W1

Learning Area Front Office Services Grade Level 7/8

Quarter Fourth Date
I. LESSON TITLE Using Tools, Equipment and Paraphernalia
II. MOST ESSENTIAL LEARNING
LO1. Identify FOS tools, equipment and paraphernalia applicable to a specific job
COMPETENCIES (MELCs)
III. CONTENT/CORE CONTENT 1.1 classify equipment, tools and paraphernalia according to types and functions
describe equipment, tools and paraphernalia based on specified task
IV. LEARNING PHASES AND LEARNING ACTIVITIES
I. Introduction (Time Frame: DAY 1, 1 Hour)
In this lesson, it aims you to prepare in identifying the tools, equipment and paraphernalia used in Front Office
Services.

Choosing, upgrading and having the right set of tools and equipment should be a standard at a company
nowadays, sadly, there are companies and workplaces failed to do so. That is why untoward incident happens most of time.
This week’s lesson will help you to choose the right kind of tools, equipment, and paraphernalia for a specific job.

Complete set of tools, equipments, and paraphernalia plays a vital role in Front Office Services. The flow of
transactions will be smooth with less or minor mistakes. It will also ensure high performance of both the employee and the
company. Tools and equipment may also extend its lifespan if an individual knows the right tool or equipment to be used for
a specific task.

At home, we can’t deny the fact of the impact of tools, equipment, and paraphernalia. Almost all of the activities
at home involve different tools and equipment. At present, we are in the midst of a pandemic, students are forced to study
at home. Different communication gadgets in any brand, unit, color and so on are very important.

That is why it is important to a company and employees as well to be aware of the types and classification of
different tools, equipment and paraphernalia. Using or bare hands will not help us to finish a task, we need the help of several
tools and equipment to finish the job well.
Here are some of the vocabulary words that you will encounter along the lesson.
1. Tool- any instrument that you hold in your hands to do a specific task manually.
2. Equipment- it comes in bulky and heavy in weight, it is used to perform a particular task with the use of electricity.
3. Paraphernalia- miscellaneous, consumable and replaceable articles.
4. Type- it is a category of things that has the same characteristics.
5. Function- it refers to a purpose or use of a tool or equipment.
D. Development (Time Frame: 2 hours)
FOS TOOLS, EQUIPMENT, AND PARAPHERNALIA

TOOLS
This where registration records are kept.
Considered as the most important piece of
Room Rack
front office equipment.

Is an array if numbered compartment used to

store guestroom keys. Often place in front desk
Key Rack drawers to ensure safety and security of guests.

Special board or series of pigeonholes where

Reservation cards are placed to show which room have
Racks been booked.

Is an index of in-house guests, by both last

Information name and room number. It is commonly used
Rack to assist front office employees with proper
routing of telephone calls.
IV. LEARNING PHASES AND LEARNING ACTIVITIES

Where the guest folios are stored and arranged

Folio Tray or by numbers. Guest folios remain in the tray
Folio Bucket throughout the occupancy stage of the guests.

Used to post, monitor and balance charges

Voucher Rack and credits to guest accounts.

EQUIPMENT
Used to post, monitor and balance charges and
Account credits to guest accounts.
Posting
Machine

Is used to record to cash transactions and

maintain cash balances.
Cash Register

Consist of call accounting systems, automatic

call dispensing, telephone/ room status system,
Telephone
fax machine and call detection.

Presses credit card voucher against a guest

Credit Card credit card.
Imprinter

Magnetically encoded and stored o magnetic

Magnetic Strip tape strip on credit card.
Reader

Is important for establishment of chronology of

events.
Time Stamp
Recording

Is an indicator of time at different time zones

across the world.
Multi Zone
Clock

PARAPHERNALIA
Is used for writing quick notes and recording
transactions.
Pen

Commonly used in organizing guest record

and other documents.
Folder

Used for binding files, receipt and other

documents.
Paper clips
IV. LEARNING PHASES AND LEARNING ACTIVITIES
Learning Activity 1: Dig you Understanding
Directions: Identify the name and basic purpose of the following essential tools, equipment and paraphernalia used in Front
Office Service.

FOS Tools, Equipment Name Purpose

and Paraphernalia

E. Engagement (Time Frame: _________)

Learning Activity 2: Classify it!

Directions: Classify the following tools, equipment and paraphernalia according to their functions or uses. Write it on the box
which corresponds to your answer.

