Learner’s

Handbook
Content
Welcome Note 3

About the Learner’s Handbook 4

Academic Matters 4
Academic Calendar
Virtual Student Card
Class Attendance and Leave of Absence

Examinations & Common Tests 6

Examinations, Common Test Period & Duration of Examination Paper
Use of Calculators in Examinations
Examination Results & e-Completion Letter
Appeals Period
Absence from Examinations, Common Tests & Class Tests
Grading Systems
Grade Point Average (GPA)

Deferment & Withdrawal 11

Fees Payable for Repeated / Deferred Modules

Code of Conduct 12

Financial Matters 13
Fee Payment
Refund Policy

Learning and Career Support 14

Campus Resources & Facilities 15

Library Resources
Student’s Campus Email Account (ConnectMail, Outlook Office 365)
Mobile App (mStudent)
NP Wireless Connection
POLITEMall
Parking in Campus
Campus Map
 3

Welcome Note

Learner’s Handbook:
Welcome Note
Dear Learner,

A very warm welcome! Thank you for being here. We are happy and honoured to
have you on board with us.

In the coming weeks, your classes will begin, and we will do our best to support
you throughout this time. Being an adult learner and having to juggle work, home
and your studies is never easy. However, over the years, it has been reassuring to
see many of our adult learners succeed in their studies with opportunities to move
on to new careers and paths after their graduation.

Over the past 30 years, we have trained more than 100,000 working adults to
stay relevant and to remain employable in today’s global workplace. Our mission
has always been to help adult learners navigate the labour market and to provide
platforms for learners to grow, upskill and remain agile in their careers. Thus,
our commitment to provide quality programmes to move your career forward will
always be our priority.

To boost your efforts to transit into a new career or even acquire new skills, we
provide learning and career services that you will be able to tap on during the
course of your study. Our experienced trainers are also committed to equip you
with resources and industry expertise.

We hope what we have prepared in the coming months will provide you with an
enjoyable and fruitful learning experience! Thank you once again for starting your
learning journey with us.

Best Wishes,
NP CET Academy
 4

About the Learner’s

About the Learner’s Handbook / Academic Matters
Learner’s Handbook:

Handbook
This handbook is your guide to starting your adult
learner chapter with us at NP CET Academy.
It contains NP CET-related regulations,
academic policies, examination guidelines
and other useful information for Part-Time
Diploma and Post-Diploma Programmes
that can help you transit smoothly into your
course of study.

Academic Matters
Academic Calendar

The NP academic calendar consists of two semesters. Generally, the first

semester starts in April, and the second starts in October. Please refer to the
class schedule that will be sent to you by your Course Administration Executive
prior to the start of each semester as your course schedule may differ from the
generic semester timeline. In the event of subsequent rescheduling of classes,
your lecturer will connect directly with you. For the latest updates to the academic
calendar you can refer to: https://www.np.edu.sg/admissions/Pages/calendar.aspx
for more info.

Virtual Student Card (displayed on Mobile Devices)

At the start of the semester, you will be issued a virtual student card (e-Student Card).
This virtual student card is to identify you as a NP CET Academy student. You may
be requested to produce your virtual student card for verification (on occasion). We
appreciate your understanding in this matter as these procedures are part of our
efforts to keep our campus safe for all users. You can also gain access to campus
facilities like the Library*, swimming pool, lecture halls and classrooms by
using your virtual student card. For verification of identification for
tests and examinations, hardcopy photo IDs like NRIC
or Driver’s Licence will need to be produced and the
virtual virtual student card may not be presented
in these circumstances as use of mobile phones
are not permitted in the venues.

* Entry of Student ID and NPNet password needed for

borrowing of books
 5

Class Attendance & Leave of Absence Policy

Learner’s Handbook:
Academic Matters
In order for you to enjoy your learning experience during the course of your study,
we recommend that you arrange your work / schedule / job assignment / overseas
engagements ahead of your classes. However, should you need to take a leave of
absence from your classes due to unforeseen circumstances, please inform your
lecturers prior to the date. You may submit LOA via student NPal for absence from
class/test. Please note a re-test may be done on a case-by-case basis. This is
subject to approval.

