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Cris Plant Project
Cris Plant Project
Cris Plant Project
April 2023
Document Status: Draft | In Review | Approved
Introduction:
Our plan is to create an internal support plan for support teams so that they can meet the scale
of the new service and provide support to the growing customer base.
Goals of Project
Deliverables
Create sustainable fulfillment and delivery practices for day to day operations
This will enable teams to support the growing base of customers, make the revenue
streams more efficient and to ensure the team provide excellent customer service to our
customers.
Benefits, Costs, and Budget
Benefits
● Improve customer service
● Make it easier for teams to provide a better service
● Increase in good customer service equals increase in revenue
Costs:
● Set up and install order processing software
● Training of employees
Budget needed:
● £255,000
In Scope:
Setting up software
Installing software
Training of teams Out
of Scope:
Eight months to fully implement all training and operational protocols necessary for Plant Pal
customers.
Project Team
Project Sponsor-Director of Product
Project Team
Quality assurance tester
Humans resource specialist
Financial analyst
Inventory manager
Measuring Success:
What is acceptable:
Set up order processing software to make Plant Pals revenue streams more efficient. This must
be installed before launch
Train 95% of employees before launch