Docum(}nt Code

DEPARTMENT OF THE INTERIORAND LOCAL GOVERNMENT P.DILG.BLGS-RO-03

DILG
t QUALITY PROCEDURE Rev. No.
02
Eff. Date
02.76.23
Paue
7 of 6

3 ISSUANCE OF CERTIFICATE FOR FOREIGN TRAVEL AUTHORITY OF tOCAt GOVERNMENT OFFICIATSAND EMPTOYEES

Scope:

The process starts from the receiptofthe requestoflocal government officials and employees for foreiSn travel authorization up to issuance ofCertificate
for Travel Authority or Letter Reply. Ctient Satisfaction Survey is being administered.

Description of Service:

To facilitate the reyiew ofrequests of local government omcials alld employees for autholity to tEvel abroa4 subject to the approval ofthe Secretary of
DILG and in accordance with applicable laws and executive issuances.

Office: BUREAU OF LOCAL GOVERNMENT SUPERVISIO REGIONAL AND FIELD OFFICES

Person-In-
No ClientAction Agenc,vAction Charge/ References/
- __ --.---,
No. Activities
(detailed steps) (detailed steps) Position/ Interfaces
Unit/ Division
1 Accomplish the Citizen's L,L Receive and conduct Field Oflices: Provincial/ a Citizen's Charter
Charter Service Request Form initial evaluation of o Receive and record the request in HUcltccl Service Request
and apply request for an request the Issuance of Certificate for c/MLGOO Form (CCSRF-FTA)
authority to travel to the FTA Foreign Travel Authority of Local Focal Person with supporting
On-Line System at Government Officials and documents
wr,vw.fta.dilg.gov.pl"r, Employees Monitoring Log Sheet.
or, if the portal is not a Issuance of
accessible, the applicant may O Chech validate and confirm the Certificate for FTA
file to the following modality: completeness and of Local
appropriateness of the submitted Government
a) DMS fData Management documentary requirements. Officials and
System) through DILG Employees
Regional Offi ce concerned, Monitoring Log
or Sheet
 Documcrrt Codc
DEPARTMENT OF THE INTERIORAND TOCAL GOVERNMENT
DItG-BLGS-RO.O3
QUALITY PROCEDURE Rev. No. Eff. Date Pase
02 02.L6.23 2of6

Person-In-
No Client Action AgencyAction Charge/ References/
No. Activities
(detailed steps) (detailed steps) Position/ Interfaces
Unit/ Division
b) email to be provided by the a If complete/appropriate, endorse to a Endorsement/
DILG Field Offices the next higher Office. Else, return Transmittal Letter
concerned the request to the requesting
Client for appropriate action.

Requests received by C/MLGOOS:

Endorse to PO for further
evaluation.

Request received by POs: Endorse

to RO for further evaluation.

If applicant applies directly to CO,

Ll. ..
Lne requeslwlll oe enqor5eq fo fne
.,... .-! -..:ll t I I ! rl

concerned RO for their appropriate

action.

7.2 Receive and a Receive the request and update Provincial a Issuance of
evaluate the request the Issuance of Certificate for FTA Focal Person/ Certificate for FTA
of Local Government Officials and Regional Focal of Local
Employees Monitoring Log Sheet. Person Government
Officials and
a Review its completeness and Employees
appropriateness. Monitoring Log
Sheet
a If found complete and appropriate
endorse to the next higher Office a Endorsement/
IPO to RO; RO to BLGS). Else, Transmittal Letter
 Documc[t Code
DEPARTMENT OF THE INTERIORAND LOCAL GOVERNMENT OP.DILG.BLGS.RO.O3
QUALITY PROCEDURE No.
Rev.
02
Eff. Date
02.16.23
Pase
3 of5

Person-In-
No Client Action AgencyAction Charge/ References/
No. Activities Position/ Interfaces
(detailed steps) (detailed steps)
Unit/ Division
return to the concerned Office for
appropriate action.
1.3 Act on the request of o Receive, and record the request in Regional Focal . Issuance of
Component City the Issuance of Certificate for FTA Person Certificate for FTA
Mayors, of Local Government Officials and Division Chief of Local
Municipal Mayors, Employees Monitoring Log Sheet. Regional Government
Vice Governors, Director Officials and
Vice Mayors, o If found, complete, prepare the Employees
Sanggunian Certificate or Travel Authority for Monitoring Log
Members, review of the Division Chiel and Sheet
Punong Barangays, for approval ofthe Regional o FTA Certificate
Sangguniang
Director. o Letter reply
Barangay Members,
Else, if the request does not merit
SK Chairpersons
the approval of the request
and Members,
prepare a Letter Reply.
Barangay
Appointive Officials,
LG Department
Heads and Below,
on OFFICIAL TRIP

