3.

2 Operations Management (OM)

Continuous Assessment - 1
Question 1
SWOT analysis refers to which among the following?
Correct answer: strengths, opportunities, weaknesses, and threats.

Question 2
Which among the following factors does not largely affect operation management?
Correct answer: Personal Ethics

Question 3
Which among the following is not a requisite skill for an operations manager?
Correct answer: Programming skills

Question 4
Which among the following is not a charactersitic of service?
Correct answer: Tangibility

Question 5
The person who introduced standardized, interchangeable parts was?
Correct answer: Eli Whitney

Question 6
Which appears to provide the best opportunity for increases in productivity?
Correct answer: Management

Question 7
When a tangible product is NOT included in the service, it is called?
Correct answer: a pure service

Question 8
Operations management can help your organization achieve except one among the following?
Correct answer: Strained supplier relationship

Question 9
Most operations produce a mixture of both products and services. Which of the
followingbusinesses is closest to producing "pure" services?
Correct answer: Counseller/Therapist
Question 10
High-volume operations do not include which among the following?
Correct answer: A taxi service

Question 11
Which among the following is not a function of Operations Management?
Correct answer: Project Management

Question 12
Which among the following is not a common duty in operations management?
Correct answer: Socializing with higher ups

Question 13
In which among the following cases it it difficult to achieve Increase in productivity ?
Correct answer: the task is more intellectual and personal.

Question 14
Which among the following is not a goal of operations management?
Correct answer: Employee punishment

Question 15
Who among the following came up with Time, Motion And Fatigue Study?
Correct answer: Micheal Porter

Question 16
Which among the following is not a reason for the occurence of upstream flows?
Correct answer: order fulfillment

Question 17
Competing on differentiation is ?
Correct answer: concerned with uniqueness

Question 18
Flexibility refers to which among the following?
Correct answer: Being able to change

Question 19
Which of the following is NOT one of the 10 strategic OM decisions
Correct answer: Marketing

Question 20
The attractiveness of a product relative to its cost is called as?
Correct answer: Value

Question 21
"Operations must directly reflect the businesses overall strategy" - This refers to which among
the following perspectives on operations strategy ?
Correct answer: Top-down

Question 22
Dependability refers to which among the following?
Correct answer: Being on time

Question 23
Make or buy decisions falls under which among the following?
Correct answer: Strategic Management

Question 24
Which among the following elements does not help gain a satisfactory customer?
Correct answer: Demotivated employees

Question 25
Which among the following refers to a strategy?
Correct answer: an action plan to achieve a mission.

Question 26
Who is the father of "scientific management" ?
Correct answer: Frederik Taylor

Question 27
Which among the following is the contribution of Eli Whitney?
Correct answer: Cotton Gin & Idea of Mass Production

Question 28
The person who developed plant-wide quality control systems was?
Correct answer: W.Edwards Deming

Question 29
Competing on cost is ?
Correct answer: based upon low-cost leadership.

Question 30
An operations manager would probably make the decision to lower productive capacity for a
product entering which phase of the product life cycle?
Correct answer: Decline
Operations Management (OM)
Continuous Assessment - 2
Question 1
Which among the following is not a step in Location Decision Process?

Response: Calculation

Correct answer: Calculation

Question 2
Among the following what does Kaizen mean?

Response: Continuous Improvement

Correct answer: Continuous Improvement

Question 3
Which among the type of production has a 'High Variety and Low Volume'?

Response: Job Shop

Correct answer: Job Shop

Question 4
Which of the following is concerned to the design of new products?

Response: Value engineering

Correct answer: Value engineering

Question 5
Which of the following activities is NOT a direct responsibility of operations management?

Response: Determining the exact mix of products and services that customers will want.
Correct answer: Determining the exact mix of products and services that customers will want.

Question 6
Which among the following are objects used during service delivery?

Response: Props

Correct answer: Props

Question 7
Who among the following are employees delivering the service?

Response: Actors

Correct answer: Actors

Question 8
Which of the following is a potential disadvantage of product layout?

Response: Not very robust if there is a disruption

Correct answer: Not very robust if there is a disruption

Question 9
Which one of the following transformational processes is not associated with the processing of
materials?

Response: Psychological State

Correct answer: Psychological State

Question 10
Which among the following is not a characterisitic of services?

Response: Homogeneous

Correct answer: Homogeneous

Question 11
Which among the following basic requirements a company do not have to consider?

Response: Stakeholders

Correct answer: Stakeholders

Question 12
Which among the following is a right equation of value?

Response: Tangible and Intangible Benefits - Cost

Correct answer: Tangible and Intangible Benefits - Cost

Question 13
The ability to drive strategy is largely limited to which of the following?

Response: Externally supportive operations functions

Correct answer: Externally supportive operations functions

Question 14
The layout of an operation is concerned with deciding where to put?

Response: Staff, machines, facilities and equipment

Correct answer: Staff, machines, facilities and equipment

Question 15
Which of the following is a potential disadvantage of process layout?

Response: Complex flow can be difficult to control

Correct answer: Complex flow can be difficult to control

Question 16
Which among the following is a primary criteria to assess the potential of prospective locations
with respect to per capita income?

Response: Annual Per Capita Income > $35000

Correct answer: Annual Per Capita Income > $35000

Question 17
Set In Order' means which among the following in Japanese?

Response: Seiton

Correct answer: Seiton

Question 18
Which of the following is not a main parameter for the analysis of Sector Competitiveness?

Response: Government Rules

Correct answer: Government Rules

Question 19
Which among the following is a traditional management focuses mainly on results and
individuals on their ultimate achievement?

Response: Process Oriented Management

Correct answer: Process Oriented Management

Question 20
Which among the following concepts were discovered by Edward Deming?

Response: PDCA Cycle

Correct answer: PDCA Cycle

Question 21
Alred Weber was an economist from which among the following countries?
Response: Germany

Correct answer: Germany

Question 22
What do we mean by micro-operations?

Response: The component transformation processes which together make up the macro-
operation.

Correct answer: The component transformation processes which together make up the macro-
operation.

Question 23
Which of the following is not a vital partof any service encounter?

Response: Directors

Correct answer: Directors

Question 24
Which of the following decentralize the location of industries?

Response: Degglomerative factors

Correct answer: Degglomerative factors

Question 25
Which among the following is not a plant location method?

Response: Visual Programming

Correct answer: Visual Programming

Question 26
Who among the following is not a part of the product development team?

Response: Competitors
Correct answer: Competitors

Question 27
Which among the following is not a key principle of service design?

Response: Manipulative

Correct answer: Manipulative

Question 28
How many free trade zones does United States have?

Response: 170

Correct answer: 170

Question 29
What are the input resources to any transformation process?

Response: Staff, facilities, materials, information and customers.

Correct answer: Staff, facilities, materials, information and customers.

Question 30
The influence of operational experience on operations decisions is an example of which of the
following?

Response: A bottom-up approach

Correct answer: A bottom-up approach

Question 31
Which among the following is not a part of work study?

Response: Behavioral Study

Correct answer: Behavioral Study

Question 32
A self-service cafeteria is usually positioned as which among the following?

Response: Product layout

Correct answer: Product layout

Question 33
What does Poka-Yoke mean?

Response: Error proofing

Correct answer: Error proofing

Question 34
Service processes that are devoted to producing knowledge-based or advice-based services are
called

Response: Professional Services

Correct answer: Professional Services

Question 35
Which among the following is the contribution of Elton Mayo?

Response: Human relations, the Hawthorne Studies

Correct answer: Human relations, the Hawthorne Studies

Question 36
What is the strategic positioning of an organization and the businesses within it is called as?

Response: Corporate Strategy

Correct answer: Corporate Strategy

Question 37
Who among the following came up with Linear Programming?

Response: G.B.Dantzig

Correct answer: G.B.Dantzig

Question 38
"Which of the following is a cross-functional, knowledge-intensive work that has become
increasingly important in today's fast-paced, globally competitive environment?
"

Response: Product Design

Correct answer: Product Design

Question 39
What name is given to those factors that are influential in the location decision that relate to
social, political and economic environment?

