Contact: 7710007100/8898897671

Email : hussainruksar2016@gmail.com

RUKSAR AJAZ SHAIKH

Career Objective

To be associated with progressive organization that gives me scope to apply my educational and professional
skills and provides me with advancement opportunity and knowledge empowerment

Work Experience:
Worked with Vista Soft as Tele Caller
JOB RESPONSIBILITY:

➢ work at call centers either as marketing/sales agents or as customer care agents.

➢ Sales agents make calls to customers in order to sell their goods/services
➢ Check Days of Stock, follow up with Category for liquidity of Stock
➢ Resolved the Query of Customer, if any issue arises

Vista Soft Private Limited

Designation: Tele Caller

JOB RESPONSIBILITY:
➢ Responsible to provide technical support assistance to our customers.
➢ Managing the team effectively to ensure achievement of target and performance
➢ Establishing work plans
➢ Generating leads and business opportunities
➢ Determining the needs of the client

(June 2012 to Dec 2012)

Worked with Bharti Airtel Limited as “CRO”

JOB RESPONSIBILITY:

Designation: CRO
➢ Direct interaction with customers, solving their problems.
➢ Handling walk in customers
➢ Resolving services related queries
➢ Daily sales collection and updating records
➢ Verification of document and scrutinizing
➢ Achieving monthly target

(April 2016 to Mar 2017)

 Worked with Quirky technology pvt Ltd as Front desk manager

Designation: Front desk manager

➢ Managing front office and keeping employee record

➢ Arranging meetings and agenda of business
➢ Maintaining monthly records
➢ Handling calls and clients at desk
➢ Solving customer query
➢ Dealing with vendors’ stock and payments
➢ Align interviews and training

(April 2017 to August 2018)

Worked with SBI Cards as Trainer

Designation: Trainer

➢ Conduct NHO (New Hire Orientation) of new Tele caller, backend executives and quality checkers.
➢ Daily morning briefing for motivation and set expectation for the day.
➢ Provide On Job Training to new executives, and low performers.
➢ Provide them Daily refresher as per performance.
➢ Provide Monthly refresher as per their bucket (M1, M2, and M3).
➢ Mentor and handhold new trainers for 3 months.

(September 2018 to June 2020)

Working with Ebix Cash as Trainer for SBILIFE

Designation: Trainer

➢ NHT of Tele callers, Quality Analyst, Team leaders & Trainers.

➢ BQ PIP & INC Training.
➢ On Job Training handling for 0-30 vintage.
➢ Training Need Identification Training.
➢ Cross Sale Product Training.
➢ Daily Refresher Training according to vintage.
➢ Live call barging along with call audits.
➢ Sales call verification.
➢ conducting PKT & DIP CHECK on Product & Process.
➢ Data Analysis on call quality & sales parameter.
 COMPUTER Skills:

➢ Basic Technical knowledge of PC.

➢ Technical knowledge of Operating Systems like Windows XP/Vista/ 7 & 8

Skills Set
➢ Strong written and oral communication
➢ Good interpersonal abilities
➢ Quick learner
➢ Team Player
➢ Good reasoning ability

Academics:

Name of Examination University/Board Institute Year of percentage

Passing

MBA PUNE PUNE D. Y. PATIL JULY 2022 Pursuing

M.com MAHARASHTRA ghanshyamdas Saraf 2017-2018 80%

college of arts and
commerce

T.Y. B.com MAHARASHTRA ghanshyamdas Saraf 2015-2016 80%

college of arts and
commerce

H.S.C MAHARASHTRA S. N. D. T bafna junior 2012-2013 68%

college of arts and
commerce

S.S.C MAHARASHTRA St. Arnold high school 2010-2011 74.55%

and junior college
Personal Details:-

Address : Room No.36 Raju Bhai,Soma Warle Ki Chawl Iddgah Maidan

Jogeshwari (East),
Mumbai 400060.

Birth Date : 1st Feb 1996.

Sex : Female.

Email Address : hussainruksar2016@gmail.com.

Language known : English, Hindi, & Marathi,

Nationality : Indian.

Date :-

Place :- (RUKSAR AJAZ SHAIKH)