27.

QUESTION BANK

PART- A (2MARKS)
UNIT – 1
S.No QUESTION CO BL
1 Define Communication. 1 1
Communication is simply the act of transferring information from one place,
person or group to another.
Every communication involves (at least) one sender, a message and a
recipient. This may sound simple, but communication is actually a very
complex subject.
2 What is the concept of communication? 1 2
Communication might be defined as the transfer of – facts, information, ideas,
suggestions, orders, requests, grievances etc. from one person to another so as
to impart a complete understanding of the subject matter of communication to
the recipient thereof; the desired response from the recipient to such
communication.
3 What is the role of communication? 1 3
Effective Communication is important for the development of an organization.
It is something which helps the managers to perform the basic functions of
management- Planning, Organizing, Motivating and Controlling. ... Thus, it
can be said that effective communication is the building block of an
organization.
4 Mention the role of communication in the information age. 1 4
The information age defines today's workplace, now populated with a plethora
of handy communication widgets, from pagers to cell phones to PDAs. Project
managers are at the forefront of directing communication flow through these
various channels. In an R&D environment, effective communication is
critical.
5 What is technical communication? 1 2
Technical communications as a field within business
communications encompasses a range of disciplines that work together to
communicate complex information to those who need it to accomplish a
defined task or goal.
6 Explain the skills necessary for technical communication. 1 2
Facility with technology. You must have the potential to grasp technology.
Ability to write clearly.Talent in showing ideas graphically.Patience in
problem-solving/troubleshooting.
 Ability to interact with SMEs (Subject Matter Experts)
7 What is communication flow? 1 1
Communication Flows. Communication within a business can involve
different types of employees and different functional parts of an organization.
These patterns of communication are called flows, and they are commonly
classified according to the direction of interaction: downward, upward,
horizontal, diagonal, external.
8 What are the types of communication flow in a technical organization? 1 3
In an organization, communication flows in 5 main directions-
Downward
Upward
Lateral
Diagonal
External
9 Briefly discuss the communication flow in any organization. 1 3

10 What do you consider as a technical organization? 1 4

Each technical organization utilizes its WBS to generate or revise
organizational plans and schedules. These plans should identify the
organizational role and responsibilities associated with each work package.
Task descriptions, dependencies, duration (start and stop dates), resource
requirements, expected results, risks, and contingency plans should be
addressed.
11 Differentiate an organization and a technical organization. 1 4
The structure is the foundation of your business: its hierarchy, roles and
rules. Organizational design is a methodology that identifies the dysfunctional
aspects of your systems and workflows and remodels them to fit current
 business realities.
12 List the barriers in the process of communication. 1 3
• The use of jargon. ...
• Emotional barriers and taboos.
• Lack of attention, interest, distractions, or irrelevance to the receiver.
• Differences in perception and viewpoint.
• Physical disabilities such as hearing problems or speech difficulties.
13 What is an e-mail? 1 1
Email, short for "electronic mail," is one of the most widely used features of
the Internet, along with the web. It allows you to send and receive messages to
and from anyone with an email address, anywhere in the world.
14 Name some social media. 1 4
• Facebook
• Whatsapp
• Qzone
• Jumbir
• Instagram
• Twitter
• Skype
15 How do you use an e-mail for business communication? 1 4

• Used to access any kind of public application on the internet. Such as

social media websites.
• Used to verify people when they subscribed to the news later or want to
download eBooks.
• Email communication is used by businesses to promote products and
services.
• Email is helpful to manage communication in the business network.
• Sharing and collaboration can be done through email.
• Notification and important updates are informed by business to its
customers.

16 How do you use social media for business communication? 1 4

Social media is short attention span marketing. It fits well with the attention
span of today’s people… In fact, if you’re a marketer you probably realize
you have just a few seconds to grab someone’s attention.
Though social media feeds can be busy, you still need to participate. Many
people use a business’s social media profile as a way to gauge how involved
you are with customers. Facebook or Twitter page that has current posts,
comments, and reviews can be a deciding factor for some potential leads.
