Evaluation Tool for User Acceptability (IT Experts)

End-users (IT Experts). The legitimate users of a particular proposed project.

(This evaluation tool is intended only for IT Capstone Project –System Development)

Part 1. Characteristics of Respondents

Name: ___________________________________ Affiliation/Company: _____________________

Age: ___________________________________ Position: _______________________________
Sex: ___________________________________

Part 2. Evaluation for Usability, Reliability, Effectiveness and Security

Please indicate a check mark under the column that best describes your response for each item
about the CLSU-OSA: Mental Health Support Chat System. Please use the rating below:

5 – Beyond Acceptable
4 – Acceptable
3 – Slightly Acceptable
2 – Slightly Not Acceptable
1 – Not Acceptable

SECURITY 5 4 3 2 1

The counseling chat system implemented robust security measures to

protect user data and ensure confidentiality.

The system incorporated secure authentication and authorization

mechanisms to prevent unauthorized access.

I did not identify any vulnerabilities or weaknesses in the system's

security controls during my evaluation.

RELIABILITY 5 4 3 2 1

The counseling chat system demonstrated high availability and

consistently provided uninterrupted service.

The system exhibited fault tolerance, recovering gracefully from errors

or failures without compromising user experience.

The system's performance remained stable and responsive, meeting the

demands of concurrent user interactions.

USABILITY 5 4 3 2 1

The counseling chat system had an intuitive and user-friendly interface,

enabling users to navigate and interact with ease.

Users were able to quickly understand and use the system's features
and functionalities without requiring extensive training.

Clear and concise instructions were provided within the system to

guide users in performing desired tasks efficiently.

COMPATIBILITY 5 4 3 2 1

The counseling chat system exhibited compatibility with a wide range

of devices, operating systems, and web browsers.

I verified that the system rendered correctly and functioned as expected

across different platforms and configurations.

Users did not encounter compatibility issues when accessing the

system from their preferred devices and browsers.

Comments/Suggestions:______________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

____________________________
Signature over printed name