Professional Documents
Culture Documents
Unit 15
Unit 15
15.0 OBJECTIVES
After studying this unit, you should be able to:
know the Concept of Planning;
understand the assessment of Tourism Demand and Supply;
know the various objectives of Tourism Development;
comprehend the various Levels and Types of Tourism Planning; and
understand various approaches to Tourism Planning and Evolution of
Tourism Planning in India.
15.1 INTRODUCTION
Tourism is travel for pleasure or business; also the theory and practice of touring,
the business of attracting, accommodating, and entertaining tourists, and the
business of operating tours. It also refers to as the travel for recreational, leisure,
family or business purposes, usually for a limited duration. Tourism as an industry
is competitive and dynamic that is constantly molding and adapting itself to
meet the needs of the customers as the customers’ needs and desires change. As
an industry tourism is rather complicated and overlaps with various different
sectors. Planning is necessary so that many negative impacts could be controlled,
as many undesired and unexpected impacts could arise without proper planning.
For this reason, tourism is being developed and managed in a proper and
sustainable way following sound planning. Also, it is necessary that industry
integrate wide planning process for promotion of goals for economic,
environmental and social enhancement that could be accomplished through
appropriate tourism development.
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Concept and Impacts of
Tourism 15.2 PLANNING
Planning refers to thinking beforehand. Planning is a dynamic process of
determining goals, systematically selecting alternative courses of actions to
achieve those goals, implementing the chosen alternatives, and evaluating the
choice to determine if it is successful. Planning is the first and foremost process
of management. It involves thinking of a plan, in order to achieve a particular set
of goal.
While there may be some legal rules for tourism planning in some places, but
ultimately the main aim of planning everywhere is to balance, protect and guide
the development of a tourism destination or scenic site in long term and for
achieving healthy development and reducing the negative impacts.
ii) Setting of objectives or goals for the strategy: Goals and objectives need
to be formulated according to SMART principle, where the acronym stands
for specific, measurable, achievable, realistic and time-bound.
iii) Survey of existing data: The survey of existing data or secondary research
can be done through analysing relevant information available on wide range
of tourism reviews websites, newspapers, magazines, books and other online
and offline published materials. The types of data that need to be collected
from these sources include, but not limited to patterns of tourist behaviours,
availability and quality of accommodation, impacts of environmental
factors, social and cultural characteristics of tourism destinations etc.
Importantly, the survey of existing data should cover all three directions:
the state of issues at present, projected changes in the state of issues, and
outline of principles for monitoring for the future.
vi) Initial policy and plan formulation: As the next stage in planning process,
analysis of the entire primary and secondary information enables decision
makers to develop initial policies and formulate initial plans.
ix) Monitoring and plan reformulation: The last stage of the planning process
involves monitoring the nature of implementation of plans and engaging
in strategy re-formulation if changes in internal and especially external
environment require doing so.
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Concept and Impacts of
Tourism 15.3 ASSESSMENT OF TOURISM DEMAND AND
SUPPLY
In the early steps of planning information is collected on the current and potential
availability of desirable growth. Here the main problem in analysis is the lack of
information. Hence recording down the information and developmental statistics
is the most important part here. Then the next step is to determine the present
status and how it relates with the tourism potential.
It is highly essential that before forming any potential tourism plans, the
information about the country’s or the areas attractions are studied well. A
thorough knowledge of the attractions will help in determining the type of plan
the country need for development. So a careful study must be done on the physical,
historical and cultural attractions that a country possesses.
Some of the principles on which assessment must be based are:
All the attractions should be developed progressively all over the country in a
way that the tourism could be spread as widely as possible. By following this
method, the benefits which would be gained through the industry will be spread
widely and most parts of the country will benefit from it.
Special areas and attractions which have been selected for special development
should be marketed among the wildest possible section of the tourist for the
longest season possible. In this way the problem of overdependence upon a
particular season of year could be avoided.
The attractions and areas that could be most easily and successfully developed
should be given the topmost priority. Those which are already in a good
infrastructural state would already require less investment.
It should be kept in mind that those attractions which are similar or competing
should not be developed at the same time and also the volume of visitors should
be noted before developing so that the investment could be justified as it is
impossible to develop all the potential attractions at the same time.
All those countries or places which have a unique destination or out of the ordinary
features should attempt to invest in them as tourists are always finding for new
and unique experiences, thrills and experiences. These could act as great drawing
power.
After this demand is estimated for both national and international tourists both
internal and external data on tourism activities should be assembled.
