Professional Documents
Culture Documents
CLC Midterm Exam Reviewer
CLC Midterm Exam Reviewer
A Few Weeks before Departure 13. A list of shore excursions and how to sign up
for them.
1. An invoice, confirmation, ticket, or voucher
that verifies you are on the trip, probably also 14. A card that will serve as your identification
listing such information as embarkation date throughout the trip to change things, to get on
and hours, pier location, cabin number, which the ship, etc. (you might not get this card until
dining room seating you have, your booking ID you get to the ship)
number, and the terms and conditions of your
voyage.
On the Way to Your Cruise
2. A list of the documents you will need (e.g.,
VISA, passport) 1. If the flight was booked through the cruise
line, a company representative meets you at
3. An identification button.
the airline terminal, along with others bound
It has the logo of the company so that for the same ship
the company staff will know where you
2. Luggage is placed in the bus, too, or on
going
another vehicle. You probably will not see it
4. A document on tuxedo rentals. again until you get to your stateroom. The
cruise line will take care of everything. It is the
5. A gift order form (e.g., for champagne
first of many hassle-saving benefits of a cruise.
available in your cabin upon arrival)
3. Your bus arrives at the port terminal.
6. Color-coded luggage tags (usually two for
Embarkation began at 2 P.M. and it is now 3:30
each person)
P.M.
7. Immigration and customs forms, if needed
4. Cruise line representative, who reviews your
8. An explanation/sign-up form for travel documents
insurance (not necessary if you have already
5. They will take your credit card imprint to all onboard expenses are not included
cover onboard charges and gives you any in the cruise price.
materials you need. (This is the equivalent of On the last day, they will be charged to
checking in at a hotel front desk.) your credit card.
Cruise in cashless 3. Upon return to your stateroom, you find that
If you don’t have a credit card. You your luggage has arrived. Currently, your cabin
can’t buy anything onboard the ship steward--the person who maintains your
But Deposit on the account is being stateroom--introduces himself or herself to you.
done at the purser’s office
4. Checking shipboard activities
6. Usually you pass through some sort of
5. On every ship, a lifeboat drill must take place
security procedure and carry-on luggage
within 24 hours of departure. It often happens
screening, like those at airports.
before you even set sail.
7. There will be a picture taken before boarding
A public address announcement
the ship taken by the photographer
reminds you it is about to occur.
It is available and it is on us if we will You put on the orange life vest you
buy it found in your stateroom--fumble with
are better words.
8. You make your way up the gangway--the
walkway that connects the ship with the dock. Departure
9. As you enter the ship, you pass through 1. A ship's departure is one of the most
another security screening checkpoint. As you energetic moments on a cruise.
enter, several smiling ship staff members greet
- In 30 minutes the gangway will rise
you.
- 1st day all staff are busy
10. A trio of musicians may be playing, too. You - There is always send away party
are finally finding out what others have told
2. The sense of fun and excitement is
you: Once you are on a cruise ship, boredom is
everywhere. After enjoying some activities, you
left behind on the dock.
return to your stateroom.
4. Guest can proceed to the dining room if The Last Night and the Following Day
he/she has no reservation 1. You will pack your things
5. Dinner on most ships is followed by - You place the suitcasoutsideee your
entertainment in the main showroom. stateroom door. A staff member
- It has no reservation will pick it up and store it for the
- Video and photos are prohibited night.
- Performance is being done two - You will see your luggage in the
times terminal with a color code
- Guest drink first in the lounge 2. Last dinner onboard the ship
before going to the dining room
3. Tipping Guidelines
3. Theme Cruises:
PASSENGER QUESTIONS:
A. SEA-BASED OPERATION
HOTEL DEPARTMENT OPERATION
3 Major Departments in Sea-Based:
1. Hotel Manager/Chief Purser
1. Hotel Department
2. Nautical/Deck Department Guest Satisfaction is their responsibility
3. Medical Department Guest Comfort
Managed Expenditure and Revenues
1. Captain 4 Stripes and No Logo
Master/Commander of the vessel Crew Purser (Crew)- In charge of all
EPAULETTE- Ornamental shoulder piece crew on board
4 Stripes and have logos Hotel Purser (Passengers)- Tends to
Under The Nautical/Deck Department passengers’ matters
Nautical/Deck Department - Control 2. Food and Beverage Manager/Director
Navigation of the vessel
Overseas Restaurant and Bar
2. The Staff Captain/Deputy Captain/Chief He managed the entire F and B
Officer Operation (Kitchen Production, Bar,
Second in rank Lounge, and Dining Area)
supervised team of a junior and senior 3. Executive Chef
officer
4 Stripes but a different logo Under Galley Department