There will be instructions to guide you on how you can upload official documents
in PDF / JPEG versions. These documents include:

• Medical Certificate

• National Service Letter

• Letter from your employer for job assignment reasons

In order to graduate from the course, beyond passing examinations and common
tests, an attendance rate of at least 50% is required. Should the attendance rate
fall below the 75% mark, an email alert will be sent to your student email account.

Should the attendance rate fall below 50%, the learner will be debarred from
the course. Companies will not be able to claim for absentee payroll subsidies
disbursed by the SkillsFuture Singapore, if the overall attendance rate for company-
sponsored learners falls below 75%.

*Vaccination Differentiated Measures Safe Management Measures

According to the latest Ministry of Health (MOH) guidelines on Vaccination

Differentiated Safe Management Measures (VDS) via https://www.moh.
gov.sg/covid-19-phase-advisory, only those who meet the applicable VDS
requirement will be able to enter our campus. If your status does not fall within
the VDS requirement, please contact your course administrators immediately.
Please check your Connect Mail account for VDS updates regularly.
 6

Examinations &
Examination/Common Test
Learner’s Handbook:

Common Tests
All examination policies/matters are accessible via the Student Exam Portal.
Learners are strongly encouraged to take note of the examination notices and be
familiar with the examination rules. Disciplinary actions will be taken on learners
who breach examination rules.

Examination/Common Test Schedules

All examinations are conducted at the end of each semester while common
tests are scheduled in the mid-semesters. Most examination/common tests are
held from 7.00 pm to 9.00 pm. Please log in to NPal to check your examination/
common tests schedules.

Examination/Common Test Day

Learners are allowed to enter the examination room 15 to 20 minutes before

the start of an examination/common test and will be allocated 10 minutes of
reading time prior to the commencement of the assessment. Please note that
learners are not to leave the examination room for the first 30 minutes of an
examination/common test. Latecomers, i.e. those who arrive after 45 minutes of
an examination/common test will not be able to sit for the assessment.

Please also note that it is mandatory for learners to produce identification

documents (NRIC/FIN/Passport) for verification of identities before the conduct
of an examination/common test. Identification documents must match the
information provided during the time of learners’ enrolment with the academy
during your enrolment.

Use of Calculators During Examinations

Unless specific instructions are given, learners are only allowed

to use silent calculators with visual displays.
Calculators with communication tools/
technology, text-editing or programming
capabilities are not permitted during the
examinations/common tests. Electronic
dictionaries/translators, smartphones or
any other unauthorised electronic gadgets
are also not permitted.
 7

Examination Results & e-Completion Letter

Learner’s Handbook:
Examination/Common Test
Learners can log on to NPal student account to access your results. Learners
will be notified via email on when the results will be released, including details on
when transcripts and certificates may be collected.

In the unfortunate situation that a learner fails a module at the 3rd attempt or
are debarred from all his/her modules in the same semester, the learner will be
dismissed from the course. Learners who fail their module(s) on the 1st and
2nd attempts will be required to repeat the failed module(s) in the following
semester(s).

For graduating learners, an e-Completion Letter will be made available upon the
release of results via learners’ campus email and personal email accounts.

Appeal

An appeal application to review examination results or dismissal from a course

must be done within the 4 working days appeal window upon the release of the
examination results.

Absence
Alternative examination arrangements may be allowed under valid circumstances
such as:

• Hospitalization

• Medical leave

• Death of an immediate family member

•O
 verseas events / Job assignments

• Accidents, court case, flood, Force Majeure

While the above situations are recognized as valid reasons for absence, please note that
an opportunity to re-sit the examination or common test may not be available within the
same semester. In the case of absence from examinations, special examinations may
be arranged for a learner on a case-by-case basis. Please discuss with your trainer
should you need to take leave of absence for examinations.
 8

Please note that some courses may not have alternative assessment
arrangements. For example, in the case of absence from class tests or common
Examination/Common Test
Learner’s Handbook:

tests, the results from these tests may contribute to a learner’s final examinations
scores. More information on the leave of absence policy for examinations and
tests are detailed below:

Leave of Absence Scenarios Outcome

If a learner is absent from the entire examinations for a FAIL

semester without valid reasons, the learner is deemed to have
sat and failed all the examinations

If a learner is absent from the examination for a module FAIL

without valid reasons, the learner is deemed to have sat and
failed the module

If a learner fails a module at the 3rd attempt DISMISSAL

If a learner is debarred from ALL modules in a semester DISMISSAL

 9

Grading Systems

Learner’s Handbook:
Examination/Common Test
Credit units are assigned to each module depending on the number of hours per
week assigned to the module. Learners are graded based on the performance of
both the continuous assessment and examinable modules.