Response: Community factors

Correct answer: Community factors

Question 40
Which among the following is not one of the Five Ss of House keeping?

Response: Shih Tzu

Correct answer: Shih Tzu

Question 41
What does TPM stand for?

Response: Total Productive Maintenance

Correct answer: Total Productive Maintenance

Question 42
Which among the following is not a component of Product Design?

Response: Service

Correct answer: Service

Question 43
Among the following what does Seiketsu mean?

Response: Standardize

Correct answer: Standardize

Question 44
Which among the following is not an element of operations strategy?

Response: Profitability

Correct answer: Profitability

Question 45
The layout where the equipment, machinery, plant and people move as necessary is known as?

Response: Fixed-position layout

Correct answer: Fixed-position layout

3.2 Operations Management (OM)

Continuous Assessment - 3
Question 1
Toyota was the first to identify seven hidden wastes in production systems. One of the seven is
The Waste of Overproduction. How can this be minimized?

Response: Eliminate buffers in WIP

Correct answer: Adopt SMED

Score: 0 out of 0.5 No

Question 2
MPR is a computer-based system to convert the MPS into the required raw materials, parts, and
sub-assemblies needed to produce the finished goods. What is this process known as?

Response: Explosion

Correct answer: Explosion

Score: 0.5 out of 0.5 Yes

Question 3
Surplus inventory needs to be disposed off if not likely to be used soon. Which of the following
inventory is difficult to dispose off?

Response: Spare parts

Correct answer: WIP

Score: 0 out of 0.5 No

Question 4
Which of the following statements is NOT true about CRP?

Response: Capacity can be increased by increasing number of models

Correct answer: Capacity can be increased by increasing number of models

Score: 0.5 out of 0.5 Yes

Question 5
An organization can build inventory during off-peak periods under which of the following
conditions, they can do this: identify the correct option.

Response: Cost of varying capacity is low

Correct answer: Back order costs are low

Question 6
MRP system has certain inputs which are processed to obtain outputs. Which of the following is
not one of the inputs to MRP?

Response: Price of components

Correct answer: Price of components

Score: 0.5 out of 0.5 Yes

Question 7
In today's scenario, flexibility in capacity has become important. Which of the following
technologies aids in capacity flexibility?

Response: FMS

Correct answer: FMS

Score: 0.5 out of 0.5 Yes

Question 8
Facilities should be located either closer to the raw material source or near to the market. Which
of the following units should be located near the market?

Response: Automobile service centers

Correct answer: Automobile service centers

Score: 0.5 out of 0.5 Yes

Question 9
For Production, both direct and indirect materials are required. Indirect materials consist of both
consumables and machinery spares. What is the term used to denote this?

Response: MRO

Correct answer: MRO

Score: 0.5 out of 0.5 Yes

Question 10
There are both tangible and intangible benefits of implementing TPM in an organization. Which
of the following is one intangible benefit?

Response: Workmen find it enjoyable to work in neat and clean workplace

Correct answer: Workmen find it enjoyable to work in neat and clean workplace

Score: 0.5 out of 0.5 Yes

Question 11
There are various forecasting methods. Two commonly used methods are the Moving Average
Method and the Exponential Smoothing Method. What is one major difference between the two
methods?

Response: Moving average method does smooth the historical data but with an equal weightage
but ESF gives different weightages based on the exponential smoothing constant

Correct answer: Moving average method does smooth the historical data but with an equal
weightage but ESF gives different weightages based on the exponential smoothing constant

Score: 0.5 out of 0.5 Yes

Question 12
In earlier days, the various functions in the organizations worked in isolation. The design
department used to tell "we design it, you build it". What is this approach called?

Response: Over the Wall Approach

Correct answer: Over the Wall Approach

Score: 0.5 out of 0.5 Yes

Question 13
Capacity Management is an important part of operations decisions. Which of the following best
describes capacity specification in a Bank call center?

Response: Number of customers handled per hour

Correct answer: Number of customers handled per hour

Score: 0.5 out of 0.5 Yes

Question 14
There are lot of objectives in implementing MRP in an organization. Which of the following is
one of the direct objectives of MRP?

Response: Improved customer service

Correct answer: Improved customer service

Score: 0.5 out of 0.5 Yes

Question 15
Maruti has two plants for manufacturing cars. They produce only specific models in each plant.
What is this concept called?

Response: Focused Factory

Correct answer: Focused Factory

Score: 0.5 out of 0.5 Yes

Question 16
Workmen are paid incentives for extra production to motivate them. Which of the following
layout, the incentives are paid to the group and not to individuals?

Response: Process Layout

Correct answer: Product Layout

Score: 0 out of 0.5 No

Question 17
Aggregate planning in the supply chain has to balance three factors. Identify from the following
the same.

Response: Capacity, Inventory and Backlog

Correct answer: Capacity, Inventory and Backlog

Question 18
An organization can order on the supplier the material in different lot sizes. As the lot size
increases which of the following costs go up?

Response: Ordering costs

Correct answer: Carrying costs

Score: 0 out of 0.5 No

Question 19
Inventory Management decisions is all about finding a trade-off between two factors. Identify the
correct option from the following:

Response: Customer responsiveness and Employee satisfaction

Correct answer: Customer responsiveness and Efficiency of operations

Score: 0 out of 0.5 No

Question 20
Capacity planning is one of the very important activity in any organization. Capacity affects the
company in many ways. Which of the following is NOT one aspect of the same?

Response: Company's ability to satisfy workmen

Correct answer: Company's ability to satisfy workmen

Score: 0.5 out of 0.5 Yes

Question 21
One of the following does not relate to the other three directly. Pick from the following the odd
one out.

Response: Process Layout

Correct answer: Process Layout

Score: 0.5 out of 0.5 Yes

Question 22
There are lot of objectives in implementing MRP in an organization. Which of the following is
not one of the direct objective of MRP?

Response: Improved employee relations

Correct answer: Improved employee relations

Question 23
It is very important to balance the various stages in Line Production. If not done, it may result in
waiting. Identify from the following which resources waiting is likely to happen?

Response: Men, Machines and Material

Correct answer: Men, Machines and Material

Question 24
The Sales Forecast and SOP are not exactly the same. One of the reasons why one cannot copy
the Sales Forecast as SOP could be which of the following?

Response: Take care of external constraints

Correct answer: Take care of the interests of other stakeholders along with customers

Question 25
A good plant layout is one in which minimum movement of materials take place. Which of the
following is the unit of measure for identifying the efficient layout?

Response: Square metres

Correct answer: Kilogram metres

Question 26
Which of the following statements is NOT true about Productivity Measurement?

Response: Materials productivity cannot be calculated easily

Correct answer: Materials productivity cannot be calculated easily

Question 27
Toyota Identified seven hidden wastes in production systems. One of the seven is The Waste of
Unnecessary Motions. How can this be minimized?

Response: Better Ergonomics

Correct answer: Better Ergonomics

Question 28
Productivity is an important factor organizations need to concentrate their efforts. Which of the
following is NOT one of the way to increase productivity?

Response: Same production with more resources

Correct answer: Same production with more resources

Question 29
The two conflicting costs in materials ordering decisions are Holding costs and Ordering costs.
Identify which of the following is one component of holding cost?

Response: Cost of capital

Correct answer: Cost of capital

Question 30
The organization started scheduling the requirement of components from suppliers as well as in-
house using computers. What is this technique called?

Response: MRP II

Correct answer: MRP

Question 31
One requirement for MRP implementation is that BOM files be maintained accurately. Which
function responsibility is to update BOM whenever there are changes?

Response: Design

Correct answer: Planning

Question 32
In Aggregate Planning, organizations use different factors as the lever. Which one of the
following strategies uses equipment utilization as the lever?

Response: Time Flexible Strategy

Correct answer: Time Flexible Strategy

Question 33
There are different types of layout. Which one of the following corresponds to Batch
Production?

