Management and leadership:

Part 1 : Management

1. Etymology
2. Definition
3. Characteristics of a good manager
4. Management styles

Part 2 : Leadership

1. Definition of leadership
2. Characteristics of a good leader

Part 3 : Difference between manager and leader

 Part 1 : Management

1. Etymology :
 French word: « ménagement » (mesnagement), from the verb « ménager » which means settle with
care and skill.
 Italian word: « maneggiare », which means lead his fortune with reason and care.

2. Definition :

The act or art of conducting, organizing, supervising, and controlling of something(as a business) or
different situations that happen in their lives or their work.

3. Characteristics of a good manager :

Business characteristics :

 Industry khnowledge;
 Know when;
 Business hierarchy.

4. Management styles:
a. Autocratic Management Style:
 An autoctratic management style is one where the manager makes decisions unilaterally, and without
much regard for subordinates.
 This style of management is more suited for a prison setting or in the military and not so much for
business management.
b. Democratic Management Style:
 A democratic manager is willing to share work with his staff by delegating it to get the job done.you
are banking on the competency of your team to get the job done on time and to have it done
correctly.
 Also sometimes known as consultative management style, this decision making style in management
revolves around getting lots of feedback from your staff before coming to a conclusion and making a
decision.
c. Participative Management Style:
d. Paternalistic Management Style:
e. Laissez faire Management Style:

Acts as a « parent » figure, ensuring everyone is happy and bonded.

 The team is given the freedom to complete the job or tasks in any way they deem it should be
done.
 It is a hand off approach at the management level in terms of direction, but the manager is there to
answer questions and provide guidance as needed.
 Adventage Drawbacks
 Unmotivating, little creative
 Work getting done on time
Autocratic  Possibility of resistance from the team
 Fast, efficient, canhandle the energency
 Can turn to despotism (authoritarianism)
 Getting too many people involved in the
 The job is done on time and done
Democratic project or process could slow the work
correctly
down
 Motivating  May face denial of participation, taking
Participative  Elicits participation responsability
 Allows to manage complexity  Waste of time
 Confusion between personal and
 Sense of belonging professional life
Paternalistic
 Mutual support within the group  Service isolation which can become a
state within state
 Takes time, lack of structure,
Laissez faire  Developing autonomy and accountability independence risk
 Can turn to anarchy

Part 2 : leadership

1. Definition of leadership :

The leader is the central person who guides the group toward his vision.

2. Characteristics of a good leader :

 Understanding the needs and characteristics of the group;
 Counseling;
 Respresenting the group;
 Setting the example.

Part 3 : Difference between manager and leader

Manager leader
The manager says « I » The leader says « We »
The manager administers The leader innovates
The manager maintains The leader develops
The manager focuses on systems and structure The leader focuses on people
The manager relies on control The leader inspires trust
The manager has a short-range view The leader has a long-range perspective
The manager asks how and when The leader asks what and why
The manager has his or her eye always on the
The leader’s eye is on the horizon
bottom line
The manager imitates The leader originates
The manager accepts the status quo The leader challenges it
The manager does things right The leader does the right thing

Leadership and management must go hand in hand. They are not the same thing, but they are necessarily
linked and complementary.