Q No1. Effective learning involves _____ and _____.

Answer: comprehension; retention

Q No2. Which is the most effective motivation for learning?

Answer: an internal desire

Q No3. Learning involves the development of three types of skills. What are they?

Answer: knowledges, transferable skills, and traits

Q No4. In the second phase of learning inventory, what two variables are you measuring?

Answer: how much you know about a subject and how much you love a subject

Q No6. Does a busy lifestyle distract from learning?

Answer: It does not allow enough space

Q No7. What factor most influences the need for lifelong learning?

Answer: change

Q No8. What task is a primary element of creating a learning inventory?

Answer: Create an organized list of learning experiences of all kinds throughout your life.

Q No9.During the critical thinking process what's the first thing you should consider?

Answer: causes

Q No10. You start on a new project that seems very similar to previous work you've done. You
immediately dive in and proceed as you have done before. Why is your bold start probably a
mistake?

Answer:You should take time to think critically about the scope of the project.

Q No11.When do you know that you have broken down a problem sufficiently?

Answer: when solutions begin to become obvious

Q No12. What's the recommended strategy for dealing with a complex problem that has no obvious
solution?

Answer: Break the problem down into smaller, more solvable pieces.

Q No13. Your team has completed writing recommendations for solving a major problem in your
business unit. How can you make implementation go smoothly?

Answer: by anticipating unintended consequences

Q No14. Why do people tend to rush off and start solving the problem without understanding causes
and consequences first?

Answer: It makes them feel like they're being responsive to stakeholders.

Q No15. Looking at prior efforts on a problem can help you understand previous limitations and gain
_____ that can be applied the next time around.

Answer: institutional knowledge

Q No16. Which question is least focusing?

Answer: Where do you see this sort of effort leading in the next decade?

Q No17. Focusing questions help you _____ a problem space.

Answer: bound

Q No18. You've received a concise request for a short, simple project from a colleague in another
department. Why should you talk with the stakeholder in more detail?

Answer: to better define the problem

Q No19. Causality involves digging down to uncover root causes as well as considering the _____ of
potential solutions.

Answer: consequences

Q No20. What are the main consequences of inadequately defining a problem?

Answer: wasted effort and an inappropriate solution

Q No21. Your manager asks you to examine a new operational problem from the point of view of a
customer. You are not clear on where to begin. How can you make a quick start on this task?

Answer: by interviewing a few customers

Q No22. When you change _____ you typically look at the problem from a different functional
perspective.

Answer: context

Q No23. Your team is being asked to revisit a project that they completed three years ago. Which
question should they address to clarify the problem definition?

Answer: What circumstances have changed since three years ago?

Q No24. When performing detailed analyses, why should you view the situation from a broad
perspective, or the high road, periodically?

Answer: to assess whether the detailed analysis is appropriate

Q No25. Your colleague advocates for solving the easiest problems first. You advocate applying the
80/20 rule. When would your approaches agree?

Answer: when the easy problems have major impacts

Q No26. Why is it beneficial to repeatedly ask, "So what?"

Answer: all of these answers

Q No27. Why is asking repeated "whys" useful?

Answer: It enables you to get to root causes and a basic understanding of the true problem.

Q No28. Metaphorically, the process of asking "why" five times is like what?

Answer: peeling an onion to the core

Q No29. Challenging how the business runs means to _____.

Answer: imagine a redesign free from present constraints

Q No23. You present your boss with an analysis and recommended actions for the employee
retention program. Your boss asks what might happen in six months if you make these changes. You
don't have an answer so your boss sends you away. What have you forgotten?

Answer: to examine the consequences of your analysis

Q No30. Vilfredo Pareto, the author of the 80/20 rule, observed this rule to be in effect in both _ and
_.

Answer: real estate; gardening

Q No31. You have a very efficient and reliable team member on your team, but they are infamous
for treating symptoms rather than root causes. What is the likely outcome of using their quick
assistance?

Answer: Any fix provided will be short-lived.

Q No32. What’s the most productive way to apply the 80/20 principle to critical thinking?

Answer: Focus on the 20% of efforts that impact 80% of the results.

Q No33. You have a team member who is a bit inflexible; they are prone to doing their job without
much reflection and they do not like change. Which pitfalls likely impact their critical thinking?

