BENEFITS AND POSITIVE IMPACT OF LAKU PROJECT

The feasibility Study

Presented to Nueva Vizcaya State University

College of Business Education

In partial fulfillment of the requirement for the bachelor’s degree in Business

Administration by:

Afalla, Hairen S.

Bustillos, Leslyn D.

Ellana, Jessalie O.

Irlandez, Joshua O.

Pablo, Edrhiel Mark P.

Valdez, Stephanie Joanne B.

 Executive Summary
Business Description
This part tackles about the product to be offered by the proponents of the business. Laku is a
shop that provides distinct consignment and rental services for the NVSU business owner, online
sellers of homemade products and other products that can be sold in-house. Also, this chapter
includes the mission and vision, the proponents of the business and location,
Market Feasibility
This part discusses market feasibility. It involves economic analysis, the demographics of the
business, and the demand and supply that may impact the business. It also tells the primary target
market, marketing strategies and programs, as well as the other factors that may affect the
demand. All this information will help to continually sustain the growth of the business.
Technical Feasibility
This chapter discusses the operational flow of the business and the various factors that may
affect its operation, as enumerated below:
 Operational Activity discusses about the operation hours of the business.
 Waste Disposal System tells about how the waste will be disposed and the plan used to do so.
 Physical Facilities involves the facilities that the business has to offer.
 Store Process discusses the flowchart of the operation of the business.
 Materials/Equipment lists the materials used for the business to operate.
 Uniforms/Identification Card illustrates the design of the uniform and the identification id of
each employee of the business.
Organizational structure
This chapter is about the organizational structure of the business and its managerial activities.
Organizational structure shows the proponents of the business. It also contains the organizational
chart that signifies the flow of command, and the articles of partnership that tells what the rights
of the owners. The duties and responsibilities of employees are also defined in this chapter.
Financial Feasibility
This chapter contains financial projections of the proposed business. These financial projections
will help the management to easily understand and quantify the potential financial capability of
the business. The proponents of the business have a total capital of Php280,000 in cash.
Statement of assumptions projected financial statements, and other related financial data are
being demonstrated in this part.
Socio-Economic Feasibility
This chapter discusses the socio-economic aspect of the business. This include the duties and
responsibilities of the employees, the impact, contributions and benefits of the business to the
local people, municipality, environment, community and country’s economy.
Project Implementation Table
The last part of the feasibility study is the project implementation table. This includes the Gantt
chart table that demonstrates the timetable of the activities of the project, and the references of
the members.

Part 1
Business Description
Laku will serve as a association shop that will offer rental and marketing services to NVSU
business owners/online businesses as it will provide them not just a physical place but will also
market their product to the public. The concept of the business is to create a place where both big
and small online shops are gathered together to also sell their products physically. Laku will
tender services to the clients that will satisfy them by simply offering them a good working
relationship, and to the customer through friendly assistance as the business has well-trained
sales personnel to help them. This chapter discusses the description of the business including the
project proponents, proposed name of the business, mission, vision, logo description, type of
business organization, and project location.
Project Proponent
The proponents of this project are the College of Business Education Major in Marketing
Management of Nueva Vizcaya State University, namely Hairen Afalla, Leslyn Bustillos,
Jessalie Ellana, Joshua Irlandez, Edhriel Mark Pablo and Stephanie Joanne Valdez, currently
taking Feasibility Study as part of their curriculum.
Proposed Name
The name of the proposed business is “LAKU”, Laku was derived from an Ilocano word that
means "to sell" or "to merchandise". Laku is a general merchandise store that offers University
products, homemade products and different types of items all served in one place.
Mission
LAKU mission is to set the standard in managing commercial spaces to have the best quality,
and most comfortable and affordable rental services, and to ensure the success of the client.
Vision
To strengthen the sales of the leading stores while providing quality, innovative, and socially
responsible services in the Nueva Vizcaya State University.
Logo Description
Figure 1.1 The Laku logo