Response: Process Layout

Correct answer: Process Layout

Question 34
Waste liquids recycling is done by organizations by installing ETP. What is the full form of
ETP?

Response: Effluent Treatment Plant

Correct answer: Effluent Treatment Plant

Question 35
Manufacturing as competitive advantage is one of the factors affecting OM to-day. Which of the
following is NOT one of the techniques being adopted?

Response: JIC

Correct answer: JIC

Question 36
MRP system has inputs from various functional areas. Which of the following are the inputs
from Finance?

Response: Cash availability

Correct answer: Cash availability

Question 37
Hub and Spoke systems are now very common in many applications. Which of the following is
NOT one of the applications?

Response: JIT supplies to OEMs

Correct answer: Bonded warehouse in customs

Question 38
The two conflicting costs in materials ordering decisions are Holding costs and Ordering costs.
Identify which of the following is one component of ordering cost?

Response: Buyer Time

Correct answer: Buyer Time

Question 39
There is Hierarchy in planning. Which comes after-sales and operations planning?

Response: MPS

Correct answer: MPS

Question 40
ABC Ltd produces 1000 refrigerators deploying labor force of 200. In order to double the
productivity and increase production to 4000 refrigerators what will be the labor force size?

Response: 800

Correct answer: 400

Question 41
Facility layout is one of the decisions in operations function. Which of the following statements
is NOT True about Facility Layout?

Response: Ease of supervision is no consideration in facility layout

Correct answer: Ease of supervision is no consideration in facility layout

Question 42
One Bangalore based hospital followed the model initiated by Ford to improve productivity and
reduce costs. What is this called as?

Response: Production Line approach

Correct answer: Production Line approach

Question 43
Strategic Operations Management is one of the important functions in any organization. Which
of the following best describes Strategic Operations Management?

Response: The translation of Business Strategy

Correct answer: The translation of Business Strategy

Question 44
Capacity planning is done for various factors. Which of the following is NOT one of the factors?

Response: Materials

Correct answer: Materials

Question 45
There is a framework for Forecasting. The level of aggregation varies at different levels. In
which of the following levels, the level of aggregation is on Total Sales Volume?

Response: SBP

Correct answer: SBP

Question 46
Organizations conduct annual stock taking and report in the annual statements. The most
organization now adopt a different technique. What is this called?

Response: Perpetual Inventory

Correct answer: Perpetual Inventory

Question 47
At the time of Product Design, one important aspect is "Design for Logistics". Which of the
following is NOT true about the same?

Response: Increased cost

Correct answer: Increased cost

Question 48
Total Productive Maintenance is now being implemented by most organizations. There are three
Zeros of TPM. Which of the following is NOT one of the three Zeros?

Response: Zero Attrition

Correct answer: Zero Attrition

Question 49
Almost all the inventory-related costs can be calculated. One cost assessment poses difficulty.
Identify same from following:

Response: Stockout costs

Correct answer: Stockout costs

Question 50
There are lot of perspectives on operations strategy. Which of the following is Not one of the
perspective?

Response: Peer to Peer interactions on activities

Correct answer: Peer to Peer interactions on activities

Question 51
MRP system has inputs from various functional areas. Which of the following are the inputs
from Operations?

Response: Manpower availability

Correct answer: Capacity Constraints

Question 52
DFMA stands for Designing Production for Manufacture and Assembly. Identify from the
following a major advantage of this concept.

Response: Less BOM cost

Correct answer: Less BOM cost

Question 53
There are different types of production systems. There is one type that deals with one of a kind
tailored to the unique requirements and usually not repeated. Identify the same from the
following?

Response: Project

Correct answer: Project

Question 54
There has been a distinct shift in the focus of Operations Management in the last six decades,The
starting and ending points in the focus are which one of the following?

Response: Cost & Efficiency to Service and Value

Correct answer: Cost & Efficiency to Service and Value

Question 55
One of the activities of Product Design is to build and test prototypes. Which one of the
following does not describe a prototype?

Response: It is made in huge quantities

Correct answer: It is made in huge quantities

Question 56
One of the important functions of Operations Management is Work-Study. Which organization
has done a lot of work on the concept of Work Study?

Response: ILO
Correct answer: ILO

Question 57
There are various ways of maintaining Systems Balance. Which of the following is NOT one of
the ways?

Response: Schedule overtime working

Correct answer: Add capacity at all stages

Question 58
Company X produces one lakh motorcycles per month employing a labor force of 5000.
Company Y produces 60,000 motorcycles per month employing a labor force of 4000. Which
company has a better capacity utilization?

Response: Company X

Correct answer: Company X

Score: 0.5 out of 0.5 Yes

Question 59
Government can also influence in Facility location decisions. Which of the following is NOT
one factor of Government influence?

Response: Availability of skilled labor

Correct answer: Availability of skilled labor

Score: 0.5 out of 0.5 Yes

Question 60
Toyota Identified seven hidden wastes in production systems. One of the seven is The Waste of
Unnecessary Inventory. How can this be minimized?

Response: Eliminate buffers in WIP

Correct answer: Eliminate buffers in WIP

Introduction to Operations Management
01 Unit : Practice Multiple Choice Questions (MCQs)
Question 1
Sound ________ at place can determine whether events and performance conform to plans.

Response: Transformation

Correct answer: Communication

Score: 0 out of 1 No

Question 2
Products, services, profits, satisfaction, etc. are:

Response: External variables

Correct answer: Outputs

Score: 0 out of 1 No

Question 3
Operations management is involved with the production of ________.

Response: Service

Correct answer: Goods and services

Score: 0 out of 1 No

Question 4
Capital equipment, cost-control policies, price-volume decisions and inventories form the
interface of operations management with ________.

Response: Design

Correct answer: Finance

Score: 0 out of 1 No

Question 5
An ERP system provides the operations department with information on how to allocate duties.
Here, the interface between operations management and ________ is being talked about.

Response: Finance

Correct answer: Information systems

Score: 0 out of 1 No

Question 6
The market segmentation decisions of an organisation to a great extent help in determining the
production strategy. This statement highlights the interface between operations management and
________.

Response: Design

Correct answer: Marketing

Score: 0 out of 1 No

Question 7
As per the systems view of operations management, employees, shareholders and government
are the ________.

Response: Outputs

Correct answer: Claimants

Score: 0 out of 1 No

Question 8
Threats and opportunities come under ________ as per the systems view of operations
management.

Response: Processes

Correct answer: External variables

Score: 0 out of 1 No

Question 9
________ is a process by which raw materials and other inputs are transformed into finished
goods.

Response: Inventory

Correct answer: Production

Score: 0 out of 1 No

Question 10
________ is a component of the operations management.

Response: Supply chain

Correct answer: Production

Score: 0 out of 1

Historical Development of Operations

Management
02 Unit : Practice Multiple Choice Questions (MCQs)
Question 1
The concept of interchangeable parts and cost accounting is associated with _______.

Response: Charles Babbage

Correct answer: Eli Whitney

Score: 0 out of 1 No

Question 2
The Gilbreth couple are pioneered for principles of _______.
Response: Zero inventory

Correct answer: Motion study

Score: 0 out of 1 No

Question 3
_______ is not the responsibility of operations manager.

Response: Design of products and processes

Correct answer: Financial analysis

Score: 0 out of 1 No

Question 4
_______ was responsible for popularising interchangeable parts in manufacturing.

Response: Sergio Farmerson

Correct answer: Eli Whitney

Score: 0 out of 1 No

Question 5
Operational planning is a _______

Response: Annual planning

Correct answer: Short-term planning

Score: 0 out of 1 No

Question 6
_______ are functions of operations management.

Response: Warehousing

Correct answer: All of these

Score: 0 out of 1 No

Question 7
The present Current trends in operations management does not include _______

Response: Rapid product development

Correct answer: Mass customisation

Score: 0 out of 1 No

Question 8
_______ is a method used for maintaining the desired level of quality in a product or service?

Response: Manpower planning

Correct answer: Quality control

Score: 0 out of 1 No

Question 9
_______ is not a part of operations management.