 17 What are the standard practices of e-mail? 1 3
• Procedure for sending a broadcast message - to all students, faculty and/or
staff
• Procedure for sending large mailings
• Procedure for sending a pre-approved broadcast message
• Reporting Policy Violations
• Reporting SPAM
• Filtering SPAM - Documentation
• Locating Message Headers
18 What do you mean by the etiquette? 1 2
Etiquette is the set of conventional rules of personal behaviour in polite
society, usually in the form of an ethical code that delineates the expected and
accepted social behaviors that accord with the conventions and
norms observed by a society, a social class, or a social group.
19 What are email etiquettes? 1 3
• Include a clear, direct subject line.
• Use a professional email address.
• Think twice before hitting 'reply all.
• Include a signature block.
• Use professional salutations.
• Use exclamation points sparingly.
• Be cautious with humor.
20 Explain the use of language in the e-mail. 1 3
Most people receive many emails every day. They want to be able to read and
understand your message quickly. Generally speaking, emails should be kept
short and should be written in simple sentences with the main message near
the start. Important requests should be put in the first paragraph. Where
necessary, polite phrases can be included to build a good relationship with the
other person if you do not know them.
UNIT –II
1 What is the objective of technical communication? 2 2
The purpose of technical communication is to make information clear and
understandable in order to make business more productive and consumer
goods more convenient.
2 Explain the clarity of technical communication. 2 2
The first principle is Clarity. It will help readers can understand what you
want to communicate. There are some ways to make you write clearly by
giving specific information, answering the reporter's questions and using easy
words. You should not or avoid using obscure words, abbreviation or jargon.
3 What are the defining features of technical communication? 2 1
It reflects an organizational goals and culture and produces collaboratively. It
uses design to increase readability consists of words or graphics or both.
4 What is business writing? 2 1
Business writing is any written communication used in a professional setting,
including emails, memos, and reports. It's direct, clear, and designed to be
read quickly. With time and practice, you too can become an
effective business writer.
5 What are the types of business writing? 2 2
Business writing is a type of writing that seeks to elicit a business response.
It's a purposeful piece of writing that provides relevant information to help a
reader know something or do something. It must be substantive, clear, correct,
and easy to scan.
• Instructional Business Writing.
• Informational Business Writing.
• Persuasive Business Writing.
• Transactional Business Writing.
6 What is a letter? 2 2
Business Letter is a letter which is used by organizations to communicate in a
professional way with customers, other companies, clients, shareholders,
investors, etc. Business letter uses formal language and a specific format.
Companies use it to convey important information and messages.
7 What is a notice? 2 2
Notices are a means of formal communication targeted at a particular person
or a group of persons. It is like a news item informing such person or persons
of some important event. This can be an invitation to a meeting, an
announcement of any event, to issue certain instructions, make appeals etc.
8 What is a circular? 2 2
A circular is essentially a letter containing some important information that is
distributed to a large number of people. ... Be it for inter-
departmental communication, advertising or even personal reasons
a circular must always reach a large number of correspondents. This is one of
its main features.
9 What is a report? 2 2
Reports are important in modern communications. ... A report is a
formal communication written for a specific purpose. A business report is an
orderly presentation of facts about specific activity.
10 Explain about notes. 2 2
Communication that takes place in an organization between its employees and
 management team is crucial to business growth and must reflect a common goal towards
which every member of the organization is working.
11 What is a memo? 2 2
A memo or memorandum is a communication note that records events or
observations on a topic. Memos are typically used within
a business environment as an interoffice tool and can serve many purposes.
Today, emails can be considered a common type of memo.
12 What are the various types of business letters? 2 1
• Sales Letters.
• Order Letters.
• Complaint Letters.
• Adjustment Letters.
• Inquiry Letters.
• Follow-Up Letters.
• Letters of Recommendation.
• Acknowledgment Letters.
13 What is the format of a business letter? 2 2
Business Letter Formats. Most business letters must include a return address
(letterhead or your name and address), date, an inside address (receiver's name
and address), a salutation, body paragraphs, and a closing. However, there are
several ways to format this information.
14 What is the language and style of a report? 2 2
Reports written in a university context tend to be structured, formal,
objective, impersonal, complex and contain technical language. Different
types of writing require different levels of formality. A report is generally an
analysis, evaluation or description based on research.
The style of reports should be concise, giving precise detail. Flowery
language should not be used. Data may be presented as charts, graphs or
tables, if appropriate. Descriptions of methodology should be sufficiently
clear and detailed to allow someone else to replicate them exactly.
