STANDARD LOAN TERMS

These are the terms and conditions ("Loan Terms") applicable to the loan provided/ to be provided by:

Piramal Capital & Housing Finance Limited, (formerly known as Dewan Housing Finance Corporation
Ltd.) a company incorporated under the Companies Act, 1956 having its registered office at 601, 6th
Floor, Amiti Building, Agastya Corporate Park, Kamani Junction, Opp. Fire Station, LBS Marg, Kurla
(W) Mumbai Maharashtra 400070

Shrikanth as ("You", "Your", or "the Borrower").

This loan is facilitated through the technology platform https://zestmoney.in/. ("Platform") owned by
Camden Town Technologies Private Limited ("ZestMoney"). These loan terms are effective as of the 19-
06-2022 and shall be valid and remain in force till such time that all amounts payable under these Loan
Terms, is repaid in full by You to Us.

1. Sanction Letter and Loan Terms

The sanction letter issued with reference to the loan applicationnumber #5E8133A4D083 (“
Sanction Letter”) shall be read with and shall form an integral part of these Loan Terms. A
copy of the Sanction Letter has been annexed as Annexure I.
2. Loan Amount
2.1. Loan Amount: The amount of loan will be INR 16,000.00 (Rupees Sixteen Thousand
only) ("Loan"). The amounts disbursed by Us under the Loan will be paid to Pine_Bhatia
Comm & Retail (I) Ltd 212233 (“Merchant”), and you acknowledge and confirm that such
payment to the Merchant shall be deemed to be a disbursement to You and is carried on your
instruction as part of the Loan being availed by You.
2.2. Down-payment: Prior to the acceptance of these Loan Terms, You will make a down-
payment of INR 0.0 ("Down-payment"), as applicable which shall be paid through the Platform
to the Merchant. You hereby acknowledge that unless You make the Down-payment the Loan
may not be made available to You.
2.3. Interest: The rate of interest applicable is 15.0% per year as detailed in the Sanction Letter
(“Interest Rate”). The Interest shall be payable along with the principal repayment installments
in accordance with the terms of the Sanction Letter and this Loan Terms.
2.4. Availability Period: The Loan may be availed by you on or before the expiry of the
Availability Period set out in the Sanction Letter. The Lender may, at its discretion, make
available the Loan after the expiry of the Availability Period.
2.5. Technology Usage Charge:
Technology Usage Charge of INR 399.00 will be charged to You and will be payable to
ZestMoney along with the amounts due under these Loan Terms.

The Borrower understands that ZestMoney is facilitating this Loan from the Lender through the
Platform and agrees to pay ZestMoney a Technology Usage Charge along with applicable
government taxes,which may be charged to You on or before the first Promise Date.This
Technology Usage Charge is non-refundable even if the Loan is cancelled or not availed by the
Borrower and /or the Merchant.
2.6. Total Amount: The total amount of principal and interest scheduled to be repayable by
You to Lender is 16,820.75 ("Total Amount"). In addition, Technology Usage Charges, Late
Payment Fee and other charges may become payable by You in accordance with these Loan
Terms.
2.7. Installment Amount: The monthly installment, being the aggregate of the principal and
interest amount payable by You is 2,785.00 (“Installment Amount”) The Installment Amount
excludes any Charges, Late Payment Fee, default fees, legal costs, Technology Usage Charges.
 2.8. Cancellation Event
2.8.1. Where a Loan has been availed for the purposes of purchasing any goods or availing
any service from a Merchant and such good or service has been returned or cancelled by
You and such return or cancellation is approved by the Merchant, as the case may be (“
Cancellation Event”), then any refund received from the Merchant pursuant to a
Cancellation Event shall be appropriated as follows in the following order:
(a) First, towards all amounts outstanding under this Loan, including all the
principal, interest, default interest and any other charges payable in respect of this
Loan and such appropriation will be deemed to be towards prepayment of this Loan,
in full or in part, to the extent of monies received from the Merchant post
Cancellation Event;
(b) Second, towards return of the Down-payment, if any, made by You;
(c) Lastly, any additional amounts remaining after appropriating the amounts as per
clauses (a) and (b) above, shall be returned to You.
2.8.2. For avoidance of doubt, it is hereby clarified that the Lender shall not be liable to
refund any interest amounts paid in respect of the Loan until the occurrence of the
Cancellation Event.
2.8.3. Any return or cancellation of the goods or service, including the amounts receivable
from the Merchant owing to a Cancellation Event,shall be subject to the terms and
conditions of the Merchant applicable to such goods or service.
2.8.4. You shall be exclusively responsible to take possession and get thedelivery of the
Product from the Merchant and Us or Zest shall not beliable for any delay in delivery or
non-delivery of the Product and/or with respect to the quality, quantity, condition, fitness,
suitability orotherwise whatsoever of the Product purchased from the Merchant.
2.8.5. You hereby agree to make the prepayments contemplated in Clause 2.8 and comply
with your obligations in respect of this Loan, not withstanding any dispute, disagreement or
any other claim that you may have in respect of the goods of services for which the Loan
was availed, whether against the Merchant or any other person.
3. REPAYMENT SCHEDULE:
3.1. You are required to pay the Total Amount in the following manner:
Due Date Principal Due Interest Due Total Due Balance

