9.12 Live Dinie

1.
SR NUMBER:1-25673043063
Time/ Date :8:17 AM 9/12/2022

Caller info
Caller's Name : mohd hafiz
Contact Number : 019-3527649
094717009 fasbtk
=======================================
Issue :
---------------
Cust inquiry regarding tech issue
Advise / Action :
--------------------------------
- Advise cust refer Tech Dept for further assistance
- COLD transfer to Tech Dept
- Informed cust if call drop can contact us again dail 100 after that select
1 for tech dept
-Cust ack
Special Remarks / Outcome :

----------------------------------------------
NPS AND PROMOTE DIGITAL SITE
Caller
Change in contact details : NO
Update secondary contact : NO
System Proof :
-------------------------
CALLER NAME : NOT APPEAR IN OVAL
SNI : NOT APPEAR IN OVAL
Language : Malay
DINIE - NRT Billing & Provi 013 Melaka

=====================================================================
2.
SR NUMBER:1-59830447818
Time/ Date :9:00 AM 9/12/2022

Caller info
Caller's Name : JALILA BINTI JUNSI
Contact Number : 01110062109
jaywon@unifi
=======================================
Issue :
---------------
-Cust inquiry regarding Tech issue
Advise / Action :
--------------------------------
1 for tech dept
-Cust ack

----------------------------------------------
Caller
System Proof :
-------------------------
Language : Malay

=====================================================================
3.
SR NUMBER:1-59832022308
Time/ Date :9:21 AM 9/12/2022

Caller info
Caller's Name : OO SZE YING
Account owner detail

=======================================
Issue :
---------------
-Cust checking on relocation progress
-Cust claim she make relocation order on 4.11.2022 on tmp bukit mertajam
Advise / Action :
--------------------------------
-As per check on efrom, swift, nova there are no info can be found
-Adv cust to walkin tmp or email help@tm.com.my for apply relocation
i. Authorize letter(with include reason)
ii.Copy of Company Director MyKad / Passport
iii. Copy of authorize person MyKad / Passport
v. BR Form for Sdn Bhd & Bhd - FORM 9,24,49
-Cust told she will go back to tmp bukit mertajam
-Cust agreee

----------------------------------------------
Caller
System Proof :
-------------------------
Language : Malay

=====================================================================
4.
SR NUMBER:1-BSL5HGX
Time/ Date :9:47 AM 9/12/2022

Caller info
Caller's Name : mohd ridwan
====================================
Issue :
---------------
-Cust inquiry regarding unifi mobile
Advise / Action :
--------------------------------
- Advise cust refer unifi mobile dept for further assistance
- COLD transfer to unifi mobile dept
5 for unifi mobile dept
-Cust ack

----------------------------------------------
Cust waiting for 10 minutes
Cust in rushing (unable to provide NPS and promote MYUNIFI)
System Proof :
-------------------------
Language : Malay

=====================================================================
5.
SR NUMBER:1-BSL5HH1
Time/ Date :10:03 AM 9/12/2022

Caller info
Caller's Name : LAI
=======================================
Issue :
---------------
-Cust make renovation on his house, the contracktor ask to call 100 to extend the
telco cable
Advise / Action :
--------------------------------
1 for tech dept
4 sales and product dept
-Cust ack

----------------------------------------------
System Proof :
-------------------------
Language : Malay

=====================================================================
6.
SR NUMBER:1-59833971278
Time/ Date :10:28 AM 9/12/2022

Caller info
Caller's Name : JAFFRI BIN HUSSAIN
jaffrie76@unifi
=======================================
Issue :
---------------
-Cust inquiry regarding add on tv 42 inci on 28.11.2022
-Cust register by unifi portal
Advise / Action :
--------------------------------
-Adv cust device will deliver to cust premise at their premise within 30 working
days
- Adv cust can check their delivery status at
http://lineclearexpress.com/my/tracking
- Cust ack