Cash Register Scissors Room Rack

Magnetic Strip Reader Time Stamp Recording Key Rack
Reservation Racks Telephone Account Folder
Folio Tray of Folio Bucket

TOOLS EQUIPMENT PARAPHERNALIA

A. Assimilation (Time Frame: Day 3, 4hours)

Learning Activity 3: Collage Making

Directions: Make a picture collage of some of the FOS tools, equipment, and paraphernalia that can be found inside your
house. Take a picture of it or you may cut pictures from magazine or news paper.
IV. LEARNING PHASES AND LEARNING ACTIVITIES

Content 5 points 4 points 3 points 2 points

Design Graphics are cut to Most of the graphics Some of the graphics Graphics are not
an appropriate size, are cut to an are cut to an appropriate in size,
shapes are arranged appropriate size, appropriate size, shapes are improperly
neatly. shapes are arranged shapes are arranged arranged.
neatly. neatly.
Creativity All of the graphics, Most of the graphics, Only few graphics, None of the graphics,
objects used in objects used in objects used in objects reflect
collage. It reflects a collage. It shows collage. student creativity
degree of student student creativity
creativity
Visual Impact Overall visual impact Overall visual impact Overall visual impact Overall visual impact
is very effective is effective is somewhat effective is limited

V. ASSESSMENT (Time Frame: Day 4, )

(Learning Activity Sheets for Enrichment, Remediation, or Assessment to be given on Weeks 3 and 6)

Activity 1: Classification
Directions: Examine the following tools, equipment, and paraphernalia. Tell whether if it is tools, equipment, and paraphernalia.
Write T if it is tool, E for equipment and P for paraphernalia.

_____ 1. Reservation Racks _____ 6. Folder

_____ 2. Information Rack _____ 7. Cash Register
_____ 3. Room Rack _____ 8. Folio tray
_____4. Account Posting Machine _____ 9. Key rack
_____5. Voucher Rack _____ 10. Telephone
Activity 2: Valuing
Directions: Based from your own understanding, briefly explain your answer on the following questions.

1. What is the importance of identifying and classifying tools, equipment and paraphernalia used in Front Office
Services?
2. How can we extend the lifespan of FOS tools, equipment and paraphernalia?
VI. REFLECTION (Time Frame: Day 5)
• Communicate your personal assessment as indicated in the Learner’s Assessment Card.
Personal Assessment on Learner’s Level of Performance
Using the symbols below, choose one which best describes your experience in working on each given task. Draw it in the column
for Level of Performance (LP). Be guided by the descriptions below:
 - I was able to do/perform the task without any difficulty. The task helped me in understanding the target content/ lesson.
 - I was able to do/perform the task. It was quite challenging, but it still helped me in understanding the target content/lesson.
? – I was not able to do/perform the task. It was extremely difficult. I need additional enrichment activities to be able to do/perform this
task.
Learning Task LP Learning Task LP Learning Task LP Learning Task LP
Number 1 Number 3 Number 5 Number 7
Number 2 Number 4 Number 6 Number 8
VII. REFERENCES
https://www.google.com/search?q=information+rack&tbm=isch&hl=en&chips=q:information+rack,g_1:hotel:Elc6P4o17Oo%3D&rlz=1C1CHWL_enPH705PH705&sa=X&ved=2ahUKEwiPwYfwnNjwAhUDYpQKHeD4DpMQ4lYoAXoECAEQGw&biw=1007&bih=415#imgrc=BYTw0JHMZzICqM

https://www.vistaprint.com/marketing-materials/pens/premium
ballpoint?couponAutoload=1&GP=05%2f17%2f2021+01%3a06%3a33&GPS=5973814456&GNF=0
https://www.gograph.com/vector-clip-art/mobile-phone.html
https://shopee.ph/3-TIER-MESH-DOCUMENT-TRAY-FILING-DATA-RACK-i.18265844.2683835880
https://tops-products.ca/filing/file-folders-2.html
https://www.mmfind.com/wall-mount-key-rack-10-key.html
https://www.hellotech.com/blog/best-desktop-computers
https://www.britannica.com/technology/telephone
https://www.123rf.com/photo_44565135_cash-register-front-view.html
https://www.ebuy7.com/item/561247671759
https://blog.russellbryant.net/2014/07/15/how-to-use-the-telephone-phone-etiquette-or-how-i-learned-to-love-the-mute-button/
https://www.galleon.ph/office-products-c887/forms-recordkeeping-money-handling-c4621/cash-registers-c17677/sharp-xea407-advanced-reporting-cash-register-p2040000
https://www.addressograph.co.uk/credit-card-imprinters/
https://www.lazada.com.ph/products/poseidon-hcc750u-06-magnetic-stripe-reader-i6028034.html
https://handheldinkjet.com/products/electronic-stamps/timestamp-131/
https://www.shutterstock.com/search/blue+paper+clip
Prepared by: MARK WYNN O. COMBO Checked by: SDO Reviewer
Jenna Joy Dela Rosa
Florendo S. Galang
August M. Jamora
RO Reviewer
Cris F. Diñozo