Kathmandu, Bagmati, Nepal

Susmita Shrestha

September 14, 2022

Marriott International, Inc Dubai
RE' Front Office Agent
Dear Hiring Manager,
I heard that Marriott International, Inc Dubai was looking to hire a new Front
Office Agent and wanted to send you, my application. I am organized, quick to
respond to requests and have experience in a customer-facing role. I would
welcome the chance to contribute to the success of Marriott International and the
satisfaction of its guests – by working at the Front Desk, believe would make a
great addition to your team.
I am an experienced Front Office Agent with demonstrated skills in service
requests, scheduling and administrative assistance am a dependable asset to the
team, always punctual and determined to get the job done. I never waiver in my
contribution to my team as am always ready to help my co-workers to achieve the
result.
I facilitate sprint sessions and manage project milestones. I have learned that
hospitality functions vary based on the time of day. I perform all needed Front
Desk functions including checking guests in and out, answering questions, settling
the bill, and responding to telephone inquiries. Follow all company safety and
security policies and procedures, report accidents, injuries, and unsafe work
conditions to manager. Follow all company policies and procedures; ensure
uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets. Welcome and
acknowledge all guests according to company standards; anticipate and address
guests’ service needs; assist individuals with disabilities; thank guests with genuine
appreciation. Speak with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others. Comply with quality assurance expectations and
standards. Stand, sit, or walk for an extended period of time. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors. I
escalate the problem to the proper staff member. I inform the affected guest of the
expected resolution time and offer a replacement room when needed.
I am a quick study with a dedication to keep learning and improving on what know
Being highly organized and detail-oriented makes it easier to manage my own time
for the success of the team.
Thank you for your time It would be a pleasure to with you and discuss this
opportunity to learn more about the Front Desk position at Marriott International
look forward to hearing from you soon.
Sincerely,
Susmita Shrestha