----------------------------------------------
Caller
System Proof :
-------------------------
Language : Malay

=====================================================================
7.
SR NUMBER:1-59834453137
Time/ Date :10:49 AM 9/12/2022

Caller info
Caller's Name : amirul
ukm_mtdc1@unifibiz
1021292592
====================================
Issue :
---------------
-Cust inquiry regarding Tech issue
Advise / Action :
--------------------------------
1 for tech dept
-Cust ack

----------------------------------------------
Caller
System Proof :
-------------------------
Language : Malay

=====================================================================
8.
SR NUMBER:1-59834800536
Time/ Date :10:58 AM 9/12/2022

Caller info
Caller's Name : MS PRIYASHYAMINI
ken18kumar@unifi
====================================
Issue :
---------------
-Cust inquiry regarding report progress
Advise / Action :
--------------------------------
-As per check on #1-59467112928 status open Created : 01-12-2022
-Adv cust to wait for feedback
-Cust ack
----------------------------------------------
-Cust demand for urgent feedback from second level
Caller
System Proof :
-------------------------
Language : English

=====================================================================
9.
SR NUMBER:
Time/ Date :12:16 PM 9/12/2022

Caller info
Caller's Name : KHAIRUDIN BIN MAT DAUD
===================================
Issue :
---------------
-Cust request for create 30 days notice for termination account
Advise / Action :
--------------------------------
- Reason cust terminate: pindah
-Requested by owner: YES

-Confirm with cust contact number : YES
-Inform cust not in contract
-Advice customer the 30 days notice is starting from (today report created) and
date for 30 days is on:
- Advice customer to clear the outstanding prior to day 30. If not, will unable to
proceed with termination order.
- Inform customer will receive SMS (If you have credit balance with us, we'll
refund you within 90 days)
- No need to return the BTU at TMP ( no equipment return)
- Inform cust to pay the outstanding amount within 14 days from today
- Inf cust that termination will be processed between day 28 to day 30 from the req
date.
-Inform customer will receive FINAL bill after termination order is completed.
- Cust agree
(1) Account Owner's Full Name:KHAIRUDIN BIN MAT DAUD

(2) Account Owner's IC/Passport:780219-14-6937
(3) Account Owner's Contact No:0197590023
(4) Account No:1050078128
(5) VOBB/Service No:60332903162
(6) Username/Login ID:khairudinmdaud18@unifi
(7) Complete Billing Address:18, - , JALAN, 1C/KU4 TAMAN HIJRAH - 42100 KLANG
SELANGOR
(8) Remark/Details: <Outstanding and usage amount> & <Date of Day 30>
(9) Reason for termination: move to new house
i. Bank Owner ID Type (IC No / Old IC No / BRN No / Passport No / Police No) -

780219-14-6937
ii. Bank Owner ID number - IC NO
iii. Bank Name - MAYBANK
iv. Bank Account Number - 162067466424
2. Supporting documents required:

i. Bank statement letter / bank detail front page -
ii. Copy of Identification Document (IC/Passport/BRN/Police ID)
- Kindly advice customer to submit the documents to help@tm.com.my within 3 working

days
(provide SR number and advice customer to attach the SR number in the email).

----------------------------------------------
SECURITY CHECK DONE
System Proof :
-------------------------
Language : Malay

=====================================================================
10.
SR NUMBER:1-59842466704
Time/ Date :2:43 PM 9/12/2022

Caller info
Caller's Name : NORMALYANTY

Account No. : 1070597966
normalyanty1031@unifi
=======================================
Issue :
---------------
Cust inquiry regarding account number
Advise / Action :
--------------------------------
-Adv cust acc no :1070597966
-Cust ack

----------------------------------------------
SECURITY CHECK DONE
Caller
Cust drop call during conversation (unable to provide NPS and promote MYUNIFI)
System Proof :
-------------------------
Language : Malay

