Bussiness Communication

An
Question Option 1 Option 2 Option 3 Option 4 sw

ers
In a group, eye to eye contact you cannot concentrate on
an? Individual Enemy Friend Group 1
Which type of communication is called as lectures? Many-to-Many One-to-Many One-to-One Many-to-One 2
With which system, it is possible to spread a written Mobile and Postal and Mobile and
word all over the world physically. Telex and Fax 3
Email Courier Fax
What has become convenient to transfer words in
written forms? Photocopy Fax Telex E-mail 4
One of the best example of one to many written
communiation is? Magazine Website News Paper Email 3
Correspondence can be supported with Graphs,
Graphs, Charts, Pictures,
Charts, 1
Pictures Graphs Charts
Pictures
What is found in conversation? Purpose Direction Scope Reason 1
What are pre-determined conversations? Consultation Examinations Exchange Discussions 4
Do picture communicate? Yes.
Never Yes. Rarely Yes. Always 4
Sometimes
Downward communication can be done with Subordinates Bosses Colleagues Relatives 1
The computer information can be Overlooked Discussed Seen Stolen 3
One of the objective of communication is
communication should be clear and brief.. TRUE FALSE 1
Communication should not consider cost and benefit
factor. TRUE FALSE 2
Cultivating language is important for communication TRUE FALSE 1
Empathy is putting someone in the position of receiver.
TRUE FALSE 2
Choose the appropriate technique which can be
extensivley used for the group activity where there are Tea-breaks Meeting Parking Board room 2
number of official groups operating in an organization
Select the widely used technique in an organization, if
Outbound
group decisions are involved or information is to be Interview Meeting Circulars 3
activity
distributed
Identify the techniques which is very sensitive and it is Machineries Machineries Industrial Public
3
concerned with employees and their families. Removal upgradation Relations Relations
Identify for communication the media mix appropriately Text, Words, Words, Text, Pictures, Text, Words,
4
includes from the list Voice Pictures, Voice Voice Pictures, Voice
Choose the most appropriate for effective
communication is the one which makes people to act Objective Purpose Target Desire 1
towards communication
If there is a time, one may choose, which method, for Cheaper and Clostly and Clostly and Cheaper and
4
communication? fast slower fast Slower
The message should be Clear Clear and brief Brief Short and
2
sweet
The process of communication involves Manners of Language Grammer Silence
1
Expression
Technically people may learn to write well but may not Appropriate Appropriate Appropriate Appropriate
4
support it with ? symbols language words emotions
One's personality is expressed through? Language Manners Communicati Grammer 3
on
It is really an act of passing a message to receiver’s Encoder Decoder transmission feedback
3
hands.
The _________for message should be chosen on the people place devices media
basis of its availability, meet situational needs, time
needed for achieving communication objective, cost 4
involved and likely disturbances in transmission.
There must be sufficient knowledge pertaining to prices Commercial Legal Competitive Publicity
and commercial terms so that we can speak of actual knowledge knowledge Information orientation 1
sales
It also study geography and history of market area and Know Know logistics Know self Competitive
have a good sense of logistics involved. customer and culture interest of Information
2
profile intermediarie
s
Even the board of directors use this term as a technique Gathering Get-together Gossiping meeting
4
of communication
This is one of the sensitive communication areas which Public relation Foreign Industrial Trade relations
are concerned with its employees and their families. relations Relations 3
One popular example is talks with Worker Union or at Group Lectures Official Discussions
the time of demonstrations, grief etc. Here the representation
individual is primarily a listener and all others are 1
speakers.
The conversation with the boss, subordinates and Official Discussions Group Lectures
colleagues will vary, depending upon how much representatio 1
authority you mix with it. n
Many times we confirm voice communication by silent written Body facial
________ communication as a safety measure and for language 2
permanent record.
This mode has become convenient to transfer words in silence Gestures E-mail Postures
written forms along with a facility to send its copies to 3
many users.
The type of communication on telephone is so voice silent written Body language
common that we find even illiterate people using it very 1
easily.
For holding one way communication like in public Walkman Speakers Dictaphone Fax
2
meeting, business conference these are used.
A media to transact and it is transacting community quiet silence Language vague
3
that decides the choice.
Many people lack speaking abilities because they lack write read listen express
4
purposeful thoughts to _______.
Jotting points on a piece of paper is essential to reading listening writing speaking
2
increase this type of skills
The term referred as expanding subject in Paraphrasing Summarization vocabulary Jotting points
1
understandable fashion.
Some meetings are called just to show that everyone is red light opposition disapproval Rubber Stamp
4
consulted before taking decision.
Any problem, any emergency is attended to by calling Conferences Interviews Seminars Meetings
4
Top governing ______ responsible to organization Governor Prime Minister Board of Naval officer
3
functioning through meetings. Directors
The term referred as Finding way through humans in Organisation Organisation prudence Organization
4
organization carefulness caution politics
Short and Neither short
Presentation will have to be Effective Short 3
effective nor effective
Technical Technical and
Commercial
All communication requires a knowledge commercial Human touch 4
knowledge only
only knowledge
The mother tongue and language of business need not
Identical Technical Commercial Same 4
be?
Writing skills in language can only be developed Practicing Practicing Practicing Practicing
4
through? listening speaking reading writing
We cannot communicate without what? Words Language Symbols Pictures 1
Two persons are not alike, even though both of them Well Good
Sofisticated Human 2
can qualify to be Mannered communicator
In order to know a person one has to remain very Family
Education Income Position 4
submissive, whatever may be his? background
Power and Neither power
Respect individual as human irrespective of their? Power only Position only 1
position nor position
Position in
The person becomes more important than a ? Education Income Purpose 4
society
Keeping your
To win trust, some of the approaches are Being honest Sincere All the above 4
words
Humans act in their Self interest Comfort zone Free Time Personal life 1
Control one's
To communicate with quite mind and make a Control over Control one's Control
thoughts and 4
judgement of situation, one has to language thoughts Emotions
emotions
He is under pressure of a team and in most of cases he Insider or Follower or
Follower Leader 4
is either outsider leader
Non
The tools which we use for communication are? Non Technical Commercial Technical 4
Commercial
From where basic knowledge about technical tools can Service User
Manuals All the above 4
be learnt? Contract handbook
Which factors needs to be cultivated for effective
Knowledge Skills Values All the above 4
communication?
Neither
Which type of messages have no place in business
Non-objective Commercial Technical commercial 1
communication?
nor technical
In short your message should be planned in terms of Reaction of Be in time
Be Objective All the above 4
which factors? receiving frame
If you feel message should be transmitted in real time, Using Sending a
Using Courier Using snailmail 1
then which method is adopted? Telephone person
A choice of media, message, encoding and transmission Sender and
Transmitter Receiver Sender 4
is done by? receiver
Emotional Financial Political Situational
With every message, sender is trying to convey? 1
Leadership Leadership Leadership Leadership
Reducing Reducing Reducing Adding
During transmission of a message, one has to carry out Distances & Disturbance & Disturbance & Disturbannce
2
two activities. Which are those? Removing Removing adding & Reducing
Barriers Barriers Barriers Barriers
Bigger
The poor listener would be a Bigger gainer Bigger loser Bigger barrier 4
advantage
The problem with most of the communicators is that Technical Commercial Business
Etiquettes 1
they show less inclination in having some basic knowhow knowledge knowledge
What needs understanding a coded language used in a
Symbols Code Encode Decode 4
message.
Understand Words
In written communication one will have to Words All the above 4
Script meaning
Reading and
In business world, receiver requires which skills? Reading Writing Listening 4
Listening
Capacity of Capacity of
Capacity of Deciding Reading & Listening &
One of the barriers is not developed 3
reading priorities Deciding Deciding
priorities priorities
Give clear . . . . . . and . . . . . . . about which you are Reference, Instructions, Direction, Instructions,
1
communicating. Subject Reference Subject Direction
. . . . . . . as humans irrespective of their power and Respect Respect Respect
Respect Seniors 1
position. Individuals Juniors Colleagues
If there is no . . . . . . . to communicate one can hardly
Message Receiver Intention Sender 3
do It effectively.
With every message the sender is taking ……. ….. of the Emotional Leadership
Emotions Leadership 3
thoughts he is conveying. Leadership Emotionally
…….. ……. And removing barriers is a job one has to do Keeping Reducing Technical
Harmony 2
during transmission. barriers disturbances Tools
Feedback is essential in business for both the parties to
Inactivity Marketing Transaction Purchasing 3
do the ………
In companies having a ................... base this is a class of Business

Vendor Shareholder Customer 3
stake holders who need meticulous communication. Partner
.......... knowledge becomes an important consideration