05-08-2022 2477.87 306.67 2784.54 13522.13

05-09-2022 2615.51 169.03 2784.54 10906.62

05-10-2022 2648.21 136.33 2784.54 8258.41

05-11-2022 2681.31 103.23 2784.54 5577.10

05-12-2022 2714.83 69.71 2784.54 2862.27

05-01-2023 2862.27 35.78 2898.05 0.00

3.2. Each date on which a repayment installment is is payable as set out in repayment schedule
above shall be individually referred to as a "Promise Date" and collectively as "Promise Dates
".
3.3. ZestMoney will collect payments due from You on our behalf o each Promise Date by
debiting Your bank account which You have registered with Us ("Bank Account") through the
Platform by obtaining from You any one or more of the following mode, as may be requested
by Us
 (a) National Automated Clearing House (NACH) mandate in a form and manner
acceptable to Us; or
(b) Other payment modes like net-banking, debit card via payment gateway as may be
acceptable to Us.
3.4. You hereby agree, acknowledge and confirm that We, ZestMoney or any person acting on
Our behalf, are entitled to and are authorized to debit your Bank Account on each Promise Date
for the amount due and payable by You on such Promise Date under the Loan, without any
further consent, approval or action from You.
3.5. You acknowledge and agree to ensure availability of sufficient funds in the bank account
on which ECS/ NACH mandate or such other mandate has been given by You in favor of Zest
or Us or any of our representatives and You shall not at any time close such bank account and/
or issue any notice instructing Zest or Us or such representative to suspend the ECS/ NACH
mandate or instruct the relevant bank to terminate or revoke the ECS/ NACH mandate. You
shall ensure that the bank account shall be debited towards the Installments on the due dates and
in case the bank account has not been debited, You shall be obliged to inform Zest and Us in
this regard within 3 (three) days from the due date of such Instalments.
3.6. All sums payable by You to Us shall be paid without any deductions whatsoever. Credit
/discharge for any payments made by You shall be given only on realization of the amounts due
in our accounts.
3.7. If the relevant Installment Amount is not available for collection by Us in full on a
Promise Date, We will charge a Late Payment Fee as set out in the Sanction Letter. In
addition,if the NACH or similar payment instruction is dishonoured, we may charge an EMI
Bounce Fee as set out in the Sanction Letter, over and above the Late Payment Fee. You hereby
acknowledge and provide Your consent to debit Your Bank Account at a later stage and on
more than one occasion for all or any part of the Total Amount due along with any other
amounts that may be due from You. You may provide Us with details of a any second bank
account, through the Platform along with the required authorizations. If We are unable to collect
payment from the Bank Account, We may seek payment from the second bank account and on
multiple occasions, for all or part of the Total Amount and other charges due, until all amounts
payable in respect of the Loan are paid in full.
3.8. You have the right to receive the loan statement, on request, and free of charge, at any time
throughout the Term of the Loan,indicating the required details in the format acceptable to the
Us.
3.9. If You do not repay any portion of the amounts payable by You under these Loan Terms on
the relevant due date, this shall be considered as “Event of Default” and You are in ‘default’
and breach of the Loan terms. We reserve the right to charge additional default interest on the
amounts remaining unpaid by You. Interest after default will be calculated daily and applied to
the Total Amount every 30 (thirty) days (or earlier, if all amounts due under the Loan are repaid
in full before 30 (thirty) days). The rate of interest may be charged before, as well as after, any
court judgment. You understand and agree that such interest and the Late Payment Fees are
genuine pre-estimates of the loss that may occur to us as a result of your non-payment and these
are not in the nature of penalties.
3.10.You are also liable to bear all costs and expenses (including, but not limited to, enquiry
agents, debt collection agents, stamp duty, registration costs and legal costs) reasonably