Receive and a Receive the request and update

evaluate the request the Issuance of Certificate for FTA
ofi of Local Government Officials and
(a) Official and Employees Monitoring Log Sheet
Unofficial (or
Personal) Trips a Review its completeness and
of Governor, appropriateness.
HUC and ICC Mayor,
M of Pateros,
 Docunrctrt Code
DEPARTMENT OF THE INTERIORAND LOCAL GOVERNMENT .DILG.BLGS.RO.O3
QUALITY PROCEDURE Rev. No.
02
Eff. Date
02.t6.23
Pase
4of6

Person-In-
No ClientAction AgencyAction Charge/ References/
No. Activities Position/ Interfaces
(detailed steps) (detailed steps)
Unit/ Division
(b) Unofficial [or a If found complete and appropriate
Personal) Trips of endorse to the BLGS. Else, return
all officials to the concerned Office for
(regardless of the appropriate action.
positionJ when the
period of travel
extends to more
than three (3)
months or during
periods of
emergency or crisis.
1.4 Act on the request a Receive, and record the request in BLGS Process a Issuance of
of: the Issuance of Certificate for FTA Owner Certificate for FTA
(a) Official and of Local Governmcnt Officials and of Local
Unofficial Trips Employees Monitoring Log Sheet. Government
of Governor, Officials and
HUC and ICC Mayor, a If found, complete, prepare the Assigned Employees
Mayor of Pateros, Certificate or Travel Authority for Action Officer; Monitoring Log
review of the Division Chief, and Division Chief; Sheet
(b) Unofficial Trips for recommendation for approval BLGS Director
of all officials of the BLGS Director. o FTA Certificate
[regardless of the Else, if the request does not merit o Letter reply
position) when the
the approval of the request,
period of travel prepare a Letter reply.
extends to more
than three (3) a Forward the Action Document to SILG oT USLG
months or during
periods of the Approving Authority for
emergency or crisis signature/approval.
 Docunrcnt Codc
DEPARTMENT OF THE INTERIOR AND tOCAt GOVERNMENT .DItG.BLGS.RO.O3
QUALITY PROCEDURE Rev. No. Eff. Date Papo
OZ 02.16.23 5 of5

Person-In-
No ClientAction AgencyAction Charge/ References/
No. Activities
(detailed steps) fdetailed steps) Position/ Interfiaces
Unit/ Division
1,5 Release the a Upon receipt ofthe approved Action Designated o FTA Certificate
approved FTA Document, release it to the Records . Letter reply
Certificate or Letter concerned Field Office and Regional Custodian/Proc
reply and retain Office through the Central Records ess Owners
records. Section. [Region/Co)

a Update the Issuance of Certificate a Issuance of

for FTA of Local Government Certificate for FTA
Officials and Employees of Local
Monitoring Log Sheet and Process Government
Summary Logsheet. Officials and
Employees
a Retain records in accordance with Monitoring Log
the Control of Retained Documented Sheet and Process
Procedure and Master List of Summary Log
Retained Documented Procedures Sheet

a Control of Retained
Documented
Procedure

a Master List of
Retained
Documented
Procedures
 Document Codc
DEPARTMENT OF THE INTERIORAND TOCAL GOVERNMENT -DILG-BLGS.RO.O3
QUALITY PROCEDURE Rev. No. Eff. Date Paue
02 02.76.23 6 of6

2 Receive the FTA Certificate and
accomplish the Client
sfa ction.9urvey Form
S oti
2.\ Facilitate the filling o Release the approved FTA Field . FTA Certificate
up ofCSS Form Certificate/Letter reply to the Officer/Focal . Letter reply
Requesting Client thru the DILG Person
Field Office or Regional Office, as
applicable.
o Accomplished CSS
a Facilitate the filling out of CSS form, Form
and forward the accomplished CSS o C.SS Data Sheet
forms to Regional Office and BLGS, o Client Satisfaction
as applicable. Report
o Client Satisfaction
a Report the CSS results to the Central Measurement
Office in accordance with the Client Procedure
S atisfa ction M e a surement Pro ce dure

End of Transaction

Pre rared By Reviewed Rv Approved By

i\?
H N-vt-/
BRENDA cu. FONTAMILLAS ATTY. ORA R. FLORES DEBIE rG*J$h," v ASEC. ESTER A.