This market study further provides as the base for conceptual planning. With this
plan a general layout of the future tourism development programme is made and
further steps are determined which would help in achieving the target goal. The
various steps which are involved in conceptual planning are as follows:
Statement of Objectives
Site selection
Requirement of various facilities
Supplementary attractions
Allocation and control of land use
Budget
Legislative requirements
Master plan preparation is the next important step in planning. In the making of,
master plan details are added on the portions of conceptual plan and which are
then approved for future development. What make a master plan different from
conceptual plan are these details.
An example of this would be a conceptual plan which will indicate the need for
expanding airport runways and terminal facilities while the master plan would
further go in detail like land and construction.
i) Territorial Planning
While planning for development in a country there should be some territory to it.
Each pole of tourism development should be located to fit the policy of territorial
planning. The natural and cultural assets of the country should be thought about
and damage should be avoided which can result from unbalanced exploitation of
the economic value.
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Concept and Impacts of The requirement of the infrastructure will also differentiate from one place to
Tourism
another for example the needs of a mountain resort would be different while for
that in a beach would be different.
As the development is not only done by the tourism sector but also by other
agencies, it is necessary to maintain coordination between both. Without
coordination different elements may clash with each other which would result in
wasteful expenditure. Specific areas of infrastructure which are common for both
the tourists and local people include power, water supply, sewage and drainage,
roads, parks, banks, recreation, health care facilities, highways, etc.
The comparison in the World Bank Group Operations is done on the basis of
basic economic rate of return if the investment is well defined. While in the case
of tourism development the attention is paid on the projected financial results by
the World Bank Group. In talking about general the tourism projects are justified
by the economic impact and also their financial viability.
While finances for tourism development are already there in countries which
possess an active tourism industry or those having an upturned potential for the
increased tourism development, finances and resources may not be adequate in
developing nations where countries are anxious or not much open to invest in
tourism due to financial constraints. So here the investment is needed for not
only boosting the tourism but also to increase the per capita income. Development
in the Tourism sector in the near future may be the one of the future options in
front of government in the future to invest in as resources will be inadequate for
all the other competing claims. Hence postponing the investment in this sector
may be justified in view of its anticipated contribution to the development
especially economic development to the country.
In countries like India government may take the first initiative in the development
project, still we need the private investment support as being a developing nation
the government may not have that much funds. Even if the government is anxious
to promote and develop a tourist destination the private sector could always
invest in it and expect large profit gains in the future. For alluring private sectors
to invest in the tourism sector favourable conditions should be made for the
investment and on the second part, private sectors must be assisted to consider
tourism development as an attractive investment. Further offering special financial
incentives such as subsidies, low rate of interests, tax concessions, offer on land
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purchase, credits etc. could encourage private investment in the tourism sector Tourism Planning
and help it develop to its full potential. Output capital ratio calculation is the
basic obligation faced at this stage, which for the most part depend on the external
economies which luckily could be achieved. Also developing nations openly
welcome foreign investment as these nations usually have shortage of capital
resources.
The organisation may be fully under the government, maybe be semi government
agency in the form of corporate supported by government or may be a private
corporation with government support and recognition depending upon the
economic, social and political structure in the country. Whatever the form may
be, the important thing is the organisation exercises its authority and responsibility
for the tourism development.
There are several different departments under these organisations such as for
future planning, marketing, training, research, administrative service, etc. each
of these departments works together to look after legal aspects for example,
preparing the legislature that are required for installing various tourism services,
dealing with matters like classification of hotels, controlling travel agencies etc.
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Concept and Impacts of vi) Monitoring Progress
Tourism
Just planning a plan of three, five or seven year and implementing is not enough.
It is necessary to periodically monitor the progress for getting to know about the
result. Constant revision of the plan and monitoring it frequently is a very
important part of the plan that should be exercised very carefully. A plan is static
and planning must be dynamic, so it is necessary that the plan is revised
continuously and targets are attempted to reach constantly as the resources are
ever changing and sometimes the circumstances turns out in many other different
processes that can hinder the progress or may boost it. So, it is necessary to
constantly keep a check on the progress being made.
For this purpose, a system of monitoring the progress should be devised and
mechanisms should be made for constantly and rapidly adjusting to the changing
conditions and ever changing circumstances.
And all of this takes time. The plan could be from period of 25 years, 20 years, 7
years or 5 years. Some are of the view that the first developmental plan should
be of ten years as it requires perspective from a long-term assessment. The medium
terms are from three to seven years while five being the most favorable one. The
long term includes starting from 10 years and then moving up to the year of 25
year. Time is a fundamental factor and it is necessary that it is wisely estimated
and set for the development plan.