Commercial Technical Legal Judicial 3
in dealing with the Government.
The business communication is largely based on
Pathetic Passionate Hystrical Emotional 4
rational and rarely ..............
Identify the very popular system in voice
Telephone Telex Fax Email 1
communication with distance.
In comparison between transportation cost with Marketing Manufacturin Transportation
Repair Cost 4
telephone talk identify the more expensive method Cost g Cost Cost
Identify the most widely used system, it is possible to Mobile and Postal and Mobile and
Telex and Fax 3
spread a written word all over the world. Email Courier Fax
Select the post popular communication format in official
Circular letters Memo Notices Court Orders 1
methods In one to many type
Identify one of the best examples of one to many written
Magazine Website News Paper Email 3
communiation.
Identify amongst the mentioned limitations, Technical Commercial Management
HR limitation
Communication has to be understood along with limitation of limitation of limitation of 1
of tools
tools tools tools
Identify One of the most important areas in business Downward Individual Group
Upward
communication communicatio Communicati Communicatio 4
communication
n on n
Identify, the increase of the essential skills for Jotting
Listening Speaking Writing Hearing 1
points on a piece of paper.
Identify amongst the options, One of the reason to call Announcing
Announcing Announcing Announcing
for a meeting important 1
Bonus Termination Transfer
achievement
Identfy One of the pre-consideration for organizing Serving
Participants Venue Agenda 4
meeting purpose
Choose One of the important reasons of failure of Powerless
Member Stenographer Chairman 4
meetings Secretary
Show which amongst the listed is a major meeting Acknowledge
Agenda Member List Venue Details 1
document. ment
Select the appropriate feedback mechanism after a
Venue Bill Subject Layout Minutes Agenda 3
meeting.
Select the appropriate method of communication during Interactive Silent Comparitive
One way
an interview. Communicatio Communicati communicatio 1
Communication
n on n
Select apporpirate method communication to support Graphs,
Graphs, Charts, Pictures,
official Correspondence. Charts, 1
Pictures Graphs Charts
Pictures
Ability to speak and ability to hear are enough if people simple and simple and complex and complex and
are opposite to each other, Seeing Eye to eye this is direct indirect direct indirect 1
called
Many people expect immediate action without thinking indifference disinterest feedback nonresponse
how much time it will take for receiver to decide, act 3
and then give a.
If we are weak in language our expressions are sender encoder interpreter Receiver
incomplete in terms of persuasion and understanding 4
of the which person.
If you are doing communication _________ you are profitable purposelessly efficiently effectively
2
wasting time and money.
The language which the family members speak Non-native foreign official Mother tongue
becomes our first acquaintance and this is what we language language language 4
loosely term as
In order to understand human being we have to Group single individual separate
understand him as an individual as well as in context of 1
which behavior.
In communication identify what of all those who are altruism generosity Self-Interest bountiful
participating and then see how yours and theirs self- 3
interest can be fruitfully utilized.
_________ is heart of your becoming a part of social politics Communicatio ignorance secret
2
influence and leadership. n
The person makes a choice of media, message, Sender Receiver transmission Decoder
encoding and transmission and therefore, its tone, cost 1
and speed.
The term should have an objective to at least get Decoder message Sender Receiver
confirmation of its receipt confirmed or action 2
feedback, that too, within a given time frame.
It refers to the flow of messages across functional areas Diagonal Vertical Horizontal Parallel
on the same level of an organization. organisation Communicatio communicatio Communicatio 3
n n n
Building relationships between senior-level and lower- Parallel Diagonal Vertical Horizontal
level employees from different parts of the Communicatio organisation Communicati communicatio 2
organization n on n
A flow of information up and down the organization's Vertical Horizontal Parallel Diagonal
hierarchy Communicatio communication Communicati organisation 1
n on
This is specialized communication on fixed term basis Home Bulletin Newspaper press release magzine
developed for hi-lighting achievements of employees 1
and organization.
This communication is with variety of sections, External Pheripheral Internal Superficial
departments, branches and at different levels like 3
bosses subordinates and colleagues.
Business involves in society as the main agency Goods only Services only Neither Goods Goods and
4
providing or Services Services
To form huge network organization, we require Connection Some one is No one is Every one is
4
connected connected connected
What is at the heart of business network? Communicatio Products Services Products and
1
n Services
What expresses displeasure on part of the Pictures Words Spoken Signs Long Silence
4
communicator?
Business Communication is always Purposeful Fruitful Aimless Pleasant 1
The building blocks of trust are transparency and in time
response. TRUE FALSE 1
The general qualities of message does not hold good in
all media. TRUE FALSE 2
Office communication is largely written communication.
TRUE FALSE 1
Office communication is more based on rules and
regulations it requires more knowledge of systems and TRUE FALSE 1
procedures.
One can not give links to some useful site TRUE FALSE 2
Print is most popular media that is being used in
business. TRUE FALSE 1
Success of business depends on . . . . . . . . Product Communication Machinery Raw Material 2
One of the important area of knowledge for Readking Understanding
communication is . . . . . . . . . Writing Skills Language 3
Skills Skills
. . . . . . . . . . Is respecting others and winning them. Diplomacy Politics Skills Maturaity 1
If you are learning business communication, start Business Business Business Audited
reading . . . . . . . . 1
Reports Newspapers Magazines Statements
Classify the main involvment of Business in society as Neither Goods Goods and
Goods only Services only 4
the main agency providing or Services Services
Identify the requirement to form huge network in the Some one is No one is Every one is
Connection 4
organization connected connected connected
Select the correct option for, 'Business Communication
Purposeful Fruitful Aimless Pleasant 1
is always'
Motive of the message should be Short and
Clear Clear and brief Brief 2
sweet
Choose appropriatly for the following sentence,
Appropriate Appropriate Appropriate Appropriate
'Technically people may learn to write well but may not 4
symbols language words emotions
support it with'
Select appropriate option for, 'Empathy is putting Business Communicatio
Services Products 4
ourselves in the position of receiver of ' transcation n
Recall if the mother tongue and language of business
Identical Technical Commercial Same 4
need not be
Recall how writing skills in language can only be Practicing Practicing Practicing Practicing
4
developed through? listening speaking reading writing
For effective communication identify how the humans
Self interest Comfort zone Free Time Personal life 1
act?
Determine if one must communicate with quite mind Control one's
Control over Control one's Control
and make a judgement of situation, what must one do? thoughts and 4
language thoughts Emotions
emotions
Identify in most cases to develop communication
Insider or Follower or
strategy if he /she is under pressure of a team what Follower Leader 4
outsider leader
position he /she is in the group
During transmission of a message, one has to carry out Reducing Reducing Reducing Adding
two activities. Identify the activities. Distances & Disturbance & Disturbance & Disturbannce
2
Removing Removing adding & Reducing
Barriers Barriers Barriers Barriers
Reception is generally at the receiving end and hence
Good Language
identify the requirement of the receptionist for effective Good Manners Patience Arrogance 3
skills
communication
Select appropriately from the given choices, Office External
Correspondenc Internal
communication is also known as Communicati Documentation 1
e Communication
on
Identify the requirements for Effective Office Knowledge of
Knowledge of Knowledge of Knowledge of
communication is based on rules and regulations systems and 3
Employees office etiquette language
procedures
Business Communication MCQs [set-1]
1. The term “communis” derived from ___word.
A. Greek.
B. Latin.
C. Chinese.
D. English.
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Answer: B
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others. q M
2. Communication means ___information, feeling and thoughts, with
c
A. To receive. M
B. Exchange of.
C. Conveying.
D. All the above.
Answer: B
3. Grapevine communication is associated with _____communication.
A. Formal
B. Informal
C. Horizontal
D. Vertical.
Answer: B
4. Lateral communication is between
A. Superior and subordinate.
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B. Same cadre of personal.
C. Subordinate and superior.
D. Among all.
Answer: B
5. Audio Visual communication combines
A. Auditory only.
B. Visual only.
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C. Both auditory & visual.
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D. Written.
a
Answer: C
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6. Communication problems otherwise known as
A. Enquire.
B. Barriers.
C. Encoding.
D. Decoding.
Answer: B
7. Posters fall under _______communication.
A. Oral.
B. Visual.
C. Written.
D. Spoken.
Answer: B
8. Informal communication is otherwise known as ______ communication.