Answer: being unwilling to change the problem space, and failing to consider implications

Q No34. Defining a clear problem statement can help you avoid this common pitfall.

Answer: jumping to answers too quickly

Q No35. What does a problem statement define, overall?

Answer: what success for the project looks like

Q No36. Three different lenses for thinking critically are to change your _, to change the context, or
to change the reality of the problem space.

Answer: point of view

Q No37. The “7 So What’s” are a critical tool for analyzing _.

Answer: consequences of recommendations

Q No38. If you want to improve your team’s critical thinking skills you’ll need to introduce them to
the tools, give them opportunities to practice, coach them along the way, and _.

Answer: hold them accountable when they don’t apply the methods

Q No39. You just completed your analysis for a project and have your initial recommendation
completed. After validating your results, what is the best next step you should take?

Answer: compare your results with other unrelated projects to see if new insights emerge

Q No40. Comparing the solutions from _ can improve your analysis and lead to the discovery of new
kinds of solutions.

Answer: unrelated projects

Q No41. What is the best tool for getting to a problem’s root cause?

Answer: the 5 Why’s

Q No42. Does a busy lifestyle distract from learning?

Answer: It does not allow enough space

Q No43. What factor most influences the need for lifelong learning?

Answer: change

Q No44. What task is a primary element of creating a learning inventory?

Answer: Create an organized list of learning experiences of all kinds throughout your life.

Q No45. What are you doing when you use critical thinking?

Answer: validating evidence

Q No46. What is one of the ways that you can determine the relevance of evidence given to you?

Answer: Ask how the information helps with the issue at hand.

Q No47. How can you determine whether a convincing argument is valid?

Answer: Confirm that the evidence is accurate.

Q No48. When using the RRV tool to help you with critical thinking, what role does validity play?

Answer: It determines the accuracy of the measure.

Q No49. Selena plans to buy a new software package for her team based on her own research, but
her manager wants her to purchase different software. What is the risk of going with her manager's
preference?

Answer: authority bias

Q No50. Why is it important to give others the benefit of doubt?

Answer: You avoid confirmation bias.

Q No51. How can you practice quantum thinking to help reduce mental simplifiers?

Answer: Consider a both/and approach.

Q No52. What is something Kevin can do to develop his intellectual courage?

Answer: Actively find an opportunity to listen to someone he disagrees with.

Q No53. When you need to make an important decision that cannot be reversed, how can a thought
antenna help you avoid overthinking?

Answer: You observe your thoughts.

Q No54. From a critical thinking perspective, which statement about empathy is true?

Answer: Empathy has limitations.

Q No55. As a leader, what can you encourage your team to do in order to promote mental agility?

Answer: Get curious.

Q No56. What is a way that you can practice critical thinking by integrating it into your life?

Answer: Pose one question to yourself each day.

Q No57. What are the three components of critical thinking?

Answer: reliability, relevance, validity

Q No58. What is quantum thinking?

Answer: The ability to hold two or more opposing thoughts in your head at the same time.

Q No59. What is the quintessential question that underlies critical thinking?

Answer:How can we find out if this conclusion is really true?

Q No60. What does validity deal with?

Answer: accuracy

Q No61. Which statement is false?

Answer: Giving the benefit of doubt places too much emphasis on intention.

Q No62. How do you know if you have intellectual courage?

Answer: You're willing to fairly face ideas, beliefs, and viewpoints that you disagree with.

Q No63. What are the three main challenges when evaluating the reliability of evidence?

Answer: biases, bad data, mistaking reliability for accuracy

Q No64. When it comes to empathy, which statement is true?

Answer: Assuming we know makes us understand less.

Q No65. Which statement is false?

Answer: The quantity of thinking is as important as the quality of thinking.

Q No66. What are the two clearest ways to determine relevance?

Answer: Check for logical fallacies and use "how" questions.

Q No67. How do you develop mental agility?

Answer: Get curious about unfamiliar topics and seek new ideas that don't apply to your life in
obvious ways.

Q No68. What is the most effective way to practice critical thinking?

Answer: Spend time each day asking yourself critical thinking questions.

Q No69. The Satipatthana Sutta describes six senses. Given that five are vision, hearing, smell, taste,
and sense of the body, what is the remaining one?

Answer: sense of mind

Q No70. With the concept of "taking in the good" in mind, how should you approach living through
positive events?

Answer: Experience the event fully and extend it to other aspects of your life.

