THIT VIRAK

Front Office Manager

CONTACT CAREER OBJECTIVE

Phone Over ten years of experience in the hospitality industry included two pre-opening
experiences, my primary duties are to ensure guest satisfaction and overall efficiency
(855) 11 378 543
of front desk operations, to train staff as outlined in the Front Office Training
Email
Procedures, and ensure staff is prepared to provide excellence to our guests and
virakthit2021@gmail.com
visitors at all times. I have Eight of the most crucial skills that every hotel manager
Address should have included excellent communication, interpersonal skills, Detail Oriented,
Phnom Penh, Cambodia Operational Knowledge, Leadership, Team Building, Financial Management, and
Flexibility.

EXPERIENCE
Front Office Manager Phnom Penh
Dyvith Hotel 2021 – 2022

 Forecast for market demand, market potential and market share

 Control rate plan and promotion
 Projected Sale and Maximize Revenue of Online Business with OTAs partner
 Minimize cost of labor during difficult situation.
 Critical thinking of uncertain business in order to get more proactive
 Maintain business relationship with our partner
 Planning and organizing as well as effective controlling
 Training PMS System to check in and check out guest as well
 as administrating document
 Training new and existing staff in order to reach SOP
 Control and make work station in the good manner
 Strong leadership based on Front Office and Hotel operation
 Concentrate with psychology to observe all employees working.
 Leading Front Office team to understand the value of the job and customer service
 Cooperate with all departments (Housekeeping, Laundry, Front Office,
 Accounting and Engineering and other externals)
 Ensure that the service is operating smoothly
 Create best content for all OTAs and update necessary information
 Observe all guest in and out of our hotel as well as around hotel
 Interview and select employee to join with our hotel
 Evaluate employee performance and advise their attitude, behavior and character as well as
personality.
 Track down all employees in order to differentiate salary by using job analysis.
 Forecast Room Inventory for upcoming arrival or upcoming demand in order to maximize
revenue
 Solving issue and handle complain in the right way
 Use offensive and defensive strategy to compromise our guest as well as employee.
 Specify job assignment in order to avoid salary complaint
 Create new promotion such as early birth, last minute promotion
  Discuss with OTAs staff in order to attract looker to booker
 Create new room type if necessary.
Duty Manager Phnom Penh
Poulo Wai Hotel & Apartment 02 Sep 2019 – 2021

 Pre-opening of this great project in Phnom Penh. A 5* hotel that opened in February.
 As an Assistant FOM, I reported to FOM daily and assist with the management and
administrations of all Front office operations.
 Coordinating and supervising operational activities of all front office areas. Worked within
the establishment’s guidelines to perform guest check-in and check-outs, providing
exceptional customer services.
 Supervised shift closing, handovers, refunds, rebates, Guest complaints.
 Reviewed and help with all the arrivals and queue lists in a very efficient way.
 Reviewed and resolved bills disputes and Housekeeping Discrepancies.
 Assisted the FOM in hiring and training new staff.
 Verifies that accurate room status information is maintained and properly
 Checks cashiers in and out and verifies banks and deposits at the end of each shift,
 Enforces all cash-handling, check-cashing, and credit policies properly.
 Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance,
monitor credit report, and maintain close observation of daily house count.
 Monitor selling status of house daily. I.e., flash report, allowance, etc.
 Review daily front office work and activity reports generated by night audit.
 Perform other duties as requested by management. Furthermore, I am assisting the Front
 Office Manager in employee-related matters such as evaluations and consulting.

