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  • Contextualization Cues

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    Mariano Garcia
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    The conversation between an Asian customer and a British cashier at a bank involved some contextual cues that led to misunderstanding. The customer wanted to deposit money but wasn't clear about using a deposit form versus a GIRO form, saying "money" instead of specifying. The cashier responded to the wrong cues initially but they were eventually able to understand each other, with the customer apologizing for not being clear and the cashier acknowledging the situation.

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    Contextualization cues

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    The conversation between an Asian customer and a British cashier at a bank involved some contextual cues that led to misunderstanding. The customer wanted to deposit money but wasn't clear about using a deposit form versus a GIRO form, saying "money" instead of specifying. The cashier responded to the wrong cues initially but they were eventually able to understand each other, with the customer apologizing for not being clear and the cashier acknowledging the situation.

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    © All Rights Reserved
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    Download as pdf or txt
    4 views2 pages

    Contextualization Cues

    Uploaded by

    Mariano Garcia
    The conversation between an Asian customer and a British cashier at a bank involved some contextual cues that led to misunderstanding. The customer wanted to deposit money but wasn't clear about using a deposit form versus a GIRO form, saying "money" instead of specifying. The cashier responded to the wrong cues initially but they were eventually able to understand each other, with the customer apologizing for not being clear and the cashier acknowledging the situation.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 2

    Contextualisation Cues

    An analysis of a trouble-talk between two teachers:

    TEXT B

    2) Analyse the following conversation between a British cashier and an Asian customer at the
    bank. Pay attention to contextualisation cues. What do these cue lead to?

    An interaction at a bank between an Asian customer and a British cashier

    Customer: Excuse m
    Cashier: yes si
    Customer: I want to deposit my MOne
    Cashier: Oh. I see. Ok. You'll need a deposit form the
    Customer: yes. NO,NO. This is the WRONG one
    Cashier: Sorry
    Customer: I got my account in WEMbl
    Cashier: Oh you need a GIRO form the
    Customer: yes GIro for
    Cashier: Why didn't you say so rst time
    Customer: Sorry. Didn't kno
    Cashier: All RIGHT
    Customer: Thank yo
    ?

    fi
    y

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