PAMBAYANG KOLEHIYO NG MAUBAN

Brgy. Polo Mauban, Quezon

TRAINING PLAN
Qualification: Housekeeping NC II
Trainee’s Training Training Mode of Training Staff Facilities/Tools and Venue Assessment Method Date and
Requirements Activity/Task Equipment Time
Core Competencies
Provide 1.1-1 Accept
Housekeeping housekeeping
Services to Guests requests from
guests
1.1-2. Details of Lecture Byron C. Delos
Requests Santos  electric
1.1-3. Apologies Discussion (Facilitator/Trainer kettles
for delayed  Transformers  Interviews/
services Interaction (step up- questioning
1.2-1 Service/item step down) Pambayang
obtained through Demonstration  computers Kolehiyo ng  Demonstration
liaison  video player Mauban
1.2-2 Required console  Observation
items in guest  hairdryer
room  irons and
1.2-3 Equipment ironing board
 adaptors,
set up in guest
wires and
room cables
1.2-4 Requested
items removed in
guest room
1.3-1 Service and
items available
 PAMBAYANG KOLEHIYO NG MAUBAN
Brgy. Polo Mauban, Quezon

through the
housekeeping
department.
1.3-2 Advise on
the use of items
dent to rooms.
1.3-3 Demonstrate
proper use of items
sent to rooms
1.3-4 Liaise with
other staff to
provide
supplementary
advice.
1.4-1 Malfunction
report
1.4-2 Suspicious
items or situations
1.4-3. Planning in
Housekeeping
Clean and Prepare 2.1-1 Cleaning
Rooms for Incoming supplies and
Guests equipment for
 Cleaning Pambayang
servicing.
Lecture Byron C. Delos agents, Kolehiyo ng
2.1-2 Adequate Santos Mauban
disinfectant
supplies for trolleys Discussion (Facilitator/Trainer and
2.2-1 Making and
chemicals
delivering room Interaction  Vacuum
service in a hotel cleaner
2.2-2 Guest room Demonstration Mops
accessibility for  Brushes
room service  Demonstration
 PAMBAYANG KOLEHIYO NG MAUBAN
Brgy. Polo Mauban, Quezon

2.3-1 Stripping a  Buckets

bed  Caddy  Observation
2.3-2 Segregation  Carpet
of items with sweeper  Inspection
damage or stains  Cleaning and
polishing  Written
2.3-3 Replacing of
cloths examination
bed linens
 Protective (optional)
2.4-1 Cleaning
clothing
fixtures and fittings
Brooms
 Dust pans
2.4-2 Pests in  Squeegee
room
2.4-3 Rooms’
defects checking
2.4-4 Collecting
and storing of
guests left
valuables.
2.5-1 Cleaning the
housekeeping
trolley
2.5-2 Correct
storing of all items
2.5-3 Checking/re-
ordering of
supplies and items.
2.5-4 Carried out
turn over
procedure for next
shift
Provide Valet/Butler 3.1-1 Basic Roles  Lecture –
Service
 PAMBAYANG KOLEHIYO NG MAUBAN
Brgy. Polo Mauban, Quezon

in Valet Service in Discussion 

the Philippine Interaction  OJT
Hospitality Industry Byron C. Delos
Santos
3.1-2 Basic
(Facilitator/Trainer  Demonstration
Services Offered Pambayang
by a Hotel Butler Kolehiyo ng  Observation
3.1-3 Preparing the Mauban
guest room  Written
3.2-1 Building examination
guest rapport (optional)
through oral and
written
communication
3.2-2 Accessed to
knowledge of
guest’s records to
provide
personalized
services
3.2-3 Grooming
standards of a
Butler
3.3-1 Packing and
unpacking of guest
things
3.3-2 Cleaning of
Guest Shoes
3.3-3 Basic
darning and
mending for
clothing
 PAMBAYANG KOLEHIYO NG MAUBAN
Brgy. Polo Mauban, Quezon

3.3-4 Pressing and

presenting clothes
Laundry Linen and 4.1-1 Picking up of  Lecture –
Guest Clothes guest clothes Discussion 
4.1-2 Pickup of in- Interaction 
house items Demonstration 
4.2-1 Sorting items Simulation  Demonstration
Byron C. Delos Pambayang
lodged for
Santos  Washers Kolehiyo ng  Interview/
laundering (Facilitator/Trainer Mauban
 Dryers Questioning
4.2-2 Assessing
 Irons
stains on items  Steam  Observation
4.2-3 Proper pressers
laundry methods Sorting  Written
for fabric, dye baskets and examination
fastness, degree of shelves (optional)
spoilage and  Hangers
washing  Drying
cleaning
instructions
machine
4.2-4 Operating  Labeler
laundry equipment
4.2-5 Effect
repairing
4.3-1 Performing
post-cleaning
laundry activities
4.3-2 Processing
internal record and
billing instructions
4.3-3 Producing
internal laundry
reports
 PAMBAYANG KOLEHIYO NG MAUBAN
Brgy. Polo Mauban, Quezon

4.4-1 Delivering
guest clothes
4.4-2 Delivering in-
house items
Clean Public Areas, 5.1-1 Proper  Lecture –
Facilities and equipment Discussion 
Equipment according to type Interaction 
of cleaning Demonstration
5.1-2 Check Byron C. Delos
equipment if clean Santos  glass  Demonstration
and safe to use (Facilitator/Trainer  leather Pambayang
5.1-3 Proper use  fabrics Kolehiyo ng  Interviews/
and preparation of  brass/steel Mauban questioning
wet cleaning  wood
agents and  carpet  Observation
chemicals  hard floors
 Scrubbers  Written
requirements
 Polishers examination
5.1-4 Use of (optional)
protective clothing  Vacuum
5.2-1 Apply leather cleaners
upholstery
cleaning
techniques
5.2-2 Apply fabric
upholstery
cleaning
techniques
5.2-3 Apply
ceilings, surfaces,
and fittings
cleaning
 PAMBAYANG KOLEHIYO NG MAUBAN
Brgy. Polo Mauban, Quezon

techniques
5.2-4 Apply high
level cleaning
techniques
5.2-5 Properly
clean and store of
equipment
5.3-1 Proper
cleaning in
carpeted stairs
5.3-2 Proper use of
cleaning agents
and chemicals on
specific areas
5.3-3 Safely used
of equipment
5.3-4 Disposal of
used chemicals
and garbage
5.4-1 Clean
equipment after
use
5.4-2 Routine
preventive
maintenance
5.4-3 Report of
defects
5.4-4 Proper store
equipment and
ready for re-use
5.4-5 Proper store
 PAMBAYANG KOLEHIYO NG MAUBAN
Brgy. Polo Mauban, Quezon

and control
chemicals
Deal With/Handle 6.1-1 Intoxication  Lecture – Pambayang  Oral questions
Intoxicated Guests levels of customers Discussion  Kolehiyo ng
6.1-2 Assistance to Interaction  Mauban  Written
intoxicated Demonstration  questions
customers Simulation
 Work projects
6.1-3 Liaison to an
appropriate person
 Workplace
during difficult
observation of
situations
practical skills
6.2-1 Apply
procedure
 Practical
appropriate to the exercises/
situation Role Play/
6.2-2 Explaining Demonstration
the position to the
customer  Formal report
6.2-3 Assisting from
customer to leave supervisor
6.3-1 Dealing with
intoxicated
persons
appropriately
6.3-2 Dealing with
underage drinkers
6.3-3 Complying
with legislative
requirements