Every hotel, whether it’s big or small, needs an organizational structure to carry out its daily

operations. It is used to help divide tasks, specify the job for each department, and delegate
authority within and among departments. Effective job specifications will increase work
productivity and efficiency. Each hotel organizes the workforce in different ways. Here shows a
medium size hotel organizational structure.

It was basically segmented into six divisions: finance, front office, human resources, food and
beverage, sales and logistics as the following organizational chart:

Financial

The financial department’s role is to record financial transactions, prepare and interpret financial
statements, and deal with cost accounting and cost control.
Front Office

The front office (room management) department handles customer service including front desk
service, reservation, laundry, concierge, telephone, and housekeeping service. A hotel’s front
office is where guests are greeted when they arrive, where they get registered and assigned to a
room, and where they check out. It’s almost the most important department as it often offers
contact with customers.

Human Resources

The human resources department is given the responsibility to handle employee recruitment,
arrange staff training, make promotion and disciplinary decisions, and check staff attendance.
Food & Beverage

The food and beverage department is responsible for all of the dining rooms, restaurants, bars,
kitchen, clean up services, etc. Here we basically divide F/B department into two parts: kitchen
and restaurant. Kitchen department is responsible for food preparation including main food,
dessert, side food, and beverage. Restaurant department‘s role is to provide dining room
operation, waiter service, food runner, and clean up service.
Sales

The responsibility for the sales department is to sell the hotel facilities and services to individuals
and groups. They sell rooms, food, beverage or special services such as massage and laundry to
potential customers through advertising or direct contacts.
Logistics

The logistics department is responsible for tracking for daily supplies, purchasing appliances,
and keeping security.