The business has chosen this logo for it is simple and attractive. The black and green color
design signifies that the business is formal, elegant, and prestigious, which is consistent with the
business’ mission in providing quality, comfortable, and affordable services.
Type of Business Organization
Laku is categorized as a general partnership. A general partnership is a type of business
organization composed of two or more persons engaged in a business for profit. All partners of
Laku enter into partnership through a written agreement that covers all terms of the parties’
business relationship. The partners under this business are the following:
 Hairen Afalla
 Leslyn Bustillos
 Jessalie Ellana
 Joshua Irlandez
 Edhriel Mark Pablo
 Stephanie Joanne Valdez
Under this partnership, the partners have agreed that profit and loss of the business will be
equally divided among them.
Proposed Project Location
The partners will secure a commercial building space at the Nueva Vizcaya State University
Bayombong Campus in front of Administration Office.
The primary target markets of the business are the young professionals, students, teachers and
staff. The commercial space is available for a one-year lease contract with an option for
extension and has a monthly rental fee of Php25,000, excluding expenses for utilities. At the
beginning of the operation, 3 months of advance rental worth Php75,000 will be paid. The annual
rental fee amounts to Php300,000. For convenience purposes, an open parking space in front of
the commercial building and at the back that is available for workers and patrons.
Figure 1.2 The map of the business location and other building/department around the area

Part 2
Market Feasibility
Marketing feasibility discusses the description of the industry, current market, anticipated future
market potential, competition, sales projections and potential buyers. These are important to the
progress of the business as these serve as business development factors. This chapter also
includes the description of the market, factors affecting demand, market program, market
strategy, survey form, and the target market of the business.
Market Description
Laku offers rental services to business owners in NVSU/online businesses by providing good
quality marketing programs and customer service in the store. The location brings in walk-in
customers from the department and store around the area. Laku also gives convenience and
comfort to its customers by having a convenient store layout, a refreshing environment, and a
clean place to shop. The shop also provides cheaper rental rates, wherein marketing and
customer services are also included.
Primary Target Market
The business primarily targets NVSU Business owners/online business owners who are looking
for a space where they can place their products and make it more visible in the market and to the
consumers. Laku targets sellers aged 18-40 years’ old. Young entrepreneurs and small and
medium business owners who are selling homemade products, trendy foods, customized items,
fashionable items and gadgets. Laku is also a one-stop store for trendy products found online,
from homemade products, fashion items, gadgets, to food for all ages. The young ones and elders
can drop by and purchase the best and finest products from the store. Teenagers and young
professionals who love trendy foods, accessories, fashionable items and gadgets, professionals
with a stable income aged 30-40 years’ old who love to buy quality trendy stuff and foods,
students from a school campus near the vicinity of the business, and the residents near the
location are among the customers the business targets.
Factors That May Affect the Demand
The domestic economy is one of the biggest external factors that may affect the demands of the
business. When the economy of the country is in the good condition, the flow of demand is
stable. Also, the bank transaction and activity of the people like interest rates, the availability of
the credit, and consumer spending are external factors that can rarely be controlled. Trend also
comes as a big factor as every now and then. The likings and tastes of the consumers constantly
change, and the product may eventually get outdated. This may have a consequent effect to
demand. Socio-economic, on the other hand, is a part where the population, income and wealth
of the consumers can contribute to the demand. The bigger the population, the bigger the chance
for demands to increase. The same case happens when the income of the consumers arises. When
income rises, the demand for the product will increase; when income falls, the demand for the
product will decrease. Other issue includes consumers’ diversity. It may affect the business
negatively or positively depending on the ability to meet the needs of changing demographics.
Location of the store is also considered. Businesses relay their success to the area, its visibility to
the public, and its good surrounding. These have high impact on stretching sales and profit of the
business.
Marketing Program
The following promotional tactics for generating buzz and awareness about Laku will be
implemented:
 Personal selling and word of mouth via networks of friends, stylists and customers. The
business will be promoted through the attitude, appearance and knowledge of the sales
representative. This aims to inform and encourage the clients to participate in the business.
 Sales representation services. The sales representative will be responsible for managing lead
flow as well as answering sales inquiries in the rental services with online businesses. This
person will also initiate online and phone communications with prospective sales, leading them
to know what to expect next, and answer the frequently asked questions.
 Unique visual displays in storefront on a weekly basis by being creative with window and in-
store displays, changing them frequently, and simply moving merchandise to different parts of
the store that will attract and expose clients to unnoticed products on their last visit.
 E-mail newsletters. The newsletters that are sent through e-mail keeps the clients on top of the
news and provides people trends in the business by giving them quick and easy-to-read
information monthly. Likewise, clients can opt-out to the newsletter to ensure that the Business
consistently delivers updates to an audience who is actively seeking and is willing to receive the
newsletter. The entry forms for raffles will be used to collect the clients' e-mail addresses.
 Discount vouchers and bi-annual raffle. Clients may receive coupons that will enable them to
buy a certain product on their next visit at a reduced price. The business will also conduct raffle
promotions twice every year within the store and in the business’ Facebook page, where lucky
clients can win a special prize.
 ‘Laku’ Facebook page. Facebook allows you to create custom pages, have conversations with
the clients, and easily post photos and videos. It is also very user-friendly and reaches a wide
variety of audiences. By using a Facebook page, the business can reach out to Facebook users in
the targeted audience for free. Other important marketing strategies to develop strong customer
relationships (retention) will utilize a different mix of marketing programs.
Marketing Strategy
Laku will offer trendy, customer-oriented, innovative, refreshing and stylish products. The
following marketing strategies will be employed:
 Product assortment. Beginning with one or limited product lines and gradually broadening
product assortment will lead to enabling to sell more products to clients who come to the store.
This will also help reduce price sensitivity of clients. Product segments are limited to three (3)
product lines to keep the competitiveness of each product line placed inside the store.
 Store location. Aside from the proximity to the clients, the location of the store will likely be
visited by the target clients in pursuance of their lifestyle, as they are combining purchases of
goods and pursuance of entertainment.
 Price. Items will have predictable low prices rather than occasional price discounts and will be
priced competitively to generate more demand for other items and often be the loss leader.
Clients will be attracted to the low prices that may end them up buying much more items.
 Promotion: The promotions will be carried out at the local level that will provide specific
information about the store, such as the location, merchandise, hours, prices, and special sales
through personal selling, visual displays, newsletters, raffles, and social media sites, and will
adapt cooperative advertising where online businesses develop advertising campaign, whether in
print or online, and feature the name of the business carrying the product at the end.
 Online orders: Online ordering expands the market, providing customers an option on where
to order. An online ordering interface is implemented at the forefront of the web presence that
allows people to order as soon as they’re introduced to the product. The ordered product will be
picked up and paid at the shop after two (2) to three (3) days, based on the demand and supply of
the product.
Survey Questionnaire
Laku is a business that offer a commercial space where you can find any local online shop in one
place that allow consumer to see and evaluate the product by itself. The purpose of this is to
gather data that we can use as our evidence in our feasibility. Your participation in this survey is
completely, voluntary and all answer gathered here will treated with outmost confidentially. God
blesses!
Instruction: To answer each question, please put a check on the space provided.
Name: (optional) _______________________ Age: ______ Gender: _________
Civil Status: __ Single __ Married
Status: __ Student __ Unemployed __ Self-employed __ Employed