For continuous assessment modules, the assessment will be based on regular

classwork (e.g. quizzes, presentation), projects, practical work and tests. For
examinable modules, learners will be assessed based on coursework and through
examinations.

AD* 4.0 Distinction

A+ 4.0 Excellent

A 4.0 Excellent

B+ 3.5 Very Good

B 3.0 Very Good

C+ 2.5 Good

C 2.0 Good

D+ 1.5 Pass

D 1.0 Pass

F 0 Fail

PX - Pass in modules graded “Pass” or “Fail” only

NOTE: The number of distinction grades to be awarded for each module will be around 5% of
the learner cohort who have sat for that module.
 10

Grade Point Average (GPA)

The GPA will be used to measure the academic standing of a learner. The Current
Examination/Common Test
Learner’s Handbook:

GPA is calculated based on the graded modules taken in that semester.

For example, the method of computing the current GPA for 5 graded and one
non-graded modules in a particular semester is as shown:

Current GPA = Sum of (Credit Units x Grade Points)

Total current semester credit units

(graded modules)

For example, based on the results in the Table shown below,

Current GPA = 16 + 20 + 15 + 10 + 0
4 + 5 + 5 + 4 + 2 

61

20

= 3.05

(Credit
Credit Grade Unit x
Module Grade
Unit Point Grade
Point)
Module A 4 AD 4.0 16
Module B 5 A 4.0 20
Module C 5 B 3.0 15
Module D 4 C+ 2.5 10
Module E 2 F 0.0 0
Module F 3 PX - -

Total credit units enrolled 23

Total 61
Less credit units of
3
non-graded module (Module F)
Total credit units earned for
20
the semester

Note: Non-graded Module F is excluded in the calculation. Learner failed Module E.

 11

Deferment & Withdrawal

Learner’s Handbook:
Deferment & Withdrawal
The Academy strongly encourages learners to complete their Part-Time Diploma
or Post-Diploma courses within the following timeframes as detailed below:

Course Type Recommended Completion Timeline

Part-Time Diploma 2.5 years

Post-Diploma: Advanced
1.5 years
Diploma

1 year *
Post-Diploma: Specialist
* For specific Health Science courses < 1 year.
Diploma
Please check with your trainers for details.

Post-Diploma: Diploma
1 year
Conversion Programme

Unless required or necessary, requests for deferment or withdrawal from a course

must be made before study week (please refer to the Academic Calendar on Page 4),
please inform your course administrator or CET Academy via email. There will be no
refund of module fees arising from deferment or withdrawal from a module. Learners
are strongly advised to speak to their trainers prior to submitting any request.

Learners are to complete their Part-Time Diploma or Post-Diploma courses

within the stipulated timelines to qualify for full qualification certificates. They are
detailed below:

Stipulated Completion Timeline

Course Type
(to qualify for certification)

Part-Time Diploma 5 years

Post-Diploma: Advanced
3 years
Diploma

Post-Diploma: Specialist
2 years
Diploma

Post-Diploma: Diploma
2 years
Conversion Programme

Please note that learners will be automatically enrolled into their modules/classes
for all semesters.

Fees Payable for Repeat/Deferred Modules

Learners are required to pay full module fees for any repeat/deferred module.
 12

Code of Conduct
Code of Conduct
Learner’s Handbook:

Learners are expected to abide by the Code of Conduct. Violations can result
in disciplinary action or dismissal from the polytechnic. Together, we can create
an inclusive and supportive environment. This involves displaying responsible
behaviour, and respecting the dignity and rights of every person on campus,
including our service staff. Here are ways that learners can co-create a conducive
for learning environment for all on campus:

Keeping a smoke-free Being considerate when

campus helps to maintain on campus to keep the
the health and wellbeing of environment conducive for
the community. learning.

Playing of cards games Adhering to all NPNET rules

associated with gambling, and regulations to keep
using poker cards or other your accounts safe.
cards as substitutes are
prohibited.