incurred by Us in connection with preserving or enforcing Our rights in respect of this Loan.
3.11. You are authorizing Us, Zest or any of our agent to debit any sums due on the Loan which
will be deducted directly from Your Bank Account or any other bank account, details of which
You have provided to Us in accordance with Clause 2.5 above.
3.12. Missing payments could have severe consequences, including civil and/or criminal legal
proceedings that may be initiated against You. You hereby acknowledge and provide your
consent to report missed payments to credit bureaus, so Your failure or default to pay the Loan
on due dates could make obtaining credit in the future more difficult for You.
 3.13. You have a right to make early repayment in full or in part and You can exercise this right
by giving a written notice to Us at help@zestmoney.in. If You make a prepayment of a portion
of the amounts due in respect of Your Loan, the monies prepaid by You will be adjusted
towards your outstanding payments on the relevant due dates. If You make a prepayment of all
amounts due under this Loan after the 15th (fifteenth) day of the calendar month, You will be
required to pay Interest for the entire month in which the prepayment is made.
4. Terms & Conditions
4.1. Loan Approval: If and when We provisionally approve Your loan application, Our making
the Loan available to you is subject to:
(a)Us ensuring that the information You gave Us was not inaccurate or deficient in any
respect; if We discover that it was, then this Loan terms and conditions will be shall
become void and You shall be liable to return all monies that may have been disbursed to
You (including amounts paid to any Merchant on your behalf, if applicable) You
immediately without any further delay;
(b)the availability of the Loan is subject to Our internal credit approval (and subsequent
credit reviews at any time) and Our internal policies, the limits set out in these Loan
Terms, availability of funds and such disbursal being in compliance with the applicable
laws and the satisfaction of any conditions precedents;
(c)the submission of such documents as We may require, including 'Know Your
Customer' (" KYC Check") documents; and
(d)disbursal occurring before the expiry of the Availability Period.
4.2. No Withholding: All payments by You in respect of this Loan, whether of principal,
interest, fees, costs or other charges must be made in full, without set-off or counterclaim and
free and clear of any deduction or withholding on account of tax or otherwise. If You are
required by law to make a deduction or withholding from any payment in respect of this Loan,
the total sum due from You must be increased to ensure that, after making such deduction or
withholding, We receive a net sum equal to the sum which We would have received had no
such deduction or withholding been required.
4.3. Default and Consequences: You agree that We will demand immediate repayment of all
amounts owed in respect of this Loan, including the Total Amount if You: (i) delay the
payment/ repayment of any amounts owed to Us beyond its due date; or (ii) have 6 provided Us
with any information in connection with the Loan (including during KYC Check), which when
made, repeated or provided is incorrect or misleading in any respect or, and would have
otherwise affected Our decision to lend money to You; or (iii) are in breach of these Loan
Terms including the Sanction Letter; or (iv) have or likely to become bankrupt/insolvent or
make a voluntary arrangement with people You owe money to. In the event of Your death, We
will recover any outstanding amounts owned by You to Us from Your legal heirs and
successors. To this end, these Loan Terms are deemed to be binding on your representatives,
executors, successors and assigns. You understand that if you fail to make repayments in full
and on time or are otherwise in breach of any of the terms and conditions applicable to this
Loan, we may initiate civil and/or criminal proceedings, as applicable, for the purpose of
recovering all amounts outstanding under this Loan.
4.4. You shall at all times:
(a) comply with the Applicable Laws;
(b) do all such things and execute all such writings as may be necessary from time to time