Part 3
 Technical Feasibility
The technical aspect of Laku states the operational flow of the project, and the analysis of
various factors that affect its technical and operational activities. This includes the equipment,
materials, structure plan, and the source of the supplies used in the business project. Others
include the business plans, utilities, facilities, layout design, and other operational activities. The
factors explain how strategic plan will be put into business. Technical or operation planning
solves business problems with creative solutions that will maximize the value of resources. This
contains how the activity of the business will be used, the desire outcomes, and the process for
maintaining progress of the business. It also provides business analysis, management services,
and strategies.
Operational Activity
The office hours of Trendy Buffet will be from 8:00 am until 9:00 pm from Mondays to
Saturdays. Employees are also given 1-hour lunch break and a 15- minute coffee break in the
morning and in the afternoon.
Waste Disposal System
Proper waste disposal in accordance with established environmental procedures is necessary for
the business. A well-managed system must be in place for collection, transport, treatment and
disposal of waste including monitoring and regulation. There will be two (2) garbage bins placed
inside the store, separately labeled as non-recyclable and recyclable. Garbage will be properly
stored at a closed waste facility in the commercial establishment after store hours until it is
collected. Solid residual wastes will be collected by the garbage collector twice a week,
recyclable wastes will be sent to junk shops or material processing facilities in Bayombong
Nueva Vizcaya.
Physical Facilities
Our parking space will be available for 2 vehicles only. The building has 2 comfort rooms for
personal use of customers and employees. It also has a fitting room for customers, cashier area
for the payment of the customer and administrative papers, locker rooms for personal things of
the employees, storage room for stocks of the product and fire exit in case of emergency. There
will be an inspection by the Guard on duty of all employees and shoppers as they enter and go
out of the store premises. Sales Attendants assigned to their respective area, are always required
to always smile and wear their uniforms and be approachable. The business has a food stand
(buffet style) for dine-in shoppers. In case of emergency it also has a back-door fire exit.
Floor Plan
Figure The floorplan of the store

