Quiz

Question 1 (1 point)

 
 Saved
Every customer that exited the store was subjected to close scrutiny of
their shopping cart and receipt by a highly trained inspector. This
activity would be represented on a process map with which symbol?
Question 1 options:

Question 2 (1 point)

 
The table depicts a production line that has been balanced with a takt
time of 2 minutes. What is the percent idle time of this balance?
Workstation 1 2 3 4 5 6
Task A, B C D, E, F G, H I J, K, L
Time (min) 1, 1 1.8 1, 0.5, 0.4 0.9, 0.8 1.8 0.5, 0.5, 0.6
Question 2 options:
5%
10%
15%
Cannot be determined from the information provided.
Question 3 (1 point)
 
A maintenance worker maintains an alibi sheet of all work activities
performed in an 8 hour shift. If the work standard is such that 90%
efficiency is expected, what is the actual amount of time that should be
documented?
Question 3 options:
 8.9 hours
111%
7.2 hours
0.8 hours
Question 4 (1 point)
 
Costs incurred by defects that occur prior to delivery to the customer
are called:
Question 4 options:
external failure costs.
internal failure costs.
appraisal costs.
prevention costs.
Question 5 (5 points)
 
Describe the four quality-related costs and tell how they are related.
Question 5 options:

Question 6 (1 point)

 
The ________ dimension of quality asks how long a product can go
between failures or the need for maintenance.
Question 6 options:
warranty
lifetime
serviceability
 reliability
Question 7 (1 point)
 
An assemble-to-order process occurs upstream from:
Question 7 options:
design.
material sourcing.
fabrication.
assembly/finishing.
Question 8 (1 point)
 
Which of the following is NOT a core idea of total quality management?
Question 8 options:
cost reduction
leadership improvement
employee empowerment
continuous improvement
Question 9 (1 point)
 
Use this scenario for the following question(s).

The process design team at a manufacturer has broken an assembly

process into eight basic steps, each with a required time, and
predecessor as shown in the table. There are 8 productive hours
available in a day and the manufacturer wishes to produce 400 units.
Use this information to answer the following question(s).
Task Time (sec) Predecessor
J 45 --
K 50 J
L 40 J
M 55 K, L
N 40 M
 O 65 M
P 25 N
R 35 O, P

Refer to the scenario above. What is the theoretical minimum number

of stations?
Question 9 options:
four
five
six
seven
Question 10 (1 point)
 
Which of these manufacturing processes involves products that cannot
be broken into discrete units?
Question 10 options:
job shop
batch
production line
continuous flow
Question 11 (5 points)
 
What is the difference between a process map and a swim lane process
map?
Question 11 options:
Question 12 (5 points)
 
Describe the three types of processes and the relationships between
them.
Question 12 options:

Question 13 (1 point)

 
The greater the emphasis on intangible activities, the more
management's attention will be directed to:
Question 13 options:
buildings and property.
training employees.
truck fleets.
material costs.
Question 14 (1 point)
 
A barbecue sauce producer makes their product in an 80-ounce bottle
for a specialty store. Their historical process mean has been 80.1
ounces and their tolerance limits are set at 80 ounces plus or minus 1
ounce. What does their process standard deviation need to be in order
to sustain a process capability index of 1.5?
Question 14 options:
0.10
0.15
0.20
0.25
Question 15 (1 point)
 
A set of tasks or activities that addresses the main value-added
activities of an organization is a:
Question 15 options:
system.
primary process.
support process.
development process.
Question 16 (1 point)
 
Floyd Electric is fabricating flanges for a new electrical motor. The
flange is to be 25 millimeters in diameter with an upper tolerance limit
of 26.5 millimeters and a lower tolerance limit of 23.5 millimeters. Bill
Floyd took a sample consisting of ten flanges, measured the diameter
and recorded the observations in the table. He has heard discussion of
6 sigma in the business news recently and would like to join the club.
25.69 25.58 24.78 24.94 24.87 24.63 25.70 25.52 24.95 24.91

What percentage decrease in process standard deviation would be

required for Floyd Electric to achieve 6-sigma process capability?
Assume that his process mean remains where it is.
Question 16 options:
36%
40%
46%
58%
Question 17 (1 point)
 
Which of these SCOR model flows moves in the opposite direction
from the others?
Question 17 options:
Plan
Return
Source
Make
Question 18 (1 point)
 
 Saved
Which of these steps is NOT part of the Six Sigma process sequence?
Question 18 options:
Design
Measure
Analyze
Improve

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