Greeting introduction

1st prayer
2nd greeting: good morning to each and everyone
3rd Ana says the tittle
4th is get to know the members
5th start the discussion

1. The Proper planning and preparation are essentials for the effective
completion of work-based task.

EXPLANATION:

Planning:
Theme parks, restaurants, and hotels can increase revenue and brand affinity by
developing an engaging consumer event strategy that will encourage visitors to
come back repeatedly throughout the year.
Preparation
Hotels, restaurants, cafes, bars, sandwich shops, and similar establishments that
produce food for clients to eat on the premises or to takeaway are included in the
hospitality sector. These establishments must demonstrate the safety of their
food handling and preparation procedures and maintain records to support this.

2. PURPOSE OF PLAN (page 4)

Explanation:

A plan gives your business a solid foundation and can be used as a roadmap for
profitability and success in the years ahead. In this blog we'll run through why it's
so important to have a plan in place, what you need to include in your plan and
how to get started
To understand the plan are anything that aims to identify: what is to be achieved...
how is to be achieved... who is responsible... the timelines that apply.... what res
urges are available can be properly.....
 3. ORGANIZATIONAL PLAN (page 5)
Explanation:
This structure brings order to every aspect of hotel operation from
the front desk and room service to the human resources
department. Hotel organizational structures are necessary to ensure
maximum profitability from each room, restaurant and bar on a
daily basis.
Efficiently - working or operating in an organized, quick, and effective way
Explanation: means to succeed in the fast-paced hospitality industry, a hotel needs
to be as efficient as possible when it comes to its operational capabilities. Guests
have higher standards than ever and expect a faultless experience whenever they
stay at a hotel, so improving operational efficiency is a must.

Effectively - the service or the product itself meets quality standard

and the job is well done.
Explanation: The capability to communicate effectively with colleagues, guests,
and staff is the most important quality in the hospitality industry. In this new
generation of electronic communication, no one should forget the most necessary
skill of communication that is verbal and non-verbal, and one should emphasize
and execute these skills in the hospitality industry.

4. REFLECTION OF PLAN (Page 5)

Explanation: In this reflection paper I will be reflecting on
marketing in hospitality industry. I will be giving personal examples
and thoughts related with different topics which are “service
characteristics of hospitality and tourism marketing” and “market
segmentation, targeting, and positioning”. I will be referring
textbook when it is needed.
 5. WORKGROUP PLAN (Page 6)

Explanation: Becoming an effective team player is very essential for the

success of not only the team itself but also of the business as a whole. If
you know how to encourage teamwork in hospitality then for sure you’re
success in the industry you’re working with is possible.

 Every member should feel their importance

 Be a good example or role mode
 Be friendly to colleagues
 Promote camaraderie among team members

Written works plan - Normally established plans including the

procedures are to be followed
Verbal work plans - these are often variations plans that need to
make in response to specific actions or response...
Daily priorities - Activities need to be done every day and needed to
response of specific event...
Page 6: Weekly priorities - Set a task including the ordering of
stock, cleaning, stock taking etc...
Regular Duties or work tasks - assigned team or individual team
members.

Page 7 : TYPES OF WORKPLANS

Sales Plan - Six essential hotel sales strategies are: group bookings,

direct bookings, destination marketing, cross promotional sales, guest
rewards strategies, revenue management strategies.

Reporting Plan - Reporting is a summary of data which gives hotel

managers a performance overview of the hotel. Analytics is a set of metrics
which helps the hotel managers.
Production Plan- is a management function that involves planning
organizing, directing, coordinating, motivating, staffing and controlling of
activities in the store and inventory control.

Budgetary Plan - Through the operating budget, management of a hotel

is able to compare planned and actual values in business in a financial year
and this continuously examines the results of its operations.

Team Participation – The work team is the creative team that are the
people who come together to improve the work of the organization
Work schedules – Work scheduling is the most essential and the most
complex task in service Industry. Work scheduling involves putting the
right people on the right jobs at the right times to meet customer
demand.

Team and Individual learning goals. -

Working as a team will ensure better and improved customer service.
The whole team will work as per their skills, and that can be very handy to
deliver flawless customer service. Both teamwork and individual work are
important in making decisions and managing a business in the hospitality
industry.

Page 8: Keys to planning

Keys ar

Page 8: Prioritization of work activities

Explanation: in having all the tasks you

need to accomplish in a list, can help you prioritize the most important
ones. This ensures that these tasks get done first, and it'll help to keep you
focused. Ticking stuff off your list can also be rewarding, as you can
visually see how much you are getting done
Page 9: WHY IT IS THE PRIORITIZATION IS IMPORTANT

Customer service has always been a key priority for the hospitality

business as the industry revolves around meeting the ever-increasing
guest expectations, personalized experiences, and improved functionality.

Page 9: GOLDEN RULES OF DEVELOPING WORK

PRIORITIES
1. The roles of being manager is to develop their own personal work priorities
in line with current environment...
That must be adhered to be:
2. Your priorities must reflect the priorities of the business.
3 . . . . To know what are priorities and ensure the flow through your personal
priorities
4. .Pieces of advice must be borne in mind at all times.

Page 10: PLANNING AND PRIORITIZING IN A CHANGING

ENVIROMENT

Work priorities goals that can be changed at all times. Changes may be caused by
fluctuation, trade, etc.it is the vital that changes are reflected staff do.

The Best planning or intentions, managers will face disruptions to plans or may
confuse priorities, adding work include:
Constant interruptions
New corporate directives
Unpredictable trade you underestimated
What a task involved