1) Economic Benefits
The development is increased in the country
Vigor is given to the economies
Employment is generated and people are offered with jobs and career
prospects
Direct and indirect employment creation
Increase in foreign currency earnings
Increasing the number of visitors and visitors spending within the local
community
Income increases for commercial operators
Economic development and regeneration
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2) Environmental Objectives Tourism Planning
It is said that “tourism destroys tourism”. One of the main aims of tourism
development is to reduce it. Protecting the environment is very essential in areas
that may be damaged by tourist. The main environmental objectives are as follows:
Preservation of the habitat
Conservation and regeneration of the build and natural environment.
Environmental Education
Improvement in environment
3) Socio-cultural Objectives
It is important to understand that tourism development affects the lives of people
who live in tourist destination. Tourism has the power to bring people of different
countries all together and hence it is important to increase the awareness and
understanding of different cultures. One of the objectives of tourism is to generate
income among the local people and provide enough funds so that the traditional
cultures are kept alive and then improve the lives of the local people or the host
population.
The main socio-cultural objectives of tourism development are as follows:
To promote the understanding of different cultures among people.
To improve the day to day life and the quality of local population.
To provide adequate community facilities as well as tourist facilities.
To develop pride among people for their traditional culture and identity.
4) Political objectives
The pattern of travel could be changed by government directly or indirectly
through their policies and their activities . The travel activity increases drastically
when political changes are made flexible. Also developing and improving the
infrastructure by countries such as United Arab Emirates has led to increase in
visitors in their respective countries. The political objectives that are targeted by
the government are as follows:
To enhance the image of the country and promote the tourist destinations
Creating the regional and national identity among people from other
countries.
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Concept and Impacts of 1) International Level
Tourism
At the international level the
tourism planning is concerned
with the following:
International transportation
services
The movement and flow of
tourists around different
countries also chalking out
tour programming for them
Developing the major
tourism attraction and facilities in nearby countries
Strategy programme for marketing and promotion of multi country
marketing
Some of the organisations working at the international level for tourism planning
and development, marketing and defining co-operative activities are as follows:
UNWTO- United Nations World Tourism Organisation and its regional
commissions such as
ICAO- International Civil Aviation Organisation
IATA- International Air Transport Association
International Producer Organisations
WWF- World Wildlife Fund
The other Organisations which influence not the whole world but some
number of countries are as follows:
PATA- Pacific Asia Travel Association
CTO- Caribbean Tourism Organisation
TCSP- Tourism Council of the South Pacific
SCDT- Sub Committee on tourism
ASEAN- Association of South East Asian Nations
TCU- Tourism Coordination Unit
SADCC- South African Development Coordination Conference
OECD- Organisation for Economic Cooperation and development
But in all UNWTO or United Nations World Tourism Organisation has the
responsibility of global tourism which is an inter-governmental Organisation.
United Nations has designated UNWTO as the executing agency for the tourism
related projects sponsored by United Nations. Because of the fact that International
Organisations depend on the cooperation by the individual countries, the planning
sometimes is rather weak but nonetheless it is important for conduction of special
function activities and through the sponsorship by the regional tourism projects
these international agencies are rather getting encouraged.
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2) National Level Tourism Planning
The tourism planning and development at the national level takes place under
the supervision of government of that country. Although it is suggested that the
national level planning should also involve private sector, public sector and also
the public opinion so that the planning could be done in a better way and also
more funds could be generated. Some of the elements which are covered under
the national level of planning are as follows:
Defining tourism policy and its objectives
Establishing the various service standards that are required for various
components of tourism industry
Different accommodation services and their quality, amount and type and
the other facilities and services required by the tourists.
Establishment of tourist information system
Maintaining and building major tour routes in the country and also their
connection with different regions
Tourism organisational structure, taxation, legislation and investment
policies
Developing and executing tourism marketing, promotion, research and
legislation programmers
Development of human resources, education and training programmes
Facility development and design standards
Consideration and reducing the negative impact of tourism on socio-
cultural, environmental and economic conditions
Implementing national level development techniques and programmes
which include the long term and short-term development strategies and
project programming
Researching and understanding the impacts of tourism
3) Regional Level
For doing tourism planning of any region of a country, regional level planning is
required in a country. The region can be a state, a province or a tourist circuit
(just like the group of islands or special areas like Buddhist circuits). The point
to be noted is that all the plans made under regional government are formulated
within the framework provided by national tourism policy if they exist in that
country. Also, in the way of regional planning the absence of national level plan
should not create a hindrance. Some of the elements focusing on regional planning
are as follows:
Making regional policy
Facilitating regional access and internal network of transportation facilities
and services
Determining the type of location of tourist attraction.