Q No71. Why is it beneficial to have a fixed perception that appears irrevocable?

Answer: to eliminate hesitation

Q No72. When meditating, why is it recommended to relax your body?

Answer: It activates the parasympathetic part of your autonomic nervous system.

Q No73. What is the function of the basal ganglia?

Answer: to encourage an organism to seek more stimulation

Q No74. How should you breathe during a meditation session?

Answer: deep, slow breaths that fill the lungs followed by a full exhale

Q No75. You are going to begin the process of associating more empowering and positive emotions
with a painful memory. How should you begin?

Answer: Put yourself in a positive and empowered state.

Q No76. What is an important benefit of a good meditation program?

Answer: It enhances happiness and a sense of well-being.

Q No77. Why can it be beneficial to consider something positive while experiencing a painful
memory?

Answer: to associate more empowering emotions with that memory

Q No78. How should you describe the main function of the amygdala part of your brain?

Answer: the detection and processing of threats

Q No79. What are the two sides of the autonomic nervous system?

Answer: sympathetic and parasympathetic

Q No80. What is the first step in "taking in the good" when meditating?

Answer: Identify something that gives you a good feeling.

Q No81. If you want to overcome nervousness about finalizing projects, what is the most important
aspect for you to change?

Answer: your own feelings about finishing tasks

Q No82. How might your superego initially affect your thinking about your long-term goals?

Answer: It makes you worry that you cannot possibly achieve your goals.

Q No83. How does accessing your growth zone help you with a challenging project?

Answer: It makes the hurdles in the project seem more manageable.

Q No84. How can questioning your superego help you at work?

Answer: You are better able to meet certain job challenges and responsibilities.

Q No85. What is one possible growth zone exercise you can use to request a raise from your boss?

Answer: Ask your boss a small question about a work procedure.

Q No86. What is one potential benefit of moving out of your comfort zone at work?

Answer: taking on greater challenges than usual

Q No87. What is the most basic way to increase your productivity at work?

Answer: You stop paying attention to others' accomplishments.

Q No88. What is the potential pitfall of trying too hard to please other people in a workplace?

Answer: You collapse from taking on too much work and do a mediocre job.

Q No89. How do you get over the feeling that you are not really qualified to work on a certain task or
project?

Answer: You do it again once you have finished and then keep doing it.

Q No90. What is the best initial response to feedback from a coworker?

Answer: You analyze the coworker's qualifications for giving feedback.

Q No91. Which scenario exemplifies using predictions of behavior to help get a promotion?

Answer: You try to determine what typically impresses your supervisor and then focus your
performance in that area.

Q No92. What is a danger of assuming that we know what our colleagues are thinking all the time?

Answer: It can cause a communications breakdown.

Q No93. How will examining your expectations of others' behavior help teamwork?

Answer: If you adjust your plans based on others' most expected movements, you are more likely to
achieve your goals smoothly.

Q No94. What causes an independent person to do well in a business environment?

Answer: having the confidence to make choices and taking initiative without hesitation

Q No95. In terms of working with others, knowing that most people are basically alike should make
you _____.

Answer: feel more comfortable

Q No96. How does increased empathy among a work team's members affect their overall
performance?

Answer: It decreases disagreements and the team functions more efficiently.

Q No97. Why is it important to understand the embodied and biological components of emotions?

Answer: It allows you to have a greater sense of control over your emotions.

Q No98. Which is NOT one of the Four F's that represent the typical responses to emotions?

Answer: Forget about it.

Q No99. You are in the middle of an important video conference when your internet shuts down.
What is an example of something you might be aware of by using embodied self-awareness?

Answer: Your heart is racing and your jaw is gripped.

Q No100. You just spilled your coffee on the report that you need to read by lunch. At the same time
that you also get a message that you're late for a meeting you forgot about. You notice you feel
worn down and that you wish the day were over. What is an example of quickly and effectively
offering yourself empathy?

Answer: Say to yourself, "Of course you're worn down. Work has been really hard lately, you haven't
been sleeping, and you really need a break."

Q No101. Why does being able to name your emotion help you to manage it?

Answer: It helps to integrate your brain.

Q No102. The next time you find yourself avoiding having a feeling, what is an effective tool for
addressing emotional resistance?

Answer: Say, "I don't want to feel this."

