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  • Perhitungan Ikm 40 Dan 20 Responden

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    02desember1990
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    5 views6 pages

    Perhitungan Ikm 40 Dan 20 Responden

    Uploaded by

    02desember1990

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 6

    PENGOLAHAN DATA SURVEY KEPUASAN PELANGGAN PERNUNIT LAYANAN

    u1 u2 u3 u4 u5 u6 u7 u8 u9
    1 4 4 3 3 3 3 3 3 3
    2 3 4 3 4 4 3 3 3 3
    3 4 3 3 4 4 4 4 3 3
    4 3 4 4 4 3 3 3 3 3
    5 4 4 4 3 3 4 4 4 4
    6 4 3 3 3 4 4 4 3 3
    7 3 3 4 4 4 3 3 3 4
    8 4 4 3 3 3 3 3 3 3
    9 3 4 3 4 4 3 3 3 3
    10 4 3 3 4 4 4 4 3 3
    11 3 4 4 4 3 3 3 3 3
    12 4 4 4 3 3 4 4 4 4
    13 4 3 3 3 4 4 4 3 3
    14 3 3 4 4 4 3 3 3 4
    15 4 4 4 3 3 4 4 4 4
    16 4 3 3 3 4 4 4 3 3
    17 3 3 4 4 4 3 3 3 4
    18 4 4 3 3 3 3 3 3 3
    19 3 4 3 4 4 3 3 3 3
    20 4 3 3 4 4 4 4 3 3
    21 3 4 4 4 3 3 3 3 3
    22 4 4 4 3 3 4 4 4 4
    23 4 3 3 3 4 4 4 3 3
    24 3 3 4 4 4 3 3 3 4
    25 4 4 3 3 3 3 3 3 3
    26 3 4 3 4 4 3 3 3 3
    27 4 3 3 4 4 4 4 3 3
    28 3 4 4 4 3 3 3 3 3
    29 4 4 4 3 3 4 4 4 4
    30 4 3 3 3 4 4 4 3 3
    31 3 3 4 4 4 3 3 3 4
    32 4 4 3 3 3 3 3 3 3
    33 3 4 3 4 4 3 3 3 3
    34 4 3 3 4 4 4 4 3 3
    35 4 3 3 3 4 4 4 3 3
    36 3 3 4 4 4 3 3 3 4
    37 4 4 3 3 3 3 3 3 3
    38 3 4 3 4 4 3 3 3 3
    39 4 3 3 4 4 4 4 3 3
    40 3 4 4 4 3 3 3 3 3
    jumlah 143 142 136 143 144 137 137 125 131
    rata-rata 3.575 3.55 3.4 3.575 3.6 3.425 3.425 3.125 3.275
    NRR
    tertimban
    g unsur 0.39325 0.3905 0.374 0.39325 0.396 0.37675 0.37675 0.34375 0.36025
    IKM 85.1125
    i
    3.4045
    PENGOLAHAN DATA SURVEY KEPUASAN PELANGGAN PERNUNIT LAYANAN

    u1 u2 u3 u4 u5 u6 u7 u8 u9
    1 4 4 3 3 3 3 3 3 3
    2 3 4 3 4 4 3 3 3 3
    3 4 3 3 4 4 4 4 3 3
    4 3 4 4 4 3 3 3 3 3
    5 4 4 4 3 3 4 4 4 4
    6 4 3 3 3 4 4 4 3 3
    7 3 3 4 4 4 3 3 3 4
    8 4 4 3 3 3 3 3 3 3
    9 3 4 3 4 4 3 3 3 3
    10 4 3 3 4 4 4 4 3 3
    11 3 4 4 4 3 3 3 3 3
    12 4 4 4 3 3 4 4 4 4
    13 4 3 3 3 4 4 4 3 3
    14 3 3 4 4 4 3 3 3 4
    15 4 4 4 3 3 4 4 4 4
    16 4 3 3 3 4 4 4 3 3
    17 3 3 4 4 4 3 3 3 4
    18 4 4 3 3 3 3 3 3 3
    19 3 4 3 4 4 3 3 3 3
    20 4 3 3 4 4 4 4 3 3
    jumlah 72 71 68 71 72 69 69 63 66
    rata-rata 3.6 3.55 3.4 3.55 3.6 3.45 3.45 3.15 3.3

    NRR
    tertimban
    g unsur 0.396 0.3905 0.374 0.3905 0.396 0.3795 0.3795 0.3465 0.363
    IKM 85.3875
    i

    3.4155

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