15 Name some strategies for report writing. 2 2
• Determine the objective of the report, i.e., identify the problem.
• Collect the required material (facts) for the report.
• Study and examine the facts gathered.
• Plan the facts for the report.
• Prepare an outline for the report, i.e., draft the report.
16 Name some strategies for writing notices. 2 2
• Do not cross the word limit to avoid penalty of marks. ...
• Repetition of any information should be avoided.
 • Always enclose the notice in a box. ...
• Keep your notice short, crisp and to-the-point.
• Highlight the word “NOTICE” and “TITLE”. ...
• The title should be captivating and eye-catching.
17 What are the strategies used in writing circulars? 2 2
Circulars or fliers are a highly effective way to communicate with employees
or customers. Many companies use circulars as notices in business
communication to enforce dress codes and policies or invite employees to
meetings or luncheons. Circulars can also be used as an advertising tool.
18 Briefly explain the strategies used in writing memos. 2 2
• Present the main point first. ...
• Maintain a professional, succinct style. ...
• Create a very specific subject line to give the reader an immediate idea
of the memo's (or message's) subject and purpose.

19 When do you prepare a report? Name any four situations. 2 2

• A report is the formal writing up of a project or a research
investigation
• A report has clearly defined sections presented in a standard format,
which are used to tell the reader what you did, why and how you did
it and what you found
• Reports differ from essays because they require an objective writing
style which conveys information clearly and concisely
20 For whom is a memo prepared by a higher official and in what situation 2 4
is it used?
The business memorandum, or memo, is used primarily as a formal, physical
means of efficient communication from a department to staff members -- it is
almost always for internal communication and only rarely sent to clients or the
public. The memo is essentially a short letter with company letterhead, sent
electronically as a file attachment or printed for hand delivery. Less formal
messages are usually sent by email only. Memos should be sent to a specific
audience, depending on their purpose.
UNIT-III
1 What is Psychological communication? 3 2
The psychological barrier of communication is the influence
of psychological state of the communicators (sender and receiver) which
creates an obstacle for effective communication. Communication is highly
influenced by the mental condition that the communicators are in and is
disturbed by mental disturbance.
02 How does psychology help us to communicate? 3 2
Knowledge of psychology can help you communicate effectively. Psychology
is the scientific study of human mind and human behavior. Knowing how
different people react to different social situations, will help us to formulate an
effective communication strategy. Psychology can also help us to learn the art
of persuasion and social influence. Knowing how this work can help us
formulating the right communication strategy.
03 What are the four main types of communication? 3
There are four main categories or communication styles including
• Verbal
• Nonverbal
• Written
• Visual
04 What are the seven principles of communication? 3 1
The 7 C of Communication are:
• Completeness
• Concreteness
• Courtesy
• Correctness
• Clarity
• Consideration
• Conciseness.
05 What is emotional intelligence? 3 1
Emotional intelligence (otherwise known as emotional quotient or EQ) is the
ability to understand, use, and manage your own emotions in positive ways to
relieve stress, communicate effectively, empathize with others, overcome
challenges and defuse conflict. Emotional intelligence helps you build
stronger relationships, succeed at school and work, and achieve your career
and personal goals. It can also help you to connect with your feelings, turn
intention into action, and make informed decisions about what matters most to
you.
06 What are the five attributes of emotional intelligence? 3 2
Emotional intelligence for leadership can consist of these five attributes: self-
awareness, self-management, empathy, relationship management, and
effective communication.
07 What are some examples of emotional intelligence? 3 2
• An upset employee finds a compassionate ear.
• People listen to each other in meetings.
• People express themselves openly.
 • Most change initiatives work.
• Flexibility.
• People have the freedom to be creative.
• People meet out of work time.
08 What is the difference between politeness and Etiquette? 3 1
Manners are polite behaviors that reflect an attitude of consideration, kindness
and respect for others. Think of the difference between the terms this
way: etiquette provides the form or structure within which
good manners operate is a code of polite conduct based on social acceptance
and efficiency.
09 Why is Etiquette important in communication? 3 1
Proper etiquette requires that you make others comfortable and protect their
feelings. You do not point out their errors or draw attention to their mistakes.
It makes communication clearer. Etiquette enhances communication by
breaking down barriers, not erecting them.