Response: Quality management

Correct answer: Trading in equity

Score: 0 out of 1 No

Question 10
The operations manager is involved in

Response: Quality of products and services to satisfy customers’ wants and needs

Correct answer: All of these

Score: 0 out of 1 No

Question 11
Operations management is applicable to the _______.

Response: Only to the services sector

Correct answer: Services and manufacturing sector

Score: 0 out of 1 No

Question 12
The significant responsibilities of the operations manager are _______

Response: Forecasting, Designing, Operating, procuring and reviewing

Correct answer: Planning, Organising, Staffing, Leading and Controlling

Score: 0 out of 1 No

Question 13
Operations management is associated with _______ management.

Response: Investors

Correct answer: Middle-level

Score: 0 out of 1 No

Question 14
The primary functions in most of the organisations are _______.

Response: Marketing, Human Resource, and Finance /Accounting

Correct answer: Marketing, Operations and Finance /Accounting

Score: 0 out of 1 No

Question 15
_______ is a tool that provides a visual (graphic) display of activities that take place throughout
a project.

Response: Assembly line

Correct answer: Gantt chart

Score: 0 out of 1 No

Question 16
Operational strategy is a _______ strategy.

Response: Functional

Correct answer: Functional

Score: 1 out of 1 Yes

Question 17
Henry Ford is known for his contributions to _______.

Response: Standardisation of parts

Correct answer: Assembly line operations

Score: 0 out of 1 No

Question 18
_______ is known as father of scientific management.

Response: Frank Gilbert

Correct answer: Frederick w. Taylor

Score: 0 out of 1 No

Question 19
In the 1950s _______ came up with the concept of Total Quality Management (TQM).

Response: Henry Ford

Correct answer: W. Edwards Demings

Score: 0 out of 1 No
Question 20
_______ is not an activity which is a direct responsibility of operations management.

Response: Determining the exact mix of products and services required by the customers

Correct answer: Determining the exact mix of products and services required by the customers

Score: 1 out of 1

Strategic Operations Management

03 Unit : Practice Multiple Choice Questions (MCQs)
Question 1
Operational strategy is which type of strategy?

Response: Functional

Correct answer: Business

Score: 0 out of 1 No

Question 2
The present Current trends in operations management does not include which of the following?

Response: Mass customisation

Correct answer: Mass customisation

Score: 1 out of 1 Yes

Question 3
Which of the following is not an objective of operations management?

Response: Employee punishment

Correct answer: Employee punishment

Score: 1 out of 1 Yes

Question 4
Which of the following is a method used for maintaining the desired level of quality in a product
or service?

Response: Knowledge management

Correct answer: Quality control economic

Score: 0 out of 1 No

Question 5
Organisations gain competitive advantage by which of the following?

Response: Increased efficiency

Correct answer: Increased efficiency

Score: 1 out of 1 Yes

Question 6
The operations strategy does which of the following?

Response: None of these

Correct answer: Determines a clear understanding of a firm’s long-term goals

Score: 0 out of 1 No

Question 7
Operations strategies and decisions fulfil the needs of the business and provide the firm with
which of the following?

Response: Competitive advantage

Correct answer: Competitive advantage

Score: 1 out of 1 Yes

Question 8
The operations strategy is made directly from which type of strategy?

Response: Marketing

Correct answer: Business

Score: 0 out of 1 No

Question 9
The view point of operation strategy depends on _______ based view and market-driven view.
Which is the correct option?

Response: Finance

Correct answer: Resources

Score: 0 out of 1 No

Question 10
Which of the following is not the main component of strategic management process?

Response: Formulating strategy

Correct answer: Assigning administrative tasks

Score: 0 out of 1 No

Question 11
The development of a product in terms of specification needed for transforming the idea into a
product is called which of the following?

Response: Product design

Correct answer: Product design

Score: 1 out of 1 Yes

Question 12
Which of the following provides the best opportunity for increases in productivity?
Response: Effective management

Correct answer: Effective management

Score: 1 out of 1 Yes

Question 13
Effective operations management helps with keeping the business where in comparison to its
competition?

Response: In front

Correct answer: Ahead

Score: 0 out of 1 No

Question 14
Which of the following is the primary focus of strategic operations management?

Response: Total organisation

Correct answer: Total organisation

Score: 1 out of 1 Yes

Question 15
The operating managers are required to make which type of decisions?

Response: Strategic and planned

Correct answer: Strategic and planned

Score: 1 out of 1 Yes

Question 16
A strategy is a set of plans designed for gaining which type of competitive advantage?

Response: Short-term

Correct answer: Long-term

Score: 0 out of 1 No

Question 17
The strategies that are focussed on design activities are called which of the following?

Response: Structural decisions

Correct answer: Design strategies

Score: 0 out of 1 No

Question 18
Which of the following determines the location of the plants for maximum operating economy
and effectiveness?

Response: Plant layout

Correct answer: Facility location

Score: 0 out of 1

Productivity and Production Systems

04 Unit : Practice Multiple Choice Questions (MCQs)
Question 1
Name something that involves the production of an entire product that is custom-made to the
desired specifications of a customer:

Response: Make to Order

Correct answer: Engineer to Order

Question 2
The process of routing is used in which of the following industry?

Response: Make to Stock

Correct answer: Assemble to Order

Question 3
Which of the following process is used for manufacturing unique item from beginning to end?

Response: Batch process

Correct answer: Continuous process

Score: 0 out of 1 No

Question 4
Which is a business production strategy that is used for manufacturing products customised
according to their specifications?

Response: Engineer to Order

Correct answer: Make to Order

Score: 0 out of 1 No

Question 5
The Product process design selection is an example of which of the following decisions?

Response: System operation

Correct answer: System design

Score: 0 out of 1 No

Question 6
Productivity refers to which of the following?

Response: Output/Input

Correct answer: Output/Input

Score: 1 out of 1 Yes

Question 7
The operations manager is responsible for which of the following?
Response: Planning, organising, staffing, procuring and reviewing

Correct answer: Planning, organising, staffing, directing and controlling

Score: 0 out of 1 No

Question 8
The inputs required for transformation of the products do not include which of the following?

Response: Information

Correct answer: Transportation

Score: 0 out of 1 No

Question 9
There are certain factors for production systems with customised outputs, which of the following
are they?

Response: High volume of output

Correct answer: Skilled workers

Score: 0 out of 1 No

Question 10
What is the name of the process that is involved in comparing outputs to previously established
standards to determine if corrective action is needed?

Response: Directing

Correct answer: Controlling

Score: 0 out of 1 No

Question 11
Which of the following is not part of system design?

Response: Location of facilities

Correct answer: Inventory management

Score: 0 out of 1 No

Question 12
Job shop and batch processing can be differentiated on the basis of which of the following
factor?

Response: Decision making

Correct answer: Job requirements

Score: 0 out of 1 No

Question 13
What is something effective that involves anticipating the possibilities of bottlenecks in advance
and identifying steps for ensuring a smooth flow of production?

Response: Production audit

Correct answer: Production planning

Score: 0 out of 1 No

Question 14
Product design and process selection are part of what sort of decisions?

Response: Forecasting

Correct answer: System design

Score: 0 out of 1 No

Question 15
Productivity involves the which factor of production system?

Response: Measurement

Correct answer: Efficiency

Score: 0 out of 1 No

Question 16
The paper mill uses one of the following process, what is its name?

Response: Flow shop

Correct answer: Continuous flow

Score: 0 out of 1

Product Design and Development

05 Unit : Practice Multiple Choice Questions (MCQs)
Question 1
Efforts are made by organisations for improving the design of the products for logistics that
helps them with reducing their costs is referred to as which of these?

Response: Product lifecycle

Correct answer: Design for logistics

Score: 0 out of 1 No

Question 2
Product testing is important for the company since it does which of the following?

Response: Determines what needs to be fixed

Correct answer: Determines what needs to be fixed

Score: 1 out of 1 Yes

Question 3
What is the method of testing the new-product with the target consumers?

Response: Idea generation

Correct answer: Product testing

Score: 0 out of 1 No

Question 4
What is the first step in the design process?