for duly or more perfectly securing the repayment of the Loan; and
(c) not default or delay in the payment of the EMI or his dues beyond the due dates.
4.5. In cases where the Loan has been availed by You for the purpose of purchasing any good(s)
or availing any service(s) (“Product(s)”) from a Merchant, you shall at all times:
(a) use the Product(s) only for personal use and not use theProduct(s) for unlawful or any
illegal purposes;
(b) not part with the possession of the Product(s) until the Loan isfully repaid;
(c) not do or suffer any act or thing whereby the Product may bedetained or taken in the
execution under legal process, or byany public authority or government department;
 (d) not use or permit the use of the Product for any purpose notpermitted by the terms of
the insurance/warranty policy for therelevant Product, not do or permit to be done any act
or thingwhich might render the insurance/warranties for the relevantProduct invalid;
(e) pay and bear all duties, charges and other imposts andobligations including but not
limited to insurance, existing aswell as in future, in respect of the Product and the
transaction;
(f) not create any charge/lien/security interest (of whatsoevernature) on the Product or
sell, gift or transfer the possession ofthe Product to any third party.
(g) shall be solely responsible for the selection, maintenance,security and operation of the
electronic device (if the Product isin the nature of an electronic device) and for all issues
relating thereto.
4.6. Our Relationship with You
4.6.1. You confirm and represent that at the date of applying for and accepting this Loan:
(a) You are not bankrupt/insolvent or considering filing for bankruptcy/insolvency;
(b) You have not been included in any list of willful defaulters by any regulatory or
statutory authority or bank or financial institution in accordance with the parameters
specified by the Reserve Bank of India from time to time;
(c) You are not entitled to, or will claim immunity from suit, execution, attachment
or other legal process in any proceedings arising from the Agreement;
(d) You are not under notice of termination of employment, redundancy or any other
notice which could affect Your employment or financial status;
(e) You are not in receipt of any benefits instead of Your usual wages, salary or other
income declared to Us in Your application; and
(f) the information provided by You in connection with the Loan including the
information provided during KYC Check are true and valid.
4.6.2. If You miss a repayment of an Installment Amount, or find yourself in financial
difficulties and You believe You cannot afford to repay the amounts due in respect of this
Loan, please contact Us as soon as possible by email to help@zestmoney.in so that We can
discuss an alternative repayment plan and/or other appropriate steps (which may include
passing Your account to a collections agency).
4.6.3. You shall tell Us/ ZestMoney or a collections agency, as the case may be, when Your
circumstances change in a way that may adversely impact Your ability to repay the
amounts due from You in respect of this Loan.
4.6.4. If Your relationship with Us or the collections agency has broken down, this will be
included in information We supply to credit bureaus. You should be aware that this may
have serious consequences on Your ability to get credit in the future.
4.6.5. If We find that You are, or are likely to be, unable to pay the amounts due in respect
of this Loan on the relevant due date or to perform or comply with the terms here under,
You must reach out to Us or Zest immediately.
4.6.6. You hereby authorize us or our agent to obtain your credit report from credit bureau
agencies as recommended by RBI/NHB / Regulatory Authorities, Government of India,
third party entities including sharing of the information at periodical basis to credit
bureaus, to make references, enquiries and obtaining information of your loan application
with us as we consider it to be necessary;
4.7. Illegality: If it is or becomes unlawful for Us to give effect to Our obligations under these
Loan Terms, We may notify You to that effect and all amounts due from You in respect of this
Loan, including the Total Amount shall be deemed to be repayable immediately.
