.

Salomi Esther S
Test Analyst

Chennai Chennai

+91 9840464057

salomi.esther@gmail.com

Seeking a position in an organization where I can utilize and enhance my skills

for the growth of the company while being a diligent hard worker.

Skills

Functional testing with hands on in HP ALM,

Micro Focus ALM and JIRA.
Windows XP/7/10, Basic hands-on in Windows and Linux servers.
Good knowledge in MSSQL, Oracle, HTML, Python, PyCharm, Eclipse,
API testing using Postman tool and Selenium Web Driver with Core
Java.
Microsoft Office, Office 365 packages
ITSM, ServiceNow tool

Work History

Company name: Cognizant Technology Solutions, Chennai, Tamil Nadu

DOJ: 25-July-2013

2020-08 – 2022-11 Associate (Test Analyst)

• Role: Functional Tester
• Client: Amgen (American biopharmaceutical company)
• Tools: HP ALM, Micro Focus ALM, JIRA
• Domain: Life Science
• Responsibilities:
• Collecting the requirements from BA and reviewing it to prepare a
test plan document.
• Preparing the test plan document with all the prerequisites and
sending it for review.
• Designing the test cases for scenarios based on the client
requirement and uploading the scripts to ALM tool from Excel.
• Executing test cases in Dry run phase and raising a defect in JIRA
and testing the requirements repeatedly.
.

• Performing regression testing for each version to make sure that the
changes doesn’t affect the already existing functionalities.
• Attaching the required screenshots whenever needed and
collecting the mail reference from approvers for reference.
• Finalizing the requirements before formal execution and preparing
the RTM plan with all the test id, test case and test step in detail.
• Post RTM approval, routing the test case for review.
• Once test cases are reviewed and approved, executing formal
testing, and uploading the Test protocol report in Veeva Vault.
• Preparing the test execution summary for project.
• Analyzing the user stories and designing the test cases.
• Perform sanity testing before every release.
• Participating in scrum meeting and scrum retrospective meetings.
• Executing the regression automation scripts for the applications on
monthly basis.
• Retesting the defects.
• Performing day today activities and updating in scrum call.
• Recording the defects in JIRA for tracking.
• Trained in tools like ALM Site Administration, Performance center,
Oracle/SQL query development for custom report preparation in
ALM for leading the offshore team members.
• Tested the applications that have been hosted in SaaS environment.
• Tested the applications that have been hosted in CRM.
• Good knowledge in using Selenium Web Driver with Core Java.
• Basic knowledge and experience in ServiceNow testing and API
testing using Postman tool.
• Lead the 4 membered offshore ALM team during critical phase and
guided them with the required process/testing knowledge during
ALM upgrade, ALM Decommission, Testing process guidance for
Break fix of hyper care issues after ALM upgrade.
2018-01 – 2020-07 Programmer Analyst
• Role: Manual Tester and Automation Tester
• Client: Travelers (American Insurance company)
• Tools: HP ALM, UFT
• Domain: Insurance
• Responsibilities:
• Responsible for analyzing the requirements for testing the Insurance
and claim based applications.
• Creating the scenarios for testing the applications through steps
using HP ALM based upon the requirements.
• Creating test cases and test plans through HP ALM or exporting the
test cases from Excel to ALM.
.

• Executing the test plan steps and detecting errors while execution of
tests.
• Taking screenshots of successful and unsuccessful tests and
attaching the same in ALM.
• Maintaining folders in share path for each version.
• To ensure if the major defects uncovered are visible to all major
stakeholders of the project.
• To make sure the defects follow a specified life cycle till closure.
• Intimating the developers on defects or bugs and following up until
the defects are fixed.
• Working with developers on testing perspective if new changes are
being implemented for the applications.
• Debugging errors in objects wherever required and possible while
running Automation Scripts.
• Analyzing the scope of Automation testing in the applications.
• Providing Knowledge transfer for new resource.
• Automated regression test cases using Trav Test framework
(internally created framework) and UFT.
• Automated the web application using Selenium Web Driver.
• Reporting bugs using Bugzilla and HP ALM.
• Good understanding of JIRA, AGILE and Sprints.
• Delivering quality products to clients by reporting bugs and retesting
the application once the bug is fixed.
2016-12 - 2017-12 Senior System Executive
• Role: SQL Server administrator
• Client: Gilead Sciences
• Tools: MS SQL Server, SERVICE NOW
• Domain: Life Science
• Responsibilities:
• Basic knowledge in Microsoft SQL Server Management Studio.
• Logical knowledge in T-SQL commands.
• Experience in creating database Objects like Tables, Stored
Procedures and Views.
• Responsible for installation and configuration of SQL server.
• Ability to work on assigning Server and DB roles and Permissions.
• Responsible for day-to-day tasks like backup and recovery.
• Have knowledge in Cluster installation.
• Knowledge in patch installation on SQL Server.
• Scheduled full, differential, and transactional log backups for user
created databases in production environments., Handling and
assisting the team in Incident Management process.
• Interact with the management on a regular basis to determine the
level of performance & ascertain areas of potential improvement.
.

• Handling Client Status update calls.

