

B. Secretary of DILG
C. Secretary of DOH

d. National Security Adviser

36. Refers to the actual execution or implementation of any contingency plan when a crisis situation
occurs despite the proactive measures.

a. Proactive Phase

b. Reactive Phase

c. Post Conflict Phase

d. Answer not given

37. Refers  the situation when the proactive and reactive phases are done, and plans for post action and
recovery are the focus and put into full implementation.

a. Proactive Phase-

b. Reactive Phase

c. Post Conflict Phase

d. Answer not given

38. This is essential for effective response. Entails planning, organization, training and stockpiling of
equipment and supplies needed for such crises/emergencies.

a. Predict

b. Prepare

c. Prevent

d. Perform

39. A strike or lockout NOTICE shall be filed with the National Conciliation and Mediation Board
(NCMB)  least  _____days before the intended date thereof if the issue involves bargaining deadlock.

a. 5

b. 10

c. 15

d. 30

40. What is the foretelling of the likelihood of crises either natural occurring or man-made through the
continuous assessment of all possible threats and threat group, as well as the analysis of developing or
reported events and incidents

a. Predict

b. Prepare
c. Prevent

d. Perform

41. What is the stage when the crisis is resolved and deemed to be over, and the organization is
considering what to do next?a. Pre-crisis

b. crisis

c. post-crisis

d. Crisis Management Model

42. What is the deliberate action that aims to avoid future harm by addressing its causes?

a. Predict

b. Prepare

c. Prevention

d. Perform

43. Which of the following is not a part of the “Proactive” phase of crisis management?

a. Predict

b. Prepare

c. Prevent

d. Perform

44. It is also known as negotiation, it is the least formal type of ADR. The goal of conciliation is to help
parties to come to a consensus on their own, parties can involve a neutral third party into their
conciliation to help facilitate an agreement.

a. Amicable Settlement

b. Conciliation

c. mediation

d. arbitration

45. The highest ranking field commander should not also be the chief negotiator because…

a. hostage takers will be afraid

b. he is not authorized to grant concession

c. of conflict of interest as mediator and decision maker

d. hostage taker will not trust him

46. Which of the following is not an answer to the demands of the hostage takers?
a. confirm that his demand will be granted immediately

b. don’t give concession at once, subject to interpretation that you could get easily

c. delay, impress hostage taker even simple demand are hard to get; that you need to talk with
commander or other people etc.

d. get something in return for every concession granted, like aged, sick and youngster hostages.

47. The following are short range terrorist goal, except…

A. obtain money, weapon or equipment.

B. cause dramatic change in the government

C. satisfy vengeance

D. free prisoners

48. Which of the following is not a terrorist tactic?

A. noise barrage

B. bombing

C. assassination

D. kidnapping

49. The most important consideration in a hostage taking situation.

A. protection of life

B. media coverage

C. protection of property

D. capture of the hostage taker.

50. What do you call the phenomenon where a hostage begins to identify his captor and give his
sympathy to his own hostage taker.

a. Stockholm syndrome

b. lima syndrome

c. London syndrome

d. none of these