Q No103. What is self-empathy?

Answer: understanding why you feel the way you do

Q No104. It is appropriate to share your emotions at work if _____.

Answer: you sense that not sharing it will harm the trust or connection you have with a colleague or
client
Q No105. Your manager just got done heatedly telling your team why she's so disappointed in your
performance, complete with a raised voice and pounding on the conference table. What is the best
thing for you to do to try to manage this situation?

Answer: Use a felt resource to try to regulate your nervous system and interrupt any stress response
you might be having.

Q No106. What is NOT an outcome of a felt resource?

Answer: being able to distract yourself from a difficult emotion

Q No107. Why is orienting considered an effective practice for regulating your nervous system?

Answer: It gets you out of tunnel vision, which can be one of the stress responses.

Q No108. What is most important in order for grounding to be an effective felt resource?

Answer: that you experience a pleasant sensation of being supported

Q No109. Research shows that standing taller and choosing to focus on places in your body that feel
strong are associated with _____.

Answer: decreased cortisol and increased testosterone

Q No110. When it comes to a felt resource, what matters most?

Answer: The felt resource should be pleasant, purposeful, and practiced frequently.

Q No111. What type of stress occurs if you are able to make an informed adjustment to the gap
between demand and capacity?

Answer: acute

Q No112. The human brain is hardwired for _____.

Answer: safety

Q No113. The human brain has two methods for processing information. What are they?

Answer: conscious and non-conscious

Q No114. What element helps our brains have more energy to focus on a purpose?

Answer: clarity

Q No115. What action could a leader take to create a more positive emphasis in a very busy
environment?

Answer: spaces employees can go into to increase their energy

Q No116. Stress can be chronic but also _____

Answer: contagious

Q No117. What happens when we feel like we are more connected with a team or an individual?

Answer: The brain's perception of stress changes and our experience of stress turns positive.

Q No118. If you are under stress, what is the best way to recharge and calm the brain?

Answer: have a consistent pattern of breathing (6 breaths per minute)

Q No119. What is the gap, at which something occurs, between demand and capacity?

Answer: stress

Q No120. Izabella's team is feeling overwhelmed and stressed with their project. To better
understand what is driving this, what can Izabella do to proactively help?

Answer: conduct an energy audit

Q No121. Mickey is applying a simple stress mastery formula to help himself manage stress. What
are the three main components of this formula?

Answer: assess; appreciate; adjust

Q No122. Rather than approach stress from a mindset of judgment, you should switch to a mindset
of _____.

Answer: curiosity

Q No123. Amit is having an especially bad day at work. Her best friend Vani, who is a very negative
person, invites her to lunch. What can Amit do in this situation to get past her negative feelings?
Answer: Create a small offset at lunch.

Q No124. Amy worked hard for a promotion, but her boss gave it to a coworker who is less qualified.
What should Amy do to overcome her negative feelings about being passed over for the promotion?

Answer: Take any small step toward her big picture.

Q No125. In the "BRAVE" framework of overcoming the fear of failure, what step includes not
underestimating your ability to bounce back from failure?

Answer: the E

Q No126. If you are trying to keep from negative self-talk, how can the 90:10 rule help?

Answer: 90% of how you feel about yourself will come from self-worth and 10% from assigned
worth.

Q No127. What is the purpose of the PALMS-Up exercise when you feel yourself starting to lose your
temper?

Answer: to take a moment and think about the five components that comprise the acronym PALMS

Q No128. How can the Who, How, What model put criticism into a perspective that moves you to
positive feelings rather than negative feelings?

Answer: You decide who will criticize you, and what you will do in response to their criticism.

Q No129. Every time Hasan's boss asks him to change the toner in the copy machine, he feels his
skills as an accounting clerk are minimized. How can Hasan best move beyond these negative
feelings?

Answer: Engage in understanding.

Q No130. Where in the STEP BACK approach for handling difficult relationships should you try to
understand why someone is acting the way they are?

Answer: Assumptions On Intentions Must Stop

Q No131. Natalia watches the evening news every night. To avoid having negative thoughts from the
depressing news stories, she thinks about how newscasts get ratings. What technique is Natalia
using?
Answer: Nature Channel

Q No132. Joram received an unexpectedly harsh annual review. How can he use the 2P Plan to keep
from falling into negativity?

Answer: Spend 50% of his time on pragmatism and 50% on possibilities.