10 Mention some of the guidelines of polite communication? 3 1
Being polite means being aware of and respecting the feelings of other
people. ... Politeness can and will improve your relationships with others, help
to build respect and rapport, boost your self-esteem and confidence, and
improve your communication skills.
Communicating politely indicates a respect for others, which can go a
long way in both personal and business communications. Some guidelines are
• Avoid interrupting
• Non-verbal
• Writing
• Considerations
11 What are the four factors that influence interpersonal communication? 3 1
Interpersonal communication is the process by which people exchange
information, feelings, and meaning through verbal and non-verbal messages:
it is face-to-face communication. The four factors that influence interpersonal
communication are:
• Social influence
• Interactional involvement
• Organizational design
• Employees perceptual process
12 Mention some of the cultural factors of communication? 3 6
• Cultural identity.
• Racial identity.
• Ethnic identity.
 • Gender roles.
• Individual personalities.
• Social class.
• Age.
• Roles identity
13 List out any five habits that is needs to be avoided in communication? 3 3
• Avoiding Eye Contact.
• Not Listening.
• Interrupting. ...
• Using Verbal Placeholders.
• Negativity.
• Gossiping. ...
• Not Responding to Email.
14 How can one stay focussed in communication? 3 3
Eliminate distractions. Get out of your own head and concentrate on the
conversation you're participating in. ...
Prepare even when you don't have time. Avoid making the excuse, “I don't
have time to prepare.” ...
Be healthy. This is the easiest step.
15 What is language of persuasion? 3 2
The goal of most media messages is to persuade the audience to believe or do
something. ... We call these techniques the "language of persuasion.” The
difference between persuasion and argument is that persuasion manipulates
your emotions, appeals to your heart, changes how you feel while arguments
appeal to your brain, your sense of reason and logic.
16 How can one understand the language of persuasion? 3 2
Appeal to Authority.
Appeal to Reason. ...
Appeal to Emotion. ...
Appeal to Trust. ...
Plain Folks. ...
Bandwagon. ...
Rhetorical Question. ...
Repetition.
17 Give the importance of language of persuasion? 3
Persuasive communication is “any message that is indented to shape,
reinforce, or change the responses of another, or others”. Persuasive speech is
usually intended to influence both individuals and groups of people to accept a
 particular belief or position.
18 Mention the role of language in persuasion? 3
Language is powerful. We can maximise the persuasive impact of our words
and sentences by using different linguistic devices. These can vary from the
pronunciation of a single word, to the inclusion of devices such as metaphors
and rhetoric. Although exploited most frequently in advertising and
marketing, linguistic devices can be used to strengthen any argument. Thereby
the role of language in persuasion is important in communication.
19 What is language of resolution? 3
A resolution in business refers to a proposal made during a meeting of the
company's shareholders or directors. ... A smaller scale business
resolution would be a manager's decision to fire an employee due to bad
performance.
Types of resolution in a language:
Ordinary resolutions – Passed by a simple majority of shareholders' votes. ...
Special resolutions – Passed by a 75% majority of shareholders' votes at a
general meeting. ...
Written resolutions – Used when a general meeting is not required to pass an
ordinary resolution or special resolution.
20 What is the role of language in conflict and conflict resolution? 3
Language also has a strong link with culture as the existence of culture is
dependent on the ability of people to create and understand symbols(words,
numbers, signs etc.). However, the most important
set of symbols is language for without it humans will not be able to convey
thoughts or express ideas and feelings. It is through
language that ideas, values, beliefs and knowledge are transmitted
among people.
Conflict plays a role in many social sciences. Linguistically, conflict between
different ethnic groups often results from language contact. Problems viewed
as political, economic or sociological in nature are often actually rooted in
linguistic conflict.
UNIT-IV
01 How do you answer Oral Presentation question? 4 2
Invite the audience to ask questions. ...
Look at the person asking the question. ...
Listen to the whole question before you begin to answer the question. ...
Repeat the question so that the entire audience can hear it. ...
Credit the person for asking a question but do not evaluate questions. ...
 Keep your answer brief and to the point.
02 How do you write a good Oral Presentation?
Organize your thoughts. Start with an outline and develop good transitions
between sections. ...
Have a strong opening. ...
Define terms early. ...
Finish with a bang. ...
Design PowerPoint slides to introduce important information. ...
Time yourself. ...
Create effective notes for yourself. ...
Practice, practice, practice.
