Dear Respondents,

We, the University Library together with the Supplies Office are currently working on
our research paper entitled “USERS’ SATISFACTION ON INFORMATION SOURCES
AND SERVICES OF LAGUNA UNIVERSITY LIBRARY”. We intend to gather
information that could greatly enhance the quality of our study. In view of this, we would
like to ask your participation in answering the attached questionnaire.
Rest assured that all the information given will be kept confidential.
Thank you very much for your cooperation. God bless you.

Respectfully yours,
Researchers
 SURVEY QUESTIONNAIRE

In order to better serve you in the future; may we request you to answer this
questionnaire. This will only take 5-10 minutes to answer. Rest assured that all
answers you provide will be kept in the strictest confidentiality. Thank you.

I.PROFILE OF THE RESPONDENTS

Instruction: Please provide the following information and check the option
that applies to you.

Age: ( ) 15-20 Category: ( ) Senior High School

( ) 21-25 ( ) College/Tertiary
( ) 26-30
( ) 31-35
( ) 36-40
( ) 41and above

II. AWARENESS ON INFORMATION SOURCES AND SERVICES

Instruction: Please read the following statements carefully. No right or wrong
answers. Please don’t leave any item unanswered. Kindly check ( / ) the item
that corresponds to your answer.

A. Information Sources Available in the library

Aware Unaware
A. Printed Resources
1. Foreign Books (General Collection)
2. Filipiniana Books
3. Reference Books (Dictionaries, Almanacs,
Encyclopedias, and etc.)
4. Magazines and Journals
5. Clippings (News Paper articles)
6. Thesis, Capstones, Feasibility Study and
Manuscripts
7. Workbooks
B. Non-Printed Resources

1. Geographical Maps
2. Compact Disk
C. Electronic Resources (Available in Digital Library)

1. Electronic Books
2. Electronic Journals
3. Index to Magazines
4. Instructional Videos

B. University Library Services

Aware Unaware
1. Library hours.
2. Library Orientation
3. Book lending services
4. Electronic tablet lending services
5. Full text access to electronic books.
6. Free internet access.
7. Current awareness service through Facebook page.
8. User Assistance.
9. Information and Referral Services.
10. Online Access Public Catalog (OPAC).
III. SATISFACTION ON INFORMATION SOURCES AND SERVICES
Instruction: Please read the following statements carefully. No right or wrong
answers. Please don’t leave any item unanswered. Kindly check ( / ) the item
that corresponds to your answer.

VS – Very Satisfied S – Satisfied

D – Dissatisfied VD – Very Dissatisfied

A. Information Sources Available in the library

VS S D VD
A. Printed Resources

1. Foreign Books (General Collection)

2. Filipiniana Books
3. Reference Books (Dictionaries, Almanacs, etc.)
4. Magazines and Journals
5. Clippings (News Paper articles)
6. Thesis, Capstones, Feasibility Study and
Manuscripts
7. Workbooks
B. Non-Printed Resources
1. Geographical Maps
2. Compact Disk
C. Electronic Resources (Available in Digital Library)
1. Electronic Books
2. Electronic Journals
3. Index to Magazines
4. Instructional Videos

B. University Library Services

VS S D VD
1. Library hours.
2. Library Orientation
3. Book lending services
4. Electronic tablet lending services
5. Full text access to electronic books.
6. Free internet access.
7. Current awareness service through Facebook page.
8. User Assistance.
9. Information and Referral Services.
10. Online Access Public Catalog (OPAC).