=====================================================================
11.
SR NUMBER:1-59843164260
Time/ Date :2:54 PM 9/12/2022

Caller info
Caller's Name : jannah
sukhvindersingh@unifi
=======================================
Issue :
---------------
-Cust inquiry regarding billing issue
Advise / Action :
--------------------------------
-Adv cust about bill detail
-Cust ack
This is billing details for this account:

Bill Date:04.12.2022
Bill Due Date:25.12.2022
Last Payment:31.10.2022
Last Payment Amount:136.75
Current Charges:273.50
Delequent:
Total Amount:-326.50

----------------------------------------------
Caller
System Proof :
-------------------------
Language : Malay

=====================================================================
12.
SR NUMBER:1-59845157248
Time/ Date :3:11 PM 9/12/2022

Caller info
Caller's Name : MISS LIM
bill chsrge month
==================================
Issue :
---------------
-Cust checking why bill high compare to last month
Advise / Action :
--------------------------------
-As per check on order #1-59411428241
-Cust UniFi Special Discount RM90 already end on 03/08/2022 01:27:05 PM
-Adv cust about VAS
-Adv cust to refer sale about promo package
- Advise cust refer sales dept for further assistance
- COLD transfer to sales dept
4 sales
-Cust ack

----------------------------------------------
System Proof :
-------------------------
Language : Malay

=====================================================================
13.
SR NUMBER:1-59845157618
Time/ Date :4:08 PM 9/12/2022

Caller info
Caller's Name : RAGUPATHY A/L M VARATHARAJOO
==================================
Issue :
---------------
Advise / Action :
--------------------------------
- Explain about bill details
- Informed outstanding amount RM187.70
- Informed reactivation need settle all outstanding amount RM50.95
- As per check account barred
- Reactivation within 30 minutes
- Reconnection Fee NOVA - RM10 Per Account
ICP - RM10 Per Service will be imposed in the next bill
- Advice customer can pay bills online via unifi.com.my or myunifi app or JomPAY.
- Cust ack

Bill Date:01.12.2022
Bill Due Date:22.12.2022
Last Payment:08.11.2022
Last Payment Amount:200.00
Current Charges:50.95
Delequent:
Total Amount:187.70

----------------------------------------------
Caller
System Proof :
-------------------------
Language : Malay

=====================================================================
14.
SR NUMBER:
Time/ Date :4:25 PM 9/12/2022

Caller info
Caller's Name : haziq
===================================
Issue :
---------------
-Cust inquiry regarding contract
-Cust request for create 30 days notice for termination account
Advise / Action :
--------------------------------
-As per check cust contrack end on 01/06/2022 11:19:02 AM
- Reason cust terminate: move to new house
-Requested by owner: YES
-Confirm with cust contact number : YES
-Inform cust not in contract
-Advice customer the 30 days notice is starting from (today report created) and
date for 30 days is on:
- Advice customer to clear the outstanding prior to day 30. If not, will unable to
proceed with termination order.
- Inform customer will receive SMS (If you havecredit balance with us, we'll refund
you within 90 days)
- No need to return the BTU at TMP ( no equipment return)
- Inform cust to pay the outstanding amount within 14 days from today
- Inf cust that termination will be processed between day 28 to day 30 from the req
date.
-Inform customer will receive FINAL bill after termination order is completed.
- Cust agree
(1) Account Owner's Full Name:NORZAIFUL HARIQ BIN ARIS