4.8. Alteration: We may alter any of these Loan Terms by giving You notice through the
Platform. You hereby agree that the Loan Terms may be amended and/or modified and/or
supplemented from time to time due to any reason including due to any change in the market
conditions and You shall be obligated to comply with such revised terms and conditions. Any
change to the terms of the Loan Terms shall be communicated to You by way of the Acceptable
Means of Communication. The revised terms under the Loan Terms will be accessed, read and
downloaded by You through the Platform or the official Website of the Lender (i.e. www.
piramalfinance.com). The revised Loan Terms and conditions shall be effective and applicable
prospectively. Circulation of the amendment by way of the Acceptable Means of
Communication by Us to You with respect to the revised Loan Terms and conditions shall be
sufficient intimation to You for effectiveness and applicability of the revised Loan Terms and
Conditions. Such revised Loan Terms and Conditions shall hold true, valid and applicable with
respect to the Loan availed by you on the Platform.
4.9. Indemnity: You hereby agree to indemnify Us for any cost, expense, loss or liability that
may be suffered or incurred by Us as a result of any (a) breach of Your obligations under this
Loan Terms; or (b) any default committed by You in payment of any amount when due in
respect of the Loan.
4.10. Use of Personal Information
4.10.1. You agree and acknowledge that We and ZestMoney are the data controller and
may use data that identifies You and/or provided by You to Us or ZestMoney ("Your
Personal Data") for: statistical analysis; to develop and improve Our products/services; to
update Our or ZestMoney's records; to identify which of Our, or others' products/services
might interest You; to assess lending and insurance risks; to arrange, underwrite and
administer insurance and handle claims; to identify, prevent, detect or tackle fraud, money
laundering and other crime; to carry out regulatory checks; keeping You informed about
Your Loan, for market research; and in the products and services which We offer to third
parties.
4.10.2. You hereby specifically grant Your consent to Us and ZestMoney to collect Your
Personal Data for the purposes set out in these Loan Terms.
4.10.3. We will keep Your Personal Data confidential and only use it or give it to others for
the purposes explained above and as set out in Our privacy policy located at our website i.
e. www.piramalfinance.com and ZestMoney’s privacy policy located at www.zestmoney.in
/privacy. You consent to Our and ZestMoney’s privacy policy. Feel free to refer the
aforesaid links for reading the said privacy policies.
4.10.4. You hereby give consent to receiving information from Central KYC Registry
through SMS / e-mail on the above preferred number / email address.
4.10.5. You hereby submit voluntarily at your own discretion, thephysical copy of Aadhaar
card / physical e-Aadhaar / maskedAadhaar / offline electronic Aadhaar xml as issued by
UIDAI(Aadhaar), to us and Zest to establish your / identity / addressproof for the purpose
of processing the loan application andvoluntarily give your consent in in individual capacity
(ies) forusing your Aadhaar and; hereby consent to us for verification ofyour Aadhaar to
establish its genuineness through QuickResponse (QR) code embedded in the Aadhaar card
or through such other acceptable manner as per UIDAI or under any Act or law from time
to time.
4.11. Monitoring and Compliance: Our internal procedures ensure that We comply with all
the applicable laws and regulations in India. You hereby agree to do all such acts, execute all
such documents and provide all such information as may be required by Us to ensure
compliance with Our internal procedures and applicable laws and regulations.
4.12. DISPUTE RESOLUTION AND GRIEVANCE REDRESSAL MECHANISM
It is our constant endeavor to provide you with the best possible service and care. In case of
any grievances (including concerns about staff behavior) against Us or Zest, you may reach
out to our representatives below at any time in the below manner provided herein between
10.00 AM and 6.00 PM Monday to Friday except public holidays. We are committed to
providing grievance redressal in a timely manner.