• Preparing Daily Dashboard Report, Bi-Weekly Report and Ticket
Status Reports.
• Monitoring the Ticketing tool (SPARC) and ensure the
acknowledgement within SLA.
• 24/7 Support from offshore; Notify the on-call support technician
during weekends in case of priority requirements.
• Tracking the pending tickets and follow-up with Cognizant Infra
support teams for ticket closure.
• Monitor the SLA's and notify the support team; escalate it to
Operation / Delivery Managers wherever required as per the
escalation matrix.
• Participating in P1 Bridge call.
2014-08 - 2016-11 System Executive
• Role: ITSM
• Client: Sears Holdings
• Tools: SERVICE NOW
• Domain: Retail & Non-Retail
• Responsibilities:
• Worked on application specific issues such as Citrix, Mainframe
Applications, and Tivoli Access Manager.
• Manage and coordinate activities during overall ticket life cycle.
• Prioritization and Routing the Incidents to appropriate support
groups.
• Maintain user profiles through Mainframe, Active directory for
Provisioning and de-provisioning of user profile.
• Installing the necessary drivers and software for corporate
associates.
• Configuring the replacement/ new printers.
• Monitoring the Back-up functionality and addressing the issues if any
are identified.
• Coordinating with the 3rd party vendors for hardware issues with
devices at retail locations, thus reducing the business impact.
• Monitoring the Alert Server and addressing the issue before the
business operations commit.
• Monitoring the End Day procedures and store servers' performance.
• Troubleshoot different issues related to VPN (Cisco and Nortel).
• Also worked in PDX server for creation, deletion in PDX server.
• Continuously follow-up with support team for relevant notification
updates per SLA, and drive resolution.
2013-07 - 2014-07 Graduate Trainee (Level 1 support)
• Role: ITSM
.

• Client: Sears Holdings

• Tools: Succeed (BSM tool).
• Domain: Retail & Non-Retail
• Initial Responsibilities:
• Joined in the month of September 2013 as an IT Help Desk Analyst.
• Cross trained in troubleshooting technologies for a retail, Pharmacy,
and corporate customers.
• Trained to troubleshoot the password issues such as Active directory,
LDAP, Mainframe password reset.
• Trained for basic troubleshooting in UNIX based KIN server, POS
workstation and Linux based Pharmacy servers, registers and to
rebuild workstations.
• Providing first level resolutions on registers, access points,
workstations, servers, SNCs, Punch Tools and other IT devices.
• Incident categorization / prioritization & Escalation.
• Case ownership and closure.
• Submit updates to knowledge base.
• Resetting passwords for mainframe accounts.
• Revoking user access for mainframe.
• Checking/clearing the print queues.
• Checking the store server logs using SNDS.
• To Monitor alerts & batches and provide appropriate fix.
• Updating store databases through KIN (UNIX based tool).
• Telnet to store servers for maintenance and deploy software
updates on UNIX and Linux based servers.
• Organize team huddles and interact with people to keep the team
motivation at higher level.
• One on one session with team members to educate them about
process related issues.
• Responsible for alerts monitoring and fixing the alert.
• Resolved issues and escalated problems with knowledgeable
support and quality service.
• Standardized job tasks and trained junior team members on industry
best practices and standards.

Education

2015-06 - 2018-05 MCA(Correspondence)

Madras University – Chennai | Percentage of Marks: 60+
2010-06 - 2013-05 Bachelor of Mathematics
Madras Christian College| Percentage of Marks: 81
2009-06 - 2010-04 Higher Secondary
Christ King Girls' Higher Sec. School| Percentage of Marks: 82
.

2007-06 - 2008-04 High School

Christ King Girls' Higher Sec. School| Percentage of Marks: 92

Certifications

Chennai, ITIL 2011 EXIN ITIL V3 Foundation External Certified professional

ITIL v3.0 Cognizant Certified professional
Certified in Udemy Selenium Basic to Advanced course
IT IS Yellow Belt Cognizant Certified professional
ITIS Process Space Cognizant Certified professional

Software

IT Forte:
• Functional testing with HP ALM/JIRA/Micro Focus ALM.
• Good knowledge in Waterfall and Agile methodologies
• Automation testing knowledge in UFT and Selenium
• SQL server administration, Incident management
Tools:
HP ALM, Micro Focus ALM, Basics of Python, Selenium Web Driver with
core java and UFT, MS SQL Server, HTML, JIRA, Bugzilla, Service Now,
Eclipse, Post man tool for manual API testing.

Languages

Tamil
English

Interests and Hobbies

Playing carrom, chess and Shuttle

Interested in culinary skills and reading books
Interested in craft works, drawing and Music

Additional Information

Personal Profile
• Date of Birth: 31st August 1993
• Gender: Female
• Marital Status: Married
• Nationality: Indian
• Communication Address: No 336, Q Block, Chitra Nagar,
Kotturpuram, Chennai – 600085
Personal Strength
.

• Positive approach towards negative situations

• Motivational and Interpersonal Skills
• Flexible and Adaptable to new Ideas and Technologies
• Dedication towards work assigned.

Declaration:

I hereby declare that the above declared information is true to the best of my
ability and knowledge

Place: Chennai Yours sincerely

Date: Salomi Esther