Learning Paths by Persona

Author: Training and Certification

System Administrator Learning Path

© 2022
2023 ServiceNow, Inc. All Rights Reserved. Confidential. 2
 Mainline certification questions are sourced from all courses
between the product line selection and the exam

System Administrator Learning Path Additional Acronyms

ILT: Instructor-led Training
CSA: Certified System Administrator

Micro certification

Mainline Certification

We recommend
6+ months hands-on
experience with the
platform prior to
taking the CSA exam Additional Recommended
• Common Service Data Model (CSDM)
Fundamentals (On Demand)
System • Configuration Management
Administrator Database (CMDB) Fundamentals
(3-day ILT or On Demand)
CSA
Welcome to ServiceNow Subscription Automated Test ServiceNow System • Introduction to ServiceNow
HealthScan and Instance Scan (On
ServiceNow Administration Management Framework (ATF) Upgrade Administration Demand)
(On Demand) Fundamentals Overview Essentials Essentials Advanced
(3-day ILT or Ongoing (On Demand) (On Demand) (2-day ILT or • Now Support Administrator (On
(On Demand)
Delta testing Demand)
On Demand) On Demand)
• Performance Analytics Essentials
CSA Voucher (On Demand)
• Scripting in ServiceNow Fundamentals
(3-day ILT or On Demand)
• Application Development
Fundamentals (3-day ILT or On
Demand)
• ** Fundamentals and Implementation
courses as products are activated in
your organization’s instance

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 3

Developer Learning Paths

© 2022
2023 ServiceNow, Inc. All Rights Reserved. Confidential. 4
 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Developer Learning Paths

Additional Acronyms
ILT: Instructor-led Training

Micro certification

Mainline Certification

Additional Recommended Courses for Application

Developers Learning Path
• Automation Center Overview (On Demand)
Citizen • Automated Test Framework (ATF) Essentials
Developer (On Demand)
• Flow Designer Essentials (On Demand)
ServiceNow Citizen ServiceNow • Integration Hub Essentials (On Demand)
Citizen Developer Developer Citizen Developer • Common Service Data Model (CSDM)
Core Skills Core Skills Advanced Skills Fundamentals (On Demand)
Learning Path Micro-Certification Learning Path • Configuration Management Database (CMDB)
(On Demand) Suite (On Demand) Fundamentals (3-day ILT or On Demand)
• Mobile Development Essentials (On Demand)
Application • Performance Analytics Essentials (On Demand)
Developer • Robotic Process Automation Core Skills (On
Demand)
ServiceNow Application • Service Portal Fundamentals (2-day ILT or On
Application Developer Demand)
Yes Developer Core Skills • Service Portal Advanced (2-day ILT or On
Skills Micro-Certification Demand)
Learning Path Suite • Source Control Fundamentals (On Demand)
(On Demand) • UI Builder Fundamentals (On Demand)

Are you using

App Engine Certified
Developer products to No Application
develop Developer (CAD)
Welcome to applications? Scripting in Application Certified
ServiceNow ServiceNow Development Application
(On Demand) Fundamentals Fundamentals Developer
(3-day ILT or (3-day ILT or (CAD)
On Demand) On Demand)
CAD Voucher

Ongoing
© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 5
Delta testing
Process and Platform Owner
Learning Path

© 2022
2023 ServiceNow, Inc. All Rights Reserved. Confidential. 6
 Additional Acronyms
ILT: Instructor-led Training

Process and Platform Owner

CSA: Certified System Administrator

Micro certification

Learning Path Mainline Certification

ServiceNow
Administration
Fundamentals
(3-day ILT or
On Demand) Get Started with Performance
Now Create Analytics Essentials
CSA Voucher (On Demand) (On Demand)
(Platform Owner)
Process &
Additional Recommended
Platform Owner
• Get Started with Reports (On
CSA Demand)
Welcome to Adopting a Product Line
ServiceNow Platform Owner • Responsive Dashboards
Fundamentals Overview (On Demand)
(On Demand) Mindset (2-day ILT) • IT Service Management (ITSM)
Ongoing (Platform Owner)
• Human Resources (HR)
Delta testing
• Customer Service
Management (CSM)
• Etc.