Response: To make a prototype

Correct answer: Identifying the problem or need

Score: 0 out of 1 No

Question 5
The customers expect which quality in the product?

Response: It has high reliability

Correct answer: Works occasionally

Score: 0 out of 1 No

Question 6
The process involving the stages of product development, introduction, growth, maturity and
decline are part of which of the following?

Response: Maturity

Correct answer: Maturity

Score: 1 out of 1 Yes

Question 7
The methodology of QFD provides what kind of efficient allocation of resources

Response: Few

Correct answer: More

Score: 0 out of 1 No
Question 8
What is the first thing that designers must consider when they create a design?

Response: Customers

Correct answer: Customers

Score: 1 out of 1 Yes

Question 9
Which of the following involves the collaboration and coordination of human resources,
effective communication and material components ?

Response: Product development

Correct answer: Service design process

Score: 0 out of 1 No

Question 10
During which of the following, the focus is consistently on customer needs which are taken into
account during the design process?

Response: Design for logistics

Correct answer: Quality Function Deployment

Score: 0 out of 1 No

Question 11
What is the main objective of product design process?

Response: To make things

Correct answer: Finding solutions to the problems

Score: 0 out of 1 No

Question 12
What is the first thing that designers must consider when they create a design?

Response: Price

Correct answer: Customers

Score: 0 out of 1 No

Question 13
The process of product development involves which among the following?

Response: Design, marketing and manufacturing

Correct answer: Design, marketing and manufacturing

Score: 1 out of 1 Yes

Question 14
Product development starts with which of the following?

Response: Idea generation

Correct answer: Idea generation

Score: 1 out of 1 Yes

Question 15
Which method is used for improving the value of the product or services by understanding the
various components and their associated costs?

Response: Product Definition

Correct answer: Value analysis

Question 16
Which of these is an important factor responsible for the success of the business?

Response: Marketing

Correct answer: Product development

Question 17
Which of the following is the initial stage of production planning?

Response: Scheduling

Correct answer: Product development and design

Question 18
The performance of the product development process can be judged by which of the following?

Response: Needs of customers

Correct answer: Product cost and quality

Question 19
Choose the term that helps in generating a large number of ideas.

Response: Concept Development

Correct answer: Brainstorming

Facility Location
06 Unit : Practice Multiple Choice Questions (MCQs)
Question 1
Which of the following is the initial step in selecting the correct location?

Response: Select location and make decision

Correct answer: For evaluating location alternatives identify the Relevant Decision Criteria

Score: 0 out of 1 No

Question 2
What leads to the major error of wrong location decision?
Response: Low profits

Correct answer: Low profits

Score: 1 out of 1 Yes

Question 3
What refers to the facility location decision for a business entity?

Response: Where the departments of a business are located

Correct answer: Where a business is going to operate from

Score: 0 out of 1 No

Question 4
What is the method/technique that employs cost-volume analysis to make a cost-benefit analysis
of the various location options?

Response: Location break-even analysis

Correct answer: Location break-even analysis

Score: 1 out of 1 Yes

Question 5
Which method of storing items after manufacture until they are delivered to their final
destination saves time?

Response: Integrated logistics

Correct answer: Integrated logistics

Score: 1 out of 1 Yes

Question 6
What are the most frequent methods for evaluating location alternatives?

Response: Centre of gravity

Correct answer: Transportation technique

Score: 0 out of 1 No

Question 7
What is the importance of warehousing in the Supply chain and logistics?

Response: Value Adding Operation

Correct answer: Value added method

Score: 0 out of 1 No

Question 8
Name the method that the centre of gravity determines

Response: The location of a facility in the middle-point of all suppliers.

Correct answer: The location of a facility that will minimise the shipping cost and travel time

Score: 0 out of 1 No

Question 9
What explains the need for facility location selection?

Response: Start of a new business

Correct answer: All of these

Score: 0 out of 1 No

Question 10
Most of the organisations prefer which type of location for all their storage needs that helps in
reducing the production gap?

Response: Simple

Correct answer: Inbound

Score: 0 out of 1 No
Question 11
Which of the following technique is used for facility location that emphasises transportation cost
in determining the location?

Response: Centroid method

Correct answer: Centroid method

Score: 1 out of 1 Yes

Question 12
Which technique applies a weighting system ranging from ‘0’ to ‘1’ to criteria that influence the
location decision?

Response: Direct access method

Correct answer: Factor rating method

Score: 0 out of 1 No

Question 13
What is the most important factor in locating a factory that Weber believed?

Response: Agglomeration

Correct answer: Transportation cost

Score: 0 out of 1 No

Question 14
What is the combination of activities required for the flow and transition of goods from the stage
of raw materials to the final stage of delivery?

Response: Distribution network

Correct answer: Logistic facility

Score: 0 out of 1 No

Question 15
What is the third step in deciding on a location?

Response: make a selection and evaluate the alternative

Correct answer: Create a comprehensive set of selection criteria.

Score: 0 out of 1

Facility Layout
07 Unit : Practice Multiple Choice Questions (MCQs)
Question 1
In which layout, tasks are arranged according to their process and sequence requirement, and
material and machines are arranged and scheduled accordingly?

Response: Cellular

Correct answer: Fixed-position layout

Score: 0 out of 1 No

Question 2
Which form of layout is needed for the production of low volume of non-standard products?

Response: Process layout

Correct answer: Process layout

Score: 1 out of 1 Yes

Question 3
Which type of layout is preferred for manufacturing a standard product in large quantity?

Response: Product layout

Correct answer: Product layout

Score: 1 out of 1 Yes

Question 4
What is not a quality of good plant layout?

Response: Reduce labour efficiency

Correct answer: Reduce labour efficiency

Score: 1 out of 1 Yes

Question 5
What is the main objective of a good layout?

Response: Minimise labour

Correct answer: Reduce wastage

Score: 0 out of 1 No

Question 6
What is another term for process layout?

Response: Batch processing layout

Correct answer: Batch processing layout

Score: 1 out of 1 Yes

Question 7
In which layout the materials are fed into the first machine and finished products come out of the
last machine?

Response: Product layout

Correct answer: Product layout

Score: 1 out of 1 Yes

Question 8
Fixed position layout is also referred to as which of the following layout?
Response: Project type

Correct answer: Project type

Score: 1 out of 1 Yes

Question 9
Which layout is also referred to as functional layout?

Response: Cellular

Correct answer: Process

Score: 0 out of 1 No

Question 10
What refers to the arrangement of machinery, equipment and other industrial facilities?

Response: Facility layout

Correct answer: Facility layout

Score: 1 out of 1 Yes

Question 11
The process layout is most suitable for which of the following?

Response: Mass production

Correct answer: Mass production

Score: 1 out of 1 Yes

Question 12
In which principle, every part of available space should be used effectively?

Response: Sequence

Correct answer: Usage

Score: 0 out of 1 No

Question 13
Mass production can be carried out in which layout?

Response: Cellular

Correct answer: Product

Question 14
What is not required in product layout?

Response: Specialised supervision requirement

Correct answer: Specialised supervision requirement

Question 15
Which of the following layout is required for the intermittent type of production, for
manufacturing several different products using the same production line?

Response: Product layout

Correct answer: Process layout

Question 16
What is not the objective of plant layout?

Response: Facilitate the manufacturing process

Correct answer: Increase material handling cost

Question 17
Which layout is also referred to as job-shop layout where similar equipment or functions are
grouped?

Response: Parallel

Correct answer: Process

Question 18
Which form of layout is needed for the manufacturing of an aircraft?

Response: Process layout

Correct answer: Fixed-position layout

Question 19
In which layout, machines are grouped into cells and the cells function like a product layout in
the larger shop or process layout?

Response: Fixed

Correct answer: Cellular

Question 20
Which type of layout is a combination of functional layout and line layout?

Response: Product

Correct answer: Hybrid

Capacity Management
08 Unit : Practice Multiple Choice Questions (MCQs)
Question 1
Which type of capacity is long-term in nature and reflects the available capacity that may be used
to influence senior management’s strategy?