(2) Account Owner's IC/Passport:940310-01-5735
(3) Account Owner's Contact No:0136368541
(4) Account No:1047394091
(5) VOBB/Service No:60380668541
(6) Username/Login ID:norzaifulhariq94@unifi
(7) Complete Billing Address:3, 7 BLOK A VISTA MILLENNIUM, JALAN, DM 1
TAMAN DESA MILLENNIA - 47100 PUCHONG SELANGOR
(8) Remark/Details: <Outstanding and usage amount> & <Date of Day 30>
(9) Reason for termination: move to new house
i. Bank Owner ID Type (IC No / Old IC No / BRN No / Passport No / Police No) - ic

no
ii. Bank Owner ID number - 940310-01-5735
iii. Bank Name - hong leong bank
iv. Bank Account Number - 22150024848
2. Supporting documents required:

i. Bank statement letter / bank detail front page -
ii. Copy of Identification Document (IC/Passport/BRN/Police ID)
- Kindly advice customer to submit the documents to help@tm.com.my within 3 working

days
(provide SR number and advice customer to attach the SR number in the email).

----------------------------------------------
SECURITY CHECK DONE
System Proof :
-------------------------
Language : Malay

=====================================================================
15.
SR NUMBER:1-59848082533
Time/ Date :5:03 PM 9/12/2022

Caller info
Caller's Name : firdaus
===================================
Issue :
---------------
-Cust claim that his account suspended
Advise / Action :
--------------------------------
-As per check acc 1047527799 on consice ,
acc still active
-As per check on bill have outstanding RM191.00 on dec bill
-Cust ack
-Cust will call back after work

----------------------------------------------
System Proof :
-------------------------
Language : Malay

=====================================================================
16.
SR NUMBER:
Time/ Date :
Caller info
Caller's Name :
Contact Number :

Service Number :
Email address :
Customer (IC)/BRN :
Account Owner :
Company Name :
Account No. :
Address :
=======================================
Issue :
---------------
Cust inquiry regarding contract/order status
Cust request downgrade/upgrade / relocate / terminate account
Cust inquiry regarding Tech / Billing issue
Cust inquiry installation for appointment
Cust want to know procedure for
Advise / Action :
--------------------------------
- Advise cust contract started from :
- As per check cust installation date :
- Advise cust refer Sales / Tech Dept for further assistance
- COLD transfer to Sales / Tech Dept
1 for tech dept
Billing Inquiry/ Request Resend
- Advice customer also can view bill or make payment via Tm portal or by download
myunifi apps
- Customer insist and unmanageable

- Informed outstanding amount RM
- Informed reactivation need settle all outstanding amount RM
- Account Active / Suspend / PRTN
-Advice customer on registration auto pay via
Unifi Portal or myunifi Apps
- Cust agree

Bill Date:
Bill Due Date:
Last Payment:
Last Payment Amount:
Current Charges:
Delequent:
Total Amount:

----------------------------------------------
SECURITY CHECK DONE
NO EZ BILL ID
Caller
Change in contact details : YES/NO
**Change to
**Create new contact to
Update secondary contact : YES/NO

** Update in contact applet
** Create secondary contact details
Full Name :
Contact Number :
**Caller donâ€™t want to provide Secondary contact after 1 attempts

**Already have multiple contact number in contact applet
System Proof :
-------------------------
CALLER NAME : APPEAR/NOT APPEAR IN OVAL
SNI : APPEAR/ NOT APPEAR IN OVAL
Language : English / Malay

=====================================================================
17.
SR NUMBER:
Time/ Date :
Caller info
Caller's Name :
Contact Number :

Service Number :
Email address :
Customer (IC)/BRN :
Account Owner :
Company Name :
Account No. :
Address :
=======================================
Issue :
---------------
Advise / Action :
--------------------------------
1 for tech dept

myunifi apps

- Cust agree

Bill Date:
Bill Due Date:
Last Payment:
Current Charges:
Delequent:
Total Amount:
----------------------------------------------
SECURITY CHECK DONE
NO EZ BILL ID
Caller
**Change to

Full Name :
Contact Number :

System Proof :
-------------------------

=====================================================================
18.
SR NUMBER:
Time/ Date :
Caller info
Caller's Name :
Contact Number :

