Professional Documents
Culture Documents
7.12 Live Dinie
7.12 Live Dinie
7.12 Live Dinie
SR NUMBER:1-59748566688
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Issue :
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Cust inquiry regarding report progress of relocation
Advise / Action :
--------------------------------
-Adv cust that our team already call cust but unreachable
-Adv cust will escalte again for our team to call back
-Cusk ack
Caller
Change in contact details : NO
Update secondary contact : NO
System Proof :
-------------------------
CALLER NAME : NOT APPEAR IN OVAL
SNI : NOT APPEAR IN OVAL
Language : Malay
2.
SR NUMBER:1-59749255358
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Issue :
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-customer request to external Relocation
Advise / Action :
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Troubleshooting / Advise :
PN_C147_DP0057 4
FTTH LANDED 21503843 62 - JALAN MUTIARA INDAH 3 TAMAN MUTIARA INDAH JOHOR BAHRU
JOHOR 81100
Caller
Change in contact details : NO
Update secondary contact : NO
System Proof :
-------------------------
CALLER NAME : NOT APPEAR IN OVAL
SNI : NOT APPEAR IN OVAL
Language : Malay
3.
SR NUMBER:1-59750067687
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Issue :
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-Cust inq report status
Advise / Action :
--------------------------------
-Cust already lodge src 1-59708965434
-Adv cust need to refer building management NI date
-Cust demand order complete ASAP
Cust ack
Special Remarks / Outcome :
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-As per check 1-59558482415/ return 06/12/2022
"Building Management masih tak bagi kebenaran untuk buat pemasangan di sana
berkenaan raceway di building sana. reffer HD ETDAuto Approved"
-Adv cust will escalte report for follow up
NPS AND PROMOTE DIGITAL SITE
Caller
Change in contact details : NO
Update secondary contact : NO
System Proof :
-------------------------
CALLER NAME : NOT APPEAR IN OVAL
SNI : NOT APPEAR IN OVAL
Language : Malay
4.
SR NUMBER:1-59751245214
Advise / Action :
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-Cust provide no order 1-59682606982
-Cust inform that UI call her for change the modem because she use the old modem
-Cust infom that installer call her for NI
-Cust inform that she didnt order for NI
-Cust inform that she already cancel order before
-Adv cust for owner that create report to refer live chat for cancel order
-Cust ack
Caller
Change in contact details : NO
Update secondary contact : NO
System Proof :
-------------------------
CALLER NAME : NOT APPEAR IN OVAL
SNI : NOT APPEAR IN OVAL
Language : Malay
5.
SR NUMBER:1-25670327551
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Issue :
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-Cust inquiry regarding NI
Advise / Action :
--------------------------------
- Advise cust refer Sales Dept for further assistance
- COLD transfer to Sales Dept
- Informed cust if call drop can contact us again dail 100 after that select
4 sales dept
Caller
Change in contact details : NO
Update secondary contact : NO
System Proof :
-------------------------
CALLER NAME : NOT APPEAR IN OVAL
SNI : NOT APPEAR IN OVAL
Language : Malay
6.
SR NUMBER:1-25670152997
System Proof :
-------------------------
CALLER NAME : NOT APPEAR IN OVAL
SNI : NOT APPEAR IN OVAL
Language : Malay
7.
SR NUMBER:1-59752299488
USJ_C029_DP0050 1
FTTH LANDED 593307 55 JALAN USJ 11/1F USJ 11 SUBANG JAYA SELANGOR 47620
System Proof :
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CALLER NAME : NOT APPEAR IN OVAL
SNI : NOT APPEAR IN OVAL
Language : English
8.
SR NUMBER:1-25670327483
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Issue :
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Cust inquiry regarding technical issue
Advise / Action :
--------------------------------
- Advise cust refer Tech Dept for further assistance
- COLD transfer to Tech Dept
- Informed cust if call drop can contact us again dail 100 after that select
1 for tech dept
-Cust ack
Caller
Change in contact details : N0
Update secondary contact : NO
System Proof :
-------------------------
CALLER NAME : NOT APPEAR IN OVAL
SNI : NOT APPEAR IN OVAL
Language : Malay
9.
SR NUMBER:1-25670327568
Advise / Action :
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-Reason cust terminate:
-Requested by owner: NO
-Confirm with cust contact number : YES
-Inform cust not in contract
-Advice customer the 30 days notice is starting from (today report created) and
date for 30 days is on:
-Inform cust to pay the outstanding amount within 14 days from today
-Inform customer will receive FINAL bill after termination order is completed.
- Cust ack and will call back on 10.12.2022
Caller
Change in contact details : NO
Update secondary contact : NO
System Proof :
-------------------------
CALLER NAME : NOT APPEAR IN OVAL
SNI : NOT APPEAR IN OVAL
Language : Malay
10.
SR NUMBER:1-59754580618
Advise / Action :
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-inform cust only registered owner/applicant is allowed to apply for relocation
-security check done
-advice cust to bring BTU (modem) to NEW PREMISE for RELOCATION
-inform cust relocation within 14 days
-inform cust service at old premise will be down 1 day before installation date
-inform cust possibility of a change in the service number if not within the same
Exchange area.
