clients.

This shall be done by asking the client to accomplish the Agent’s transaction form and to present a
valid ID.

SUSPICIOUS TRANSACTION REPORTING. The Agent

shall report via email or SMS to __ c/o Partner Care the transactions that are considered to be
suspicious/fraudulent.

RECORD KEEPING. All identification information and/or documents shall be turned over by the Authorized
Agent to P______ after one (1) year.____ shall review the documents and conduct the necessary risk
assessment of the customer. Authorized Agent shall have the responsibility of safekeeping the documents
gathered provided that the customer identification documents shall be made available to ____or to the
competent authorities within 24-48 hours from the date of the request. If _____ will request for information or
details during a client complaint investigation, Authorized Agent is required to acknowledge the request within
24 hours and provide the information needed within 48 hours. If _____I is being audited by regulatory
institutions, information must be provided within 24 hours.

a. THIRD PARTY RELIANCE. ______, in facilitating the remittance service, shall rely on the customer
identification process or gathering of minimum information and face-to-face contact undertaken by the Authorized
Agent and on the latter’s representation that it has already conducted face-to-face contact with the client. For this
purpose, Authorized Agent shall execute a written sworn certification, copy of which is attached hereto as Annex
stating that: a.) Authorized Agent has conducted the requisite customer identification requirements in accordance
with the Anti-Money Laundering rules and regulations of the BSP and its own Money Laundering and Terrorist
Financing Prevention Program (MLPP), including the face-to-face contact requirement to establish the existence of
the ultimate customer and has in its custody all the minimum information and/or documents required to be obtained
from the customer; and b.) P_____ shall have the ability to obtain identification documents from the Authorized
Agent upon request without delay.

1. TAXES. National and local taxes incidental to or arising from this Agreement which the National and/or local
governments of the
2. _____SMS may be sent as well to Partner Care using the CLAA mobile app.
CLIENT SUPPORT. The Agent shall provide first level client support and assistance at the frontline. Complex client
issues or any other concerns that cannot be handled at the Agent level should be escalated to ____ Hotlines via the
following:

XXXXX

3. INTELLECTUAL PROPERTY

a. ____ shall be the sole and exclusive owner of any and all data, systems, programs, deliverables,
documentation and works which may be created out of or in connection with the Services covered by this Agreement,
without material or territorial limitation, including copyright and all intellectual property thereto, worldwide and in
perpetuity.

b. Authorized Agent acknowledges that ____ is the exclusive owner of the logos, trademarks and trade names
(the “Marks”) associated with the ____ services under this Agreement, and shall not, now or in the future, contest the
validity of such Marks, nor use or take any action that would impair the value of, or goodwill associated with, such
Marks. Unless specifically stated in the Agreement, Authorized Agent shall not use, copy, exploit, transfer, distribute,
market or sell any of the Marks, without the prior written consent of ____in each instance. Any violation of this provision
shall be a ground for the immediate termination of this Agreement without prejudice to ______s rights and remedies
under law and equity.

4. CONFIDENTIALITY. For purposes of this Agreement, “Confidential Information” shall mean information, documents
and other tangible items, provided by either Party to the other, in whatever form, whether alone or compiled, and
whether