A. Grapevine.
B. Lateral.
C. Visual.
D. Horizontal.
Answer: A
9. Horizontal communication flows through _______
A. Face-to-face discussion.
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B. Telephonic talk.
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C. Periodical meeting.
a
D. All the above.
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Answer: D
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10. Gestural communication is a ______
A. Non-Verbal Message.
B. Direct conversation.
C. oral communication
D. Written.
Answer: A
11. Physical Barriers to communication are ______
A. Time and distance.
B. Interpretation of words.
C. Denotations.
D. Connotations.
Answer: A
12. Communication is derived from a Latin word “Communis” which

means
A. Community
B. Share
C. Common
D. Marxist
Answer: C
13. Communication starts with:

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A. Encoding
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B. Sender
a
C. Channel
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D. Feedback
c
Answer: B M
14. The number of key elements in the communication process is : MCQs-
Business Communication
A. Five
B. Six
C. Seven
D. Four
Answer: A
15. The two broad areas of communication are:
A. Oral and written communication
B. Verbal and written communication
C. Verbal and non-verbal communication
D. Oral and non-verbal communication
Answer: C

16. Which of the following combination is /are example/s of oral
communication?
A. Meetings, memos and presentations
B. Meetings, memos and performance reviews
C. Meetings, presentations and performance reviews
D. All the above
Answer: C
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17. Which of the following combination is /are example/s of written
communication?
te
a
A. Letters and voicemail
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B. Reports and email c
C. Circulars and voicemail M
D. All the above.
Answer: B
18. Orders and directives are the example of:
A. Downward communication
B. Upward communication
C. Diagonal communication
D. Horizontal communication
Answer: A
19. Communication between HR manager and salesman is an example of:
A. Horizontal communication
B. Lateral communication

D. Vertical communication
Answer: C
20. Diagonal communication is also known as:
A. Cross ward communication
B. Horizontal communication
C. Vertical communication
D. Any of the above

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Answer: A
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a and Finance manager is an
21. Communication between HR manager
example of:
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A. Downward communication
B. Upward communication
D. Horizontal communication
Answer: D
22. Down ward communication and Upward communication are :
A. Vertical communication
D. None of these
Answer: A
23. Placement of purchase order to supplier of material is ----------

communication.

C. Internal communication
D. External communication
Answer: D
24. Receiving a sales order is an example of:
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Answer: D
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25. --------- Communication can be inward or outward:
Answer: D

Take Quick Mock/Practice test on this topic HERE
For Discussion / Reporting / Correction of any MCQ please visit discussion page by clicking on
'answer' of respective MCQ.
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26. Functional coordination is one important reason for communicating

with:
A. Superiors
B. Peers
C. Subordinates
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D. Employees’ unions
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Answer: B
a
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27. Communication with superiors involves:
c
A. Directions M
B. Orders
C. Complaints
D. Instructions
Answer: C
28. Listening has been identified as one of the “seven habits of highly
effective people” by :
A. Lundsteen
B. Stephen Covey
C. Lee Iacocca
D. Tom Peters
Answer: B
29. The most basic type of listening is known as :
A. Discriminative listening

B. Comprehension listening
C. Appreciative listening
D. Evaluative listening
Answer: A
30. Dialogic listening is also known as:
A. Empathetic listening
B. Therapeutic listening
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C. Relational listening
.c
te
D. Active listening
a
Answer: D
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31. Readability is determined mainly by :
A. Punctuation
B. Length of words
C. Active and passive voice
D. Spelling
Answer: B
32. FOGINDEX is used to measure:
A. Clarity of message
B. Courtesy of message
C. Readability of message
D. All the above.
Answer: C
33. A message may be understood by an average educated person, if

FOGINDEX is:

A. More than 15
B. Less than 15
C. Negative
D. Zero
Answer: B
34. Communication is a ___________
A. one way process

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B. Two way process
.c
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C. Three way process.
a
D. four way process
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Answer: B
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35. The main objective of communication is:
A. Information and persuasion.
B. Skill and personality development.
C. Control and management.
D. Need.
Answer: A
36. The downward communication flow from
A. A subordinate to a superior.
B. A subordinate to a subordinate.
C. A superior to a superior.
D. A superior to a subordinate.
Answer: D

37. Gossip and rumour are part of ---------communication.
A. Formal.
B. Informal.
C. Horizontal.
D. Vertical.
Answer: B
38. Examples of oral communication---------- o m

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A. Letter.
te
a
B. E-mail.
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C. Telephone.
c
D. Fax.
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Answer: C
39. Which one is an effective audio-visual communication.
A. Cinema.
B. Television.
C. Drama
D. All the above.
Answer: D
40. Advantage of written communication
A. Save time.
B. Save money.
C. Permanent reco
Answer: C

41. Written communication doesn’t includes
A. Reports
B. Forms.
C. Notice.
D. None of these.
Answer: D
42. Communication saves time in: o m

.c
A. Internal communication.
te
a
B. Interview.
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C. Oral communication.
c
D. Schedule.
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Answer: D
43. . ............... refers to mental disturbances
A. Coherence
B. Notion
C. Distraction
D. Psychological noise
Answer: C
44. Mental turbulence refers to:
A. Inability to understand
B. Confusion in the mind of receiver
C. Confusion in the mind of sender
D. Inability to speak
Answer: B

45. The clarity in communication could be achieved by which of the
following techniques?
A. Choose words that are short, familiar and conversational.
B. Construct effective sentences and paragraphs.
C. Achieve appropriate readability.
D. All the above
Answer: D
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46. In empathetic communication, we can: .c
te
A. Probe a
B. Respond to the feelings
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C. Interpret
D. advice
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Answer: B
47. Conciseness of message refers to:
A. Crispness
B. Comprehensiveness
C. Specificity
D. Brevity
Answer: D
48. Errors in language, grammar or visual representation of facts take

away:
A. Clarity
B. Correctness
C. Crispness

D. Conciseness
Answer: B
49. __________ is the process of exchanging messages between a seller

and a customer.
A. Organisational communication
B. Business Communication
C. Managerial communication
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D. Professional communication
.c
Answer: B
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a
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50. Listening, reading, speaking and writing are all types of :
c
A. Communication skills.
B. Emotional barriers.
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C. Evaluation techniques.
D. Nonverbal communication.
Answer: A

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51. Communication barriers are;
A. A receiver's response to a message.
B. Avenues through which messages are delivered.
C. Obstacles that interfere with the understanding of a message.
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D. The circumstances under which communication takes place.
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Answer: C
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52. All of the following are examples of verbal communication EXCEPT:
q
A. Email c
B. symbols
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C. Telephone calls
D. Text messaging
Answer: B
53. -----------is the wordless form of communication which takes the form of
postures, body language ,facial expressions, eye contacts, tension,
breathing and tones etc.
A. Verbal communication
B. Garbage communication
C. Informal communication
D. Non-Verbal communication
Answer: D
54. According to Richard Fitch, in communication process 90% belongs to

----------

A. Formal communication
B. Non-verbal communication
C. Informal communication
D. Oral communication
Answer: B
55. ----------- means the position in which you hold your body when
standing or sitting.
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A. Gestures
.c
B. Postures
te
a
C. Paralanguage
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D. Proxemics
c
Answer: B
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56. According to Proxemics (space language), zones are classified
into------- categories
A. 3
B. 4
C. 5
D. 6
Answer: B
57. The keys to write a successful resume are:
A. Too long, verbose descriptions and over confident tone
B. “You” attitude, focus on your audience and think about prospective employers need
C. None of the above
D. All of the above
Answer: B

58. While giving an interview, be --- in your salary expectations.
A. Modest
B. Unrealistic
C. Realistic
D. None of the above
Answer: A
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59. An informal report is usually in the form of a _____communication.
.c
A. Person to person
te
a
B. Prescribed form.
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C. Regular intervals.
c
D. Authoritative.
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Answer: A
60. List of items to be discussed and decided in a meeting is called as

____
A. Resolution.
B. Minutes.
C. Invoice.
D. Agenda
Answer: D
61. An Agenda prepared in connection with ____
A. Meeting.
B. Business tours.
C. Exhibition.
D. Personal notes.
Answer: A

62. . _____is a communication which contains the decision of the meeting.
A. Amendment.
B. Resolution.
C. Debate.
D. Minutes.
Answer: D
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opresented according to an
c
63. A report prepared in a prescribed form and
.
established procedure is ____report
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at
A. Formal.
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B. Informal.
c
C. Statutory.
D. General.
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Answer: A
64. ____is done by drawing a list of the items of business to be transacted

at the meeting.
A. Minutes.
B. Resolution.
C. Invitation.
D. Agenda.
Answer: D
65. The minute books are the ____book of the company.
A. Subsidiary.
B. Statutory.
C. Obligatory.

D. Secondary.
Answer: B
66. ____and testimonials are important because they express the opinion
of others the applicant’s suitability for a position.
A. References.
B. Qualification.
C. Service certificate.
o m
D. Letters.
.c
Answer: A
te
a
q M
67. ---------- refers to the amount of space that individuals naturally
maintain between each other. c
A. Chronemics
M
B. Gestures
C. Proxemics
D. None of these.
Answer: C
68. A circular is a form of --------
A. Oral communication.
B. Face-to-face communication.
C. Group communication.
D. Visual communication.
Answer: C
69. Dunning letters are also called -----------
A. Collection letters.

