1. Tell me about yourself?

Ans. I am Vanshika Ramchandani.

I am from bairagarh a district in Bhopal.

Sir / Mam my third year is going on from barkatullah university in b.com.

I have 4 month expirence in 1point1 solution in D2H voice process and 5 month expierence in

Jindalx in zomato chat process.

My strength and interest include I am hardworking , self motivated and a quick learner.

I am married and I have 5 years old baby boy too because of some medical issue I need to take

The break from studies and after 5 years I have restarted my studies and now I have pursued
for b.com 3rd year from barkatullah university .

2. Why do you want to join BPO?

Ans. BPO is the fastest growing sector and it is the most stayable sector in corona crises too. BPO is
promising carrer growth sector. BPO is the most important part of customer service.

3. What you know about coustmer service?

Ans. Customer service basically states customer satisfaction , if I am providing customer service so
my main motive should customer be happy with my customer service that means I have
performed my job very well , in today’s scenario customer service is the most essential
department in any of the organization. If anyone has to run his business in long term so he has
to create goodwill with customers and that is possible only if all the customer problem , queries
or issues are sorted and for that customer service is the most important department .

4. What’s the role of customer service ?

Ans. Five of the essential skills required to be successful in a customer service role
are problem-solving, communication, empathy, decision-making, and the ability to
adapt to new situations.

5. What is empathy and sympathy?

Ans. Empathy describe the ability to understand the thoughts feelings or

emotions of someone else.

Sympathy describes the act or capacity of sharing the feelings of another

person.
 6. How was your expierence in last company?

Ans. The experinec was good as I learnt so many thing in that time period such as how stress
management as when the customer in coming in a bad mood and irriatated with the services so how to
keep pateinece.

7. What is BPO?

Ans. BPO is the contracting of a specific task to a third- party service provider. This allows companies
to focus on their core business process.

8. Why do you want to join BPO?

Ans. BPO is the fastest growing sector and it is the most stayable sector in corona crises too. BPO is
promising carrer growth sector. BPO is the most important part of customer service.

9. Why should we hire you?

Ans. I have the right combination of skills and experience for this job. I also bring the additional
quality of strong analytical and problem solving ability as shown by introduction of a more
efficient work flow system at 1 point 1 solution company and in jindalx too as a zomato
customer support executive.

10. What do you know about flipkart?

Ans. Flipkart Internet Private Limited is an e-commerce company based

in Bengaluru, India. It is an private and subsidiary company. Founded
by Sachin Bansal and Binny Bansal in 2007, the company initially
focused on book sales, before expanding into other product
categories such as consumer electronics, fashion, and lifestyle
products, and many more.
11. Where do you see yourself in next 3-5 years?

Ans. Within three to five years, I hope to have moved on to a customer service
leadership position or managerial role within your organization. Since customer
service is a critical element for the success of each business, I would relish the
chance to prove myself in a more senior role.