Binning our waste at the Observing traffic rules on

designated sites keeps our campus can save your life.
environment free from pests.

Using campus facilities with Dressing appropriately#

care so that everyone can
enjoy its benefits
when on campus as a show
of respect to others.
#
Slippers are not allowed as footwear
on campus.

For the Academic Integrity of all learners:

• The Academy regards all forms of academic

dishonesty with equal seriousness. Academic
dishonesty includes, but is not limited
to cheating, plagiarism, forgery
and violation of intellectual
property and copyright laws.

• A compulsory POLITEMall
module in plagiarism must
be completed by the first
semester of study.
 13

Financial Matters

Learner’s Handbook:
Financial Matters
E-payment using Credit Card or Internet Banking on NPAL, please follow
instructions on the payment email to proceed.

PSEA
1. Submit the Online PSEA Standing Order Application Form.
2. Call the PSEA Hotline (6260 0777) to check available balance.
3. L
 earners using the funds in your sibling’s PSEA account OR using both you and your
sibling’s PSEA account must download the hardcopy Standing Order form here.
4. Submit the completed form via email to CET Academy.

SkillsFuture Credits
1. L ogin to SSG’s SkillsFuture Portal to submit a claim. (Only available from 60
days before course commencement date)
2. S tate amount to be utilized for fee payment (SFC cannot be used to pay for
miscellaneous fees & Insurance)
3. Upload supporting documents such as payment invoice / confirmation letter to SSG.

PayNow
Log in to NPal > Main Menu > Self Service > Financial Services > Internet Transactions

Bank Transfer
For fund transfer, please transfer to NP OCBC bank account no. 518-715297-001
and indicate your student ID and contact no. for reference.

By Interbank GIRO (Sponsored students only)

Please obtain the Application Form from CET Academy.

OCBC Bank Branches (Cheque/Cash)

1. For cheque payment, please pay to “Ngee Ann Polytechnic”.
2. W
 rite your Student ID, Name and NP bank account no. ‘518-715297-001’ at
the back of the cheque.
3. Drop the cheque at any OCBC quick cheque deposit box.
4. If paying by cash, please retain the deposit slip as proof of payment.
5. Payment will be updated in 3 working days.

For Company Sponsored Learners

Please submit your billing details to NP CET Academy via the Company Sponsorship
form. Your organisation will receive an invoice from NP Finance to pay course fees.
Your organisation can opt for GIRO / cheque / interbank transfer.

Note: Learners who are unable or have failed to make fee payment by the due date will have
their access to NP’s Student Accounts (NPNet, NPal, POLITEMall, Connect Email, Office365)
suspended. This will be followed by an administrative course withdrawal. Information on this
page is accurate as of 7 Mar 2022. Please refer to your Connect Mail account for any changes
to payment methods.
 14

Refund Policy
Once a course has commenced, there will be no refund or waiver of miscellaneous
Financial Matters / Learning and Career Support
Learner’s Handbook:

and insurance fees arising from withdrawal or deferment. Appeals for refund or
waiver of tuition fees arising may be made in writing to the Director, CET Academy,
and will be assessed on a case-by-case basis. Guidelines for refund or waiver of
tuition fees are as follows:

Guidelines for refund or waiver of tuition fees are as follow:

Appeal Received Refund Policy

More than 14 calendar

100% refund of paid course fees (less $50
days before course
administrative charge)
commencement

Less than 14 calendar

days before course The lower amount of 70% of paid course fees
commencement (only on OR paid course fees minus $50
valid reasons given*)

No Refund. The Academy reserves the right

On or after the date of
to recover the subsidised portion of fees from
course commencement
learners upon withdrawal.

* Valid grounds include medical and overseas company assignments

Learning and Career

Support
Learning and Career Services
Our Learning and Career Ambassadors are available for any guidance on career
and course matters. They work to help learners navigate
career goals and aspirations with the support of industry
partners. Please feel free to approach
them for any assistance on
steps needed to upskill,
reskill or jump-start
your careers. You may
visit our Learning and
Career Services page
for more information
and contact details.
 15

Campus Resources and

Learner’s Handbook:
Campus Resources and Facilities
Facilities
Library Resources
All Part-Time Diploma & Post-Diploma
learners are automatically granted
membership to the Campus Library.
It comprises the Lifestyle Library and
Academic Library. The Academic
Collection supports teaching, learning,
reference and research while the
Lifestyle Collection focuses on
personal, social and recreational needs.
A large array of books and resources
awaits you at the Library. Please visit the
Library Website for more information on
the Library’s services.

