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OPERA ALL Redemption - User Guide - v1.0
OPERA ALL Redemption - User Guide - v1.0
OPERA ALL Redemption - User Guide - v1.0
User Guide
OPERA ONPREM V5
OPERA CLOUD
Version 1.0
Table of contents
1. INTRODUCTION .............................................................................................. 3
2. OPERA Cloud - Global Alert Definition ................................................................. 4
Path: OPERA Cloud Administration > Booking > Alerts > Alerts / GLOBAL ALERT DEFINITION
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This document is intend to describe redemption handling process in OPERA v5 and OPERA
Cloud in SEAhub. This is to compliment the loyalty accounting treatment when hotel occupancy
is lower than 95% that might be vary by brand.
Guests are allow to utilize the points earned from previous stays in Accor Hotels on their next
booking. Booking made from all.accor.com with points will be flow down to OPERA (PMS) with
voucher number and amount. Hotel operation team shall validate the voucher in hotellink prior
to post 9035 ALL Rewards as the payment.
No adjustment is required when hotel occupancy has at least one night >= 95% during guest
stay, except the check-out night. Hotel will receive 100% reimbursement for the points used.
For example: Guest booked and stayed for 4 nights with points value $100
-> As long as 1 of the night with occupancy > 95%, hotel will received $100 reimbursement
However, adjustment is required when hotel occupancy occupancy fall below 95%. Hotel will
received partial reimbursment (30% or 50% depending on brand) from the burn room night.
For example: Guest booked and stayed for 4 nights with points value $100 in Mercure, non
of the 4 nights that hotel occupancy met 95%
-> Hotel will received 50% Reimbursement = 50 net
Example:
Total Room Charge = $267.50
Burn point value $100 post using payment code 9035 ALL Booking with Points
Balance $167.50 will be settled by cash payment based on Guest payment preference.
Select ALL Booking with Points from the drop down of the credit cards:
You should be able to see the payment posted by Front Office using 9035 ALL Booking With
Points
Front Office team needs to make adjustment to PM room 9035 using Reservation Add-on
function and post negative using trx code 6020 – Adj. Accommodation (BWP) and the
adjustment code based on revenue stream.
Front office is recommended to adjust on daily basis, check and close before the end of day
process with zero balance.
Finance will be handling AR Transfer transactions daily and manage actual Bank Transfer
payment from ALL (Settlement made by Finance) to OPERA once received the payment.
Reports
Report Name Notes
FIN01106 Journal by Cashier and Filter by Transaction codes
Transaction Code 9035 – ALL Booking with Points
6020 – Adj Accommodation (BWP).
For ALL Redemption and Adjustment Reconciliation.
GIH01127 Rate Check Report by Name Select PM Room type.
Check the Rate Amount of the PM Room Type and ensure is
zero balance
Input the same details as the original Booking and change RATE code to zero rated
FO team to post an adjustment of the 50% burn value with the code 6020 – Adj.
Accommodation (BWP) and adjustment of other revenue stream - In negative value – Nett
(inclusive of tax and service charge)
Sample
Select the Adjustment codes and References, then Apply Charges
The PM account can be closed (check-out) right away by FO team, which will be then handed
over to Income Audit / Finance Team.
During guest checkout, 9035 – ALL Burn With Points post as payment based on the burn point
value and remaining balance shall be settled by guest based on the reservation payment mode.
Example:
Total Room Charge = 294.25
Burn point value $100 post using trx code 9035-ALL Reward.
Balance $194.25 will be settled by Visa Payment based on Guest payment preference.
Select 9035 ALL Burn with Points from the drop down of the credit card:
You should be able to see the payment posted by Front Office – 9035 ALL Burn with Points
Front Office team needs to make adjustment to PM room 9035 using Reservation Add-on
function and post negative using trx code 6020 – Adjustment Accommodation (ALL) and
Adjustment code based on revenue stream.
Front office is recommended to adjust on daily basis, check and close before the end of day
process with zero balance.
Finance will be handling AR Transfer transactions daily and manage actual Bank Transfer
payment from ALL (Settlement made by Finance) to OPERA once received the payment.
On the guest check-out day, FO team has to do an “Add On” from the original reservation, so
that the all the details will remain (eg REVcode), and create PM account
Once rate code is updated, system prompt ‘REV code is different. Update?’
Select “No”:
This is to prevent the original booking Rev code amended by this action.
Go to Billing Post:
FO team to post an adjustment of the 50% burn value with the code 6020 – Adjustment
Accommodation and adjustment of other revenue stream - In negative value – Nett (inclusive
of tax and service charge)
Sample
The amount then has to be balanced directly with payment code 9020 – ALL Reward – which
will then zerolize in folio. Kindly note that the adjustment has to be made on the same day of
posting code 6020.