Response: Capacity potential

Correct answer: Capacity potential

Question 2
What is the main purpose of capacity planning?
Response: Increasing time

Correct answer: Maximising value supply to client

Score: 0 out of 1 No

Question 3
What is the full form of MPS?

Response: Master planning schedule

Correct answer: Master production schedule

Score: 0 out of 1 No

Question 4
What can be the significance of capacity management?

Response: Increases time

Correct answer: Allows to control demand

Score: 0 out of 1 No

Question 5
Capacity Management helps in overcoming which of the following challenges?

Response: Managing supply chain operation

Correct answer: Managing supply chain operation

Score: 1 out of 1 Yes

Question 6
Which of the following is not the reason for diseconomies of scale?

Response: Ineffective logistics or an excessive inventory

Correct answer: Changes can be perplexing if solid processes are put in place
Score: 0 out of 1 No

Question 7
Which of the following refers to an entity’s ability to produce output over a set period of time?

Response: Capacity in supply chain management

Correct answer: Capacity in supply chain management

Score: 1 out of 1 Yes

Question 8
Which of the following defines the act of creating or developing items to be sold?

Response: Production

Correct answer: Flexibility

Score: 0 out of 1 No

Question 9
Which of the following is not the objective of capacity management?

Response: Locating bottlenecks in manufacturing process

Correct answer: Increasing time

Score: 0 out of 1 No

Question 10
Which of the following internal economies of scale mentions that when a firm grows in size,
then it requires large quantities of production input such as raw material?

Response: Managerial economies

Correct answer: Bulk-buying economies

Score: 0 out of 1 No

Question 11
Which of the following capacity is the maximum amount of work that can be done in a short
period of time under perfect conditions?

Response: Practical capacity

Correct answer: Theoretical capacity

Score: 0 out of 1 No

Question 12
In COPF, what does the “P” stand for?

Response: Price

Correct answer: Planning

Score: 0 out of 1 No

Question 13
Which of the following factor is responsible for external diseconomies of scale?

Response: Increase in demand for unskilled labour

Correct answer: Increase in the number of firms

Score: 0 out of 1 No

Question 14
What refers to the portion of the total available capacity that may be used?

Response: Capacity to perform

Correct answer: Capacity to perform

Score: 1 out of 1 Yes

Question 15
Which of the following factor does not affect the capacity requirement planning?

Response: Availability of unskilled workforce

Correct answer: Availability of unskilled workforce

Score: 1 out of 1 Yes

Question 16
Which of the following economies of scale arises due to the expansion of the plant size of the
firm?

Response: Internal economies of scale

Correct answer: Internal economies of scale

Score: 1 out of 1 Yes

Question 17
Which of the following is a feature of focused factory?

Response: Sales

Correct answer: Market demand

Score: 0 out of 1 No

Question 18
Which of the following refers to the ability to achieve, store and produce?

Response: Managing

Correct answer: Capacity

Score: 0 out of 1 No

Question 19
Which of the following refers to the amount of capacity available at the time of the plant’s
installation?

Response: Installed capacity

Correct answer: Installed capacity

Score: 1 out of 1 Yes

Question 20
Economies of scale is a long-term cost advantage that the organisation achieves by which of the
following means?

Response: Decreasing output

Correct answer: Expanding its production

Forecasting and Aggregate Planning

09 Unit : Practice Multiple Choice Questions (MCQs)
Question 1
When a corporation is trying to maximise revenues while being constrained by a set of
limitations, a highly effective method to utilise is?

Response: linear programming

Correct answer: linear programming

Score: 1 out of 1 Yes

Question 2
How can firm maintain balance between capacity and demand of employees in the firm?

Response: subcontracting

Correct answer: hire and laying off

Score: 0 out of 1 No

Question 3
Aggregate planning is used to solve which of the following problems involving multiple
variables?

Response: stock keeping unit (SKU) level decisions rather than aggregate decisions
Correct answer: aggregate decisions rather than stock keeping unit (SKU) level decisions

Score: 0 out of 1 No

Question 4
A bad overall strategy can lead to which of the following problem?

Response: appropriate inventory levels

Correct answer: lost sales and lost profits

Score: 0 out of 1 No

Question 5
Which of the following process of delegating, or outsourcing, a portion of a contract’s duties and
tasks to a third-party subcontractor?

Response: time flexible strategy

Correct answer: subcontracting

Score: 0 out of 1 No

Question 6
Which does define the process of making or growing goods to be sold?

Response: inventory

Correct answer: Production

Score: 0 out of 1 No

Question 7
What does stand for ‘R’ in MRP?

Response: Revaluate

Correct answer: Requirement

Score: 0 out of 1 No
Question 8
Aggregate planning is a marketing activity that creates an aggregate plan for the production
process for how many months in advance?

Response: 6-8 month

Correct answer: 6-18 month

Score: 0 out of 1 No

Question 9
Which of the following few things must not be figure out to establish customer base?

Response: Are you aiming for a narrow market

Correct answer: Are you aiming for a narrow market

Score: 1 out of 1 Yes

Question 10
Aggregate planning should not take into account data from which of the following a variety of
sources?

Response: upstream partners to determine constraints

Correct answer: all of these

Score: 0 out of 1 No

Question 11
To be effective, aggregate planning needs inputs from which of the following variety of sources?

Response: throughout the supply chain

Correct answer: all customers

Score: 0 out of 1 No

Question 12
Capacity is what is used to meet demand that is more than expected from which of the
following?

Response: safety backlog

Correct answer: safety capacity

Score: 0 out of 1 No

Question 13
Which of the following approach focuses more on the product and services and the activities of
the business while less concerned about entire market?

Response: Bottom-down approach

Correct answer: Bottom-down approach

Score: 1 out of 1 Yes

Question 14
To achieve their full potential, advanced aggregate planning systems rely heavily on which of the
following?

Response: the supply chain

Correct answer: data accuracy

Score: 0 out of 1 No

Question 15
Constraint information is required by an aggregate planner. One of the common limitations for
an aggregate planner is which of the following?

Response: Inventory holding cost

Correct answer: Limits on overtime

Score: 0 out of 1 No

Question 16
The goal of aggregate planning is to figure out how to get the most out of your resources.

Response: the demand level, inventory level, and capacity for each period

Correct answer: the production level, inventory level, and capacity for each period

Score: 0 out of 1 No

Question 17
Which of the following strategy concerned with making goods in similar quantities over an equal
time period?

Response: level strategy

Correct answer: level strategy

Question 18
Which of the following option is not available when demand increased to match capacity?

Response: You can place a backorder

Correct answer: By establishing old demand

Question 19
Which of the following cost is relevant to aggregate planning?

Response: production cost

Correct answer: material cost

Question 20
As capacity utilisation rises,it increases the cost of doing business and also does which of the
following ?

Response: it becomes less important to perform aggregate planning

Correct answer: it becomes more important to perform aggregate planning

Score: 0 out of 1
Inventory Management
10 Unit : Practice Multiple Choice Questions (MCQs)
Question 1
The B category in the ABC Analysis method stands for which of the following?

Response: Relatively insignificant in terms of value

Correct answer: In terms of value, the average importance

Score: 0 out of 1 No

Question 2
Goods may be acquired in higher amounts than the actual demand to gain which of the following
in purchasing and shipping?

Response: Potential value

Correct answer: Cost efficiency

Score: 0 out of 1 No

Question 3
Which of the following is a sort of inventory technique that includes a large number of
accounting operations?

Response: Finished goods inventory method

Correct answer: Perpetual inventory system

Score: 0 out of 1 No

Question 4
The Enterprise Resource Planning system’s goal is to accomplish which of the following?

Response: Manage purchase order

Correct answer: Balance supply and demand

Score: 0 out of 1 No

Question 5
Which of the following is a form of inventory system used to handle demand goods on their
own?

Response: Material Requirements Planning

Correct answer: Time Phased Order Point

Score: 0 out of 1 No

Question 6
Which of the following is used to calculate the economic order quantity formula?