Store Process
The store process starts with welcoming and greeting of the customers. After that, they need to
assist the customers and ask what they are looking for, accompany them on the location of the
products and let the customers decide if they will purchase the product or not. After payment, a
receipt should be given, and the product is placed in a paper bag. Staffs are also to thank the
customer for shopping and smile.
Figure The store process of the business

Safety Control Measure

A guard on-duty is assigned by the building management to all its tenants. A closed-circuit
television (CCTV) camera will be placed inside the store to monitor all the employees and the
shoppers as they come in and go out of the store premises. In case of emergency, the front door
of the store will serve as an exit, and the stairs will be used to get out of the building.
Materials- Administrative
MATERIALS QTY. UNIT UNIT PRICE
1 Box ₱ 63.00

Ball Pen

2 Pieces ₱ 88.00

Record Book
1 Set ₱ 100.00

Time Card
 1 Box ₱ 150.00

Liquid Eraser

1 Box ₱ 122.00

Clear Tape
1 Box ₱ 35.00

Clear Tape

1 Piece ₱ 99.00
 Tape Dispenser
4 Pieces ₱ 7,600.00
Bench

1 Piece ₱ 1,499.00

Office Chair
1 Piece ₱ 2,499.00

Office Table

1 Set ₱ 10,000.00
 1 Piece ₱ 4,290.00

1 Piece ₱ 1,500.00

1 Piece ₱ 1,200.00

Wireless Router
 1 Piece ₱ 145.00

Calculator
1 Piece ₱ 79.00

Stapler

1 Piece ₱ 49.00

Staple Remover

1 Piece ₱ 50.00
 Scissor
1 Piece ₱ 3,000.00

Credit Card Machine

1 Piece ₱ 750.00

Telephone

1 Piece ₱ 15,000.00

Cash Register
 Part 4
Organizational and Managerial Activities
The organizational and managerial feasibility, which includes the Organizational Structure that
defines how activities such as task allocation, coordination and supervision are directed toward
the achievement of organizational aims. The relation of organizational and managerial feasibility
to the business is that it defines the relationship between the employee and employer that will
help maintain good relationship to function as one. Also, it will help the business to lessen the
grievances and disputes by following the labor code as stated. The organizational chart contains
the level of personnel. On the other hand, the policies and guidelines help to maintain and
regulate the work relationship of the employee, the condition of employment focusing on the
agreement between the management and employee, the payment of employee which defines how
the management pay the employee, and the responsibilities and duties of the employee including
job description and specification of one job.
Organizational Structure
 Organizational structure of the business shows
the flow of every task and duties of employees
Leslyn Bustillos
from different levels of management. Since it
is a general partnership, General Manager people with same
goals of earning profit and enthusiasm are the
owners of this business. The organizational
chart gives you the look of skeleton view of the organization. Laku is a shop located in Nueva
Vizcaya State University that provides rental services to NVSU business owners/online
businesses to place their products.

The General Manager is the one who oversees the store operations, the two (2) product manager
are production of the required deliverables, planning and monitoring the project, adopting any
delegation and use of project assurance roles within agreed reporting structures and preparing
and maintaining project, stage and exception plans as required and the three (3) service crews are
assigned in the customer service. It is the responsibility of the sales representative to market
Hairenthe
Afalla
Joshua Irlandez
business and face the clients. The on-call outsourced accountant is the one who is responsible for
Project Manager A
the books
Project of accounts
Manager A of the business.
Figure The organizational chart of Laku

Stephanie Valdez
Jessalie Ellana Ed-Rhiel Pablo
Service Crew
Service Crew Service Crew
Form of Organizational Business
The proponents of the business established a general partnership. This type of business
organization is composed of two or more persons engaged in a business for profit. The partners
have equal shares to assets and liability of the current business.

