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    NurCholis Majid
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    PT. Indosafty Sentosa Industri writes a letter to acknowledge a complaint from an automotive parts store regarding damaged goods. They take responsibility for the mistake made during packaging that caused the damage. As compensation, they will replace the damaged items, including 100 window regulators, 175 seat sliders, and 200 lock assemblies. They apologize for the error and thank the store for their attention.

    Original Description:

    Contoh Surat Direct Request

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    PT. Indosafty Sentosa Industri writes a letter to acknowledge a complaint from an automotive parts store regarding damaged goods. They take responsibility for the mistake made during packaging that caused the damage. As compensation, they will replace the damaged items, including 100 window regulators, 175 seat sliders, and 200 lock assemblies. They apologize for the error and thank the store for their attention.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    4 views2 pages

    Direct Request

    Uploaded by

    NurCholis Majid
    PT. Indosafty Sentosa Industri writes a letter to acknowledge a complaint from an automotive parts store regarding damaged goods. They take responsibility for the mistake made during packaging that caused the damage. As compensation, they will replace the damaged items, including 100 window regulators, 175 seat sliders, and 200 lock assemblies. They apologize for the error and thank the store for their attention.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    Direct Request

    PT. Indosafty Sentosa Industri


    Jln. Mitra barat 1, Blok F11-12
    Kawasan Industry Mitra
    Karawang

    10 Juni 2023

    Nomor : 77/ADUAN/2023
    Hal : Penggantian Kerusakan
    Lamp : 1 (satu) Lembar Faktur

    Kepada
    Yth. Pemilik Toko Automotive Honda Karya
    Jln. Lawu No.48
    Karawang. Jawa Barat

    Dengan hormat,

    Surat saudara tertanggal 1 Juni 2023 dengan Nomor: 12/C/V/24 mengenai perihal
    pengaduan kerusakan barang/produk, telah kami terima dengan penuh perhatian.

    Sehubungan dengan surat Saudara tersebut, kami segara melakukan konfirmasi dan
    pengecekan. Berdasarkan kroscek yang kami lakukan ternyata karyawan kami telah
    melakukan kesalahan dalam proses kemas sehingga menyebabkan barang pesanan
    saudara mengalami kerusakan. Atas kejadian tersebut, kami selaku badan usaha
    produksi automotive mohon maaf yang sebesar-besarnya dan akan lebih
    memperhatikan pesanan saudara agar tidak ada kejadian berulang.

    Berikut adalah rincian pesanan yang kami ajukan :

    Window Regulator sebanyak 100 pcs.


    Seat Slinder sebanyak 175 pcs.
    Lock Assy sebanyak 200 pcs.

    Kami akan mengirimkan sebagai rincian diatas sebagai bentuk penggantian barang
    pesanan Saudara yang mengalami kerusakan dan faktur asli pesanan atas nama
    Saudara.
    Atas perhatian Saudara, kami ucapkan terima kasih.
    Hormat kami,
    PT. Indosafty Sentosa Industri

    Suherman
    Manajer Pemasaran

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