Response: Vector calculus

Correct answer: Differential calculus

Score: 0 out of 1 No

Question 7
Which of the following models is utilised to determine the inventory order’s timing?

Response: Fixed order inventory mode

Correct answer: Reorder point model

Score: 0 out of 1 No

Question 8
Which of the following is a quantity of a specific item that is ordered from the supplier and
supplied to the manufacturing process as a standard quantity?

Response: Standard deviation

Correct answer: Lot size

Score: 0 out of 1 No
Question 9
The sum of the fixed expenses that occur each time an item is ordered is computed as which of
the following components?

Response: Order cost

Correct answer: Order cost

Score: 1 out of 1 Yes

Question 10
Which of the following needs to be satisfied for good inventory management reduces the
investment in inventory?

Response: Functional requirement

Correct answer: Functional requirement

Score: 1 out of 1

MRP and ERP

11 Unit : Practice Multiple Choice Questions (MCQs)
Question 1
Which among the following refers to a list of the quantity of components, ingredients and
materials needed to develop a product?

Response: Master schedule

Correct answer: Bill-of-materials

Question 2
What is the full form of ERP?

Response: Expanse resource project

Correct answer: Enterprise resource planning

Question 3
What is the full form of MRP ?

Response: Manufacturing Resource Planning

Correct answer: Materials Requirements Planning

Score: 0 out of 1 No

Question 4
Which among the following stands for a time-phased stock-replenishment strategy for all stages
of a supply chain?

Response: ERP

Correct answer: DRP

Question 5
Closed Loop MRP refers to what?

Response: The MRP logic involves resource planning and capacity.

Correct answer: The MRP logic involves resource planning and capacity.

Question 6
What is the process of connecting a part requirement to the parent component that created the
requirement?

Response: Kanban

Correct answer: Pegging

Question 7
Which of the following truly describes MRP – II?

Response: MRP with a new set of microcomputer-based computer applications

Correct answer: MRP with additional resources variable

Question 8
Which of the following is a material that needs planning output?

Response: Bills of materials

Correct answer: Work orders

Score: 0 out of 1 No

Question 9
Which of the following information systems has the least integration?

Response: Manufacturing resource planning

Correct answer: Materials requirements planning

Score: 0 out of 1 No

Question 10
A part of the master schedule might be labelled as “not to be rescheduled” under:

Response: Time fence

Correct answer: Time fence

Lean Concepts
12 Unit : Practice Multiple Choice Questions (MCQs)
Question 1
Which plant layout takes use of the benefits of both process and product layout?

Response: Fixed position layout

Correct answer: Combined layout

Score: 0 out of 1 No
Question 2
In which sort of plant layout Machines are divided into cells?

Response: Process layout

Correct answer: Cellular layout

Score: 0 out of 1 No

Question 3
Which of the following is an example of the phrase “autonomy”?

Response: Andon

Correct answer: Jidoka

Score: 0 out of 1 No

Question 4
Automation with a human touch’ means?

Response: Automation

Correct answer: Autonomation

Score: 0 out of 1 No

Question 5
In manufacturing, ____________ flow is also known as single-piece flow.

Response: Four-piece

Correct answer: One-piece

Score: 0 out of 1 No

Question 6
Which among the following is the initial step in applying for Jidoka?
Response: Fix the immediate problem

Correct answer: Discover abnormality

Score: 0 out of 1 No

Question 7
Which of the following is a sort of plant layout in which machines and equipment are grouped by
function?

Response: Process layout

Correct answer: Process layout

Score: 1 out of 1 Yes

Question 8
The goal of demand management is not to do which of the following?

Response: Creation of effective balance between demand and supply

Correct answer: Increase investment in inventory

Score: 0 out of 1 No

Question 9
Which of the following is not beneficial for using one-piece flow in manufacturing?

Response: Inflexible in meeting customer demands

Correct answer: Inflexible in meeting customer demands

Score: 1 out of 1 Yes

Question 10
Which of the following advantage of cellular manufacturing is not correct?

Response: Reduces changeover time

Correct answer: Decreases overall productivity

Quality Management
13 Unit : Practice Multiple Choice Questions (MCQs)
Question 1
Which among the following doesn’t come under the TQM system’s process tool?

Response: Histograms

Correct answer: Plier

Score: 0 out of 1 No

Question 2
Short-term “six sigma quality” processes are expected to create long-term defect levels below the
________ faults per million opportunities (DPMO)?

Response: 3.4

Correct answer: 3.4

Score: 1 out of 1 Yes

Question 3
Which includes services such as inspection, scrap and repair?

Response: External costs

Correct answer: Internal costs

Score: 0 out of 1 No

Question 4
Which among the following are the areas that the organisation’s procedures will address the
areas covered by the organisation’s processes?

Response: [none]

Correct answer: Process

Score: 0 out of 1 No

Question 5
________ mission is to provide clients with exactly what they want, when they want it.

Response: JAT

Correct answer: JIT

Score: 0 out of 1 No

Question 6
According to whom “The consumer defines quality,”?

Response: A user-based definition of quality

Correct answer: A user-based definition of quality

Score: 1 out of 1 Yes

Question 7
What is essential for gaining client trust?

Response: Quality assurance

Correct answer: Quality assurance

Score: 1 out of 1 Yes

Question 8
Which in six sigma, ICAAAA is utilised?

Response: None of the Above

Correct answer: Both black belt and green belt

Score: 0 out of 1 No

Question 9
Which of the following expenses are not anticipated to reduce as a result of improved quality.

Response: Maintenance costs

Correct answer: Maintenance costs

Question 10
What is the main concern of customers?

Response: The salesperson’s competence, civility and security

Correct answer: The salesperson’s communication, civility and believability

Analytics in Operations Management

14 Unit : Practice Multiple Choice Questions (MCQs)
Question 1
In the case of goods, which of the following statements is false? In the case of goods, which of
the following statements is false?

Response: Can be stored

Correct answer: Intangibility

Question 2
All of the distinctions between manufacturing and service operations are listed here. Which
among the following is not a distinction?

Response: Accumulation or decrease in inventory of finished products is more

Correct answer: Quality is more easily measured in service operations.

Question 3
Which refers to the transformation of an input state into an output state?

Response: Alteration

Correct answer: Alteration

Question 4
Which among the following refers to the preservation of commodities in a secure environment?

Response: Alteration

Correct answer: Storage

Score: 0 out of 1 No

Question 5
Which of the following does not fall within the category of scientific management principles?

Response: Supervise each worker in detail

Correct answer: Coercion

Score: 0 out of 1 No

Question 6
What refers to the verification and validation of an entity’s criteria?

Response: Goodwill

Correct answer: Inspection

Score: 0 out of 1 No

Question 7
Which of the following is not an operational management goal?

Response: Timeliness

Correct answer: Employee punishment

Score: 0 out of 1 No

Question 8
Which among the following is the total number of observations divided by the total number of
observations?
Response: Mode

Correct answer: Mean

Score: 0 out of 1 No

Question 9
Which measures the amount of output per unit of input?

Response: Productivity

Correct answer: Productivity

Score: 1 out of 1 Yes

Question 10
Which is the coordination of all actions that are directly associated with the production of
products and services?

Response: Statistics

Correct answer: Production management

Introduction to Supply Chain Management

15 Unit : Practice Multiple Choice Questions (MCQs)
Question 1
Organisations or businesses use to manage their supply networks through which one of the
following?

Response: The internet

Correct answer: Information

Score: 0 out of 1 No

Question 2
The phrase supply chain management was coined by whom the first time?
Response: Philip Kotler

Correct answer: Keith Oliver

Score: 0 out of 1 No

Question 3
The goal of supply chain management is which one among the following?

Response: Enhance the quality of a product and services

Correct answer: Manages and integrates supply and demand management

Score: 0 out of 1 No

Question 4
Positive, long-term partnerships among supply chain actors are defined as:

Response: Tailored logistics

Correct answer: Partnerships

Score: 0 out of 1 No

Question 5
Which is the first step in the supply chain process?