Student’s Campus Email Account (Connect Mail, Outlook Office365)

Once matriculated into a course, learners will gain access to NP’s Connect
Mail account via the Outlook 365 portal. This account will be used for all future
correspondences.

Learners are strongly advised to check their NP Connect Mail accounts regularly
for updates on release of examination results, class timetables, etc. Examination
results and class timetables will be posted on the NPal Student portal. Learners may
reset their NPNet password on the NP Student Intranet via the Student Password
Reset Service or at the IT Helpdesk Centre on the campus. For expedient assistance,
learners are encouraged to use their Connect email accounts when corresponding
with the Academy, quoting their Student IDs and course(s) name(s).

Mobile App (mStudent)

The mobile app, mStudent, will allow learners to receive useful
push notifications from NP such as announcements to view your
exam time tables or results mStudent also allows you access to
the same information from your NPal Student Portal (Eg, enrolment
status, class timetables, absence summary, outstanding fee, staff
directory etc.)
 16

Wireless Connection
To connect to Campus Wireless Connection, learners may log in to the network
Campus Resources and Facilities
Learner’s Handbook:

using their NPNet IDs and Passwords. To use the secure “NPWireless” Wireless
Network on Campus:

• The wireless connection status needs to be activated before a learner can surf or
access any network application such as email and NPal Student.
• Thereafter select the “NPWireless” wireless network.
• Launch internet browser, the login page will automatically be displayed.
• Log in with NPNet ID and Password.

POLITEMall
POLITEMall is an internet-based mobile e-Learning
portal, providing one access point to all e-learning
activities & resources. In our efforts to go green, trainers
will post all module/lecture notes, materials, assignments, quizzes, updates
on class schedules & announcements in POLITEMall for easy downloading by
learners. Should printing services be required, learners may do so at the Library or
OurSpace@72 (Vendor: Ultra Supplies).

If learners wish to keep a copy of the completed module materials, please save
them before the end of the semester. System housekeeping will replace completed
modules with new modules upon commencement of a new semester.

Parking

Car Park

Visitor Parking 0700h to 2230h

Mondays to Saturdays $1.20 per hour (per minute charging)

Motorcycle - Parking

0700h to 2230h
Visitor Parking
$0.20 per hour (per minute charging capped at
Mondays to Saturdays
$0.65 per session)

For enquiries with regards to car parking, please contact EM Office at 6460 6000.
 17

Getting to Campus
Directions to CET Academy by public transport:

Learner’s Handbook:
Campus Resources and Facilities
Bus Along Clementi Road: 52, 61, 74, 75, 151, 154, 184
Bus from Clementi MRT: 52, 154, 184
Bus from Beauty World MRT: 61
Bus from Dover MRT: 74
Directions to Ngee Ann Polytechnic by private transport:
If you are driving, you may enter via the entrance located along Clementi Road

Access the map here: NP Location Map

Student Services Centres

Measures on Campus Safety and Security are accessible via the Campus Safety
document. Learners may also refer to the list of our Student Services Centres below.

CET Academy | Block 50, #01-01

Office Opening Hours:
8:30am - 6:00pm (Mon & Thur),
8:30am - 5:30pm (Fri)
Close on Weekends & Public Holidays
6463 0596 dora.itcare@np.edu.sg

For Part-Time Diploma/Post-Diploma Matters

EnquiryPTD@np.edu.sg

Safety & Well-Being

Please feel free to reach out to Student & Alumni Services in times of need via the
below methods.
6460 6777 gethelpnow@np.edu.sg

IT Assistance | Block 27, #01-01

Operation Hours:
8:30am - 5:30pm (Mon - Fri)
Close on Weekends & Public Holidays
9030 0263 dora.itcare@np.edu.sg

Note: Please type “Helpdesk” for your email subject.

For problems related to:

• User accounts
• Network Connectivity
• Fault Diagnostics & Advice
• IT - related enquiries & Assistance

Career Services:
For more information on career planning and advisory services,
contact our Learning & Career Ambassador via here:
https://for.edu.sg/npcethblca