03 What are the 3 major stages of oral presentation? 4 1
Planning - Oral presentations require a good deal of planning.
Practicing - Practicing your presentation is essential. ...
Presenting.
04 Give the importance of Oral Presentation? 4 1
Oral presentations have become a useful and effective way to increase
students' awareness of communication skills. Thus,
students' presentations become an important element in delivering positive
learning experiences. ... Improving the quality of presentation actually
improves the quality of thought, and vice versa
05 What is purpose of Oral Presentation? 4 1
The main purpose of an oral presentation is to present subject content in an
organized, concise and effective manner to a live audience. When delivering
an oral presentation, certain challenges require ingenious techniques to
engage into an impromptu interaction with the audience members. Planning,
writing and completing are three key elements in any oral presentation
process.
06 How do you start an Oral Presentation? 4 2
It is polite to start with a warm welcome and to introduce yourself. Everyone
in the audience will want to know who you are. Your introduction should
include your name and job position or the reason you are an expert on your
topic. The more the audience trusts you, the more they listen.
07 How do you end a presentation? 4 2
Recap: A recap is a summary of the main points covered in your talk. ...
Repeat core message: This technique ends your presentation by briefly
emphasizing the theme that you have carried throughout the talk. ...
Call to action: With this closing technique, you finish by requesting that the
 audience take some kind of action.
‘Thank You’ slides don’t really help the audience. You should be verbally saying
‘Thank you’, with a smile and with positive eye contact, putting it on a slide
removes the sentiment. Instead of a ‘Thank You’ slide, you can use a summary
slide showing all the key points you have made along with your call to action. It
can also show your name and contact details.
08 What makes a great presentation? 4 3
Good presentations are memorable. They contain graphics, images, and facts
in such a way that they're easy to remember. A week later, your audience can
remember much of what you said. Great presentations are motivating.
09 How do you make a presentation interesting? 4 2
Break the ice. Each of your audience members comes to your presentation in
a completely different mood. ...
Tell stories. ...
Add videos. ...
Embrace the power of non-linear presenting. ...
Ask questions during your presentation. ...
Poll the audience. ...
Use props. ...
Share the glory.
10 What is a PPT Presentation? 4 2
A PowerPoint presentation is a presentation created using
Microsoft PowerPoint software. The presentation is a collection of
individual slides that contain information on a topic. PowerPoint
presentations are commonly used in business meetings and for training and
educational purposes.
11 How do you engage a presentation in classroom? 4 3
Use responsive technology. ...
Make your lesson focused by defining objectives. ...
Add context to interactive slides. ...
Keep slides uncluttered and simple. ...
Keep your presentation interactive throughout.
12 What are the advantages of Power Point? 4 3
Ease your brain. don't have to memorize all the Presentation..
Better preparation. ...
Show your point visually. ...
Less nervous. ...
 Templates for different appearance. ...
Easy to add images. ...
The almighty hyperlink. ...
Multimedia output.
13 What is the main purpose of the Power Point? 4 3
The purpose of PowerPoint is to act as a visual aid as a presenter goes along
presenting their option, ideas, sales pitch, etc. Make sure to not make your
slides too wordy and concentrate on adding only basic bullet points.
14 What is a full form of PPT? 4 3
PPT is a file extension for a presentation file format used by Microsoft
PowerPoint, the popular presentation software commonly used for office and
educational slide shows. All text images, sound and video used in the
presentation are contained in the PPT file. PPT files can be viewed by
PowerPoint, PowerPoint Viewer or the Open Office software suite.
15 What are the features of power point? 4 3
The theme is a very special feature that makes the presentation a convenient
for use. A theme is consists of a set of colors, effects, fonts, and much more.
The background is also a very decisive feature that makes the presentation an
attractive appearance for the audience.
The clip art is a set of infographic images that makes every part of the
presentation a remarkable event for the audience due to their very nature of
presenting a piece of information.
Graphs and other utility figures also help in making the presentation a guided
instrument to study the numerical data, reports, and statistics.
Drawing tools also provide an extra edge to the PowerPoint presentations
because it lets users to easily draw, edit, and create any new figure or object.
Animations add a salty effect in the presentations because it improves the
appearance, and enhances the overall appearance of the presentation.