Response: Sourcing stage

Correct answer: Planning stage

Score: 0 out of 1 No

Question 6
Supply chain management has its roots in the field of which of the following?

Response: Marketing management

Correct answer: Logistics management

Score: 0 out of 1 No

Question 7
The management of which of the following is known as supply chain management?

Response: Satisfaction of customer

Correct answer: Flow of goods and services

Score: 0 out of 1 No

Question 8
Which is another major goal of supply chain management?

Response: Delight customers and suppliers

Correct answer: Make inventory readily available

Score: 0 out of 1 No

Question 9
What are the major decision areas in supply chain management?

Response: Location, production, distribution, marketing

Correct answer: Location, production, distribution, inventory

Score: 0 out of 1 No

Question 10
Decisions are made at which level with long-term goals in mind?

Response: Tactical

Correct answer: Strategic

Score: 0 out of 1
MODEL QUESTION PAPER
Course - Operations Management

1. There are various functions of Operations Management. Which one of the following is NOT a
direct function of Operations Management?

a) Production Planning

b) Inventory Control

c) Improved Market Share

d) Quality Control

2. Operations function closely interacts with other functions in the organization. Operations are
responsible for Inventory control but they get information from another function. Name this
function.

a) Quality

b) Marketing

c) Design

d) Finance

3. There are four core functional areas in an organization. Which one of the following statements is
NOT True about these functions?

a) Finance starts and ends with customers

b) Operations deliver product/service

c) HR deals with people

d) Marketing arranges customer feedback

4. One of the important technique in Operations Management talks about effecting drastic
changes in almost all business processes. What is this technique called?

a) TPM

b) TQM

c) BPR

d) BEP

5. There are several contributions of Operations Management. Which of the following is true
about the above?

a) Improvement in effectiveness of Operations leads to increase in costs

b) Improvement in efficiency of Operations leads to increase in costs

c) Increased capacity utilization leads to increase in investment

d) By ensuring quality, reliability and flexibility, it can help in increasing the revenue for the
organization

6. There has been a distinct shift in the focus of Operations Management in the last six decades.
Which one of the following is NOT one of the shifts taken place?

a) Cost Minimization to Value Maximization

b) Mass production to Mass Customization

c) Focus on goods to Focus on information

d) Local Markets to Global Markets

7. Quality, Productivity and Cost are the three critical success factors for any organization. Which
of the following statements is NOT True about Quality and Productivity?

a) Quality drives the productivity machine

b) For better quality, one has to sacrifice on productivity

c) When operations managers work to eliminate defects, the quality and productivity both
improve

d) Fewer warranty returns means quality has improved

8. One of the modern practices of Operations Management is the increasing use of computers and
data processing equipment. Which of the following is difficult for computers to do?

a) Product Design

b) Process Control

c) Data Processing with only alpha codes

d) Inventory control

9. Strategic Operations Management is one of the important functions in any organization. Which
of the following best describes Strategic Operations Management?

a) Strategy to gain competitive advantage

b) The day to day control of Quality and Productivity in Organizations

c) Maintenance of good relations with suppliers

d) Maintenance of good relations with other functions in the organization

10. The productivity can be measured for the various inputs separately. Which of the following
inputs poses difficulty in calculating productivity ?

a) Labor

b) Material

c) Employee Creativity

d) Electrical Energy

11. It is possible to calculate Total Productivity, Partial Productivity and Multifactor productivity.
Total Productivity is calculated by which of the following ways?

a) Add all inputs in their respective units and compare with output in number of units.

b) Add all inputs in their respective units and compare with output in money terms

c) Convert both output and input in money terms

d) Not at all possible to calculate total productivity

12. There are different production environments. One of these is also called Configuration
Management and an example is that of computers. Identify the same.
a) ETO

b) ATO

c) MTS

d) MTO

13. One of the benefits of using the tool called QFD can result in meeting both expected Quality and
excited Quality. How do these two types of quality contribute to value?

a) Expected - enhances, Excited-maintains

b) Expected - maximizes, Excited-minimizes

c) Expected - maintains, Excited-enhances,

d) Expected -minimizes, Excited-maximizes,

14. QFD consists of four stages. In the third stage, certain documents help to translate the columns
of the technical features deployment matrix into critical process and product parameters.
Identify these two documents from the following:

a) Production plan & Process plan

b) Process plan & Quality control charts

c) Process plan & quality specification

d) Production plan & delivery plan

15. At the time of Product Design, one important aspect is "Design for Logistics " . Which of the
following is NOT True about the same?

a) Variety reduction

b) Increased cost

c) Concurrent and Parallel processing

d) Considers, Packaging, Shipping and Warehousing

16. Workmen are paid incentives for extra production to motivate them. Which of the following
layout, the incentives are paid to individuals?
a) Process Layout

b) Product Layout

c) Fixed Position Layout

d) Combination Layout

17. A facility layout refers to the arrangement of Machinery, Inspection equipment and Employee
amenities for achieving smooth production at least cost. What is True about facility layout?

a) Materials Movement to the extent possible, should be in a forward direction

b) Movement of men has no consideration

c) Plant Layout does not differ from plant to plant

d) Facility Layout decisions are insignificant

18. An organization can order on the supplier the material in different lot sizes. As the lot size
decreases which of the following costs go up?

a) Carrying costs

b) Holding Costs

c) Capacity costs

d) Ordering costs

19. There are different techniques of Inventory Management. Which of those techniques is used to
control obsolescence?

a) FSN Analysis

b) ABC Analysis

c) SDE Analysis

d) VED Analysis

20. One requirement for MRP implementation is that BOM files be maintained accurately. Which
function responsibility is to update BOM in the beginning?

a) Design
b) Quality

c) Marketing

d) Planning

21. Organization started scheduling the requirement of components from suppliers as well as in-
house using computers. What is this technique called?

a) PPC

b) MRP

c) MRP II

d) HRP

22. A single solution addresses the information needs of the whole organization and it integrates
business processes on a real time basis. What is this called?

a) MRP

b) MPS

c) MRP II

d) ERP

23. Waste Management has to be given importance by all enterprises. Identify from the following
three R of Waste Management

a) Repair, Rework, Relocate

b) Relocate, Renovate, Resell

c) Reduce, Reuse, Recycle

d) Recycle, Relocate, Retreat

24. In order to reduce storage space, OEMs ask the suppliers to supply the materials directly on the
assembly line. In such cases, where should the suppliers be located?

a) In the vicinity of OEMs

b) Far away from the OEMs

c) Anywhere in the country

d) No relation between OEM and supplier location

25. Toyota was the first to identify seven hidden wastes in production systems. One of the seven is
The Waste of Overproduction. How can this be minimized?

a) Adopt SMED

b) Eliminate buffers in WIP

c) Deploy CFT working

d) Better Ergonomics

26. There is one simple tool used to find the root cause of a problem, which involves asking a
question minimum five times. What is this tool called?

a) What What Analysis

b) Why Why Analysis

c) Who Who Analysis

d) Where Where Analysis

27. Lean concepts are now being implemented by almost all organizations. Which of the following
statement is NOT True about Lean?

a) Application of Lean Concepts has become a must to stay in competitive business

b) It is not applicable to the Banking sector

c) Continued applications helps in attaining sustainable competitive advantage

d) Initially few key employees are trained in these concepts

28. Value for Money is also one of the definitions of Quality. Value is a ratio of two factors. What
are these two factors?

a) Benefit , Cost

b) Perception, Expectation

c) Benefit, Effort
d) Satisfaction, Money

29. Quality control includes activities which ensure that Quality creation is performed in such a
manner that the resulting product will perform its intended function. What is NOT True about
Quality Control?

a) Quality control happens at the end of the process

b) Quality control is a preventive activity

c) Quality control aims at FTR

d) Quality control involves statistical analysis

30. One of the Quality tool is a pictorial presentation in which all possible causes and effects are
displayed. Identify this tool.

a) Histogram

b) Ishikawa Diagram

c) Pareto Chart

d) Scatter Diagram