B. Letter of credit.
C. Compliant letters.
D. Suggestion letters.
Answer: A
70. In................. speakers’ choice of words unintentionally communicates

something more than what the actual words state.
A. Formal Communication
o m
B. Informal communication
.c
C. Meta communication
te
a
D. None of these
q M
Answer: C
c
M
71. Type of listening in which we learn to discern the difference in sounds.
B. Biased listening
C. Evaluative listening
D. Appreciative listening
Answer: A
72. In ............. , the receiver holds preconceived notions, which shape the
way a receiver decodes the sender's message.
B. Biased listening
Answer: B

73. .......is also referred to as critical/judgmental listening
B. Biased listening
Answer: C
o m
74. --------------- takes place when you listen to only those things that you
want to hear or to those that you interested .c
te
A. Discriminative listening a
B. Biased listening
q M
c
C. Selective Listening
M
Answer: D
75. In .................. form of communication, a subordinate is permitted to

communicate with the boss of his boss.
A. Chain
B. Circular
C. Inverted V
D. Wheel
Answer: C

o m
.c
te
a
q M
c
M

76. ............... Involves how we arrange personal space and what we

arrange in it
A. Kinesics
B. Proxemics
C. Time language
o m
D. Paralanguage
.c
te
Answer: B
a
q M
77. . ..................... is the study of body physical movements.
c
A. Kinesics M
B. Proxemics
C. Time language
D. Paralanguage
Answer: A
78. It involves how we say something in different pitch, tone and voice
modulation such as slow or fast.
A. Kinesics
B. Proxemics
C. Time language
D. Paralanguage
Answer: D
79. .................. are our body parts especially arms, legs, hands and head
convey meaning.

A. Gestures
B. Proxemics
C. Time language
D. Paralanguage
Answer: A
80. Small cards that contain the important points of presentation is known
as:
o m
A. Hand-outs
.c
B. Cue-cards
te
a
C. Attention grabbers
q M
D. None of these
c
Answer: A
M
81. Different components of the presentation that attract the attention of
audience are:
A. Hand-outs
B. Cue-cards
D. None of these
Answer: C
82. Materials distributed to the audience to supplement the contents of the

presentation is:
A. Hand-outs
B. Cue-cards
D. None of these
Answer: A

83. Which of the following is / are 7 Cs of presentation?
A. Clarity
B. Conciseness
C. Candidness
D. All the above
Answer: D
o m
c
84. Which of the following is /are not 7Cs of presentation?
.
e
A. Clarity
at
B. Consideration
q M
C. Concreteness
c
D. Collectiveness M
Answer: D
85. Our purpose in a ------------ presentation is to convince your listeners to

accept your proposal
A. Informative
B. Persuasive
C. Image building
D. Multipurpose
Answer: C
86. Our purpose in a ---------- presentation is to move your audience to take

your suggested action.
A. Informative
B. Persuasive
C. Image building

D. Decision making
Answer: B
87. --------- in communication increases credibility of the sender of

message
A. Clarity
B. Correctness
C. Concreteness
o m
D. Consideration
.c
Answer: C
te
a
q M
88. ---------- presentations include talks, seminars, proposals, workshops,
c
conferences, and meetings the presenter or presenters share their
M
expertise, and information is exchanged.
A. Informative
B. Persuasive
C. Image building
D. Decision making
Answer: A
89. Evaluation Parameters of Group discussion includes:
A. Personality
B. Communication
C. Leadership
D. All the above
Answer: D
90. -------------- is a systematic oral exchange of information, views and

opinions about a topic, issue, problem or situation among members of a

group who share certain common objectives.
A. Presentation
B. Group discussion
C. Group interview
D. All of these
Answer: B
chronological work history o m

91. A................ focuses on your skills and experience, rather than on your
.c
A. Functional resume
te
B. Mini resume a
C. Combination resume q M
c
D. Chronological resume
Answer: A
M
92. A --------- Starts by listing your work history, with the most recent
position listed first.
A. Functional resume
B. Mini resume
C. Combination resume
D. Chronological resume
Answer: D
93. Curriculum vitae is known as-
A. Personal profile
B. Personal data sheet
C. Qualification sheet
D. All the above
Answer: D

94. -------- are used by an organisation as a means of having written
records of established practices such as instructions on how to undertake
specific tasks and work policies.
A. Manuals
B. Memos
C. Letters
D. All the above
Answer: A
o m
.c
temethod of written communication
within the workplace and will usuallya
95. . ............. are usually the least formal
include various notices or
information relating to welfare and
q Msafety issues;
c
A. Manuals
M
B. Memos
C. Letters
D. Circulars
Answer: A
96. --------------- is also known as Non-directed interview.
A. Structured
B. Unstructured
C. Depth
D. Exit
Answer: B
97. Formal Interview is also known as.............
A. Planned interview
B. Unstructured interview

C. Group interview
D. None of these
Answer: A
98. A ----------- letter should be organized like sales letter
A. Resume
B. Curriculum vitae
C. Application letter
o m
D. All the above
.c
te
Answer: C
a
q M
99. A ----------- is also known as a ’cover letter’
c
A. Resume M
B. Curriculum vitae
D. Sales letter
Answer: C
100. ------------ is a document sent with your resume to provide additional

information on your skills and experience.
A. Hand-outs
B. Curriculum vitae
D. Sales letter
Answer: B

o m
.c
te
a
q M
c
M

101. A synopsis of the most relevant professional experiences you have

for the particular job for which you are applying.
A. Resume
B. Curriculum vitae
o m
D. Hand-outs
.c
te
Answer: A
a
q M
102. A summary of your educational and academic backgrounds as well as
c
teaching and research experience, publications, presentations, awards,
honours and affiliations. M
A. Resume
B. Curriculum vitae
D. Hand-outs
Answer: B
103. . ------------ is an assigned communication for a purpose and for

specific receiver or reader.
A. Report
B. Memos
C. Letters
D. Circulars
Answer: A

104. Business Letters that please the receiver are called
A. Good news letter
B. Praising letter
C. Routine letter
D. All the above.
Answer: B
o m
105. The business letter that neither please nor displease the receiver, but
are received with interest are known as .c
te
A. Good news letter a
B. Praising letter
q M
c
C. Routine letter
D. All the above.

M
Answer: C
106. The word “memo” is a short form for :
A. Memory
B. Memorizing
C. Memorandum
D. Members order
Answer: C
107. Memo is derived from a Latin word which means :
A. A thing which must be remembered
B. A thing which must be memorized
C. A thing which must be written
D. A thing which must be communicated
Answer: A

108. One characteristic of a memo is :
A. Formal
B. Tool for external communication
C. Concise
D. Pretentious
Answer: A
m
o letter writing, except:
c
109. All the following are principles of business
.
e
A. Consideration
at
B. Correctness
q M
C. Conciseness
c
D. Concurrency M
Answer: D
110. Which of the following is not a compulsory part of a business letter?
A. Salutation
B. Close
C. Attention line
D. Body
Answer: B
111. The quality of a report is determined mainly by:
A. The language of the report
B. The visual aspects
C. The length of the report
D. The accuracy of the data
Answer: D

112. A resume summarizes the following:
A. Strengths and weaknesses
B. Personality
C. Education and experience
D. Hobbies
Answer: C
m
113. Which of the following is characteristic ofoa chronological resume?
. c
t e
a
A. Appropriate for experienced candidates
M
B. Mentions most recent job or qualification first
q
c
C. Appropriate when education and experience are unrelated to the job applied for
D. Both a & b M
Answer: D
114. The main purpose of a group discussion is to measure:
A. Knowledge
B. Personality
C. Group communication skills
D. Leadership skills
Answer: C
115. The primary role of a moderator is to:
A. Facilitate the smooth functioning of the GD
B. Keep track of time
C. Announce the GD topic
D. Interfere during the GD
Answer: A

116. Arriving ahead of time for a meeting is an example of :
A. Feedback
B. body language
C. Non-verbal communication
D. Verbal communication
Answer: C
m
117. The message sent is not always the sameoas the meaning attached to
.c
the message. This is because of the:
te
a
A. Wrong sender
q M
B. Wrong medium
c
C. Faulty message
D. Inaccurate decoding
M
Answer: D
118. Wrong decoding means:
A. Badly worded message
B. Message sent to wrong receiver
C. Interpreted meaning is different from intended message
D. Message sent by wrong sender
Answer: C
119. Consideration in a business letter means:
A. Stressing the “me” attitude
B. Using first person pronouns
C. Stressing the “you” attitude
D. Appealing to the sender’s interest
Answer: C

120. The resume should be written before the job application letter
because:
A. The resume is seen first
B. The resume helps to decide what to highlight in the letter
C. The resume is more important than the letter
D. Most employers do not read application letters
Answer: C
o m
.c
121. A GD is highly structured because:
te
a
A. It is coordinated by a moderator
q M
c
B. It measures group communication skills
M
C. Members have to listen to the views of others
D. The topic, time and number of participants are all decided in advance
Answer: D
122. Which of the following indicates the correct sequence of the elements
of communication in the communication process?
A. Sender, Receiver, Channel, Message, Feedback
B. Receiver, Feedback, Sender, Message, Channel
C. Sender, Channel, Message, feedback, Receiver
D. Sender, Message, Channel, Receiver, Feedback
Answer: D
123. Which of the following is/are barriers of listening?
A. Sluggishness
B. Premature evaluation
C. External distractions