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 7

Implementer Learning Paths

© 2022
2023 ServiceNow, Inc. All Rights Reserved. Confidential. 8
 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Certification
Additional Acronyms
BPC: Business Process Consultants
CIS: Certified Implementation Specialist
ILT: Instructor-led Training
Customer Service Management (CSM) Micro certification

Select Product Line Mainline Certification

Additional Recommended Training for Practical

CSM Application of CSM – (These courses are NOT
NEEDED for the CIS-CSM or CSM Professional
certifications)
DevOps
• Communities Overview, Fundamentals, and
Implementation
Employee WF
ServiceNow ServiceNow • Common Service Data Model (CSDM)
Platform Fundamentals (On Demand)
Administration
Fundamentals Implementation FSM • Configuration Management Database
Ongoing (CMDB) Fundamentals (3-day ILT or On
(3-day ILT (3-day ILT
Delta testing Demand)
- OR - - OR - GRC
On Demand) On Demand)

ITAM
Implementer
ITOM
Welcome to Get Started with CIS-CSM CSM Professional
CSM CSM
ServiceNow Now Create ITSM Fundamentals Implementation Required to achieve ‘Professional’
(On Demand) (On Demand) (3-day ILT (2-day ILT • CIS-CSM
Now - OR - - OR - • Predictive Intelligence Fundamentals
Intelligence On Demand) On Demand) (On Demand)
CIS-CSM Voucher • Predictive Intelligence Implementation
(On Demand)
SecOps
• Predictive Intelligence Micro Certification
• Performance Analytics Essentials
Service
(On Demand)
Provider • Performance Analytics Micro Certification
• Virtual Agent Fundamentals (On Demand)
SPM • Virtual Agent Simulator
• Natural Language Understanding
Fundamentals (On Demand)

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 9

 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
ILT: Instructor-led Training

Micro certification
DevOps Change Velocity
Select Product Line

CSM
Additional Recommended
DevOps • Navigate DevOps Change Velocity (On
Demand)
Employee WF • Automated Test Framework (ATF) Essentials
(On Demand)
ServiceNow ServiceNow • Cloud Provisioning and Governance
FSM DevOps Fundamentals
Administration Platform Flow Designer DevOps
Micro-Cert (3-day ILT or On Demand)
Fundamentals Implementation Essentials Fundamentals
(3-day ILT or (3-day ILT or GRC (On Demand) (On Demand) Assessment • Common Service Data Model (CSDM)
On Demand) On Demand) Simulator Fundamentals (On Demand)
ITAM • Configuration Management Database
(CMDB) Fundamentals
(3-day ILT or On Demand)
Implementer ITOM
• Discovery Fundamentals
(3-day ILT or On Demand)
Welcome to Get Started with ITSM ITSM Performance DevOps • Integration Hub Essentials
ServiceNow Now Create Fundamentals Analytics Implementation (On Demand)
Now
(On Demand) (On Demand) (2-day ILT or Essentials + Course Exam • Subscription Management Overview
Intelligence (On Demand)
On Demand) (On Demand) (On Demand)
SecOps • Vendor Agnostic DevOps Tools Chain
Training e.g:
Service o Agile 2.0 Fundamentals (On Demand)
Provider o Azure DevOps Tool Chain
o Jenkins Training
SPM o GitHub

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 10

 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
ILT: Instructor-led Training

Micro certification
DevOps Config
Select Product Line

CSM

DevOps

Employee WF
Configuration
ServiceNow ServiceNow FSM Management
Administration Platform Database DevOps Config DevOps Config
Fundamentals Implementation (CMDB) Implementation Early Adopter
(3-day ILT or (3-day ILT or GRC (On Demand) Badge
Fundamentals
On Demand) On Demand) (3-day ILT or On
ITAM Demand)

Implementer ITOM Additional Recommended

• DevOps Change Velocity
ITSM Fundamentals (On Demand)
Welcome to Get Started with Common DevOps DevOps Config
ServiceNow Now Create Service Data Config Implementation • Vendor Agnostic DevOps Tool
Now Chain Training. e.g.
(On Demand) (On Demand) Model (CSDM) Fundamentals Exam
Intelligence o Azure DevOps Tool Chain
Fundamentals (On Demand)
SecOps (On Demand) o Jenkins Training
o GitHub
Service
Provider