Front Office Manager Kompong Thom

Glorious Hotel & Spa 2017 – 2019

 Direct operations at the front desk and ensure customer service meets our high standards for
guest satisfaction.
 Hire, train, and supervise front office employees, ensuring they provide excellent guest
services and enforce hotel policies.
 Interact with customers both in person and over the phone, assist with inquiries, and mitigate
any guest complaints.
 Handle the front desk budget and order office supplies as needed.
 Compile occupancy reports and financial information for the general manager. Perform other
duties as assigned by the Hotel Manager or General Manager
 To assist in maintaining and/or develop agreed operating procedures involved in the Front
Office and to ensure all Front Office employees adhere to the correct procedures as laid
down in the operating manuals
 To ensure a smooth and efficient running of the Hotel operation, ensuring that all hotel
guests and visitors receive and optimum level of service and care at all times
 To use discretion and tact when dealing with guest enquiries, problems or complaints in an
efficient and professional manner without detriment to the Hotel and / or its reputation
 Drive improvement in guest satisfaction goals. Collaborate with hotel team members to
establish and implement services and programs that meet or exceed guest expectations
 To set a high example in regard to punctuality, appearance, courtesy, performance, attitude,
leadership, guest relations, observance of the house rules, loyalty to management and
interdepartmental co-operation.
Front Office Supervisor (Promoted) Ratanakiri Province
Yeakloam Hotel & Spa July 2016 - 2017
 Provide all guests (including groups) with a friendly, accurate and efficient check- in check-
out process while following the company’s policies and procedures. Prepare for check-ins
before the guest arrives by using the arrivals grid, preparing express check-ins, and planning
for group arrivals. Ensure the front desk/lobby. Areas remain clean, organized and ready to
greet guests.
Receptionist Ratanakiri Province
Yeakloam Hotel & Spa Dec 2014 (Present)
 Greeting and welcoming guests and providing them with a positive first impression of the
organization.
 Directing guests and answering their questions.
 Notifying other workers of visitor arrival.
 Maintaining security and telecommunications systems.
 Keeping office secure by following procedures, monitoring logbooks, and issuing visitor
badges. Complying with procedures, rules, and regulations on keeping a safe and clean
reception area.

AirPort Representative Phnom Penh

Intercontinental Hotel 2013 – 2014

 Welcome and greet guests with great courtesy.

 Manage room reservations using a computerized reservations system.
 Address guests concerns and special requests in a professional and personable manner.
 Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if
needed, prepare bills, handle and process checkouts, take payments.
 Main the hotels business center and other units if necessary.

INFORMATION TECHNOLOGY
 Microsoft Word and Excel, Outlook Express, Internet and E-mail
 Property Management System (Frontdesk Anywhere, Info HMS, eZee FrontDesk, iHotel,
Clouded, Room Master, KingSmart, ASI FrontDesk)
 Channel Manager (SiteMinder, Resonline, RevPar Guru)
 Booking Engine (Synxis, Holtelink Solution, Fastbooking, Booking Button, Globe Key.
 How to use OTAs such as Expedia, Agoda, Booking, Hotelbeds, Traveloka, Airbnb, Ctrip,
Hostel world and others.
 How to promote through SEM (Search Engine Marketing) such as Trip advisor, Kayak, Wego,
Hotel combined, Travigo and others.

TRAINING HISTORY
 26 May-8 June 2013
Front Office Training (Receptionist, Reservation), Intercontinental Hotel
 15 Aug – 6 Sept 2014
Front Office Dept. training (Receptionist, Reservation, Operator), Yeakloam Hotel & Spa

SKILLS & ABILITIES

 Excellent communication skills and strong leadership skills in managing a team.
 Strong leadership skills, including development, mentoring, and training superior experience
with the team are essential.
 Open-minded, good interpersonal skills & communications skills, guest-oriented, strong
execution.
 Communicate effectively verbally and in writing and have excellent telephone skills.
 Strong leadership, interpersonal, organizational & communication skills.
 Strong all-around communication skills.

EDUCATION
 Bak Tuk Hight School Completed Diploma at 2007 - 2012

LANGUAGE
  Khmer: Mother Tongue with Excellent Native Speaker.
 English: Good reading, writing, listening, and speaking.

REFERENCE
 Mr. Chor Phyrun
General Manager
Phone: +855 11 97 35 64

Dyvith Hotel – Phnom Penh

#99, Street 1011, Phnom Penh Thmey, Sen Sok, Phnom Penh, Cambodia.
Phone: +855 61 6 7777 9 / +855 23 9 7777 3

 Mr. Vong Teanroth

Director of Sales
Phone: +855 11 77 88 26 / +855 92 36 03 60

Dyvith Hotel – Phnom Penh

#99, Street 1011, Phnom Penh Thmey, Sen Sok, Phnom Penh, Cambodia.
Phone: +855 61 6 7777 9 / +855 23 9 7777 3