Process Owner Chief

BLGS D"p
*y Qual it/[ffihsement Overall Deputy Quality Management
RloresentaUive
 DEPARTMENT OF THE INTERIORAND LOCAL GOVERNMENT Documeirt Corle
a UALITY DItG-BLGS.RO-03
o BIECTTVE (Qo) Rev. No. Eff. Date Pase
01 02.L6.23 1of 1

OFFICE BUREAU OF tOCAt GOVERNMENT SUPERVISION, REGIONALAND FIELD OFFICES

PROCEDURE TITLE ISSUANCE OF CERTIFICATE FOR FOREIGN TRAVEL AUTHORITY OF LOCAL GOVERNMENT OFFICIALS AND EMPLOYEES

Performance Indicators (KPI) Applicable

Frequency Documents (e.g.
Responsible
Function of Monitoring Log
Indicator/Formula Monitoring for
Obiective Target Sheeb Summary
(if applicable) Monitoring
Results Log Sheet Report,

Process the o B0o/o of the received o B0o/o o Total number of requests for Foreign o Monthly o Process o Issuance Foreign
Issuance of requests for Foreign Travel Authority acted and released Owner and Travel Authority of
Foreign Travel Travel Authority seven (7) working days upon receipt Division Chief Local Government
Authority of (FTA) acted and / Total number of requests received x Officials and
Local released seven [7) 100 Employees
Carrarrman+
uu Y El lllllgllL '"vorking Ca5is upon Proeess Summary
Officials and receipt of the request Log Sheet
Employees
o B0o/o Clients o 80o/o o [Total number of responses with o Monthly o Process r CSS Data Sheet
Satisfaction Survey rating of "Agree" or "Strongly Agree" Owner and o Client Satisfaction
have a roting of in all Seruice Quality Dimensions Division Chief Report
"Agree" or "Strongly (SQDI) / Total number of responses
Agree" in all Service receivedl x 700
Quality Dimensions

Prepared B Reviewer: By Approved By

[11*
BRENDA C.'FONTAMILLAS ATTY. R. FLORES T v ASEC. ESTERA. CESO II
Process Owner Division Chief
BtGS lhnagement Overall Deputy Quality Management
lve
 DEPARTMENT OF THE INTERIORAND LOCAL GOVERNMENT Document Code
DILG
{t QUALITY MONITORING QME-QP.DItG.BLGS.RO-03
AND EVATUATION (QME) Rev. No. Eff. Date Pase
01 42.16.23 1of 1

OFFICE BUREAU OF LOCAT GOVERNMENT SUPERVISION, REGIONAL OFFICE AND FIETD OFFICES
PROCEDURE TITLE ISSUANCE OF CERTIFICATE FOR FOREIGN TRAVEL AUTHORITY OF TOCAL GOVERNMENT OFFICIALS AND EMPLOYEES
1.. 800/o of the received requests for Foreign Travel Authority [FTA) acted and released seven (7) working days upon
receipt ofthe request
OBTECTIVE STATEMENT
2. B0o/o of accomplished Client Satisfaction Survey have a rating of "Agree" ar "Strongly Agree" in all Service Quality
Dimensions (SQDs).
CURRENT PERIOD
INDICATORS Ian Feb Mar Aor Mav un Iul Aus Sen Oct Nov Dec Total
ective 1;B0o/o of the received uests for F Travel A acted and released seven u recel ofthe
A Total number of requests for Foreign Travel Authority
acted and released seven recei
B Total number of uests received
C Formula Bxt00 T Result: B0%o
D Gap Analysis: In case the objective is not met, put your
i+ io naI ma+
lL lJ llvt ltl!L

2: B0o/o Client have a ra or in all Service Dimensions

A Total number of responses with rating of "Agree" or
" in all Service a Dimensions
B Total number of received
C Formula: x 100 Result:800/o
D Gap Analysis: In case the objective is not met, put your
S it is not met

Prepared By Reviewe,J By Approved By

fi*'^-,
BRENDA T. TONTEUILLAS ATTY. ,.J,lk** R. FLORES D EBTffi ilffi CESO
Dtputy Quali$ltlhnagement
Vf. ASEC. ESTER A. ALDANA" CESO
Overall Deputy Quality Management
II
Process Owner / #vision ctrief
BLGS
\".r""JnStir" Representative
 DEPARTMENT OF THE INTERIORAND LOCAL GOVERNMENT
AND EMPLOYEES

@ ISSUANCE OF CERTIFICATE FOR FOREIGN TRAVET AUTHORITY OF LOCAL GOVERNMENT OFFICIALS

MONITORING LOG SHEET

PANTICT,IT"ARS C/MLGOO/HUC (1 WD) PROVINCIAT otFICB (lWD) REGTONAT OFSICE (1WD) CENTnAL OFPICE (4WDs)
r
Oblectlve 1
n€sult
Completans$ and o E+ *I
I !
complotenos and IA Complot€nc$ rnd
F
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c
complctenGss and
Approprlat€n.ss
o o
EE Approprlatenets t !< drr
Met Unmet
t
24
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Approprlateness
d
2
o
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sRENol cJpoNrAM[LAs
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Prcccrr Owncr
 DEPARTMENT OF THE INTERIOR AND LOCAL GOVERNMENT
ISSUANCE OF CERTIFICATE FOR FOREIGN TRAVEL AUTHORITY Rev, No. Eff. Date Page