Policies and Guidelines

Policies are rules and regulation that provides the responsibility of developing the behavior of the
employees to prevent the possible problems that might possibly occur in every aspect. Its
implementation will help the employees to mold in to the most effective and efficient way of
performance that will also help the business well to bring out its maximum potential. The
proponents provide the sets of guidelines that will help the organization to promote peace,
integrity, well-organized and smooth operation in the business establishment. This part is
designed to inform and provide information about the policies affecting the employees of the
business.
Employee Uniforms:
New employees will be provided:
 Polo shirt
 Apron
 Baseball cap
 Identification (I.D.) Card
Employees must provide their own pants. Acceptable uniform pants are
black fitted or skinny jeans. Unacceptable pants include, but are not limited to:
 Wide-legged jeans
 Jeans with wide stitching on the seams
 Ragged jeans
 Leggings
 Dress pants
 Warm-up pants
 Running suit pants
Employee Appearance:
An employee must follow these guidelines regarding employee appearance:
 Limited size and amount of jewelry is allowed.
 Hair styles should not draw any attention (e.g. hair color, height, length, and objects worn in
hair).
 Long or artificial nails are not permitted.
 A clean-shaven appearance is preferred on all males. The only facial hair allowed is a
mustache that does not exceed the corners of the mouth. Goatees are not allowed.
 All employees must wear complete uniforms while on duty.
 Earrings on males are not allowed.
 Tongue rings, tongue studs, nose rings, or any other facial rings or piercings are not allowed
while on duty.
 Visible tattoos are discouraged and where present should not be offensive to others; if deemed
to be offensive, they should be appropriately covered.
 Headscarves and long sleeves worn for religious purposes are permitted for Muslim
employees.
Operations:
Employees must be guided by these policies regarding the operational activities of the business:
 Come in to work completely dressed in a clean and pressed uniform (shirt, pants, and
nametag). Employees are responsible in cleaning and maintaining their uniform.
 Arrive at the workplace and punch his timecard early or on time for his official work hours or
shift schedule. Arrival after 10 minutes of the start of his official work hours or shift schedule
shall be considered late.
 Chewing gum and eating food of any kind are not allowed while on duty.
 Always respect every individual, including clients and co-workers. Avoid showing any grossly
indecent behavior or using profane language in addressing another person, regardless of his age,
race or religion.
 Smoking cigarettes, vaping, or drinking alcoholic beverages on the business premises and
within the building whether during working time or not, or reporting for work under the
influence of alcohol are not allowed.
 Cheating customers or clients including but not limited to charging of excessive fees is not
allowed.
 Use of mobile phone while on duty is not prohibited. It should not be abused and should be
kept to a minimum. Mobile phones should be used during break and off-peak periods.
 Addiction, use or possession of illegal drugs or any kind of paraphernalia, or reporting for
work under the influence of illegal drugs are not allowed and can lead to termination of
employment.
 Maintain a work environment and a business free from sexual harassment and all forms of
sexual intimidation and exploitation of or by the employees.
Conditions of Employment
Working Conditions:
A. The customer service staff will follow a six (6) day work week and the General Manager will
follow a five (5) day work week, both with a given schedule. (As guided by Article 91(1), Labor
Code)
B. An employee is provided a one (1) day rest period after six (6) consecutive normal work days
(as per Article 91(1), Labor Code). Depending on operational demands, an employee may be
required to report for work on his rest day; he shall be entitled to an additional 30% of his regular
wage for a work done on his rest day (as per Article 93(1), Labor Code).
C. Each employee is required to render the maximum ordinary hours of work to a maximum of
48 ordinary hours of work per week and eight (8) ordinary hours of work per day (as per Article
83, Book III, Labor Code).
D. Each employee is entitled to a regular one (1) hour unpaid meal break (as per Article 85,
Labor Code) and two (2) 15-minute in-between paid breaks, following a pre-determined
schedule. These breaks shall be properly scheduled to ensure work or service continuity.
E. Employees shall be paid his regular daily wage on a regular holiday (as per Article 94(1),
Labor Code). If the employee is required to any regular holiday, he shall be paid a compensation
equivalent to twice his regular rate (as per Article 94(2), Labor Code). Work performed on any
special holiday shall be paid an additional compensation of at least thirty percent (30%) of the
regular wage of the employee (as per Article 93(3), Labor Code).
F. Paydays are on the 15th and 30th of the month but can be moved to a day before or after in
case payday falls on a weekend or a Holiday. (Wages paid twice a month at intervals not
exceeding sixteen (16) days as per Article 103, Labor Code) All salaries are given personally by
the supervisor to the employees through direct deposit accounts (as per Labor Advisory on
Payment of Salaries through ATM).
Attendance:
A. Unauthorized absences or absence without official leave (AWOL) are absences from work
without prior approval or notification, shall be considered as without pay. Unauthorized
extension of an approved leave shall also be charged as AWOL. Unauthorized absences shall be
a basis for the imposition of disciplinary action.
B. Employees are required to log-in in the Bundy clock using the timecard. An employee who
fails to file attendance should ask the supervisor’s approval to confirm, otherwise it shall be
considered as AWOL. Failure to file attendance properly shall merit the employee a disciplinary
action.
C. An employee is considered tardy when he reports for work after the start of his official work
hours or shift schedule.
 All instances of tardiness regardless of number of minutes shall be monitored and shall be
made the basis for possible salary deductions and/or imposition of disciplinary action.
 A 10-minute grace period will be given to each employee.
 An employee who accumulates more than 60 minutes of tardiness within a month or a year,
whichever comes first, shall immediately be issued a written warning.
 Corresponding per minute deductions will be made against the employee’s salary for
tardiness.
D. Under time means leaving early or leaving before the end of the employee’s work schedule.
 All instances of under time regardless of number of minutes shall be monitored and shall be
made the basis for possible salary deductions and/or imposition of disciplinary action.
 Corresponding per minute deductions are made against the employee’s salary for under time.
E. Overtime work is work performed beyond eight (8) hours a day. The employee who worked