SPM

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 11

 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training
HR: Human Resources
Employee Workflows Micro certification Accreditation

Select Product Line Mainline Certification

CSM

DevOps
Human Resources Human Resources HRI CIS-HR HRSD Professional
Service Delivery Service Delivery Simulator Required to achieve 'Professional'
Employee WF Fundamentals Implementation
• CIS-HR
(2-day ILT or On (2-day ILT or On
ServiceNow ServiceNow Demand) Demand) • Predictive Intelligence (On Demand)
FSM Ongoing
Administration Platform CIS-HR Voucher
Delta testing • Performance Analytics (On Demand)
Fundamentals Implementation • Virtual Agent (On Demand)
(3-day ILT or (3-day ILT or GRC
On Demand) On Demand)
ITAM

Implementer ITOM Additional Recommended for all

Employee WF paths:
• Performance Analytics
Welcome to Get Started with ITSM Employee Workplace Safe Health and Safety Fundamentals
Now Create Service Delivery Workplace Incident Management (2-day ILT or On Demand)
ServiceNow Now
Center
(On Demand) (On Demand) Essentials Essentials Essentials Essentials • Performance Analytics
Intelligence (On Demand) (On Demand) (On Demand) (On Demand) Advanced (2-day ILT or On
Demand)
SecOps • Service Portal Fundamentals
(2-day ILT or On Demand)
Service
• ServiceNow Localization
Provider Fundamentals (On Demand)
• Common Service Data Model
SPM (CSDM) Fundamentals
(On Demand)
• Configuration Management
Legal Database (CMDB) Fundamentals
Service Delivery (3-day ILT or On Demand)
Essentials
(On Demand) © 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 12
 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CIS: Certified Implementation Specialist
FSM: Field Service Management
ILT: Instructor-led Training
Field Service Management (FSM)
Micro certification

Select Product Line Mainline Certification

CSM

DevOps

Employee WF

ServiceNow ServiceNow FSM

Administration Platform
Fundamentals Implementation
(3-day ILT or (3-day ILT or On
GRC
On Demand) Demand)
ITAM

Implementer ITOM

ITSM CIS-FSM
Welcome to Get Started with FSM Dynamic Dynamic FSM
ServiceNow Now Create Now Fundamentals Scheduling Scheduling Implementation
(On Demand) (On Demand) (On Demand) Fundamentals Implementation (2-day ILT or
Intelligence
(On Demand) (On Demand) On Demand)
SecOps CIS-FSM Voucher Ongoing
Delta testing
Service
Provider
Additional Recommended Courses
SPM
• Common Service Data Model (CSDM)
Fundamentals (On Demand)
• Configuration Management Database
(CMDB) Fundamentals (3-day ILT or On
Demand)
© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 13
 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CIS: Certified Implementation Specialist
CMDB: Configuration Management Database
ILT: Instructor-led Training
Risk and Compliance (GRC) Mainline Certification
Link to Learning Path
Select Product Line Link to Get Certified – Risk and Compliance

CSM

DevOps
Get Started
ServiceNow
with Employee WF
Administration Audit
Now Create CMDB
Fundamentals GRC: Classic Risk Management
(3-day ILT or
(On Demand) Fundamentals FSM
UI Builder GRC: IRM Assessment Essentials
On Demand) (3-day ILT or
Fundamentals Fundamentals Fundamentals (On Demand)
On Demand)
CSA Voucher (On Demand) GRC (On Demand) (On Demand) Required
Required Required Required
ITAM

Implementer ITOM

ITSM CIS-RC

Now GRC: IRM

Welcome to Certified Flow Designer ServiceNow GRC: RCM
Intelligence Implementation
ServiceNow System Essentials Platform Essentials
(3-day ILT or On
(On Demand) Administrator (On Demand) Implementation (On Demand)
(3-day ILT or On
SecOps Demand)
(CSA) Required Required
Demand) Ongoing
Required Service Delta Testing
Provider

SPM Additional Recommended Courses

Ongoing • Automated Test Framework (ATF) Essentials (On Demand)
Delta testing • Common Service Data Model (CSDM) Fundamentals
(On Demand)
• Knowledge Management Fundamentals (On Demand)
• Performance Analytics (PA) Essentials (On Demand)
© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 14
 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CIS: Certified Implementation Specialist
CMDB: Configuration Management Database
ILT: Instructor-led Training
Vendor Risk Management (VRM) Mainline Certification

