Professional Documents
Culture Documents
CRM Project
CRM Project
Topic Class
: :
Submitted to:
Group members
Name Roll no
Vini vijayan 54
Pradeep shekokare 43 Supriya shinde 45 Shivashankari Nadar 47 Anjali suryavanshi 49 Raziya sheikh 41
INDEX
Introduction What is ethics Business ethics Advantages of business ethics Role and importance of business ethics Why to study business ethics Code of business ethics Ethical business practices Ethics in accounting Ethics in human resource management Ethics in sales and marketing Ethics in production Ethics in regard to intellectual property
International business ethics Other issues in business ethics Unethical business practices Ethical dilemma Conclusion Bibliography
INTRODUCTION
Ethical knowledge is not precise knowledge like mathematics or logic, but general knowledge like knowledge of nutrition. Also it is a practical discipline, rather than theoretical i.e. in order to be good, one should not just study, what is good, but also practice it. Any ethical conduct brings peace and harmony to the person and community and unethical conduct brings pain and misery.
The ability to reason or LOGOSis what sets apart a man from the animal kingdom. According to Aristotle, the philosopher, the aim of ethics is the highest good
WHAT IS ETHICS
Ethics is anormative science. It lays down norms and rules what is good what is bad and specifies dos and donts. Ethics is a concepts such as good vs. bad, noble vs. ignoble, right vs. wrong, and matters of justice, love, peace, and virtue. Ethics is concerned with what is right or wrong, good or bad, fair or unfair, responsible or irresponsible, obligatory or permissible, praiseworthy or blameworthy.
Ethics is a requirement for human life. It is our means of deciding a course of action. Without it, our actions would be random and aimless. Thus, ethics is normative: it is concerned with how we ought to act and what results we ought to try to bring about
BUSINESS ETHICS
According to Thomas Donaldson, there is a growing realization all over the world that business ethics is important for any business and the progress of any society. Ethics alone, not government nor laws can protect the society. An ethical responsible company is one which has developed the culture of caring for people and the environment, a culture which flows throughout the organization from the top managers and leaders. Business ethics also deals with the responsibility of the managers and employees in a competitive business environment. A manager has to resolve the conflicts of both the economic performance of the organization measured by the total revenue and profit
after tax and the social obligation of the business providing goods ans services at a fair price maintaining its quality. Business ethics is the behavior that a business adheres to in its daily dealings with the world. The ethics of a particular business can be diverse.
Standard behavior
When we talk about business ethics usually we are speaking about standards of behavior in the workplace as well as with customers and partners. Companies formulate ethical codes and they treat all with dignity and provide correct factual information. Accurate information has to be provided.
Moral approach
Moral approach ensures providing correct and accurate information which is very necessary, and accepting what is possible. It also saves the companies from loss
The members of the board become more accountable and responsible and believe in transparency operation. business ethics are critical for members of company boards, as these people should provide a great deal of moral leadership
Short term gain and long term pain v/s short term pain and long term gain
People normally like to take a short cut success not realizing that short term gains lead to long term pain. Also its important to understand that people dont engage in unethical behavior when the incentives are small.
working knowledge of ethics principles. They will know how to conduct the business in a right manner. They also make value judgments.
Ethical behavior of the leaders influences ethical
organizations. Etc
Firms and corporations operate in the social and
natural environment
Code of ethics
To define the framework of the acceptable behavior. To follow high standards of practice. To create benchmarks for self evaluation. To enhance sense of community.
To create transparency in the business activities. To foster higher standards of business ethics. To comply with government laws and norms.
Employees: Provision of fair opportunities in promotions and training, good working conditions and timely payment of salaries.
Customer: Complete information of the service and product should be made available. Personal information of the customers should not be used for personal gain.
Competition: Unscrupulous tactics and methods should be avoided while handling competitors.
Government: Rules and regulations regarding taxes, duties, restrictive and monopolistic trade practices and unlawful activities like corruption and bribing should be adhered to.
Environment: Polluting industries should ensure compliance with the government norms regarding air, water and noise pollution.
confidencial information
There is a care for occupational safty and health Fairness in employment contract and respection
statutory obligation
skimming price
It leads to fair availability of goods and services Fair advertisement with no hidden cost , inform
in advertisement.
ETHICS IN PRODUCTION
Industrial safety and health norms. It should care for environment and emission.
The organization should not manufacture defective and addictive products. It should observe statutory warning in regard to manufacture of tobacco and alcohol products. The organization should ensure quality checks before the products are introduced in the market. It should follow ISO codes
The organisation should ensure no misuse of copyright, trademark and patients and they should follow IP ethics by paying required royalty. Rampant copying and poaching of employees should be avoided. Organisation should gusrd themselves from industrial espionage by proper checks.
Follow fair trade practices and pricing. Follow global and cultural norms. The organization should respect global standards in treatment of gender, racial and usage of children.
Conflict of interest Periodic review and follow up, feedback Monitoring compliance- reward and punitive measures Introduction of clause 49 norms for corporate transparency in reporting
Distortion of facts to mislead or confuse. Manipulating people emotionally by exploiting their vulnerabilities. Greed to amass excessive profit. Creation of false documents to show increased profits. Avoiding penalty or compensation for unlawful act. Harming the environment by exceeding the government prescribed norms for pollution.
ETHICAL DILEMMA
An ethical dilemma is any situation in which guiding moral principles cannot determine which course of action is right or wrong. The managers has to decide what they will do in a certain important issuies
Moral uncertainty:
It can be created as you are not sure about the outcome, about the moral implications and the moral choices we are making
Prohibition dilemma
This is created when to make a choice or not itself is prohibited by law. There are certain actions prohibited by the law of the country and hence when one is supposed to do such an action or refrain from doing such an action then its a prohibited dilemma
CONCLUSION
Ethics are important not only in business but in all aspects of life because it is an essential part of the foundation on which of a civilized society is build. A business or society that lacks ethical principles is bound to fail sooner or later. If an organization want to be successive they they have to follow the business ethics
Bibliography