The customer may raise his / her complaint through Toll free number mentioned on www.
piramalfinance.com or Email to customercare@piramal.com with the Account number and
details of the complaint. The complaint will be addressed as soon as it is received. We are
committed to providing grievance redressal in a timely manner.
 If the customer is not satisfied with the resolution provided or his/her queries is not solved
within 15 days, the customer may escalate to:customercare@piramal.com

If the customer is not satisfied with the resolution provided in terms of the manner set out
above or his/her queries is not solved within 15 days, the customer may escalate to :

The Chief Compliance Officer

Piramal Capital & Housing Finance Limited
formerly known as Dewan Housing Finance Corporation Ltd.)
601, 6th Floor, Amiti Building, Agastya Corporate Park, Kamani
Junction, Opp. Fire Station, LBS Marg, Kurla (W) Mumbai 400070.
Email : nodal.officer@piramal.com

4.12.1. Complaints to National Housing Bank

In case of non-addressal of the complaint to the customer’s satisfaction, within a

reasonable time frame from the above quarters,the customer may approach the
Complaint Redressal Cell of National Housing Bank by lodging its complaint in
online mode at the link https://grids.nhbonline.org.in/ or may write to :

National Housing Bank.

Complaint Redressal Cell.
Department of Regulation & Supervision.
National Housing Bank.
4th Floor, Core 5A, India Habitat Centre, Lodhi Road.
New Delhi - 110 003. https://grids.nhbonline.org.in/
www.nhb.org.in
4.13. Assignment: You are not entitled to assign or transfer any of the rights in respect of this
Loan to any other person.
4.14. Severability: If at any time any part of these Loan Terms is or becomes invalid, illegal or
unenforceable in any respect under the law of any jurisdiction, neither the validity, legality and
enforceability of the remaining provisions contained herein nor the validity, legality or
enforceability of such provision under the law of any other jurisdiction shall in any way be
affected and/or impaired.
4.15. No Waiver: No delay or omission on Our part in exercising any of Our rights, powers or
privileges in respect of this Loan shall be construed as a waiver thereof or acquiescence
therewith. Any exercise of any part of any right, power or privilege shall not preclude
subsequent enforcement of any such right, power or privilege which has, or has not been fully
exercised. No waiver of any breach by You shall prejudice Our rights in respect of any other or
subsequent breach. A waiver from Us/ ZestMoney in respect of any of your obligations must
only be in writing.
4.16. Independent Advice: You acknowledge that You have carefully read and understood
these Loan Terms before accepting them. You agree that You shall be deemed to have read,
understood and accepted these Loan Terms including the Sanction Letter upon accepting them
in the form and manner acceptable to us. You acknowledge that You have taken independent
advice on the Loan Terms so as to fully understand its consequences and implications.
4.17. Notices: Any communications between You and Us may be made byusing the Acceptable
Means of Communication set out below as applicable to each Party. You agree that any
communications madeusing the applicable Acceptable Means of Communication shall be
deemed as a valid and authentic communication by the Lender.