Determining the amount, location and type of tourist accommodation and
other facilities and services for the tourists
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Concept and Impacts of Consideration and impact analysis of regional level environmental, socio-
Tourism
cultural and economic considerations
Developing regional level education and training programmes
Developing programmes for marketing and promotion
Constituting organisational structures, legislations, taxations, regulations
and investment policies
Formation of implementation techniques which may include project
programming and regional regulations
The regional planning development programmes are generally more specific than
the programmes at the national level but the degree of detail depends upon the
size and extent of the country or the region. For example, the national level
planning programme of a small country would be the same as that of regional
level planning programme compared to a large country. Also, it is not necessary
for every country to have a regional level planning; the small countries may only
have the national ones as the national level could fulfil the whole development.
Nonetheless the regional planning should be bases wherever it is possible and
could help in the development. And these should be done regardless of the size
and administrative boundaries.
4) Destination Level
In some countries there is a need to go even deeper than the regional level of
tourism which is the destination level planning. The development plan is even
more specific and detailed here. This level is called as destination/zonal planning.
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Tourism Planning
15.6 PUBLIC AND PRIVATE SECTORS IN
TOURISM PLANNING
P. Pearce (The Social Psychology of Tourism Behavior, 1982, Oxford) observed
that the:
From the above comment we can understand how public and private sectors
both have their different roles in the tourism planning and providing facilities
and services and also how both of these are important for the successful running
of tourism industry. However, from 1970’s there has been a shift and many
provisions and services that were being provided by the government before started
being commercialised and privatised. It was an almost universal and the major
reasons for this trend can be explained by looking at the following points:
Increasing technical efficiencies by commercialisation
Selling state assets for reducing public debt
Reducing the dependency of public enterprises on public budgets
1) Public or Government Sector
Although it is believed that tourism is a large industry mainly run by the business
sector, the development and growth is in the hands of a very important sector
that is the government. In a country the main role of a government is to govern,
enact and form rules and implement them. In the same way government’s role in
the tourism sector is regulation and implementation of laws. Other than this,
there are various other roles played by them which are important for the smooth
functioning and running of this industry. In many countries like India government
is responsible for promotion of attracting visitors to the country. Many tourist
destinations like natural parks, monuments, reserves, biospheres are protected
and promoted by government bodies and throughout the world it is mostly like
this. Many tourist adventure activities like hiking, trekking, sightseeing, skiing
etc. are performed on areas that are publicly owned lands and properties.
The policies and practices done by the government are essential for the tourism
planning and development programme. Some of the various reasons why
government is involved in tourism and is important are as follows:
Economic reasons
Improving the balance of payment of the country
Attract more foreign investors
Increasing the regional or local economic development and employment
Increasing the diversity in the economy
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Concept and Impacts of Increase the income levels of the population
Tourism
Increase the state revenue from taxes
Generate new employment opportunities
Social and cultural reasons
Ensure the well-being and health of families and individuals by achieving
social objectives related to social tourism
Protect the culture, tradition, resources and heritage of the country
Promote and create awareness about the culture among the people
Promoting international understanding
Environmental reasons
To ensure that the development policies of the tourism sector does not
leads to any resource depletion or cause any environmental harm. In short
to check the tourism activities of the industry
Creating natural resources which will have the potential to attract the tourists
Political Reasons
To broaden the political acceptance of the government among the visitors
by promoting tourism development
Control the development processes that are associated with tourism
To protect the public interests and the interests of the minorities
To spread the political ideology of the government
The five areas of involvement by the public sector were given and discussed in
1974 by the International Union of Tourist Organisations’ which are as follows:
Coordination, planning, legislation, regulation and entrepreneur stimulation.
2) Private Sector
The main motivation for the investment in tourism sector by private companies
is for profit as tourism entrepreneurs invest in business opportunities. Because
of profit and large number of people investing many complex and diverse
organisations and operators are born. For example, the multi-national hotel chains,
travel agencies, tour operators etc. and also many small businesses are also born.
4) Study recognition and preparation the first step in the process of Tourism
Planning. True or False
Tourism is a great way to increase the economy of the state and help the local
people rise and get empowered. All the countries should adopt the type of planning
strategy that is best for them and help in the growth of their country. India also
came a long way in development because of the tourism sector development.
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