GETTING CLASS
SCHEDULE
The class schedule1.and class detail
Please keep calling the
will be confirmed via Skype by the
student in the first 5 minutes.
Customer Care. (CC)
Note: They will 2. If student
assign class bydoes not show up,
your given schedule.
please send message directly
to CC's skype (Skype ID:
live:.cid.8078ade85f0b5d4)
and wait for their
confirmation.
3. If the student hasn't shown
up after the next 10 minutes
and you have already
contacted CC, you can cancel
the class. In case CC ask
teacher to wait for the student,
please wait until they get the
CALLING THE student.
STUDENT - CC's working time is from
7AM-10.30PM VNT Monday
to Saturday and 8AM-
10.30PM VNT on Sunday.
Please send direct message to
CC's skype for help (class
cancellation and calling
student).
Note: If the teacher does not
follow the procedure of calling
the students to the class, then
that class will not be counted
in the salary. Therefore, it's
important to remember step 2,
which is calling CC 5 minutes
after class is supposed to start.
TEACHING (WORKING)
TRIAL CLASS
Before class:
The details will be sent via Skype:
- Student’s ID, Name, Age, Level, Needs, Personality…-
Time schedule- The materials and some requirements for
class (e.g. focus on correcting student’s grammar errors)
The group class will be created by the CM and start by
“Trial”
Note: Sometimes, teacher is asked to create Zoom/ Google
meet link because new customer does have Skype.
*Contact CM if student does not show in the class*
In the class:
Duration: 25 mins
Follow the ESL lesson outline and the materials.
Record the class is a must.
After class:
Finish the STUDENT PROGRESS ASSESSMENT
for Trial class
For ESL class: Click Submit on LMS to do the
assessment.
For IELTS class: Download the assessment form and
send it to Academic Department Skype.
REGULAR CLASS
Before class:
The details will be sent via Skype:
- Student’s ID, Name, Age, Level, Needs,
Personality…- Time schedule- The materials and
some requirements for class (e.g. focus on
correcting student’s grammar errors)
The group class will be created by CM and start
by “Student ID”
2 types of classes:
Group class: teacher, student and CC (KH1234,
SS1234)
Direct call: teacher and student only (DC12345)
*Contact CC if student does not show in the
class*
In the class:
Duration: 50 mins
Follow the ESL lesson outline and the materials.
Record the class is a must
After class:
Send Wrap up message in the class.
Go to LMS and submit evaluation
Note: For Monthly Evaluation, LMS will notify
by a red line, teacher click in and submit via LMS