For this purpose, “Acceptable Means of Communication” shall mean the modes of
communication which can be used by either party to provide any information in relation to a
Loan to the other party and with reference to:
(A) communication to You, shall mean
(i) a telephonic call on your registered mobile number; or
(ii) an email on the registered email address of your as shared by You; or
(iii) a text message on the registered mobile number; or
(iv) a written notice sent by courier / post on the registered postal address of You,
(v) notification by us on our Website or Zest Website;
(B) communication to Us shall mean
(i) a telephonic call on the designated mobile/landline number of Us or Zest as provided on
the Website or Zest Platform; or
(ii) an email on the designated email address of Us or Zest; or
(iii) a written notice sent by courier on the postal designated address of Us or Zest.
4.18. Dispute Resolution
All claims, disputes, differences or questions of any nature arising between the parties to the
Loan Terms, whether during or after the termination of the Loan Terms, in relation to the
construction,meaning or interpretation of any term used or clause of the Loan Terms or as to the
obligations, duties, liabilities of the parties arising out of the Loan Terms and Conditions, shall
be referred to a sole arbitrator to be appointed mutually by the parties. The seat andvenue of the
Arbitration shall be Mumbai or any other place mutually agreed between the parties. The Parties
mutually agree and confirm that the arbitration proceedings shall be conducted in accordance
with the Arbitration and Conciliation Act, 1996 as amended from time to time and the
proceedings shall be held at Mumbai and the arbitration proceeding shall be conducted in
English. Pending passing of the award (including interim award), the Customer shall be liable to
continue to perform its obligation under the Loan Terms including payment of the Installments
and other outstanding as per the provisions of the Loan Terms, and other documents executed in
favor of the Lender.
4.19. General Terms & Conditions:
You shall be deemed to have read, understood and accepted the Loan Terms upon consenting to
avail the Loan and receipt of disbursement against your product. The Loan may be granted to
Youas per the terms of the Sanction Letter and Loan Terms. The Loan may be granted at the
sole discretion of the Lender and will be subject to the following additional general conditions
stated herein below:
(a) Neither Us nor ZestMoney facilitate loans against purchases of gold and for purchase of
securities.
(b) These Loan Terms and any dealings with You are governed by and construed in
accordance with Indian law, and subject to Clause 4.18, You submit to the non-exclusive
jurisdiction of the courts inMumbai.
(c) The Loan Terms shall remain binding on You notwithstanding any amalgamation that
may be effected by Us with any other company or companies and notwithstanding any
reconstruction by Us involving/by the formation of and transfer of, all or any of Our assets
to a new company and notwithstanding the sale of all or any part of Our undertaking and
assets to another company to the intent that the undertakings and agreement herein
contained shall remain valid and effectual in all respects, and the benefit hereof and all
rights hereby conferred upon Us may be assigned to and enforced by any such company or
companies as if such company or companies had been named herein instead of Us.
(d) The records kept by Us shall be conclusive of the facts and matters they purport to
record except where there is a manifest error.
(e) These Loan Terms, in itself, does not create, transfer or record anyrights or obligation
on Us, and shall be read along with the provisions of the Sanction Letter and transaction
communications,as the case may be.
(f) Any communications provided by the Lender to You by using the Acceptable Means of
Communication shall be deemed as a valid and authentic communication by the Lender.
(g) it will be your sole responsibility to ensure that the use of name,password and
credentials (collectively “Confidential Details”) for securely accessing the Platform, are
 kept confidential and not disclosed to any third party. Further you shall take all possible
care to prevent discovery of such Confidential Details by any person,failing which We
shall not be liable for any loss/damage arising as a consequence thereof.
(h) Classification of loan account as Special Mention Account (SMA) and Non-
Performing Asset (NPA)
Upon the occurrence of any payment default under this Loan, the Lender shall classify
Borrower’s loan account held with the Lender (Loan Account) in accordance with the
prevailing RBI norms and guidelines.

(a) As per the current prevailing guidelines of RBI, Loan Account shall be classified as Special Mention
Account (SMA) on the following basis:
Basis for classification – Principal
SMA Sub-
or interest payment or any other
categories
amount wholly or partly overdue
SMA-0 Upto 30 days
More than 30 days and upto 60
SMA-1
days
More than 60 days and upto 90
SMA-2
days
(b) Further, the Loan Account shall be classified as Non-Performing Asset (NPA) where interest and/ or
instalment of principal remains overdue for a period of more than 90 days in respect of a term loan;
(c) Loan account classified as NPAs may be upgraded as ‘standard’ asset only if entire arrears of interest
and principal Loan are paid by the Borrower.