Q No133. When you are dealing with people who constantly complain, in which part of the CAUSE
acronym will you offer reaffirming words to say to them?

Answer: understanding insecurity

Q No134. Lucia's career coach tells her to always verbalize any negative thoughts she is having. Is
this good advice?

Answer: No, verbalizing negative thoughts is far more damaging to positivity than having the
thoughts.

Q No135. What impact does "grindfulness" have on your positivity?

Answer: It is the combination of gratitude and mindfulness that is more powerful than either is
individually in staying positive.

Q No136. When you are setting a morning routine for positivity, what should you avoid?

Answer: setting macro goals for the day

Q No137. If you want to be positive by staying present in the moment, what three steps should you
take?

Answer: Stop multitasking, catch the drift, and send signals of absorption.

Q No138. What do your values help you understand?

Answer: all of these answers

Q No139. Motivations and drivers can change over time.

Answer: TRUE

Q No140. Your beliefs about a situation _____.

Answer: will cause you to react or respond to the event

Q No141. The feedback cycle _____.

Answer: promotes continuous development

Q No142. Impact is _____.

Answer: the other person's perception of how you come across

Q No143. When building self awareness, it's important to always identify which perspective is
correct.

Answer: FALSE

Q No144. What is critical when receiving feedback effectively?

Answer: listening without judgement

Q No145. The ripple effect is caused by _____.

Answer: one person's emotions and behaviors

Q No146. Reflection is a simple self awareness technique because _____.

Answer: it's a simple technique which you can use alone

Q No147. Riding the challenge wave is about _____.

Answer: viewing challenges as opportunities to learn, grow, and develop

Q No148. There are three key factors that help to create success when developing self awareness.

Answer: TRUE

Q No149. Why is reviewing your action plan critical?

Answer: It helps you to test whether you've got the right strategy in place to achieve the best
results.

Q No150. It's important to focus on creating a building self awareness action plan in order to _____.
Answer: all of these answers

Q No151. What does Barry Barish really mean by a 'stupid question'?

Answer: a question that genuinely seeks a new or unknown answer

Q No152. How does the average 5-year-old child process challenges differently from an adult?

Answer: They see possibilities rather than obstacles

Q No153. Which sentence demonstrates a problem solving mindset?

Answer: It would be great to get away this weekend and if we decorate the living room bit by bit
rather than one go, in it's doable.

Q No154. What makes for a great mentor?

Answer: someone who guides you towards finding your own solutions

Q No155. How do you learn to trust your instinct

Answer: by seeing your instinct as a starting point

Q No156. Is getting your head down and powering through a task the best method?

Answer: No, your focus will blur.

Q No157. Why is the phrase 'Alienus Non Diutius' so powerful?

Answer: It emphasizes learning from others via expansive thinking.

Q No158. What is the first thing you should do when looking to share your thinking?

Answer: Listen.

Q No159. How should you deal with fear?

Answer: Step in to it.

Q No160. Which symptom indicates that you may be low on dopamine?

Answer: forgetfulness

Q No161. John repeatedly asks why-type questions to analyze a problem. What does he produce?

Answer: a tree or chain

Q No162. What are the "Five Whys"?

Answer: a way to assess the system, rather than the first person who has a problem

Q No163. When investigating fault, why does it make sense to try swapping items in the scenario
around?

Answer: to find out where the fault lies

Q No164. Senge says _____.

Answer: we think we are in control, but really, our decisions are predictable

Q No165. Company A has 50,000 customers. According to the Pareto principle, about how many of
those customers are responsible for 80 percent of the customer complaints?

Answer: 10000

Q No166. How can you prove that you have found the real or correct cause of a problem?

Answer: Compare control groups.

Q No167. According to Senge, what do most difficult processes have in common?

Answer: time delays and feedback

Q No168. What is the most common reason for assuming the wrong cause of a problem?

Answer: There can be a common cause for two problems, so you think one problem is causing the
other.

Q No169. What is Pareto's primary message?

Answer: 80% of problems come from 20% of causes.

Q No170. A solution identification and evaluation process in the Kepner-Tregoe paradigm could also
be called _____.

Answer: trial and error

Q No171. Rosalinda wants to increase her creativity, but has no idea how to do so. What would you
recommend?

Answer: Practice several of the documented formal techniques until she has favorites.