16 What is the use of Power Point in education? 4
PowerPoint can be used in the classroom in many ways. Students can learn
how to use PowerPoint and apply their knowledge in many ways. When
students learn PowerPoint they also gain valuable tech skills.
How students can use PowerPoint:
Creative writing classes
Poetry
Visual interpretations
Presenting information to the class
Creating graphs
 Creating instructions
Creating self quizzes
Creating games
Displaying student work
Slideshows of class events and activities
Problem Based Learning
17 What are the elements in Public Speaking? 4
The speech communication process 7 elements- speakers, message, channel,
listener, feedback, interference, and situation.
18 What are the techniques in Public Speaking? 4
Deliver a performance, rather than a speech. ...
Use the power of eye contact. ...
Don't hide behind the lectern. ...
Posture matters! ...
Tell compelling stories. ...
Vary your cadence. ...
Speak about what you know (and care about.)
19 Why good communication skills are important? 4
Good verbal and written communication skills are essential in order to
deliver and understand information quickly and accurately. Being able
to communicate effectively is a vital life skill and should not be overlooked.
... To communicate well is to understand, and be understood.
20 Why is communication important for students? 4
Good communication enables students to assimilate more from the learning
process by empowering them to ask relevant questions and discuss
doubts. Effective verbal communication nurtures the process of socialization
by facilitating new friendships and these in turn aid the learning process.
UNIT – V
01 How do you write a resume example? 5 2
Choose the Right Resume Format.
Add Your Contact Information and Personal Details.
Start with a Heading Statement (Resume Summary or Resume Objective)
List Your Relevant Work Experience & Key Achievements.
List Your Education Correctly.
Put Relevant Skills that Fit the Job Ad.
Include Additional Important Resume Sections.
02 What do you mean by resume: 5 3
A resume is a one- or two-page formal document that job hopefuls submit to
hiring managers and employment recruiters as a means of itemizing their
work experience, educational background, and special skills.
03 How do you write a good cv format? 5 3
Make sure you know when to use a CV.
Pick the best CV format.
Add your contact information the right way.
Start with a CV personal profile (CV summary or CV objective)
List your relevant work experience & key achievements.
Build your CV education section correctly.
04 What is a resume format? 5 3
The chronological format is the most recognizable and traditional format for
resumes. It is preferred by most recruiters and hiring managers because it
requires less guesswork than other resume formats. In a chronological resume,
your experience is laid out in a manner that is familiar and easy to understand.
05 What is a cv template? 5 3
By using a CV template, it'll be able to create your own curriculum
vitae quickly. It will need to include a summary of your educational and
academic background, as well as teaching and research experience,
publications, presentations, awards, honors, and affiliations.
06 What are the good things to say on a resume? 5 2
Communication.
Ability to Work Under Pressure.
Decision Making.
Time Management.
Self-motivation.
Conflict Resolution.
Leadership.
Adaptability.
07 How many pages should a cv be? 5 2
We've probably been told not to exceed two pages. However, there is no set
limit. As a guideline: a one page CV is normally enough for a graduate or
someone with a limited career history. A two-three page CV is about average
length.
08 What are personal attributes? 5 3
An attribute is defined as a quality or characteristic of a person, place, or
 thing. Real life individuals and fictional characters possess various attributes.
... There is a difference between attributes and traits, but it is slight and some
characteristics could be considered either an attribute or a trait.
09 What are personal skills for a job? 5 3
Strong Work Ethic.
Positive Attitude.
Good Communication Skills.
Time Management Abilities.
Problem-Solving Skills.
Acting as a Team Player.
Self-Confidence.
Ability to Accept and Learn From Criticism.
10 Why are personal skills important? 5 3
Those with strong personal skills can communicate ideas clearly and listen
well to others. They also exude a positive attitude at work, which is key to any
healthy company culture. Company leaders seek employees with personal
skills because they are better able to effect positive outcomes for their
companies
11 How can we impress in interview? 5 3
Keep in mind, this company called you.
Save the bright colors for the first casual Friday at your new job.
Few things in life can boost your confidence levels like a good round of
exercise.
Get plenty of rest the night before.
Don't forget to eat.
12 What are the skill based interview question? 5 3
Teamwork – “Tell me about a time you led or worked in a team.”
Problem solving – “Describe a situation where you solved a problem.”
Decision making – “Give an example of a time where you made a difficult
decision.