D. All of these.
Answer: D
124. ----------listening occurs when you go beyond what is being said and
try to fathom what is not being said.
A. Deep
B. Passive
C. Full
o m
D. Discriminative
.c
Answer: A
te
a
q M
125. Four essential elements of good listening process are:
c
M
A. Attention, Hear, Understand, Respond
B. Attention, Hear, Understand, Remember
C. Accept, Hear, Update, Remember
D. Adopt, Hear, Understand, Respond
Answer: B

o m
.c
te
a
q M
c
M

126. An important function of -------- listening is to build a rapport with

another person
A. Deep listening
B. False listening
C. Relationship listening
o m
D. None of these.
.c
te
Answer: C
a
q M
127. "The concept the individual has of himself as a physical, social and
spiritual or moral being" is: c
A. Self esteem
M
B. Self perception
C. Self concept
D. Stereo typing
Answer: C
128. ----------- is a person's belief about his' or her chances of successfully

accomplishing a specific task.
A. Self esteem
B. Self perception
C. Self concept
D. Self Efficacy
Answer: D
129. Which of the following is not a component of attitude?

A. Affective
B. Cognitive
C. Openness
D. Intentional
Answer: C
130. Communication meant for changing the attitude of others is known

as----------- - communication.
o m
A. Directive
.c
B. Mass
te
a
C. Persuasive
q M
D. All the above.
c
Answer: C
M
131. Chronemics is also known as------- language.
A. Space
B. Time
C. Body
D. Eye
Answer: B
132. ---------- is the interpretation of sensory data so as to gather

meaningful ideas.
A. Sensation
B. Retention
C. Perception
D. Cognition
Answer: C

133. Transactional analysis (TA) was developed by:
A. Elton Mayo
B. Weber
C. Maslow
D. Eric Berne
Answer: D
o m
134. ------------ Means how our voice stress, pause, sigh etc.communicates.
.c
A. Paralanguage
te
a
B. Body language
q M
C. Gestures
c
D. Proxemics
M
Answer: A
135. ------------ tells how our body communicates.
A. Paralanguage
B. Kinesics
C. Chronemics
D. Proxemics
Answer: B
136. --------- is talking to oneself in one’s own mind such as soliloquies,

asides in dramatic work etc.
A. Dialogue
B. Interpersonal communication
C. Intrapersonal communication
D. Unilateral communication.
Answer: C

137. --- -----is exchange of messages between two persons such as
conversation, dialogue, interview etc.
A. Soliloquies
C. Intrapersonal communication
D. Mass communication.
Answer: B
o m
.c
e
138. Class room teaching and directors meeting are the examples of :
t
a
A. Mass communication
q M
B. Intrapersonal communication
c
C. Group communication
D. All of these.
M
Answer: C
139. Communication through news papers and television are known as:
A. Group communication
C. Mass communication
D. None of these.
Answer: C
140. In ----------speakers’ choice of words unintentionally communicates

something more than what the actual words state.
A. Unintended communication
B. Meta communication
C. Active communication

D. Fathom communication
Answer: B
141. ---------- communication refers to the communication between a

superior and a subordinate through scalar chain.
A. Wheel communication
B. Chain communication
C. Circular communication
o m
D. Free flow communication.
.c
Answer: B
te
a
q M
142. In ------------ form of communication, all the subordinates of a superior
c
talk to one another through his medium and the superior works as a hub.
M
Answer: A
143. This communication takes place among the members of a group

where every member of a group can communicate with the nearest two
members.
Answer: C
144. In ---------- form of communication, a subordinate is permitted to

communicate with the boss of his boss.
A. Wheel
B. Chain
C. Circular
D. Inverted “V”
Answer: D
o m
145. Any letter designed and directed to the exchange of information
connected with trade and trade related activities is known as:
.c
A. Business Report
te
B. Business enquiry a
C. Business letter q M
c
D. Business memos
Answer: C
M
146. Which of the following is not a type of business letter?
A. Business enquiry
B. Sales letter
C. Quotations
D. Reference letter.
Answer: D
147. Which of the following is/are business letters?
A. Refusal letter
B. Customer relation letter
C. Order status letter
D. All of these.
Answer: D

148. Comparing to resume,------------ is more academic oriented.
A. Cover letter
B. Interview
C. Curriculum Vitae
D. Bio-data
Answer: C
o m
149. ----------is a kind of written announcement that is distributed to a large
.c
number of people to convey any commercial or non-commercial message
at minimum time, costs and efforts.
te
a
A. Memo
q M
B. Notice c
C. Circular M
D. Publicity
Answer: C
150. In ------------- layout of letter, every line begins at left margin and thus
makes each paragraph look like a distinct block of message.
A. Full block
B. Semi-block
C. Simplified
D. All the above.
Answer: A

o m
.c
te
a
q M
c
M

151. The purpose of a -------------- is to help the management identify the

reasons underlying a situation that management already know.
A. Report
B. Memos
C. Letters
o m
D. Circulars
.c
te
Answer: A
a
q M
152. Which of the following is /are element of body of a business report?
c
A. Glossary M
B. Cover letter
C. Recommendation
D. Executive summery
Answer: C
153. Which of the following is not an element of front matters of business

report?
A. Introduction
B. Cover letter
C. Acknowledgement
D. Table of contents
Answer: A
154. Which of the following is not an element of back matters of business

report?

A. Appendix
B. List of references
C. Bibliography
D. Conclusion
Answer: D
155. . Which of the following is not a basic part of report?
A. Introduction
o m
B. Discussion
.c
te
C. Executive summery
a
D. Glossary
q M
Answer: D
c
M
156. . Which of the following is a basic part of report?
A. Cover
B. Recommendation
C. Title page
D. Glossary
Answer: B
157. ------------ indicates the hierarchy of topics and their sequences.
A. Appendix
C. Bibliography
D. Table of contents
Answer: D
158. A------------ includes rules for forming compound words, abbreviating

technical terms, and writing unusual or difficult words
A. Appendix
C. Bibliography
D. Glossary
Answer: D
presentations? o m
159. Which is NOT one of the three purposes for giving oral
.c
A. To persuade
te
B. To debate a
C. To build goodwill q M
c
D. To inform
Answer: B
M
160. Denotations and Connotations are ------------ barriers in
communication process.
A. Physical barriers
B. Semantic barriers
C. Encoding barriers
D. Technical barriers
Answer: B

o m
.c
te
a
q M
c
M

Business Communication MCQ PDF
1. The most important goal of business communication is ________
1. organizational goodwill
2. receiver response
3. receiver understanding
4. favorable relationship between sender and receiver
Answer: receiver understanding
2. Learning to communicate with others is key _______
1. eliminating all of your listeners' physiological noise
2. never being misunderstood
3. establishing rewarding relationships
4. winning the approval of everyone around you
Answer: establishing rewarding relationships
3. A message can only be deemed effective when it is_________
1. communicated face-to-face
2. repeated back as proof of understanding
3. delivered with confidence
4. understood by others and produces the intended results
Answer: understood by others and produces the intended results
4. Which of the following is not a barrier to effective communication?
1. filtering
2. language
3. channel richness
4. defensiveness
Answer: channel richness
5. Horizontal communication takes place between_________
1. subordinate to superior
2. employees with same status
3. superior to subordinate
4. none of these
Answer: employees with same status
6. __________is the permanent records for business.
1. Ledgers
2. Business letters
3. Production reports
4. All of the above
Answer: Business letters
7. Body of a letter is divided into _______ parts.
1. 3
2. 5
3. 2
4. 4
Answer: 3
8. Downward communication flows from ___________ to __________
1. Upper to lower
2. lower to upper
3. Diagonal
4. horizontal
Answer: Upper to lower
9. The _______ body of the presentation should be broken into short and clear units.
1. Middle
2. upper
3. Main
4. lower
Answer: Main
10. _______ best describes the grapevine as a communication pattern.
1. Serial
2. Informal
3. Verbal
4. Diagonal
Answer: Informal
11. When a group agrees to support and commit to the decision of the group, they have
reached ________
1. a census
2. a consensus
3. a solution
4. an analysis
Answer: a consensus
12. The study of communication through touch is_______
1. haptics
2. proxemics
3. semantics
4. Chronemics
Answer: haptics
13. The formal greeting with which a business letter begins is called__________
1. salutation
2. body copy
3. subject
4. reference
Answer: salutation
14. As per Newman and Summer Communication is the Exchange of_________
1. Facts
2. emotions
3. opinion
4. all the above
Answer: all the above
15. The handshake that conveys confidence___________
1. double
2. Limp
3. loose
4. Firm
Answer: Firm
16. Appeals and representations are used in _______ communication.