-inform the account must be ACTIVE to do relocation
-inform cust to pay outstanding amount (if any) if want to do relocation to avoid
issue while processing the order
-inform cust no charges for transfer fee
-inform cust about wiring charges
-advice cust to check coverage at new place first
-inform cust if new address not available for unifi, cust able to terminate unifi
without any charges but will be replaced with streamyx with highest speed
-inform cust if disagree to subscribe the highest speed available for streamyx
package, early termination fee will be imposed (if still in contract)
-verify with cust new address: NO 10 JALAN KERAMBIT 9 SUNGAI UDANG 76300 MELAKA
Caller
Change in contact details : NO
Update secondary contact : NO
Cust drop call during conversation (unable to provide NPS and promote MYUNIFI)
System Proof :
-------------------------
CALLER NAME : NOT APPEAR IN OVAL
SNI : NOT APPEAR IN OVAL
Language : Malay
11.
SR NUMBER:
Advise / Action :
--------------------------------
- Cust claimed been charges for October , November and December :
- Kindly refer SR: 1-58095732342 : Cust telah buat report dan cust telah walk in ke
tmpoint pandan utk migrate ke maxis, cust di offer utk staywithunifi dan cust
berjaya buat pertukaran plan ke 300mb staywithunifi 2.0 waiver 6 months. Change
plan : unifi 300Mbps Basic – staywithunifi (complete 26/09/2022) 1-55815469766
TR maxis cancelled : 1-55483233314
- Cust super angry as been promised by TMP tht after upgrade his package there will
be 6 months waiver and he no need to pay anything
- But as per check cust still been charges and no waiver been given after upgraded
as promised by TMP
- Cust been offered by TMP Pandan Indah for package staywithunifi as he want to
migrate to maxis
System Proof :
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CALLER NAME : NOT APPEAR IN OVAL
SNI : NOT APPEAR IN OVAL
Language : Malay
12.
SR NUMBER:1-59757418978
Advise / Action :
--------------------------------
-Adv cust that our team already call cust but unreachable
-Adv cust will escalte again for our team to call back
-Cusk ack
Caller
Change in contact details : NO
Update secondary contact : NO
System Proof :
-------------------------
CALLER NAME : NOT APPEAR IN OVAL
SNI : NOT APPEAR IN OVAL
Language : Malay
13.
SR NUMBER:1-59757868834
Advise / Action :
--------------------------------
- Explain about bill details
This is billing details for this account:
Bill Date:13 Nov 2022
Bill Due Date:Pay immediately
Last Payment:22.09.2022
Last Payment Amount:136.25
Current Charges:97.05
Delequent:97.05
Total Amount:97.05
-Cust ack
Caller
Change in contact details : NO
Update secondary contact : NO
System Proof :
-------------------------
CALLER NAME : NOT APPEAR IN OVAL
SNI : NOT APPEAR IN OVAL
Language : English
14.
SR NUMBER:1-59758761498
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Issue :
---------------
-Cust inq to external relocation
Advise / Action :
--------------------------------
-Cust provide new address :A-24-08, RESIDENSI SUNGAI UDANG NO 8 PINTASAN SAGAMBUT
52000 KUALA LUMPUR
Caller
Change in contact details : NO
Update secondary contact : NO
Cust drop call during conversation (unable to provide NPS and promote MYUNIFI)
System Proof :
-------------------------
CALLER NAME : NOT APPEAR IN OVAL
SNI : NOT APPEAR IN OVAL
Language : Malay
15.
SR NUMBER:1-59761464978
Issue :
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-Cust req to make complain on telemarkerting
Advise / Action :
--------------------------------
-cust claim get offer from sale dept that if he agree upgred package monthly sub
fee will more cheaper order #1-55312118259 / Completed on 13.09.2022
'unifi Biz 100Mbps SME Grant 2.0 (Cloud Standard)(Premium Listing)'
System Proof :
-------------------------
CALLER NAME : NOT APPEAR IN OVAL
SNI : NOT APPEAR IN OVAL
Language : English
16.
SR NUMBER:1-59761002828
Advise / Action :
--------------------------------
-As per check on sr #1-59609886688 Created 04-12-2022 Status:Unassigned
-Adv cust wait for feedback within 14 days
-Cusk ack
Caller
Change in contact details : NO
Update secondary contact : NO
System Proof :
-------------------------
CALLER NAME : NOT APPEAR IN OVAL
SNI : NOT APPEAR IN OVAL
Language : English
17.
SR NUMBER:
Time/ Date :
Caller info
Caller's Name :
Contact Number :
Advise / Action :
--------------------------------
- Advise cust contract started from :
- As per check cust installation date :
- Advise cust refer Sales / Tech Dept for further assistance
- COLD transfer to Sales / Tech Dept
- Informed cust if call drop can contact us again dail 100 after that select
1 for tech dept
4 sales and product dept
Caller
Change in contact details : YES/NO
**Change to
**Create new contact to
Cust drop call during conversation (unable to provide NPS and promote MYUNIFI)
System Proof :
-------------------------
CALLER NAME : APPEAR/NOT APPEAR IN OVAL
SNI : APPEAR/ NOT APPEAR IN OVAL