overtime is paid for a compensation equivalent to his regular wage plus 25%; overtime work on a
regular holiday or rest day shall be paid an additional compensation equivalent to the rate of the
first eight
(8) hours plus 30% (as per Article 87, Labor Code).
 Overtime work shall have prior written authorization. The Overtime Request form must be
accomplished and signed by the Supervisor, not later than one (1) day before the intended date.
 Overtime work rendered without prior authorization will not be considered for payment.
 Only overtime work performed within the approved authorized period will be eligible for
payment of overtime premium.
 No overtime work shall be extended beyond 10:00 PM.
 Under time work on any particular day shall not be offset by overtime work on any other day
(as per Article 88, Labor Code).
Leaves:
As a reward for continuous and satisfactory service and as mandated by the law, the employee is
given privileges upon fulfillment of certain eligibility requirements.
A. Incentive leave. Three (3) days of incentive leave shall be given to every regular employee
after the time of probationary employment. The incentive leave credits shall be given annually,
not cumulative, and not convertible to cash. The leave application of the employee shall be filed
to the manager two (2) days before the day of leave. (Provisions for incentive leave not applied
to those who are employed in establishments regularly employing less than ten employees as per
Article 95(2), Labor Code)
B. Maternity leave. Two (2) weeks prior to the expected date of delivery and another four (4)
weeks after normal delivery or abortion with full pay based on her regular weekly wage shall be
given to any pregnant woman employee who has rendered a collective service of at least six (6)
months in the business for a year (as per Article 133(1), Labor Code). The maternity leave
application of the employee shall be filed to the manager three (3) weeks before the expected
date of delivery, supported by a medical certificate signed by a physician or midwife showing
that delivery will probably take place within two (2) weeks.
C. Paternity leave. Seven (7) days with full pay based on his regular daily wage shall be granted
to a married male employee thereof, on the condition that his wife has delivered a child or
suffered a miscarriage (as per Sec. 2, R.A. 8187). The leave application of the employee shall be
filed to the manager two (2) weeks before the expected date of delivery, supported by a marriage
contract and a medical certificate signed by a physician or midwife showing the pregnancy of his
legitimate wife and the expected date of such delivery.
D. Parental leave. Seven (7) working days of parental leave every year will be granted to any
solo parent employee who has rendered service of at least a year for enabling him/her to perform
parental duties and responsibilities where physical presence is required (as per Sec. 8, R.A.8972).
The leave application of the employee shall be filed to the manager two (2) days before the day
of leave.
E. Special leave for women. Two (2) months with full pay based on her gross monthly
compensation will be given to any female employee who have undergone a surgery caused by
gynecological disorder, if she has rendered continuous aggregate employment service of at least
six (6) months for the last 12 months (as per Sec.18, R.A. 9710). The leave application of the
employee shall be filed to the manager one (1) week before the expected date of delivery,
supported by a medical certificate signed by a physician or an obstetrician-gynecologist showing
the need for a gynecological surgery.
Recruitment and Selection:
The best way to hire good employees and to weed out the unsuitable ones is to have an excellent
recruitment process. Trendy Buffet has a thorough recruitment process to ensure that those who
are hired are suited to the role and are the right match for the job.
1. An internal and external job posting will be arranged through the referral of local recruitment
agencies and the municipal employment service office. The job posting will include a local
contact who will be responsible for responding to all queries related to the position from
potential applicants during the advertising period.
2. Applications can be sent directly to the store or to local recruitment agencies or the municipal
employment service office. All applications will then be reviewed and considered. Candidates
who passed the qualifications will be considered for short-listing.
3. The interview process is a chance for the management to talk to the shortlisted applicants
through the role and the opportunities of the job, discussing the applicants’ skills, technical
knowledge and suitability for the position. Depending on the role, interviews may take place
with the general manager and/or the business owners. The number and type of interviews may
vary.
4. Psychometric assessment is a part of the recruitment process. An assessment that includes
timed ability components (numerical, verbal and abstract reasoning) and an untimed personality
questionnaire will be taken by the applicants.
5. Once the interviews and assessments have been completed, each applicant will be measured
according who met the selection criteria. Selected applicants will then undergo reference checks
to obtain information about the candidate’s behavior and work performance from prior
employers that could be critical to decision making, regardless of their skills, knowledge, and
abilities.
6. Upon completion of the recruitment process, the offer to the selected finalist will be made.
Employment Status:
A. Regular or Permanent Employment. This is given to an employee who has satisfactorily
passed the probationary period after six (6) months. Supervisors and managers, by virtue of the
positions they occupy, may be hired as regular or permanent employees. (As guided by Article
280, Labor Code)
B. Probationary Employment. This is given to a newly hired employee. The standard
probationary period is six (6) months. A new employee whose performance is being evaluated
before the end of the probationary period to determine whether further employment in a specific
position or with the business is appropriate. A probationary employee may be terminated
anytime for valid reasons as stipulated in the policies and guidelines of the partnership and in
accordance with the Labor Code. (As guided by Article 281, Labor Code)
C. Temporary Employment. This is given to whose performance is being evaluated to determine
whether further employment in a specific position or with the business is appropriate, or
individuals who are hired as interim replacements to assist in the completion of a specific project
or for vacation relief through designated employment agencies. Employment beyond any initially
stated period does not in any way imply a change in employment status. Temporary employees
retain that status until they are notified of a change. If there is change in the employment status
of a temporary employee, the employee must undergo the probationary employment. Temporary
employees are not eligible for any of the Company’s benefit programs.

