Date: June 30th 2021

From: Safran Nacelles Customer Support & Services Division (CSSD)

To: Nacelle Operators

Scope: Safran Nacelles Vendor Programmes listed below :

A320neo LEAP-1A Nacelle, A330neo Trent 7000 Nacelle, A330 Trent 700 Thrust
Reverser, A340 Trent 500 Nacelle, A380 Trent 900 Nacelle, A380 GP7200 Nacelle.

Our reference : CSSD-NE-21-024

Subject: Customer Maintenance & Repair Engineering Services Catalogue

Dear Customer,

Safran Nacelles has developed a comprehensive service package in order to provide advanced
repair engineering services to our customers.

Operational constraints, specific environmental conditions, targeted dispatch rates, and other
operator’s parameters, are driving a need for customized repair services solutions to optimize the
support to operator’s revenue flights.

This Services Catalogue intends to describe Safran Nacelles’ Customer Maintenance & Repair
Engineering Services.

The Customer Maintenance & Repair Engineering Services Catalogue shall be applicable from
July 1st, 2021.

Customized Service Policy

Depending on the performance required by our customer to deliver the repair & engineering work,
the following range of services are available:

Lead time Price Lead time upon receipt Purchase Order

Confirmed AOG Fly On Free Of Charge  No purchase order required. Lead
(RAS for a Temporary or life (FOC) time as agreed, depending on the
limited repair - Repair next scheduled flight
Category C)
Critical case 3,900 USD  Less or equal to 4 calendar days
Expedite case 1,250 USD  More or equal to 5 calendar day and
less or equal to 14 business days
 Business days are from Monday to
Friday
Routine case Free Of Charge  More or equal to 15 business days
(FOC)  Business days are from Monday to
Friday

Safran Nacelles T +33 (0)2 35 55 47 00

SAS au capital de 56 701 145 euros - 352 050 512 RCS Le Havre F +33 (0)2 35 53 05 21
Route du Pont VIII - BP91 - 76700 Gonfreville l’Orcher - France www.safran-nacelles.com
For sake of Clarity:
- Final disposition (Permanent Repair – Repair Category A & B and replacement procedure)
associated to an AOG Fly On case (RAS for a Temporary or life limited repair - Repair
Category C) will be charged at 3,900 USD,
- Final disposition (Permanent Repair – Repair Category A & B, Temporary or life limited
repair - Repair Category C and replacement procedure) associated to critical and expedite
cases will be charged according to lead time requested,
- Revision of a previous Safran Nacelles repair, fly-on or replacement procedure will be
charged at 1,250 USD,
- Request dealing with an existing repair unknown to Safran Nacelles will be charged on
quote.
- For a third party MRO shop, each cases will be charged at 1,250 USD whatever the
requested date except the cases requested in less or equal than 4 calendars days which
will be charged at 3,900 USD.

Note:
- Repair Category A: Permanent Repair with no additional requirements.
- Repair Category B: Permanent Repair with Inspection required.
- Repair Category C: Temporary or life limited repair.

Services availability
The Repair Engineering services described in this letter are available 24 hours a day, 7 days a
week.

All requests shall be addressed to Safran Nacelles’ Customer Support & Services Centre (CSC).
Safran Nacelles CSC can be reached at the following address:

 E-mail : nacelles.csc@safrangroup.com
 Telephone : +33 (0) 1 64 14 80 33

Safran Nacelles’ Customer Support Team will be visiting you shortly to further explain in details this
service and adapt the service to our customer’s needs.

Yours Faithfully,

Thibault Arnold Alain Berger

Customer Services Engineering Director VP Customer Services & Support
Safran Nacelles, CSSD Safran Nacelles, CSSD

Safran Nacelles T +33 (0)2 35 55 47 00

SAS au capital de 56 701 145 euros - 352 050 512 RCS Le Havre F +33 (0)2 35 53 05 21
Route du Pont VIII - BP91 - 76700 Gonfreville l’Orcher - France www.safran-nacelles.com