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  • Apology Email Practice

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    Ilias Nabil
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    - Hassan Radi, sales manager of High Equipment Store, received an order for 30 laptops from a customer but is now out of stock. He writes an email apologizing for the inconvenience, offering Dell laptops as an alternative, and asking the customer to inform him of their decision as soon as possible. - Ahmed Alaoui, a supplier, received an email from a customer complaining that a recent printer order was damaged. He writes a reply thanking the customer for the email, apologizing for the problem, offering to collect the damaged goods at no extra cost, and agreeing to replace the damaged goods.

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    Apology email practice

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    - Hassan Radi, sales manager of High Equipment Store, received an order for 30 laptops from a customer but is now out of stock. He writes an email apologizing for the inconvenience, offering Dell laptops as an alternative, and asking the customer to inform him of their decision as soon as possible. - Ahmed Alaoui, a supplier, received an email from a customer complaining that a recent printer order was damaged. He writes a reply thanking the customer for the email, apologizing for the problem, offering to collect the damaged goods at no extra cost, and agreeing to replace the damaged goods.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    42 views1 page

    Apology Email Practice

    Uploaded by

    Ilias Nabil
    - Hassan Radi, sales manager of High Equipment Store, received an order for 30 laptops from a customer but is now out of stock. He writes an email apologizing for the inconvenience, offering Dell laptops as an alternative, and asking the customer to inform him of their decision as soon as possible. - Ahmed Alaoui, a supplier, received an email from a customer complaining that a recent printer order was damaged. He writes a reply thanking the customer for the email, apologizing for the problem, offering to collect the damaged goods at no extra cost, and agreeing to replace the damaged goods.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 1

    Mr.

    Benyaich Responding to a complaint email 2nd BTS MC & CG


    Situation 1
    You are Hassan Radi (hassanequip@gmail.com ) the Sales Manager of High Equipment Store in Tangier.
    You have received an order of 30 laptops from Yassin Taki (yassin.taki@hotmail.fr Tangier, but you have run out of
    stock. Write an e-mail to:
    - Apologise for this inconvenience.
    - Offer some alternatives (Exp: Dell).
    - Ask the customer to inform you about his decision as soon as possible.
    - End your e-mail politely.
    Situation 2
    You are Ahmed Alaoui (ahmedalaoui@gmail.com ), the supplier at Onitec Technologies 112, avenue Nahda
    Erfoud, Errachidia. You received this email of complaint from Sara Fatih (sarafatih@gmail.com ), 22 avenue
    Almajd, Hassan, Rabat. Read it and write a reply.
    Dear Sir or Madam,
    This morning, we received a consignment of printers from you, order N° SN206. On unpacking the boxes, we
    noticed that the printers were damaged. Could you please arrange to send a replacement order as soon as possible
    and arrange to collect the damaged goods?
    We hope, we will not have to pay for this.
    Yours faithfully, Sara Fatih
    Make sure you include the following:
    -Thank her for the email. . -Offer to collect the damaged goods at no extra cost.
    -Apologise for the problem. -Agree to replace the damaged goods
    …………………………………………………………………………………………………………………………………..
    Mr. Benyaich Responding to a complaint email 2nd BTS
    Situation 1
    You are Hassan Radi (hassanequip@gmail.com ) the Sales Manager of High Equipment Store in Tangier.
    You have received an order of 30 laptops from Yassin Taki (yassin.taki@hotmail.fr Tangier, but you have run out of
    stock. Write an e-mail to:
    - Apologise for this inconvenience.
    - Offer some alternatives (Exp: Dell).
    - Ask the customer to inform you about his decision as soon as possible.
    - End your e-mail politely.
    Situation 2
    You are Ahmed Alaoui (ahmedalaoui@gmail.com ), the supplier at Onitec Technologies 112, avenue Nahda
    Erfoud, Errachidia. You received this email of complaint from Sara Fatih (sarafatih@gmail.com ), 22 avenue
    Almajd, Hassan, Rabat. Read it and write a reply.
    Dear Sir or Madam,
    This morning, we received a consignment of printers from you, order N° SN206. On unpacking the boxes, we
    noticed that the printers were damaged. Could you please arrange to send a replacement order as soon as possible
    and arrange to collect the damaged goods?
    We hope, we will not have to pay for this.
    Yours faithfully, Sara Fatih

    Make sure you include the following:


    -Thank her for the email. . -Offer to collect the damaged goods at no extra cost.
    -Apologise for the problem. -Agree to replace the damaged goods

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