Separation from Employment:

Separation from employment is the permanent cessation of the employer employee relations
which may be initiated by the employee, by management or by reasons or causes not directly
attributed to either of the two, within the limits of the Labor Code. Situations under which
separation from employment occurs may be due to but not limited to the following:
 Voluntary Resignation (as per Article 285, Labor Code)
 Unsatisfactory performance during probation (as per Article 281, Labor Code)
 Retirement (as per Article 287, Labor Code)
 Death
 Termination for cause (as per Article 282, Labor Code) The following policies and procedures
are set up to regulate various kinds of separation and their consequences. They are defined to
ensure that exiting employee exits on a pleasant note with minimum loss to the organization and
self.
A. Notice period. In case of voluntary or involuntary separation (except for termination for
cause), every employee is subject to a notice period of thirty (30) days (as per Article 285, Labor
Code). Employees are expected to inform the company of their resignation in writing.
B. Retirement. The normal retirement age for a staff member is 60 years old, but employment is
extendable if employee is still capable of performing his duties regardless of age. Employees
reaching 65 years of age are required to retire. (As per Article 287, Labor Code)
D. Resignation. An employee may resign from his employment at any time subject to the notice
period of thirty (30) days (as per Article 285, Labor Code). It is the employee’s responsibility to
adhere to all required formalities. The company may withhold settlement of final pay and
remaining benefits of the employee until full payment is realized from the employee in case of
any recovery (as per Article 283, Labor Code). Under exceptional circumstances, if his superior
is satisfied, he may release the employee at an earlier date.