Examples of SMA/NPA classification dates:

If due date of a loan account is March 31, 2021, and full dues are not received before the Lender runs the
day-end process for this date, the date of overdue shall be March 31, 2021. If it continues to remain
overdue, then this account shall get tagged as SMA-1 upon running day-end process on April 30, 2021 i.
e. upon completion of 30 days of being continuously overdue. Accordingly, the date of SMA-1
classification for that account shall be April 30, 2021.
Similarly, if the account continues to remain overdue, it shall get tagged as SMA-2 upon running day-end
process on May 30, 2021 and if continues to remain overdue further, it shall get classified as NPA upon
running day-end process on June 29, 2021.
 ANNEXURE

SANCTION LETTER

Date: 19-06-2022

Shrikanth
Kalaburagi, Kinnisadak, Karnataka, Kinnisadak, 585313

Dear Sir / Madam,

Please refer to your loan application #5E8133A4D083 for a loan facility from Piramal Capital &
Housing Finance Limited (formerly known as Dewan Housing Finance Corporation Ltd) made through
Camden Town Technologies Pvt. Ltd. ("ZestMoney") through ZestMoney’s technology platform
https://zestmoney.in/.

We are happy to provide the credit facility on the following broad Terms & Conditions subject to further
assessments of your loan application in terms of our internal Loan sanctioning policies.

INR. 16,000.00 (Rupees Sixteen Thousand only) to be disbursed by

1 Sanction Amount
Rate of Interest % p.a.
2 15.0% declining per year
(Annualized)
3 Tenor (Months)
4 Frequency of repayment
5 Availability Period
6 Down Payment
7 Late Payment Fee
8 EMI Bounce Charges
9 Repayment Details
10 Repayment Start Date
11 Other Conditions
payment to Pine_Bhatia Comm & Retail (I) Ltd 212233
6
Monthly
This loan may be availed by you within 30 (thirty) days from the date
of acceptance of the standard loan terms.
INR. 0.0, this amount will be paid to Pine_Bhatia Comm & Retail (I)
Ltd 212233 and does not form a part of the Sanction Amount.
Rs. 250/- for each Repayment Date on which the Installment
Amount is not paid in full
INR 0 per instance
The principal and interest shall be repaid by paying 2,785.00/month
for 6 months.
05-08-2022
(i) You can make an early repayment of the amounts due under this
loan, in part or in full, at any time.
(ii) ZestMoney may collect amounts payable by you on our behalf
using the National Automated Clearing House mandate or similar
payment mandates provided by you. In addition, ZestMoney may also
charge a fee for facilitating this transaction.
(iii) Non-payment of amounts due on the relevant due dates may have
adverse consequences including: (i) having your details reported to the
credit bureaus; and (ii) suitable legal action as may be necessary to
recover the outstanding amounts.
This offer is valid up to 30 working days from the date of issue of this letter.

This Sanction Letter may not be construed as a binding commitment on us to disburse the above
mentioned credit facility, unless you have accepted the standard loan terms in a form and manner
acceptable to us and the conditions for disbursal set out therein are fulfilled to our satisfaction.

Piramal Capital & Housing Finance Limited

(formerly known as Dewan Housing Finance Corporation Ltd)

This is a system generated document, hence no signature required

Time Stamp: 19-06-2022 14:59:53

_________________________________

Name of Borrower: Shrikanth

Signature of Borrower

By clicking “I accept” You electronically sign and accept these Loan Terms including the Sanction Letter
and the Addendum and agree to be legally bound by its terms. Your acceptance of these Loan Terms
shall constitute Your agreement to irrevocably accept and to be unconditionally bound by all the terms
and conditions set out in these Loan Terms, and Your acknowledgement and confirmation that this
Agreement (along with the Sanction Letter) have been duly read and fully understood by You.

Date: 19-06-2022 15:00:12

IP: 10.0.222.69