Select Product Line Link to Learning Path

Link to Get Certified – Vendor Risk Management
CSM

DevOps

ServiceNow Employee WF Vendor Risk

Administration Management
Fundamentals Get Started (VRM)
(3-day ILT or with FSM Implementation
UI Builder
On Demand) Fundamentals Now Create (2-day ILT or
(On Demand) (On Demand) GRC On Demand)
CSA Voucher
CIS-VRM Voucher
Required
ITAM

Implementer ITOM

ITSM CIS-VRM

Now
Welcome to Flow Designer ServiceNow Vendor Risk
Certified Intelligence Vendor Risk
ServiceNow Essentials Platform Management
System Management
(On Demand) (On Demand) Implementation
Administrator SecOps (VRM) (VRM)
(3-day ILT or On
(CSA)
Demand) Fundamentals Simulator Ongoing
Service (On Demand) Delta Testing
Required
Provider

SPM
Additional Recommended Courses
Ongoing
Delta testing • Automated Test Framework (ATF) Essentials (On Demand)
• Common Service Data Model (CSDM) Fundamentals (On Demand)
• Knowledge Management Fundamentals (On demand)
• © Performance Analytics
2023 ServiceNow, (PA) Essentials
Inc. All Rights (On Demand)
Reserved. Confidential. 15
 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Business Continuity Management (BCM) Micro certification Link to Learning Path

Select Product Line

CSM

DevOps

Employee WF

ServiceNow PPM ServiceNow FSM

Administration Fundamentals Platform
Fundamentals (2-day ILT or Implementation GRC
(3-day ILT or On Demand) (3-day ILT or
On Demand) On Demand) Additional Recommended
ITAM • Common Service Data Model (CSDM)
Fundamentals (On Demand)
Implementer ITOM • Configuration Management Database
(CMDB) Fundamentals (3-day ILT or On
Demand)
ITSM
Welcome to GRC: BCM • Industry Certifications
UI Builder Get Started with GRC: BCM
Now Assessment o ABCP
ServiceNow Fundamentals Now Create Implementation o CBCP
(On Demand) (On Demand) (On Demand) Intelligence (On Demand) Simulator to
o MBCP (DRII)
achieve the Micro- o CBCI/MBCI (BCI)
SecOps Certification
Service
Provider

SPM

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 16

 * Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training
SCCM: Microsoft System Center Configuration Manager
IT Asset Management (ITAM) Mainline Certification

Select Product Line

CSM

DevOps
Additional Recommended:

Employee WF • SAM: Integration with SCCM for Reclamation

and Distribution (On Demand)
ServiceNow ServiceNow
Administration Platform • Discovery Basics for SAM (On Demand)
FSM
Fundamentals Implementation Hardware Asset Hardware Asset • Entitlement Import Basics for SAM (On
(3-day ILT or (3-day ILT or Management (HAM) Management (HAM) CIS-HAM Demand)
On Demand) On Demand) GRC Fundamentals Fundamentals • Get Started with SAM (On Demand)
(3-day ILT or Simulator
ITAM On Demand) • Software Asset Management Reconciliation
CIS-HAM Voucher Troubleshooting (On Demand)
Ongoing • Software Normalization for Software Asset
Implementer ITOM Delta testing Management (On Demand)
• Common Service Data Model (CSDM)
ITSM Fundamentals (On Demand)
Welcome to Get Started with
ServiceNow Now Create Now • Agent Client Collector Essentials (On Demand)
(On Demand) (On Demand) Intelligence • CMDB Fundamentals (3-day ILT or On
Demand)
Software Asset Software Asset
SecOps • Subscription Management Overview (On
Management (SAM) Management (SAM)
CIS-SAM Demand)
Service Fundamentals Implementation
(3-day ILT or Simulator • Cloud Insights (On Demand)
Provider On Demand)
CIS-SAM Voucher
SPM
Ongoing
Delta testing

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 17

 * Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CIS: Certified Implementation Specialist
CMDB: Configuration Management Database
CSDM: Common Service Data Model
IT Operations Management (ITOM) (1 of 2) ILT: Instructor-led Training