1. grapevine
2. horizontal
3. upward
4. downward
Answer: upward
17. Set off the list of Do and Don'ts by using __________
1. Body
2. Formal
3. Bullets
4. letter heads
Answer: Bullets
18. The envelope indicated that there was, _________ but in fact there was only a letter
inside
1. a sender
2. an enclosure
3. a salutation
4. an indent
Answer: an enclosure
19. Good business letters are characterized by the_______ personal quality of the
writer.
1. Humour
2. seriousness
3. sincerity
4. formality
Answer: sincerity
20. Effective professional correspondence uses an appropriate style, clear and concise
language, and _________
1. the active voice.
2. the passive voice
3. open punctuation
4. mixed punctuation
Answer: the active voice.
21. Business letters produce immediate effect because they are________
1. interesting
2. brief
3. informal
4. formal
Answer: informal
22. In block text format, you do not _____ each paragraph
1. margin
2. indent
3. transition
4. punctuation
Answer: indent
23. Goals help us to __________
1. work
2. motivate
3. success
4. Communicate
Answer: Communicate
24. Simplicity in writing means essentially:
1. the use of simple word
2. Plainness
3. the use of simple tense
4. the use of simple sentences
Answer: Plainness
25. An effective oral presentation process follows _________ steps.
1. 2
2. 3
3. 1
4. 6
Answer: 3
26. Our address and phone number are shown on our _______
1. snailmail
2. postage
3. letterhead
4. salutation
Answer: letterhead
27. Which of the following is a correct dateline for a business letter?
1. Aug 20 1998
2. August 20, 1998

3. August, 20, 1998
4. 20-Aug-98
Answer: August 20, 1998
28. Form letters are also known as:
1. formal letters
2. bad news letters
3. circular letters
4. persuasive sales letters.
Answer: persuasive sales letters.
29. The _________ of business letter is called layout.
1. pattern
2. Body
3. content
4. all the above
Answer: pattern
30. Communication is the task of imparting __________
1. message
2. knowledge
3. information
4. training
Answer: information
Business Communication MCQs
1. For communication to take place, there must be a ___ and a ___.

Ans. Sender; receiver
2. Our dress code is an example of ___ communication.

Ans. Non-verbal
3. Communication is accurate when the ___ that is sent is the same as the ___ that is attached to it.
Ans. Message; meaning
4. Communication can take place using ___, ___ or ___.

Ans. Words; symbols; pictures
5. Communication may best be described as a ___.

Ans. Process
6. Communication is mostly through words.

Ans. False
7. The communication message is the same as the meaning of the message.

Ans. False
8. Communication is a dynamic process.

Ans. True
9. One reason for failure of communication is wrong interpretation of the message.

Ans. True
10. The success of communication depends only on the sender of the message.
Ans. False
11. Immediate feedback is possible in the case of face-to-face communication.

Ans. True
12. You feel that your professor does not have anything new to say and do not listen to him. This is an example
of physiological noise leading to communication failure.
Ans. False
13. Your boss gives you a good performance review at a time when the company is making profits. This is an
example of chronological context influencing the communication.
Ans. True
14. Group communication skills include listening skills.

Ans. True
15. Listening is not a part of communication skills.

Ans. False
16. Communication is needed only between superiors and subordinates.

Ans. False
1
17. External communication is as important as internal communication.
Ans. True
18. Team skills do not require the ability to communicate effectively.

Ans. False
19. A destructive review of performance can lower employee morale.

Ans. True
20. Two broad areas of communication are oral and written communication.
Ans. False
21. What you say is more important than how you say it.
Ans. False
22. Verbal communication is more likely to go wrong in a cross-cultural context.

Ans. True
23. Jargon refers to words with multiple meanings

Ans. False
24. A case-based GD requires greater analytical skills than a topic-based GD.

Ans. True
25. A job interview between an employer and a prospective employee is an example of a ___ ___
communication channel.
Ans. Two-way; face-to-face
26. In a one-way non face-to-face channel, the communication is ___ and ___ in nature.
Ans. Verbal/written; impersonal
27. When you want the receiver to pay attention to your message, ___ communication is better than ___
communication.
Ans. Oral; written
28. When using a lot of jargon, ___ communication is more suitable than ___ communication.
Ans. Written; oral
29. Peers are co-workers who work only in different departments of an organization.
Ans. False
30. Criticizing an employee may be done in public.

Ans. False
31. A policy of openness is essential for good public relations.

Ans. True
32. Suggestions should only be given by superiors to subordinates.

Ans. False
33. In general, visuals should be prepared to match the ___.

Ans. Audience
2
34. A formal communication network is characterized by ___ ___.
Ans. Official channels;
35. The most valuable ideas and suggestions often come from ___ communication.
Ans. Upward;
36. An advantage of regular downward communication is ___.

Ans. Transparency/openness
37. In a multi-layer organization, ___ communication is more important than ___ communication.
Ans. Vertical; horizontal/lateral
38. While ___ should be suppressed, ___ networks should be accepted.

Ans. Rumors; informal
39. Some people are born listeners.

Asn. False
40. Comprehension listening is the most basic type of listening

Asn. False
41. Listening to a salesperson’s presentation is an example of evaluative listening?

Asn. True
42. Responding to customer complaints is an example of dialogic listening?

Asn. False
43. Solving employees’ problems often involves both empathetic and therapeutic listening.
Asn. True
44. Two types of media for presenting visual aids to a small audience are ___ and ___.
Ans. Flip charts, computerized displays
45. Paying more attention to the way a speaker is dressed, is an example of focusing on ___ rather than ___
Asn. Delivery; content
46. A good listener tries to understand the meaning behind ___and ___ messages.
Asn. Verbal; non-verbal
47. ___ are known to be physiologically quicker than ___.

Asn. Listeners; speakers
48. Active listening can be demonstrated verbally through ___ and ___.
Asn. Clarifications/questions; feedback/suggestions
49. A good listener is ___ and ___.

Asn. Curious; open-minded/attentive
50. Listening skills are equally important in all types of industries.

Asn. False
3
51. Customers should be made to apologize for making wrong complaints
Asn. False
52. Listening actively to a customer should be indicated through verbal communication.

Asn. True
53. Listening to employees, or inviting their suggestions involves only downward communication.
Asn. False
54. The type of listening during a job interview is mostly evaluative listening.
Asn. True
55. It is better to use the word “cognizant”, rather than “aware.”

Ans. False
56. The expression “Her voice was silky smooth” is an example of a metaphor.
Ans. True
57. Abstract nouns should be used as the subject in a sentence.

Ans. False
58. The sentence “Each of the following employees is being promoted” is grammatically correct.
Ans. False
59. Positive ideas may be expressed by using the second person pronoun.
Ans. True
60. Power point slides should not be ___ and ___.

Ans. Cluttered/overcrowded, over-decorated
61. The tone of business writing should not be ___ and ___.
Ans. Negative/insincere/discourteous/exaggerated / discriminatory
62. Using the passive voice is a technique of ___.

Ans. Subordination/de-emphasis
63. Saying “Our products are synonymous with quality and affordability” is an example of ___
Ans. “My attitude”
64. Readability is determined by ___ ___.

Ans. Sentence length/word length
65. Saying “Manpower” instead of “Human Resources” is an example of ___ ___.

Ans. Sexist language/discriminatory tone
66. Conflicts between co-workers can be resolved through teleconferencing.

Ans. False
67. Asking for a few days of leave from work may be done through voice mail.
Ans. False
4
68. Telephone communication has the advantage of providing immediate feedback.
Ans. True
69. Two types of visual aids that can make presentations more credible are ___ and ___ ___.
Ans. Photographs, product demonstrations
70. ___ is better suited for large audiences than ___.

Ans. Transparencies, flip charts
5
1. We cannot understand the intention of the author while reading any given text.
ANSWER. False
2. A book is read-only for the pleasure of reading it.

ANSWER. False
3. The intention of reading a medical report is to gain information.

ANSWER. True
4. Reading is an encoding process of communication.

ANSWER. False
5. A problem-solving meeting is the most frequently held type of meeting.

ANSWER. False
6. Match the following
i) Nominal Group
a. Mini – meeting
Technique
ii) Convergence b. Outline of meeting
iii) Minutes c. Unbiased
iv) Meeting etiquette d. Permanent record
v) Opening the meeting e. Different viewpoints
ANSWER. i) c, ii) e, iii) d, iv) a, v) b
7. After the meeting, follow-up must be done by the ___ and the ___
ANSWER. Chairperson; participants/members
8. A meeting without an agenda and convergence is a meeting that lacks ___

ANSWER. Structure
9. A meeting where there are unrelated discussions is one that lacks ___
ANSWER. Focus
10. Meetings are efficiently conducted when they are ___ and ___
ANSWER. Organized/conclusive/structured/focused
11. Meetings are ineffective when ___ are not made. ANSWER. Decisions
12. A memo is used only for upward communication. ANSWER. False

13. One of the three “C’s” of précis writing is “Components.”
ANSWER. False
14. Unlike a regular report, the memo is brief and informal.