Duties and Responsibilities

Title/ position: General Manager
Reports to: Owners (Partners)
Supervises: 4 service crews
Job Description:
 Monitors the team’s performance.
 Demonstrates skills in business, managerial knowledge and smooth interpersonal
relationship with his team.
  Attracts patrons by developing and implementing marketing, advertising, public and
community relations programs; evaluating program results; identifying and tracking
changing demands.
 Maintains patron satisfaction by monitoring, evaluating, and auditing client and customer
services; initiating improvements; building relationships with preferred patrons.
 Checks the quality of the products sent to the store.
 Sets performance standards for tasks, jobs and roles of their employees.
Qualifications:
 Male or female
 A graduate of a Bachelor's Degree in Finance, Accountancy, Banking, or
 Business Studies, Administration, Management, or equivalent
 At least 2 years of working experience as a manager or supervisor
 Preferably Manager or Assistant Manager specializing in Sales in general or retail, or
equivalent
 Has leadership and management skills
 Good at oral and written communication
 Has a pleasing personality
 Computer literate
Title/ position: Accountant
Reports to: General Manager
Supervises: None
Job Description:
 Analyzes and investigates quarterly financial accounts
 Establishes the partnership
 Undertakes financial administration
 Prepares reports, budgets, and financial statements
 Financial forecasting
 Controls income and expenditure;
 Ensures compliance with taxation legislation
Qualifications:
Male or Female
 A graduate of a Bachelor's Degree in Accountancy, Banking and Finance, or other related
courses
 Licensed certified public accountant (CPA)
 Has at least six (6) months to one (1) year of working experience, and has a knowledge in
GL, AP, revenue, financial statement preparation, bookkeeping and bank reconciliation
Title/ position: Service Crew
Reports to: General Manager
Supervises: None
Job Description:
 Greets guests and suggestively sells products.
 Checks shelves and replenish supplies of any products that is running low.
 Prepares the displays and ensures that they remain in good condition throughout the store
hours.
 Helps customers locate products or explain product features.
 Provides customers with a quick and accurate service and show sensitivity to their
individual needs.
 Handles cash, credit card and discount transactions with the assistance of a POS (Point of
Sale) register.
 Verifies a starting bank and completing a daily audit report when balancing the drawer at
the end of the shift.
 Maintains a clean area by picking up litter and following established cleaning procedures.
 Uses a variety of chemical cleaning products along with the correct protective equipment.
 Ensures excellent customer service by providing positive interactions with guests in a
friendly and courteous manner.
Qualification:
 Male or female; not more than 30 years’ old
 Has at least a graduate of junior high school education
 Has knowledge in customer service
 Has good interpersonal and communication skills
 Smart and with pleasing personality
Title/ position: Sales Representative
Reports to: General Manager
Supervises: None
Job Description:
 Makes appointments to meet new and existing clients
 Promotes new products and special deals
 Agrees on sales, prices, contracts and payments
 Advises clients about delivery schedules and after-sales service
 Keeps contacting existing clients by email or phone
  Answers frequently asked questions online
 Records orders from the internet and sends details to the store
 Reports sales trends
Qualification:
 Male or female; not more than 30 years’ old
 Has at least a graduate of junior high school education
 Has at least six (6) months to one (1) year of working experience in sales, marketing,
customer service, or technical assistance
 Has knowledge in sales and marketing
 Has good interpersonal and communication skills
 Smart and with pleasing personality
Work Schedule
Office Hours: 8:30am-10:30am
Store Hours: 9:00am-9:00pm
 Shift 1: 8:30am-3:30pm
 Shift 2: 3:30pm-10:30pm
 Shift 3: 10:30am-5:30pm
1-hour break:
 General Manager: 11:30am
 Crew 1: 12:30pm
 Crew 2: 6:30pm
 Crew 3: 7:30pm
 Crew 4: Saturday-Tuesday: 1:30pm, Wednesday-Thursday: 5:30pm
Table 4.6 Schedule of general manager and service crews
POSITION SUN MON TUE WED THU FRI SAT
General
Manager
Shift 1 Day off Shift 1 Shift 1 Shift 1 Shift 1 Shift 1
Service
Crew 1
Shift 1 Shift 1 Day off Shift 1 Shift 1 Shift 1 Shift 1
Service
Crew 2
Shift 2 Shift 2 Shift 2 Day off Shift 2 Shift 2 Shift 2
Service
Crew 3
Shift 2 Shift 2 Shift 2 Shift 2 Day off Shift 2 Shift 2
Service
Crew 4
Shift 3 Shift 1 Shift 1 Shift 2 Shift 2 Day off Shift 3