Micro certification
Select Product Line
Mainline Certification
CSM

DevOps

Employee WF Additional Recommended

• CMDB Fundamentals (3-day ILT or On Demand)
ServiceNow • CSDM Fundamentals (On Demand)
ServiceNow FSM Service Service Mapping (SM)
Administration • Agent Client Collector Essentials (On Demand)
Platform Mapping (SM) Advanced CIS-SM • Flow Designer Essentials (On Demand)
Fundamentals Implementation Fundamentals (3-day ILT or
(3-day ILT or (3-day ILT or
GRC (3-day ILT or On Demand)
• MID Server Fundamentals (On Demand)
• Subscription Management Overview (On Demand)
On Demand) On Demand) On Demand) CIS-SM Voucher • Service Mapping Extras (On Demand)
ITAM Ongoing
• Service Graph Connector Essentials (On Demand)
Delta testing

ITOM Additional Recommended

Implementer • CMDB Fundamentals (3-day ILT or On Demand)
Cloud Provisioning Cloud Provisioning • CSDM Fundamentals (On Demand)
ITSM and Governance and Governance CIS-CM • Cloud Insights (On Demand)
Welcome to Get Started with ITOM Fundamentals Advanced (CPGA) • Configuring Cloud Management for IP Address Mgmt (On
ServiceNow Now Create Now Overview (CPGF) (3-day ILT or Demand)
(On Demand) (On Demand) (3-day ILT or On Demand) • MID Server Fundamentals (On Demand)
(On Demand) Intelligence Ongoing
On Demand) CIS-CM Voucher • CSDM Fundamentals (On Demand)
Delta testing
SecOps • Subscription Management Overview (On Demand)

Service Additional Recommended

CMDB CMDB Assessment
• CSDM Fundamentals (On Demand)
Provider Fundamentals Simulators
• Agent Client Collector Essentials (On Demand)
(3-day ILT or (Health/Configure) • MID Server Fundamentals (On Demand)
SPM On Demand) • Subscription Management Overview (On Demand)

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 18

 * Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CIS: Certified Implementation Specialist
CMDB: Configuration Management Database
CSDM: Common Service Data Model
IT Operations Management (ITOM) (2 of 2) ILT: Instructor-led Training

Mainline Certification
Select Product Line

CSM

DevOps

Employee WF
ServiceNow ServiceNow
Administration Platform FSM Additional Recommended
Fundamentals Implementation Discovery • CMDB Fundamentals (3-day ILT or On Demand)
(3-day ILT or (3-day ILT or Fundamentals CIS-Disco • CSDM Fundamentals (On Demand)
On Demand) GRC • Agent Client Collector Essentials (On Demand)
On Demand) (2-day ILT or
On Demand) • Integration Hub Essentials (On Demand)
ITAM CIS-DF Voucher • MID Server Fundamentals (On Demand)
Ongoing • Subscription Management Overview (On Demand)
Delta testing • Discovery Extras (On Demand)
Implementer ITOM • Service Graph Connector Essentials (On Demand)

ITSM ITOM
Welcome to Get Started with Overview
ServiceNow Now Create Now (On Demand)
(On Demand) (On Demand) Intelligence

SecOps
Additional Recommended
Service Event Management (EM) • CMDB Fundamentals (3-day ILT or On Demand)
Provider Fundamentals CIS-EM • CSDM Fundamentals (On Demand)
(2-day ILT or • Agent Client Collector Essentials (On Demand)
SPM On Demand) • MID Server Fundamentals (On Demand)
CIS-EM Voucher • Operational Intelligence Fundamentals (On Demand)
Ongoing • Subscription Management Overview (On Demand)
Delta testing

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 19

 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

IT Service Management (ITSM) Recommended (ITSM Standard)

Micro certification
• Common Service Data Model (CSDM) Mainline Certification
Fundamentals (On Demand)
• Configuration Management Database
Select Product Line
(CMDB) Fundamentals (3-day ILT or On Link to courses
Demand)
CSM • Major Incident Management Fundamentals
(On Demand)
DevOps • Major Incident Management Implementation
(On Demand)
• Get Started with Service Operations Recommended (ITSM Enterprise)
Employee WF Workspace (On Demand) • Process Optimization Essentials
ServiceNow ServiceNow • Employee Center Essentials (On Demand) (On Demand)
Administration Platform FSM ITSM • Knowledge Management Fundamentals (On • Workforce Optimization
Fundamentals Implementation Implementation Demand) Essentials (On Demand)
(3-day ILT or (3-day ILT or (3-day ILT or • Knowledge Management Implementation
On Demand) On Demand) GRC On Demand) (On Demand)
CIS-ITSM Voucher
ITAM