ANSWER. True
15. Match the Following
i) Passive voice a. Main message
ii) Direct organizational

b. Reasons first
plan
iii) Persuasive memo c. Regular reports
iv) Indirect d. Informational

organizational plan memo
v) Subject Line e. Call for action
ANSWER. i) c, ii) d, iii) e, iv) b, v) a
16. A ___ is a type of legal document.

ANSWER. Notice
17. A common purpose of notices and circulars is to ___, rather than ___.
ANSWER. Inform; persuade
18. A ___ ___ notice is an example of a notice sent to individual employees.

ANSWER. Show cause
19. The intranet is part of an informal communication network.

ANSWER. False
20. The intranet can be customized to meet the needs of smaller companies.
ANSWER. True
21. The intranet encourages grapevine.

ANSWER. False
22. The intranet can make meetings more focused.

ANSWER. True
23. The intranet involves high investment in maintenance and training.

ANSWER. True
i) “WIFM” principle a. Acronym
ii) “P’s and Q”s b. Reader benefits
c. Bullet points and white

iii) Shouting
space
iv) Readability d. All capital letters
v) FYI e. Etiquette
ANSWER. i) b, ii) e, iii)d, iv) c, v) a
25. ___ and ___ channels are used to communicate with shareholders.
ANSWER. Oral; written
26. Project site and factory visits are part of ___ communication with
shareholders.
ANSWER. crisis
27. Effective communication with shareholders meANSWER being ___ with them.
ANSWER. open/truthful
28. The language of business letters is similar to the language of advertising.

ANSWER. False
29. Every business letter should have a salutation, a body and a close.
ANSWER. True
30. The tone of a business letter is more important than the format.
ANSWER. False
31. Match the following –
i) Adjustment a) Rejecting a business proposal
ii) Order letter b) Persuasive message
iii) Bad newsletter c) Routine letters
iv) AIDA format d) Supplier
v) Credit and collection e) Replacement of the defective

letters product
ANSWER. i) e, ii) d. iii) a , iv) b, v) c
32. A letter expressing a goodwill message should follow the ___ organizational
plan.
ANSWER. Direct
33. Granting a request for a refund at the beginning of a letter meANSWER

presenting the ___ ___ first.
ANSWER. Main idea
34. A ___ is an opening statement in a bad newsletter.

ANSWER. Buffer
35. In a persuasive letter, the indirect plan is called the ___ ___.
ANSWER. AIDA format
36. In an indirect plan, they ___ are presented first.

ANSWER. Reasons / explanations
37. A press release is a paid form of communication.

ANSWER. False
38. Maintaining good media relations is important for getting a press or news
release accepted.
ANSWER. True
39. The purpose of a press release is to sell a company’s products.

ANSWER. False
i) Corporate advertising
a. Display logo and message
objective
ii) Event sponsorship b. Change of attitude
iii) Corporate social

c. Company viewpoint
responsibility
d. Protect corporate
iv) Advocacy advertising
reputation
v) Crisis communication e. Public Service Advertising

ANSWER. i) b, ii) a, iii) e, iv) c, v) d
41. Product advertising can communicate effectively without words, through the
choice of an appropriate ___.
ANSWER. Medium/visual
42. Interest in a product can be built by developing a ___ ___ ___.

ANSWER. Unique selling proposition
43. Another name for the AIDA format is the ___.

ANSWER. Hierarchy of effects
44. A business report is a subjective presentation of information.

ANSWER. False
45. There is no single format for a business report.

ANSWER. True
46. The purpose of a proposal is to inform.

ANSWER. False
47. A compliance report is a one-time report.

ANSWER. False
48. The quality of a report is judged by its visual appeal.

ANSWER. False
i) Memo format a. Bibliography
ii) Preliminary part b. Technical specifications
iii) Problem definition c. Informal
iv) Appendix d. Body of report
v) Documentation e. Executive summary
ANSWER. i) c , ii) e, iii)d, iv) b, v) a
50. Audience analysis helps to determine the ___ and the ___ of the report.
ANSWER. Tone/length; formality/complexity
51. The survey method is used to gather ___ data for a report.
ANSWER. Primary
52. ___ ___ and ___ are two ways of making a report more convincing.
ANSWER. Expert opinions; documentation/references/bibliography
53. The use of ___ ___ is a recommended technique of writing style in business
reports.
ANSWER. TrANSWERition sentences/concrete nouns/correct tenses
54. It is better to emphasize the ___ in a report rather than the ___.
ANSWER. Ideas; writer/reader
55. Resumes should be tailored to the needs of different employers.

ANSWER. True
56. In a chronological resume, only the most recent job is listed.

ANSWER. False
57. A functional resume is more applicable for experienced candidates.

ANSWER. True
58. The components included in a resume will depend on the type of resume.
ANSWER. False
59. There is no prescribed length for a resume.

ANSWER. False
i) Solicited application letter a. Providing evidence and benefits
ii) Less competition for the

b. Relating qualifications with job
applicant
iii) Attention-getting opening c. Subject line
iv) Creating interest d. Unsolicited application letter
v) Convincing prospective e. Showing familiarity with the

employer employer
ANSWER. i) c, ii) d, iii) e, iv) b, v) a

61. Letters of recommendation should contain ___ ___ And ___ ___.
ANSWER. Relevant information; legal safeguards
62. The indirect organizational plan is used to write ___ ___ letters and ___ ___
letters.
ANSWER. Job refusal; negative recommendation
63. A ___ ___ letter conveys good news.

ANSWER. Job acceptance
64. A GD is a free-wheeling discussion, with full freedom given to participants to

select topics of their choice.
ANSWER. False
65. A GD evaluates participants based on the solution offered to a problem

ANSWER. False
66. What you say in a GD is as important as how you say it.

ANSWER. True
i. Environmental barrier a. Psychological noise
ii. Individual barrier b. Physical noise
iii. Understanding customers’

c. Organizational barrier
problems
iv. Suppressing the views of junior

d. Active listening
employees
e. Written communication
v. Speaking with a foreign accent
channel
vi. Messages with multiple meanings f. Eye movements

vii. Non-verbal communication g. Cultural barrier
viii. Letter addressing customer

h. Semantic barrier
complaints
ANSWER. i) b ii) a iii) d iv) c v) g vi) h vii) f viii) e
68. A ___ is one where a panel of interviewers interviews a single applicant

a. Group discussion
b. Personal interview
c. Feedback session
d. Group interview
ANSWER. d
69. In a traditional job search approach, you seek employment in a particular

company.
a. True
b. False
ANSWER. b
70. ___ increases the likelihood of getting candidates with initiative and foresight.
a. Solicited application
b. Resume
c. Unsolicited job application letter
d. Recommendation letter.
ANSWER. c
71. ___ resume is appropriate when you are changing your career completely.
a. Functional
b. Cross-functional
c. Chronological
d. Professional
ANSWER. a
72. A progress meeting is the most challenging type of meeting.

ANSWER. False
73. An agenda provides an outline of how the meeting will run.
ANSWER. True
74. Only problem-solving meetings need to be planned in advance

ANSWER. False
75. An agenda is prepared by the participants of the meeting.

ANSWER. False
1. The foremost skill required for learning a language is ___.

a. Writing skill
b. Reading skill
c. Speaking skill
d. Listening skill
ANSWER. (b)
2. The primary skill is to acquire knowledge about everything in the world.

a. Reading skill
b. Writing skill
c. Listening skill
d. Speaking skill
ANSWER. (a)
3. It is a Psycho-linguistic guessing game.

a. Reading
b. Writing
c. Learning
d. Listening
ANSWER. (a)
4. Understanding a written text meANSWER –

a. Reading comprehension
b. Extracting the required information
c. Understand writer’s meaning
d. Both a & b
ANSWER. (d)
5. Reading is a ___ process.

a. Encoding
b. Codification
c. Decoding
d. None of the above
ANSWER. (c)
6. Men work on the land are:

a. Cultivators
b. Gardeners
c. Shepherds
d. All of the above
ANSWER. (d)
7. Person who dig out stone for buildings and roads, and for laying a bed for
railways lines.
a. Quarrymen
b. Miners
c. Diggers
d. Both b and c
ANSWER. (a)
8. Shopkeepers comes under the category of –

a. Movers
b. Manufacturers
c. Helpers
d. Makers
ANSWER. (a)
9. SQ3R techniques for reading is given by –

a. Braille, 1965
b. Robinson in 1970
c. Both a & b
d. Billmeyer, 1962
ANSWER. (b)
10. ___ is the brightest star.

