1

Business involves in society as the main agency providing

Goods only
Services only
Neither Goods or Services
Goods and Services
2
If there is a time, one may choose, which method, for communication?
Cheaper and fast
Clostly and slower
Clostly and fast
Cheaper and Slower
3
One of the advantage of written communication is
One can write it.
One can read it
One can write and read it.
One can read and re-read it.
4
If you feel message should be transmitted in real time, then which method is adopted?
Using Telephone
Sending a person
Using Courier
Using snailmail
5
A co-worker comes to your office to introduce you to a friend of his. You:
Smile and nod
 You stand up, establish eye contact, smile and shake his hand
Wave and tell him how happy you are to meet him
Give him a “high five”
6
The problem with most of the communicators is that they show less inclination in having some basic
Technical knowhow
Commercial knowledge
Business knowledge
Etiquettes
7
When generally you communicate but all of a sudden remain silent, you communicate your ……. Without speaking about it.
Approval
Displeasure
Offense
Joy
8
Writing skills in language can only be developed through?
Practicing listening
Practicing speaking
Practicing reading
Practicing writing
9
The communication cycle begins with the sender and ends with the
Receiver
Both Sender and Receiver
Sender
Neither Sender nor receiver
10
Once the message is received, in return the sender expects what?
 Receiver
Money
A Confirmation
An Action
11
Business Communication is always
Purposeful
Fruitful
Aimless
Pleasant
12
One's personality is expressed through?
Language
Manners
Communication
Grammer
13
Empathy is putting ourselves in the position of receiver of
Services
Products
Business transcation
Communication
14
People are talking from cars and planes while ?
Travelling
Staying
Communiting
Moving
15
Website cannot be used for making payments.
True
False
16
One should not show that one favors a particular individual.
True
False
17
One should not be careful in giving out information.
True
False
18
Do not speak behind anyone.
True
False
19
Disrespecting individuals as humans irrespective of positions is important to give a feeling of equity and security.
True
False
20
Even for lectuers, power point presentation is used.
True
False
21
Picture media which was originally made one for one.
True
False
22
World Wide web offers wide opportunity to communicate through words and pictures.
True
False
23
In companies having a ................... base this is a class of stake holders who need meticulous communication.
Business Partner
Vendor
Shareholder
Customer
24
The business communication is largely based on rational and rarely ..............
Pathetic
Passionate
Hystrical
Emotional
25
Communication styles should change with levels and ..........
Regions
Locations
Situations
Positions
26
Silent man speaks a lot through his …….
Appearance
Absence
Reality
Entrance
27
In group eye to eye contact, participants are more interested in ………….out a soultion.
Hammering
Dissuading
Surrender
Discourage
28
The written language poses more problems of ………… and presentation.
Accuracy
Inability
Mistake
Closeness
29
The reason is you take your …….. into consideration when you are communicating.
Agency
Authority
Weakness
Influence
30
Feedback is essential in business for both the parties to do the ………
Inactivity
Marketing
Transaction
Purchasing

Assignment: 2

Instructions:
  Assignment 2 is based on the following text/paragraph of case study/situational exercise etc. You first need to read this text and then
answer the following MCMR i.e. Multiple choice multiple response questions.
 Number of Questions: 5
 Each question carries 2 Mark
 All Five Questions are Mandatory.
 Attempts: 1

The Importance of Soft Skills for Engineering Students / Employability Most engineering students they graduate with acquisition of technical
skills. They know how to handle sophisticated machineries and run the production equipment, deal with high technology, able to create new
product etc. However, some of them or probably most of them are lacking in soft skills. They are very excellent and potential to become good
engineer, however they fail to get a job. It is because they do not know how to market themselves to their potential employer. Many countries
including Malaysia are having an issue of employability and it is becoming more critical lately. It has been identified that lack of soft skill is
among the factors for this scenario. It is also being the biggest challenge for institutions of higher learning (IHL) to develop employable skills,
enhance knowledge and make local graduates more attractive to employers. Evidence from surveys suggested that employers are more
concerned about soft skills or attitudes rather than technical knowledge or competencies. Literature review from previous study identified
that some of soft skills required in job employment are communication skills, creativity, teamwork capability, negotiating skills and problem-
solving skill. While Accreditation Board of Engineering and Technology (ABET, 2012) stated that cooperation skills, communication skills, data
analysis skills, and problem-solving skills as the type of competencies that should be mastered by engineering graduates

2 For an engineer to display professionalism in the work place, what essential business etiquette characteristics for the above brief should an
engineer develop to shine in the work place for cooperation skills.
 Being competent – developing essential skills and knowledge to be good at what they do
Respect and support others – treat everybody at workplace equally
An engineer must keep to himself and do his own work to ensure increased productivity
Relaxed body language with folded arms will ensure that nervousness is not displayed

3 Persuasion is an art of influencing the mind of the listener and hence it should be done with great care. Persuasion is a communicative skill.
What type of skills should an engineer develop for persuasion?
Presentation skills to appeal to the others interest
Intellectual appeal to arouse the receiver’s interest
Persuasion appeals to the self-interest of the engineer
Persuasion is fulfilling

4 Cooperation skills, Communication skills, Data analysis skills, and Problem-solving skills as the type of competencies that should be
mastered by engineering graduates. These skills will help the Engineers develop a Personal Brand. What are the below benefits that the
Engineers reap
Having a personal brand helps to build trust for audience and position the engineer as an authority and a thought leader in the industry
When you have a personal brand that clearly articulates who you are, what you do, and how you help others, it makes it easier for other
people and entrepreneurs to see value in connecting with you.
It will keep the engineer motivated at all times
It will help in expressing the thought with more clarity

5 Most employers look for team players, having cooperative skills as per the above brief, most organizations expect improvement in which of
the critical areas below where teamwork skills are the most relevant.
Product and service quality
 Customer Service
Enhance engineering skills
Ensures low stress and more work

6 Problem Solving is one of the most important skills that an engineer must develop to be employable. Which of the following is a part of the
process for effective problem solving.
Understand everyone’s interest
Evaluate options
Agree to disagree
Be the change to see the change