Q No172. What is not

true about decision trees?

Answer: Decision trees are just another version of a mind map.

Q No173. Jim has no idea what a mind map is. How would you best describe one to him?

Answer: It includes branching clusters of ideas that expand outward from a central core.

Q No174. What should an effective problem solver keep in mind when thinking about creativity?

Answer: Creativity can be increased via many different techniques.

Q No175. What is the best type of thinking when solving a problem?

Answer: Generate lots of ideas and then choose the best one.

Q No176. For which scenario would the use of a decision tree be most appropriate?

Answer: describing a sequence of choices and outcomes

Q No177. When brainstorming, which practice should you follow for ideal results?

Answer: Separate the idea generation from the judging process.

Q No178. Marge is a very analytical thinker who can reliably solve many problems. However,
sometimes she gets stuck. What will help Marge?

Answer: a creative leap

Q No179. Mind maps should be _____.

Answer: used to explain a problem as well as generate a view of a problem

Q No180. Frank is leading a brainstorming group in his department. What are his two
responsibilities?

Answer: to record ideas and discourage judging

Q No181. When solving problems, is it better to use intuition or logic?

Answer: It's best to use both approaches and see if the results agree.

Q No182. The four rules for decision making include tossing a coin, choosing the simplest option, and
_____.

Answer: realizing that if it's close, it doesn't matter

Q No183. What is the central message of the "sunk cost" paradox?

Answer: Your decisions should be made only on the basis of the numbers going forward from now.

Q No184. If your costs are between $230 and $250, and your sales are between $240 and $300,
what is the range for your profits?

Answer: –$10 to $70

Q No185. An important way to avoid bias in framing is to use _____ words.

Answer: neutral

Q No186. Manipulative framing can be deliberate or _____.

Answer: accidental

Q No187. What is true about implementation?

Answer: Implementation is often forgotten.

Q No188. Milan is analyzing a decision for which her heart and head disagree. What should Milan
do?

Answer: Adjust both analyses until there is agreement.

Q No189. Why is tossing a coin more interesting than simply making a random choice?

Answer: Using this process may help you discover your emotions or intuition.

Q No190. Alice wants to compare six possible solutions to a complex problem involving her family's
affairs. How should Alice proceed?

Answer: Build a comparison chart, with pros and cons for each option.

Q No191. A comparison chart typically has _____.

Answer: columns for the strengths and weaknesses of each idea

Q No192. How should you consider implementation in decision-making?

Answer: Include it in the same way as any other factor.

Q No193. Even though a rating chart is subjective, when is it most useful?

Answer: when making a group decision

Q No194. What is the best way to use a rating chart?

Answer: Multiply the scores for each option by the weighting of the factors.

Q No195. When making a decision, once you know the highest scoring option, what should you do?

Answer: Decide whether it has enough "want-to-have" features.

Q No196. What is the expected value of an investment that has a 40 percent chance of yielding $1.2
million, and a 60 percent chance of losing $500,000?

Answer: 180000

Q No197. What is not

a good foundation for making a decision?

Answer: Choose the method with the largest upside.

Q No198. Suppose you are selling items for $100 and your cost of goods are $90. Which analysis is
the farthest off base?

Answer: A 5% price increase will double your profit.

Q No199. Why does Risky Shift occur?

Answer: Risk takers are more vocal than others.

Q No200. Greg is evaluating two pieces of equipment for purchase. They both meet minimum
functionality requirements. How should Greg choose?

Answer: by scoring the optional factors

Q No201. Elina has trouble staying focused on any topic for very long. Which step is most useful for
Elina?

Answer: Prepare mentally and physically for the activity.

Q No202. Seppo holds on to certain biases that tend to cause some bad decisions and blunders in his
life. How can Seppo improve?

Answer: by actively studying what went wrong in the past

Q No203. Why is it useful for a leader to begin a discussion with questions?

Answer: They can stimulate conversation.

Q No204. Why is it important to identify the purpose of an information source?

Answer: to identify biases

Q No205. In the PERT process, what must you do right before making your final plan?

Answer: Assess feasibility and make adjustments.

Q No206. When should you use participatory decision-making?

Answer: when additional expertise is needed

Q No207. Why should you introduce some structure into your problem-solving methods?
Answer: to reduce conflict and achieve better decisions

Q No208. Atul wants to ensure that the current project embraces all cultural groups. Which type of
criterion concerns Atul?