Service Number :
Email address :
Customer (IC)/BRN :
Account Owner :
Company Name :
Account No. :
Address :
=======================================
Issue :
---------------
Advise / Action :
--------------------------------
1 for tech dept

myunifi apps

- Cust agree

Bill Date:
Bill Due Date:
Last Payment:
Current Charges:
Delequent:
Total Amount:

----------------------------------------------
SECURITY CHECK DONE
NO EZ BILL ID
Caller
**Change to

Full Name :
Contact Number :

System Proof :
-------------------------

=====================================================================
19.
SR NUMBER:
Time/ Date :
Caller info
Caller's Name :
Contact Number :

Service Number :
Email address :
Customer (IC)/BRN :
Account Owner :
Company Name :
Account No. :
Address :
=======================================
Issue :
---------------
Advise / Action :
--------------------------------
1 for tech dept

myunifi apps

- Cust agree
Bill Date:
Bill Due Date:
Last Payment:
Current Charges:
Delequent:
Total Amount:

----------------------------------------------
SECURITY CHECK DONE
NO EZ BILL ID
Caller
**Change to

Full Name :
Contact Number :

System Proof :
-------------------------

=====================================================================
20.
SR NUMBER:
Time/ Date :
Caller info
Caller's Name :
Contact Number :

Service Number :
Email address :
Customer (IC)/BRN :
Account Owner :
Company Name :
Account No. :
Address :
=======================================
Issue :
---------------
Advise / Action :
--------------------------------
1 for tech dept

myunifi apps

- Cust agree

Bill Date:
Bill Due Date:
Last Payment:
Current Charges:
Delequent:
Total Amount:

----------------------------------------------
SECURITY CHECK DONE
NO EZ BILL ID
Caller
**Change to

Full Name :
Contact Number :

System Proof :
-------------------------

=====================================================================
21.
SR NUMBER:
Time/ Date :
Caller info
Caller's Name :
Contact Number :

Service Number :
Email address :
Customer (IC)/BRN :
Account Owner :
Company Name :
Account No. :
Address :
=======================================
Issue :
---------------
Advise / Action :
--------------------------------
1 for tech dept

myunifi apps

- Cust agree

Bill Date:
Bill Due Date:
Last Payment:
Current Charges:
Delequent:
Total Amount:

----------------------------------------------
SECURITY CHECK DONE
NO EZ BILL ID
Caller
**Change to

Full Name :
Contact Number :

System Proof :
-------------------------

=====================================================================
22.
SR NUMBER:
Time/ Date :
Caller info
Caller's Name :
Contact Number :
Service Number :
Email address :
Customer (IC)/BRN :
Account Owner :
Company Name :
Account No. :
Address :
=======================================
Issue :
---------------
Advise / Action :
--------------------------------
1 for tech dept

myunifi apps

- Cust agree

Bill Date:
Bill Due Date:
Last Payment:
Current Charges:
Delequent:
Total Amount:

----------------------------------------------
SECURITY CHECK DONE
NO EZ BILL ID
Caller
**Change to

Full Name :
Contact Number :

System Proof :
-------------------------

=====================================================================
23.
SR NUMBER:
Time/ Date :
Caller info
Caller's Name :
Contact Number :

Service Number :
Email address :
Customer (IC)/BRN :
Account Owner :
Company Name :
Account No. :
Address :
=======================================
Issue :
---------------
Advise / Action :
--------------------------------
1 for tech dept

myunifi apps

- Cust agree

Bill Date:
Bill Due Date:
Last Payment:
Current Charges:
Delequent:
Total Amount:

----------------------------------------------
SECURITY CHECK DONE
NO EZ BILL ID
Caller
**Change to

Full Name :
Contact Number :

System Proof :
-------------------------

=====================================================================
24.
SR NUMBER:
Time/ Date :
Caller info
Caller's Name :
Contact Number :