Implementer ITOM

Welcome to Get Started with ITSM ITSM ITSM

CIS-ITSM
ITSM Professional
ServiceNow Now Create Now Fundamentals Implementation Required to achieve ‘Professional’
(On Demand) (On Demand) (2-day ILT or Simulator*
Intelligence On Demand) • CIS-ITSM
(On Demand)
*Optional but • Predictive Intelligence Fundamentals (On Demand)
SecOps Ongoing
recommended • Performance Analytics Essentials (On Demand)
Delta testing
hands-on
Service • Performance Analytics Micro-cert
practice before
Provider exam • Virtual Agent Fundamentals, Implementation,
and Natural Language Understanding (On Demand)
SPM
• Virtual Agent simulator
Recommended (ITSM Professional)
• Continual Improvement Management Essentials (On Demand)
• DevOps Config Implementer Path (On Demand)
• ©DevOps Change
2023 ServiceNow, Inc.Velocity Implementer
All Rights Reserved. Path (On Demand
Confidential. 20 )
 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CAS: Certified Application Specialist
CIS: Certified Implementation Specialist
ILT: Instructor-led Training
Now Intelligence Micro certification
Select Product Line Natural Mainline Certification
Virtual Agent
Virtual Agent Language Simulator
CSM Fundamentals Understanding Micro-Certification
(On Demand) (On Demand)

DevOps
Virtual Agent Virtual Agent Virtual Agent
Employee WF Implementation Integrations Advanced Topics Series
ServiceNow ServiceNow (On Demand) (On Demand) • Surveys
Administration Platform • Keyword to NLU
Fundamentals Implementation FSM • VA Analytics
(3-day ILT or (3-day ILT or • Topic Recommendations
On Demand) On Demand) Performance • Auto Incident Resolution
GRC Responsive Analytics Advanced
Performance
Dashboards Analytics
KPI Composer (2-day ILT or On
Implementation
ITAM Overview Overview Demand)
Simulator
(On Demand) (On Demand) CAS-PA Voucher
Implementer ITOM
Performance Performance Performance Formula Hands on
CAS-PA
ITSM Analytics Analytics Analytics Indicators practice
Welcome to Get Started with Essentials Fundamentals Widgets (On Demand) with the PA
ServiceNow Now Create Now (On Demand) (2-day ILT or On (On Demand) application
(On Demand) (On Demand) Intelligence Demand) including
implementation Ongoing
PA Fundamentals Delta testing
SecOps Micro-Certification experience
Simulator
Service
Provider

SPM Predictive Additional Recommended

Get Started Get Started Predictive Predictive Predictive
Intelligence • Get Started with Reports (On Demand)
with Artificial with Predictive Intelligence Intelligence Intelligence • Get Started with PA KPI Details (On Demand)
Intelligence Intelligence Fundamentals Implementation Micro- Advanced
• Get Started with PA KPI Signals (On Demand)
(On Demand) (On Demand) (On Demand) (On Demand) Certification Topics • Introduction to Virtual Agent Lite (On Demand)
(On Demand) • Common Service Data Model (CSDM)
Fundamentals (On Demand)
• Configuration Management Database (CMDB)
Fundamentals (On Demand)
© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 21
• Subscription Management Overview (On Demand)
 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Security Operations (SecOps) Micro certification

