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Department of industrial and Systems Engineering Assignment 3 40 May 2023 ‘Module code and aubject nane: BON 410 — Operations Re Lecturer and Examiner: Professor VSS Yadavall (University of Pretoria) Intructions: ‘Answer ALL the questons. + Please note that all questions do not carry the same marks. + This paper has 4 questions along with instructions + Intermediate steps are expected to be shown for each problem. You may receive marks for the correct method used, not for the correct answer only. ‘= There are Graduate Attributes (GA), GAt and GA 2, from ECSA evaluated at developmental level + No programmable calculator can be used. + You need to submit the solutions on clickUP. The ellekUP will be oponed at 410h00 and close strietly by 22h00 on 10 May 2023. Marks: 50 Question 1119] ‘Atax consulting firm has four service counters in its office to receive people who have problems end ‘complains aboot thir income, wealth and sales taxes, The number of arials follow a Poisson distribution with an average arial rate of 80 persons in S-hour service day. Each ax advise spends an Iregular amaunt of time servicing the arivals which have been found to have an exponential distribution, ‘The average service time is 20 mutes per person. Calculate, () the average numer of eustomers inthe ystems, (i) average number of customers waiting tobe serviced, (i) average time a eusomer spends in the system, (iu) average wating me fora customer, () the probeilit that a customer has to walt befeee he gets service, For what pereetage of timo would counter be idle onan average? Question 2{9] Cars arive st a Guest house with a mean arrival rte of 24 ears per hour and the service rte of cars is 20, cars per hour. The numberof aivals and services fllow a Poisson distibution. The maximum number ‘of parking spaces 6, Find thesverage number of ears inthe queue and waiting time inthe system. uoston (14), ‘A smal tre wants to improve its service flies in terms ofits waiting time ofits customers. The rivals of customers follow a Poisson distribution with an average rate of 20 customers pet hour, us wheter It is beter to getsrvice ata single service oclty witha mean serve rate of 22 ‘ustamers per hour or atone of wo service felis, with a mean service rate of | customers per hour for cach service failiy? ‘Question 4[8] Determine the optimum svategie fr each playet A (maximising) and B minimising, , and the vale of| the game inthe following game: Player B BBB) Be Bs A 6 S$ 4 6 7 Player A A 2 4 8 3 8 sc BE = 19 areal [hee 5 Meckgebe & parrona| hour beh Se gee Te! = Tip = Gy 1 o> [AY + ayy wW® = OO°1Z = peers neh = 1 on e3 m7 Om « as 4 oz) betvaaie metann of tinny Acide eb - a ‘ 2 PAS Le bey mo? SSE 23a8t ty _ oom, 3. © fb 203 cotbente = aay PF 2 pb 28 oo 2 phan £ lage 22.987 e wii 7 aie arpnt a. Cuthorner nponbs lente doyshtey = W = be 2 6223 5 9. t6203hou, eI 2a rad eden hee / Civ) prtrenge emt « cutlomen ashy Gof barwhen Ig the qed = Wa = P24) G Brix orl paves “aia Nive 2th = Bist bye YW © Ww Pe La cutomer oper FLisa\ = 065 74Y No Aferdi sdkes o 1 2 8 Y Probabdby = Ty 7% TM) 7% “ @ Efwor ob ndle cohen. 1 +27, + 1 + 4M 5 onalk £2KO-NSS 73x 0-0 T4¥ OOS 2 0: bj mndenn V/ (2) porches ch bine acomnten be idlbe om orn arrtvage < ote = o-\beb. ayer cmerker Le» cell tg Le ie oneeae. pee dane 1b: 167, been @ a d= 24 comm| hover p= 20 coxen| hour ie eoé - It pe Ekg Tare oo @ ® s Leb, = L-1+% piensa egy a 3 0-5) raLi- dette 6x i2tj “ee @ oe by 2 2Tedm-i+e om74 2 aise v/@ B10 Ie = D+2010 how — be ea WO we Yoa-m) ne = 12:06 7a We = Siag 2 0: 23!! “© a ney, ZI fer oe ae 3 22 curtemms|hour Neteol= eee gia Be - 2221 so- ai-@al 4 1 20-0404 Leo dee ee a5, +i parevaqpwostnng Poe, fn Hae ST wv" re pe = Faye me = aa xd lke, ner © wane afer eatin SF a: (; ace - : Soe @ 2 Ey ip erent a, - G28 Le byt Fo bam 18 . 20 Upn, 2 susiet 2 @ : Atm. . jo. 4727 ewhonrs EP eek a : 2 GAs oem, HE 2B bS4E Plizr) _ (2eynod Wey = Secs 7 SA 7 28 TEL tine cape wt eo thab ibis hte ler a aa ale to wat Loy 2 Sena foclber, fines uy 20 BL Theo Wy Bar wl 0.4548 hows in corraba

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