Under the Nautical/Deck Department The Highest rank in the kitchen
He controls the preparation and Serving
3. The Chief Engineer of all food
Overseas all mechanical operation CORPORATE CHEF- The one who makes
the menu and food
He dresses in formal attire when he is
on the upper deck
Under the Technical Department
4. Head Housekeeper/Chief Steward/Chief C. Entertainment Department
Housekeeper/Executive Housekeeper
Cruise Director
He managed all the stateroom Assistant Cruise Director
Head of Housekeeping Musical Director
In charge of all public Areas Youth Staff
All Linen is under the Housekeeping Musician
Department Stage Manager
Stage Staff
5. Shore Excursion Manager
Party Planner
Under the Shore Excursion Department Librarian
Head of Shore excursions
Booking of Port based on
D. Food and Beverage Department
package/tours
1. Maitre D/Restaurant Manager
6. The Cruise Director
Supervised the staff, welcomed the guest, and
Under the Entertainment Department
assigned tables/Reservation
Coordinates all entertainment and
informational activities onboard
The one who speaks public address
E. BAR DEPARTMENT
Qualifications: Good Voice and Good in
English Speaking 1. Bar Manager
OTHERS:
2. VP of Marketing
H. Housekeeping Department
- Promotes cruise line products to clients
Housekeeping Executive
3. VP of Sales
Housekeeping Supervisor
Room Attendant/Steward - In charge of selling cruises
Assistant Room Attendant
4. VP of Finance
H.1 LAUNDRY DEPARTMENT
- Handles the money for cruise/Financial Issues
Line Keeper
5. VP of Operation
Laundry Man
- In charge of creating passenger activities
H.2 LINEN DEPARTMENT
1. INTERVIEW REQUIREMENT
3. Trade test/Examination
-Computer literacy
-English test
-Culinary Test
5. YELLOW CARD
-PRE-DEPARTURE
The package includes lodging at the They may purchase a shore excursion
cruise departure port before the cruise through the cruise line.
Air/sea package- a package that They may buy a tour or activity from
includes airfare, airport-to-dock vendors who usually await them at or
transfer, and lodging. near the dock.
Obtain either from the cruise line itself Less expensive
or can be arranged independently The quality of the tours is not preasses
They may simply explore the port and
its environs on their own.
What are the advantages-both to the client -Stroll around the port & do some
and the agent of purchasing a pre-or post- shopping
cruise package through the cruise line? -Back to the ship for lunch and return to
the port
One phone call or computer transaction
They may choose to stay on onboard
can set up the whole package.
Has visited already the port
Some or all transfers may be included in
the purchase price.
Less commission
TOUR DESK
Cruise line personnel are ready to help
if a problem occurs. It is also known as the SHOREX or shore
Air and lodging rates may be lower. excursion desk.
In charge of selling tours on board.
It is headed by a shorex manager – who
Advantages of booking with the non- cruise
provides talk of the different tours in
suppliers:
the ports.
The selection of airlines and flights may
be better.
Airfares may be lower
HOW TO BOOK TOURS? Additional insights that you should know:
Guests can book online, up until five It's often possible to take two shore
days before sailing. Guest will receive excursions in one day
confirmation as well as their tour Shore excursions that include a meal
departure time and priority handling. often represent a good value
Book thru the Drop Box The larger the ship, the more excursion
Visit the tour desk choices are likely to be available
Certain cruise lines are very destination
focused.
CANCELLATION AND REFUND POLICY
Terminologies
CATEGORIES OF SHORE EXCURSION 1. Guaranteed share- a single passenger
who is willing to share a cabin with a
1. SIGHTSEEING EXCURSIONS - can be done in
stranger.
various ways, and although the most popular
2. High season- the time of the year with
tend to be sightseeing by tour bus or coach,
the highest demand and highest prices.
some companies offer sightseeing walking
3. Single occupancy- one passenger
tours, train, Atlantis submarine, seaplane, etc
booking a stateroom designed to
2. Adventure/SPORTS EXCURSIONS - are accommodate two or more
4. Intangible product- product or service
extremely popular and provide people with an
that has no physical form
exciting way of traveling. Adventure and sports
5. Low season- the time of the year with
fanatics can enjoy tours catered to their
the lowest demand and lowest prices.
individual skills and are led by a tour guide
6. Past passenger rate- discounted rate
highly experienced in that particular sport. Ex:
given to people who have sailed a
golf, tennis, sailing, snorkeling, etc.
cruise line before.
3. MISCELLANEOUS EXCURSIONS - faraway
beaches, world-class museums, overland tours,
etc.
V. CRUISING REGIONS OF THE WORLD Central Asia (Kazakhstan, Uzbekistan,
Tajikistan, Turkmenistan, Afghanistan,
Kyrgyzstan)
Relevance of geography to the cruise line:
Regions of Asia:
Southeast Asia
East Asia (China, Korea, Japan
South Asia (Bangladesh, Nepal, India...
Southwest Asia (Middle East)
4. Europe
5. Australia -Oceania
6. Antartica