a. Sirius
b. Alpha
c. Blake
ANSWER. (a)
11. “Spectroscopes” instrument is used by –
a. Doctor
b. Engineer
c. Astronomers
d. Astronauts
ANSWER. (C)
12. The fascinating areas of language learning is –

a. Reading
b. Listening
c. Writing
d. Speaking
ANSWER. (b)
13. Listening process involves –

a. Processing the data
b. Reconstructing the data
c. Giving meaning to the data
d. All of the above
ANSWER. (d)
14. Trumpet horn bagpipes are in the category of –

a. Wind instruments
b. Woodwind
c. Strings
d. Striking instruments
ANSWER. (a)
15. Semantic markers are used as –

a. It mark the beginning of the sentences
b. It act as a link between two sentences
c. Its function is to indicate a shift in the tone of the speaker
d. All of the above
ANSWER. (d)
16. ‘C’ stands for carbon and ‘Ca’ stands for calcium are examples of –
a. Field abbreviations
b. Common abbreviations
c. Personal abbreviation
ANSWER. (a)
17. The oldest form of communication is –

a. Writing
b. Speech
c. Reading
d. Symbolic
ANSWER. (b)
18. The big step forward in communication is –

a. Speaking
b. Reading
c. Writing
ANSWER. (c)
19. It is the system where each symbol stood for a and syllable and vowels were
not indicated.
a. Hieroglyphics
b. Syllabaries
c. Ideographs
ANSWER. (b)
20. ___ is a word or a phrase, which helps us to express what we are trying to
say.
a. Idioms
b. Gambit
c. Tricks
d. Sarcastic
ANSWER. (b)
21. Those sentences which make statements or assertions are called –

a. Declarative or Assertive sentence
b. Interrogative sentence
c. Imperative sentence
d. Exclamatory sentence
ANSWER. (a)
22. Identify the subject and predicate in the given sentence –
‘The Sun was shining.’
a. The, sun was shining
b. The Sun. was shining
c. The Sun was, shining
ANSWER. (b)
23. A group of words that forms part of a sentence, and contains a subject and a
predicate, is called –
a. Clause
b. Phrase
c. Gambit
d. Idioms
ANSWER. (a)
24. An ___ is a word used to add something to the meaning of a verb, an

adjective, or another adverb.
a. Adverb
b. Adjective
c. Pronoun
d. Clause
ANSWER. (a)
25. ‘Babur was a wise king who ruled India. Identify the proper noun.
a. King
b. India
c. Babur
d. Wise king
ANSWER. (b)
26. A ___ noun is the name of quality, action, or state considered apart from the
object to which it belongs.
a. Abstract noun
b. Common noun
c. Proper noun
d. Definite noun
ANSWER. (a)
27. A noun that denotes a thing that is neither male nor female is called the –
a. Common gender
b. Neutral gender
c. Neuter gender
d. All of the above
ANSWER. (c)
28. Form the plural of the given words.

1. Volcano
2. Canto
3. Piano
a. Volcanos, cantoes, pianos
b. Volcanos, cantos, pianos
c. Volcanoes, cantoes, pianos
d. Volcanos, cantos, pianos
ANSWER. (b)
29. Select the correct plural form of a given noun.

a. Goose-Geese
b. Dwarf-Dwarfes
c. Belief-believes
d. Cargo-Cargos
ANSWER. (a)
30. The ___ to form a complete, recognizable whole is called cohesion.

a. Connection
b. Linking
c. Gluing
d. All of the above
ANSWER. (d)
31. “Certain factors required in the construction of paragraphs” –

a. Unity
b. Order
c. Variety
d. All of the above
ANSWER. (d)
32. ___ is concerned with marking and identifying items, people and events.
a. Reference
b. Conjunctions
c. Lexical Replacement
d. All of the above
ANSWER. (a)
33. A ___ is a short concise summing up of any material, either auditory or

written.
a. Concise
b. Precise
c. Summary
d. All of the above
ANSWER. (c)
34. A summary is known as –

a. A brief statement of the main points of something
b. It is a short concise summing up of any material, either auditory or written
c. Both a & b
d. Shortened form of the main points
ANSWER. (c)
35. Biographies, Historical stories, etc. are the example of –

a. Imaginative essays
b. Narrative essays
c. Descriptive essays
d. Expository essays
ANSWER. (b)
36. Bibliographic can consist of –

a. Books
b. Journals or Periodicals
c. Audios and videos
d. All of the above
ANSWER. (d)
37. Gathering citations and reference list at the end of each chapter or at the end
of the page.
a. Endnotes
b. Footnotes
c. Footer
d. All of the above
ANSWER. (a)
38. The writing styles are determined by the ___ matter.

a. Topic
b. Object
c. Subject
d. Field
ANSWER. (c)
39. Communication is basically –

a. Talking
b. Writing
c. Signaling
d. All of the above
ANSWER. (d)
40. ___ linked people together in an organization to achieve a common purpose.

a. Communication
b. Common goal
c. Objective
d. Purpose
ANSWER. (a)
41. We require several skills for acquiring ___ and ___.

a. Knowledge, wisdom
b. Knowledge, information
c. Information, experience
d. Both b & c
ANSWER. (a)
42. Reading skill improves our ___ and ___.

a. Learning skills, speaking skills
b. Learning skills, communication skills
c. Learning ability, communication skills
d. All of the above
ANSWER. (c)
43. Rain has ___ right through the coat. If you can’t ___ your dog from biting the
milkman, you must lock him up.
a. Penetrated, restrain
b. Ex asperation, kernal
c. Cut, amazement
ANSWER. (a)
44. David living stone worked as a ___ in a cotton mill when he was only ten
years old. He did not receive any formal education and was his own ___.
a. Doctor, labourer
b. Labourer, teacher
c. Explorer, labourer
d. Teacher, doctor
ANSWER. (b)
45. ___ involves processing and reconstructing the data, But ___ is letting the
sounds beat your eardrums.
a. Listening, hearing
b. Hearing, listening
c. Casual listening, focused listening
ANSWER. (a)
46. The ___ and ___ is also helpful for the listener to understand the meaning.
a. Tone, behavior
b. Pitch, tone
c. Tone, attitude
d. Tone, intensity
ANSWER. (b)
47. Using lecturers, handouts we acquire information from ___, and by using
tutorials, conversations, etc. we acquire information through ___.
a. Tutors, fellow learners
b. Other sources, tutors
c. Students, tutors
ANSWER. (a)
48. Identify the advantages of writing –

a. The speaker himself did not have to be present in order to communicate
b. The knowledge of one generation could be accumulated and passed on to the
next
c. Both a & b
d. We can represent, what we want
ANSWER. (c)
49. The general categories of communications are –

a. Speech, writing
b. Printing
c. Electronic communication
d. All of the above
ANSWER. (d)
50. ___ meANSWER no external, unnecessary details have to be included, while

___ meANSWER all the significant and important details should be included.
a. Accurate, complete
b. Orderly, clear
c. Accurate, clear
d. Clear, complete
ANSWER. (a)

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Question Option 1 Option 2 Option 3 Option 4 sw

In companies having a ................... base this is a class of Business

.......... knowledge becomes an important consideration

1. The term “communis” derived from ___word.

D. All the above.

3. Grapevine communication is associated with _____communication.

4. Lateral communication is between

A. Superior and subordinate.

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C. Subordinate and superior.

5. Audio Visual communication combines

7. Posters fall under _______communication.

8. Informal communication is otherwise known as ______ communication.

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9. Horizontal communication flows through _______

11. Physical Barriers to communication are ______

A. Time and distance.

12. Communication is derived from a Latin word “Communis” which

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13. Communication starts with:

15. The two broad areas of communication are:

A. Oral and written communication

B. Verbal and written communication

C. Verbal and non-verbal communication

D. Oral and non-verbal communication

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A. Meetings, memos and presentations

B. Meetings, memos and performance reviews

C. Meetings, presentations and performance reviews

D. All the above

18. Orders and directives are the example of:

19. Communication between HR manager and salesman is an example of:

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20. Diagonal communication is also known as:

A. Cross ward communication

D. Any of the above

22. Down ward communication and Upward communication are :

23. Placement of purchase order to supplier of material is ----------

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24. Receiving a sales order is an example of:

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26. Functional coordination is one important reason for communicating

29. The most basic type of listening is known as :

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30. Dialogic listening is also known as:

C. Active and passive voice

32. FOGINDEX is used to measure:

D. All the above.

33. A message may be understood by an average educated person, if

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34. Communication is a ___________

A. one way process

A. Information and persuasion.

B. Skill and personality development.

C. Control and management.

36. The downward communication flow from

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38. Examples of oral communication---------- o m

39. Which one is an effective audio-visual communication.

D. All the above.

40. Advantage of written communication

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