Mainline Certification
Select Product Line

CSM

DevOps

Employee WF
ServiceNow ServiceNow
Administration Additional Recommended
Platform
Fundamentals Implementation FSM • Automated Test Framework (ATF)
(3-day ILT or (3-day ILT or CIS-SIR Essentials (On Demand)
On Demand) On Demand) Security Incident • Flow Designer Essentials
GRC
Response (SIR) (On Demand)
Implementation • Common Service Data Model
ITAM (2-day ILT or Ongoing (CSDM) Fundamentals (On Demand)
On Demand) Delta testing
CIS-SIR Voucher • Configuration Management
Implementer ITOM Database (CMDB) Fundamentals
(3-day ILT or On Demand)
ITSM Security
Welcome to Get Started with • UI Builder Fundamentals
Operations (On Demand)
ServiceNow Now Create Now Fundamentals
(On Demand) (On Demand) • Scripting in ServiceNow
Intelligence (2-day ILT or On
Fundamentals (On Demand)
Demand)
SecOps • ServiceNow Administration
Advanced (2-day ILT or On Demand)
Service CIS-VR • Configuration Compliance Essentials (On
Provider Vulnerability Demand)
Response (VR)
SPM Implementation
(2-day ILT or Ongoing
On Demand) Delta testing
CIS-VR Voucher

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 22

 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Service Provider (SP) Mainline Certification

Select Product Line

CSM

DevOps

ServiceNow ServiceNow Employee WF

Administration Platform
Fundamentals Implementation FSM
(3-day ILT or (3-day ILT or On
On Demand) Demand)
GRC

ITAM

Implementer ITOM

ITSM
Welcome to Get Started with Scripting in Service Provider Implementer CIS-SP Additional Recommended Certifications
ServiceNow Now Create Now ServiceNow (On Demand) • CIS-CMS
(On Demand) (On Demand) Intelligence Fundamentals CIS-SP Voucher • CIS-ITSM
(3-day ILT or • CIS-CM (ITOM)
SecOps On Demand) Ongoing • CIS-Disco (ITOM)
Delta testing • CIS-EM (ITOM)
Service • CIS-SM (ITOM)
Provider

SPM

© 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 23

 Mainline certification questions are sourced from all courses
between the product line selection and the exam

Implementer Learning Path

Additional Acronyms
APM: Application Portfolio Management
APW: Alignment Planner Workspace
CIS: Certified Implementation Specialist
Strategic Portfolio Management (SPM) ILT: Instructor-led Training
PPM: Project Portfolio Management
Performance
Agile Development Analytics (PA) Agile Development
Select Product Line 2.0 Implementation Essentials (On 2.0 Simulator Micro-
(On Demand) Demand) Cert
CSM Additional Recommended
Agile Test Mgmt 2.0 • Common Service Data Model (CSDM)
Development 2.0 Performance Fundamentals (On Demand)
DevOps Implementation
Analytics
Fundamentals (On Demand) • APW Learning Bytes Series (On Demand)
(On Demand) (PA) Fundamentals
ServiceNow ServiceNow • Configuration Management Database (CMDB)
Employee WF Simulator Micro-Cert Fundamentals (3-day ILT or On Demand)
Administration Platform
• Investment Funding Fundamentals (On Demand)
Fundamentals Implementation *PPM Only
(3-day ILT or (3-day ILT or On FSM Get Started w/ Hybrid Project • Get Started with Hybrid Project Management (On
On Demand) Demand) SAFe Hybrid Project Management Demand) *PPM Only
Fundamentals Management Early Adopter • Better Together: Project Portfolio Management
GRC Badge and Performance Analytics (On Demand) *PPM
(On Demand) (On Demand)
Only
ITAM • APM Indicators and Scoring (On Demand) *APM
Agile Alignment Planner Only
SAFe
Development 2.0 Workspace
Implementer Implementation
ITOM Fundamentals Learning Bytes (On
(On Demand)
(On Demand) Demand)
Welcome to Get Started with ITSM
ServiceNow Now Create
(On Demand) (On Demand)
Now
Intelligence Get Started w/ PPM PPM PPM Performance Performance
Innovation Fundamentals Implementation Implementation Analytics Analytics (PA) CIS-PPM
SecOps Management (2-day ILT or (On Demand) Simulator Essentials Simulator Micro-Cert
(On Demand) On Demand) CIS-PPM (On Demand)
Service Voucher
Ongoing
Provider Delta testing

SPM
APM Common APM APM Performance
Fundamentals Service Data Implementation Implementation (PA) Analytics CIS-APM
(On Demand) Model (CSDM) (On Demand) Simulator Essentials
Fundamentals CIS-APM Voucher (On Demand)
(On Demand) © 2023 ServiceNow, Inc. All Rights Reserved. Confidential.
Ongoing 24
Micro certification Mainline Certification Delta testing