Answer: ethical

Q No209. Why would buzz groups generate more ideas than a brainstorming session?

Answer: They encourage quieter participants to speak up.

Q No210. You are arguing to make a change to the current methods for accomplishing a task. Which
type of statement are you making?

Answer: policy

Q No211. When limiting decision choices, what is the most important factor to consider?

Answer: Perfection is not necessary.

Q No212. Why should you use an iterative process in solution implementation?

Answer: to constantly improve

Q No213. How can you avoid groupthink?

Answer: by appointing a devil's advocate

Q No214. Pedro calls Maria a habitual liar and concludes that nothing she says is trustworthy. Which
type of fallacy is Pedro exhibiting?

Answer: ad hominem

Q No215. How can you best deal with situations in which you suspect cherry picking?

Answer: by asking for complete data covering the whole picture

Q No216. What can you use action plans for, in addition to leading to the implementation of your
solution?

Answer: to assess success and correct as needed

Q No217. What type of logical fallacy is someone using when they attack your position by omitting
key parts of your argument?

Answer: strawman

Q No218. High-functioning groups can encounter pitfalls that derail good problem-solving. What
does it mean if a group centers itself?

Answer: It focuses on agreement rather than dissent.

Q No219. Why is analysis of information sources important to your critical thinking?

Answer: You make sure your sources are trustworthy.

Q No220. Why would you use buzz groups when leading your team to find solutions?

Answer: to ensure that everyone is comfortable participating

Q No221. You are meeting a colleague who disagrees with you about the direction your team should
take on a project. What can you do to keep your biases from affecting the conversation?

Answer: Consider the issues from your colleague's perspective.

Q No222. What is a best practice that helps you stay focused and think critically during meetings?

Answer: Mentally prepare by removing your biases.

Q No223. How can asking questions help you become a critical thinker and better leader?

Answer: You make sure your team is engaged.

Q No224. What type of decision-making would you use to gain additional expertise and team buy-in,
but also to retain the final say?

Answer: participatory

Q No225. What is a benefit of using the nominal group technique for problem-solving?

Answer: It is a way to ensure that everyone gets involved.

Q No226. When using PERT for solving a large and complex problem, what is your last step?

Answer: Isolate the critical path forward.

Q No227. You are deciding on the logistics for a meeting. What type of assessment criteria are you
using when you consider the number of attendees and size of the meeting rooms?

Answer: practical

Q No228. What should you do to become a better thinker?

Answer: Become a better communicator.

Q No229. How does taking your time help improve your thinking?

Answer: You look more closely at generalizations.

Q No230. How can you build intellectual humility?

Answer: Inventory and question your most sincere beliefs.

Q No231. What is an advantage of using a thought experiment?

Answer: to identify the most important elements of an idea

Q No232. Which type of generalization is represented by the statement, "No one is polite anymore."

Answer: dismissive generalization

Q No233. If you say, "The Grand Canyon is this country's most beautiful landmark," what kind of
statement are you making?

Answer: a normative one

Q No234. When you talk with others about a concept you agree on, how can conceptions influence
your discussion?

Answer: You can agree on a concept, but disagree on conceptions.

Q No235. When you are trying to assess information you have seen in several places and go to the
original source, what is something you want to find out about the author?
Answer: Does the author have conflicts of interest?

Q No236. How would you describe the superhero technique?

Answer: You seek the best argument against your viewpoint.

Q No237. What is the best way to define something when you want to make sure you and your
colleague are talking about the same thing?

Answer: Explain what it is.

Q No238. If you are trying to convince a colleague of something, what can you do to ensure you are
not begging the question?

Answer: Look at the reasons that support your conclusion.

Q No239. What does it mean when you reject someone's argument because of the ad hominem
theory?

Answer: You reject their argument because of the person, not the argument.

Q No240. When you are having a disagreement with someone, why might you use the principle of
charity?

Answer: to understand their argument

Q No241. You are trying to get to the heart of why something is the way it is. What question can you
ask to identify the motivations you might be missing?

Answer: "Who benefits from it?"

Q No242. What can you do when you have a decision to make and cannot reason through it?

Answer: Make a choice and learn from it.

Q No243. What should you consider when thinking about the relativism of truth?

Answer: It is self-contradictory.