The document outlines standard operating procedures (SOP) for a travel company's Umrah and Hajj operations. It includes 18 sections that describe procedures for front office administration and registration, trip implementation, accommodations, transportation, itinerary management, customer issues, religious activities, and return travel. The SOP also includes job descriptions and 26 supporting document templates.
The document outlines standard operating procedures (SOP) for a travel company's Umrah and Hajj operations. It includes 18 sections that describe procedures for front office administration and registration, trip implementation, accommodations, transportation, itinerary management, customer issues, religious activities, and return travel. The SOP also includes job descriptions and 26 supporting document templates.
The document outlines standard operating procedures (SOP) for a travel company's Umrah and Hajj operations. It includes 18 sections that describe procedures for front office administration and registration, trip implementation, accommodations, transportation, itinerary management, customer issues, religious activities, and return travel. The SOP also includes job descriptions and 26 supporting document templates.
Prosedur Front Office dan Administrasi Pendaftaran Umroh & Haji Prosedur Pelaksanaan Umroh & Haji Prosedur Pelaksanaan Manasik Prosedur Persiapan sebelum keberangkatan Prosedur penimbangan bagasi Prosedur pelepasan jamaah ke bandara Prosedur penyerahan paspor dan boarding pass Prosedur kedatangan di madinah/jeddah Prosedur Pembagian kamar hotel Prosedur Pesan katering di saudi Prosedur Cek-in hotel di saudi Prosedur Cek-out hotel di saudi Prosedur selama jamaah menginap di saudi Prosedur sewa bus di madinah/jeddah Prosedur menghadapi masalah dan keluhan Prosedur pelaksanaan ibadah umroh & haji Prosedur pemulangan jamaah Prosedur penjemputan di bandara
SOP Travel Umroh & Haji
1. Prosedur Front Office dan Administrasi Pendaftaran Umroh & Haji a. Staff Administrasi/Costumer Service menerima panggilan telpon b. Staff Administrasi/Costumer service Melakukan panggilan telpon kepada pelanggan/jamaah c. Staff Administrasi/Costumer service menerima tamu d. Staff Administrasi/Costumer Service menyambut pelanggan/jamaah di kantor e. Prosedur pendaftraan Umroh & Haji f. Prosedur Dokumen kelengkapan Jamaah g. Prosedur pengurusan visa h. Prosedur Keuangan Pendaftaran Umroh & Haji (Pembukaan Rekening Atas Nama Pelanggan/Jamaah) 2. Prosedur Pelaksanaan Umroh & Haji a. Prosedur Pelaksanaan Manasik b. Prosedur Persiapan sebelum keberangkatan c. Prosedur Penimbangan bagasi d. Prosedur Pelepasan jamaah ke Bandara (Jadwal 6 jam sebelum keberangkatan untuk internasional) e. Prosedur Penyerahan Paspor dan boarding pass/tiket pesawat f. Prosedur kedatangan di madinah/jeddah g. Prosedur Pembagian kamar hotel h. Prosedur Pesan catering di saudi i. Prosedur Cek-in dan Cek-out Hotel di madinah/mekkah j. Prosedur selama jamaah menginap di hotel k. Prosedur sewa bus di madinah/mekkah l. Prosedur perjalanan ziarah selama di saudi m. Prosedur Menghadapi masalah dan keluhan jamaah n. Prosedur Pelaksanaan ibadah Umroh & Haji o. Prosedur Pemulangan jamaah ke Indonesia p. Prosedur Penjemputan jamaah di bandara Indonesia
3. Prosedur pemasaran / marketing
a. Sorban Partner b. Pelanggan lama c. Referensi pelanggan lama d. Media social e. menyambut pelanggan dikantor f. Memahami kebutuhan pelanggan/jamaah g. Melakukan presentasi produk h. Menjawab Pertanyaan pelanggan/jamaah tentang produk i. Negosiasi dengan pelanggan/jamaah j. Menjawab keberatan pelanggan k. Menutup transaksi (Closing) 4. Lampiran : Formulir Dokumen SOP a. Paket dilengkapi dengan flowchart beserta, b. Lampiran Formulir dokumen SOP Perusahaan
5. Job Description Travel
a. Job desc Ticketing b. Job Desc Manager Tour dan Travel c. Job Decs Staff Biro Umroh Dan Haji d. Job Decs Staff Tour dan Wisata e. Accounting f. Marketing g. Job Description Tour Leader (TL)
6. Daftar Lampiran Formulir dokumen SOP
a. Buku telpon b. Buku tamu c. Kartu nama d. Katalog Produk Umroh dan Haji e. Cecklist Dokumen f. Tanda terima dokumen g. Formulir pendaftaran h. Invoice i. Kwitansi pendaftran Umroh & Haji j. Tiket umroh k. Visa l. Absensi m. Room list/Manifest n. Form Cek-in o. Form label bagasi p. Berita acara serah terima koper q. Checklist Perlengkapan r. Daftar jamaah s. Jadwal kegiatan jamaah t. Daftar kamar u. Tanda terima pembayaran(Kwitansi) v. Laporan komplain w. Kuisioner x. Bukti laporan kehilangan y. Daftar Pelanggan z. Profile Pelanggan aa. Daftar Prospek bb. Kartu Nama