Service Number :
Email address :
Customer (IC)/BRN :
Account Owner :
Company Name :
Account No. :
Address :
=======================================
Issue :
---------------
Advise / Action :
--------------------------------
1 for tech dept

myunifi apps

- Cust agree

Bill Date:
Bill Due Date:
Last Payment:
Current Charges:
Delequent:
Total Amount:

----------------------------------------------
SECURITY CHECK DONE
NO EZ BILL ID
Caller
**Change to

Full Name :
Contact Number :

System Proof :
-------------------------

=====================================================================
25.
SR NUMBER:
Time/ Date :
Caller info
Caller's Name :
Contact Number :

Service Number :
Email address :
Customer (IC)/BRN :
Account Owner :
Company Name :
Account No. :
Address :
=======================================
Issue :
---------------
Advise / Action :
--------------------------------
1 for tech dept

myunifi apps

- Cust agree

Bill Date:
Bill Due Date:
Last Payment:
Current Charges:
Delequent:
Total Amount:

----------------------------------------------
SECURITY CHECK DONE
NO EZ BILL ID
Caller
**Change to

Full Name :
Contact Number :

System Proof :
-------------------------

=====================================================================

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1.

Time/ Date :8:17 AM 9/12/2022

Special Remarks / Outcome :

DINIE - NRT Billing & Provi 013 Melaka

Time/ Date :9:00 AM 9/12/2022

Special Remarks / Outcome :

DINIE - NRT Billing & Provi 013 Melaka

Time/ Date :9:21 AM 9/12/2022

Account owner detail

Special Remarks / Outcome :

DINIE - NRT Billing & Provi 013 Melaka

Time/ Date :9:47 AM 9/12/2022

Special Remarks / Outcome :

DINIE - NRT Billing & Provi 013 Melaka

Time/ Date :10:03 AM 9/12/2022

Special Remarks / Outcome :

DINIE - NRT Billing & Provi 013 Melaka

Time/ Date :10:28 AM 9/12/2022

Special Remarks / Outcome :

DINIE - NRT Billing & Provi 013 Melaka

Time/ Date :10:49 AM 9/12/2022

Special Remarks / Outcome :

DINIE - NRT Billing & Provi 013 Melaka

Time/ Date :10:58 AM 9/12/2022

DINIE - NRT Billing & Provi 013 Melaka

Time/ Date :12:16 PM 9/12/2022

-Requested by owner: YES

(1) Account Owner's Full Name:KHAIRUDIN BIN MAT DAUD

i. Bank Owner ID Type (IC No / Old IC No / BRN No / Passport No / Police No) -

2. Supporting documents required:

- Kindly advice customer to submit the documents to help@tm.com.my within 3 working

Special Remarks / Outcome :

DINIE - NRT Billing & Provi 013 Melaka

Time/ Date :2:43 PM 9/12/2022

Account owner detail

Special Remarks / Outcome :

DINIE - NRT Billing & Provi 013 Melaka

Time/ Date :2:54 PM 9/12/2022

This is billing details for this account:

Special Remarks / Outcome :

NPS AND PROMOTE DIGITAL SITE

DINIE - NRT Billing & Provi 013 Melaka

Time/ Date :3:11 PM 9/12/2022

Special Remarks / Outcome :

DINIE - NRT Billing & Provi 013 Melaka

Time/ Date :4:08 PM 9/12/2022

This is billing details for this account:

Special Remarks / Outcome :

DINIE - NRT Billing & Provi 013 Melaka

Time/ Date :4:25 PM 9/12/2022

(1) Account Owner's Full Name:NORZAIFUL HARIQ BIN ARIS

i. Bank Owner ID Type (IC No / Old IC No / BRN No / Passport No / Police No) - ic

2. Supporting documents required:

- Kindly advice customer to submit the documents to help@tm.com.my within 3 working

Special Remarks / Outcome :

DINIE - NRT Billing & Provi 013 Melaka

Time/ Date :5:03 PM 9/12/2022