13 What are good interview question? 5 3
“Tell me a little about yourself."
"What are your biggest weaknesses?"
"What are your biggest strengths?"
"Where do you see yourself in five years?"
"Out of all the other candidates, why should we hire you?"
14 What are competency question? 5 2
 Competency-based questions are interview questions that require candidates
to provide real-life examples as the basis of their answers. Candidates should
explain why they made certain decisions, how they implemented these
decisions and why certain outcomes took place.
15 How do you answer scenario based interview question? 5 3
Tell me about a time you went above and beyond for work. ...
Tell me about a time you had to choose something else over doing a good job.
Describe a situation where you weren't satisfied with your job.
Tell me about a time you reached a big goal at work.
16 How do you end in interview?’ 5 2
Ask pointed questions about the job and the company.
Restate your interest in the position.
Summarize why you're the one for the job.
Find out next steps.
Send thank-you emails
17 What are human skills? 5
Human skill is the ability to work well with other people individually
and in a groups. Human skill is the ability to interact with other persons
successfully. A manager must be able to understand, work with, and relate to
both individuals and groups to build a teamwork environment
18 What is leadership skills? 5
Leadership skills are the strengths and abilities individuals
demonstrate that help the oversee processes, guide initiatives and steer their
employees toward the achievement of goals. ... Valuable leadership
skills include the ability to delegate, inspire and communicate effectively.
19 What are the 6 management skills? 5
Planning. Planning is a vital aspect within an organization.
Communication. Possessing great communication skills is crucial for a
manager
Decision-making.
Delegation.
Problem-solving.
Motivating.
20 How do you motivate your team? 5
Pay your people what they are worth.
Provide them with a pleasant place to work.
Offer opportunities for self-development.
 Foster collaboration within the team.
Encourage happiness.
Don't punish failure.
Set clear goals
PART-B (16 MARKS)
UNIT –I
S.No QUESTION CO BL
01 Explain in detail the meaning, concept and the role of communication. 1 2
02 Why is technical communication for engineers? 1 5
03 Put your pens on the paper illustrating the communication flows in an 1 3
organization and that is a technical organisation.
04 Explain in detail the barriers to the process of communication. 1 2
05 Enumerate the usage of e-mail and social media for business communication. 1 2
UNIT –II
01 Explain the objectivity, clarity and precision as defining features of Technical 2 2
communication.
02 Explain in detail the various types of business writing. 2 3
03 Explain with suitable examples the various types of business letters. 2 3
04 You are working in the electronic world. Your department met with a fire 2 3
accident. Prepare a report on the accident.
05 Explain the strategies of report writing. 2 3
UNIT – III
01 Mention some of the psychological aspects of communication? 3 2
02 How does Culture control Communication? 3 2
03 What are the barriers of effective communication and how to overcome it? 3 3
04 Explain in detail of the mannerisms that is needed to be avoided when you are 3 2
involved in the communication?
05 Elucidate – “Persuasion as a very important element of any business 3 4
communication”.
UNIT-IV
01 What are the elements used in effective presentation? 4 2
02 Body language is essential for presentation: Define. 4 3
03 How to prepare the voice presentation in effective presentation? 4 2
04 Write about the planning and preparing model presentation? 4 3
05 How to organize the audience for effective presentation? 4 4
06 How to prepare the speech for effective presentation?
07 Give a detail about the oral presentation? 4 6
08 What is oral presentation skill? 4
09 What is a presentation and give its features? 4
10 What are the elements are used in public speak? 4
UNIT – V
01 What is G.D? What are the common mistakes in G.D? 5 2
02 What are the skills required for G.D? 5 3
03 What is more important manner of presentation or the content? 5 2
04 Define Resume? What are the styles are used in Resume? 5 4
05 How to prepare for interview? 5 4
06 What are the types of interview questions and how to answer the interview 5 3
question?
07 What are the techniques used in G.D? 5 2
08 What are the purpose and process of interview? 5 3
09 Respond the following advertisement considering yourself fulfilling the 5 2
conditional specified.

Wanted
Reputed Textile Machinery Manufacturing company requires office
Assistant
Qualification: B.Com.,
Age: Below 35
C. knowledge: Tally
Skills: Good Communication skills both in Tamil and English
Send your resume with photo to Post Box No: H.B 7777, The
Hindu, Chennai- 600 002