OF LOCAL GOVERNMENT OFFICIATS AND EMPLOYEES 00 06,15.27 1of 1

PROCESS SUMMARY tOG SHEET

QUAUfyOBJB(TM 1. EO ofthe Gcelved requests for Foreign TravelAuthority (FIA) actedand r€leased seven (7) worldng days upon r€c€lptofthe request.

rRSQuExcY oF IrlotlIToRlNG! Monthly

CURRET{T PERTOD:

DATE TETTER TOTAL NO. OF PROCESSING TIME oBfEcTM 1 RESUTT

DATE REQUEST REPrY/ FTA UNMET

MET
NO. REFERENCE NO. APPLICANTS REGION RECEIVED RELEASED TO FOI
PO RO co TOTAT <ZwDs >7WDs
REMARKS
(FO/HUC) CLIENT THROUGH HUC
RO

1
2
3
4
5
nth
TOTAT
RESUTTS

l'l'gr,tlt'tl lly Nutt,tl lly

{ Name Here } { Name Here }

Process Owner Dlvlslon Chtef/Next Hlgher Supervlsor

l'rt r:ttt'd []v Rt'vicwt'tl llv \ppnrvctl Bt

Ir{ Sa f"
BRENDd,C, FONTAMITLAS ATTY, DIRECTOR VMAN P. SUANSING.bz
IU
Process Owner PfuKton ctrtef BLGSDerutt OMR
 l)(,clrnt('rrt (l)(lc

DEPARTMENT OF THE INTERIOR AND LOCAL GOVERNMENT

rfif{lirfr[Eiil
EMil E-il
CITIZEN'S CHARTER SERVICE REQUEST FORM @rrrrfflIEE

SERVICE TITLE: ISSUANCE OF CERTIFICATE FOR FOREIGN TRAVEL RE CE NO.

AUTHORITY OF LOCAL GOVERNMENT OFFICIALS AND EMPLOYEES DATE OF RE UEST
NAME OF CLIENT ORGANIZATION:
Klndly Check the
Documentary Requirements CONTACT DETAILS:
documents
1. Endorsement from the:
a. Local Chief Executive ( ifapplicant is a Component and OTHER NEEDED INFORMATION lf an
Municipal Mayor, Vice Governor, Vice Mayor, Punong Barangay
and LG employees) Name ofA icant:
b. Vice Governor/Vice Mayor (if applicant is a Sangguniang
Panlalawigan Member, Sangguniang Panlungsod and
Sangguniang Bayan, and Sanggunian employees) Position: on:

c. Punong Barangay (sangguniang Barangay Member and

Barangay employees including Sangguniang IGbataan)
2. A dulynourized affidavit attesting that no administrative charge LUU: Destination
or criminal case has been filed or pending against the applicant or
oath of Undertaking when the applicant has a pending case Duration uested: Nature oftravel:
3. Clearance from Mon and Pro Accountabilities
4. Medical Certificate for medical reasons
Additional Requlrements For study Trlp SIGNATURE:
7 , lnvitation Letter from the host country or sponsoring agency
a nd or
2 Acceptance letter from CHED, TESDA, LGA, organizer or donor, as
a licable
Additional Requirements For Non-Study Trip
aJ Attendance to a Training, Seminar and Workshop: lnvitation RECEIVED BYI DATE AND TIME RECEIVED
Letter from the host country or sponsori agency
b) Attendance to an event that promotes Local Government
Technical Exchange and Cooperation:
- [nvitation Letter from the host country or sponsoring agency; Receivin O fficer
- Copy ofthe Memorandum ofAgreement, or Memorandum of ENDORSED TO RESPONSIBLE
Understanding OFFICER; DATE AND TIME ENDORSED
 Additional Requirements For Personal/Prlvate Trip
1. Governors, Mayors of HiShly Urbanized Cities an d Independent
Component Cities: Duly Accomplished Application Form for Leave
of Absence
2. Other Elected officials and LGU Department Heads (travel that
exceeds to more than 3months or during a period of emergency or
cnsls :A d Leave ofAbsence
REMARKS:
Name Unit and Desi nation

ACKNOWLEDG EMENT RECEIPT

u have re uestedi REFERENCE NO
This is to acknowl e the service s

Date Received Expected Date of Date of Release in case

SERVICE TITLEI ofextension
Release

Republic of the PhiliPPines

o F F I C E t( U N I T D E S I G N A TI o N CONTACT DETAILS: DEPARMENT OF THE INTERIOR AND LOCAL GOVERNMENT
NA M E oF RE S P 0 N S I B L E

OFFICE ADDRESSI

REMARKS: