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The Pressure Is On To Move Fast in Talent Recruitment 1683830246
The Pressure Is On To Move Fast in Talent Recruitment 1683830246
TIME BOMB
The countdown to
transforming your
talent culture
Finding, recruiting and onboarding talent has become failed hires. Businesses need to transform
never been easy. It’s a time intensive, high stakes their approaches to recruitment, onboarding and
process – and when it goes wrong, that failure is retention – their ‘Talent Culture’ – and the time they
visible to everyone across the business. Mounting have left to change is ticking away, before serious
economic turmoil means the cost of every single hire financial and competitive consequences kick in.
is increasingly being scrutinised. Add a tight labour
market into the mix, and consistently securing the best But while many in HR are having negative recruitment
talent can start to feel impossible. experiences, they also have a range of ideas for how
things can be better. Some businesses are racing
As new global research from Thomas International ahead, evolving to adopt a progressive Talent Culture
confirms, HR professionals are feeling the strain. that delivers greater productivity and workforce
There’s mounting pressure to fill vacancies faster, agility – two things that will be especially valuable in
despite HR knowing all too well that quick hires often weathering the potential recession to come.
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The Talent Time Bomb
PRE-HEADER
Ready to explore the state of play today, and learn how to tackle
the major challenges of Talent Culture in your organisation?
And, see first hand what benefits have been unlocked by those
already striving ahead of the curve for Talent Culture.
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SECTION 01
TICK-TOCK
GOES THE CLOCK
THE PRESSURE (AND PITFALLS) OF FAST HIRING
HR professionals are well versed in working under Speed is a particular concern. Two of the top three
pressure: handling stressful situations and complex pressures are time related: 81% feel pressure ‘to get
‘people challenges’ are all part of the job. But with recruits to optimal productivity more quickly’, while
global labour markets at uncomfortably tight levels, 79% feel pressure ‘to hire more quickly’.
current recruitment processes are creaking under
the strain. This urgency is understandable. Vacancies can
simultaneously impact a business’s ability to deliver
Three in five HR decision makers have had poor for its clients and customers, while also damaging
recruitment experiences across some or all areas employee wellbeing and job satisfaction, as existing
of the business in the last two years, and three- team members pick up the slack.
quarters are experiencing multiple pressures on
their recruitment processes.
To what extent are you experiencing the following recruitment pressures right now?
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Breakdown by country
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FAST FIT
VS. GREAT FIT
Vacancies need to be filled, but rushing the decision Wasted money has always been an important
can have serious repercussions. When asked what consideration, but the danger of increased costs
the biggest implications of hiring too quickly are, will loom even larger in a poor economic market
‘ends up costing more as the hire doesn’t work out’ as businesses tighten their belts.
was the top response (38%) – a figure that rises as
high as 61% in Canada.
Prioritising speed costs money down the line, delivers lower quality candidates, reduces team fit, and even
overlooks those with potential. By moving fast, businesses are ignoring the impact on time to productivity and
long term retention, with poor practice in the early stages demonstrably leading to failed hires down the line.
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54%
48%
Skills shortages UK
have increased
NL 46%
38%
Skills shortages are much FR 34%
the same as two years ago
BE 51%
Skills shortages
have decreased 11% MY 52%
HK 48%
None of the above /
no skills shortages 2% AU 34%
NZ 31%
USA 46%
CA 53%
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SECTION 02
How much value does your organisation place on hard vs. soft skills?
Interpersonal skills
(e.g. problem solving, resilience,
effective communication)
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SECTION 02
THE PRODUCTIVITY
POWER OF SOFT SKILLS
They might be equally valued, but there’s a far greater shortage of soft Breakdown by country
skills than hard: 43% feel the skills shortage is felt more keenly in soft skills,
compared to just 17% who feel it in hard skills. UK 38%
NL 56%
This picture varies significantly by region; 70% of Malyasian HR professionals
say their shortage is more in soft skills, while in Belgium, 50% think shortages FR 40%
exist equally in hard and soft skills. BE 41%
MY 70%
HK 40%
AU 49%
NZ 25%
USA 48%
CA 38%
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SECTION 02
Over the last year, the mean time to fill a vacancy was
6.1 weeks, and the mean time to bring a candidate up
to full productivity was 7.1 weeks. These figures change,
however, when cross-tabulated through different lenses
– such as the value placed on soft/hard skills.
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SECTION 02
THE PRODUCTIVITY
POWER OF SOFT SKILLS
Businesses that value hard skills fill roles slightly faster, but take notably longer to bring up to
productivity. Conversely, businesses who place a higher value on soft skills take slightly longer to recruit.
But they take less time to bring candidates up to optimal productivity – indicating that while soft skills
are harder to find, these candidates have qualities that help them get up to speed quicker.
Finance
Skills Skills
Shortage Shortage
Mean: Mean:
6.1 weeks 7.1 weeks
Tech
Skills
Manufacturing High Soft Finance
Skills
Given that rushing to fill roles correlates with a greater cited ‘being adaptable to change’, rising to 43% when
chance of a failed hire, there’s a real sense that filtered by the group who value hard skills more.
prioritising speed to productivity over time to hire is
the smartest and most cost-effective way forward for However, when filtered by respondents who value soft
businesses. This will become increasingly important skills more highly, this drops to just 25% – indicating
in an economic downturn, because HR professionals that those who place a high value on soft skills are
will face even greater pressure to simultaneously bring already benefitting from having more agile, adaptable
employees to full productivity faster, while limiting the workforces. If the Covid-19 pandemic has proven
costs associated with hires not working out. anything, it’s that agility and adaptability are critical
to business success, enabling organisations and their
Businesses that place higher value on soft skills are also people to thrive in the face of external chaos. Soft skills
far more agile. When asked what three skills are needed might feel harder to hire for, but they present clear
most in the organisation over the next few months, 41% benefits nonetheless.
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SECTION 02
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Top danger of not evolving Talent Culture UK, FR, MY, USA Waste money and resources
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Critically, HR professionals are aware that they have to The talent time bomb is ticking. The countdown is
act now: 76% believe they have less than two years to on. And with the economic climate looking more
evolve their Talent Culture before they start suffering thunderous by the month, it’s feasible these timelines
competitive or fiscal consequences. may get even shorter, as businesses strive to ensure
they’re ready for the storm to come.
UK 81%
NL 83%
FR 69%
BE 67%
MY 72%
HK 92%
AU 60%
NZ 82%
USA 70%
CA 82%
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SECTION 03
STRATEGIES
FOR EVOLUTION
When asked what the most effective approach to address current shortcomings is, almost half
of HR professionals (48%) are keen to implement more face-to-face interviews, perhaps due to
a perception that face-to-face interviews make it easier to assess interpersonal skills. Many HR
professionals feel that failing to meet in person increases the likelihood of poor fit; the desire for
face-to-face interviews rises to 63% for those who’ve had a failed hire in the last two years.
However, even if they’ve had their fingers burnt, HR teams should be wary of relying on face-to-face
meetings alone. As the last two years have proven, limiting your candidate pool only to those who
can attend an in-person interview may be a false step at a time when talent is in short supply.
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The third most effective approach is psychometric testing (34%), which would
enable HR professionals to assess behaviours, personality, aptitude, and emotional
intelligence. This is vital, given the strong link between soft skills and time to
productivity – and could even help improve the time it takes to hire while valuing
soft skills in the first place. The key point with any new approach is that no additional
burden is created for HR or candidates: developing your Talent Culture shouldn’t
mean adding more hassle.
Face-to-face interviews
48%
Employer apps to alert candidates /
employees of progress, vacancies etc 36%
34%
Psychometric testing (behavioural, personality,
aptitude, and emotional intelligence)
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SECTION 03
TIME-TO-HIRE IS DEAD:
LONG LIVE
TIME-TO-PRODUCTIVITY
Talent Culture is about more than just hiring – and Around half (47%) think they could improve the
filling a vacancy is only half the battle. The early onboarding process by supporting employees to
days of joining a new company are foundational help them reach optimal output, rather than getting
to how employees feel about their role, and poor inductions done quickly. Meanwhile, 39% think
onboarding may cause people to leave roles faster. onboarding could be improved by personalising the
Yet 65% of HR professionals believe they place too process based on the behavioural and personality
much emphasis on attracting employees, and that characteristics of the individual.
onboarding is overlooked. This has to be addressed,
since the onboarding process is crucial to bringing
employees to productivity in the optimal time.
47%
More focus on quality and supporting employees to reach
optimal output than “getting it done” quickly
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SECTION 04
UNDERSTANDING
THE TALENT CULTURE CURVE
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This included:
TALENT BEHAVIOURS:
e.g., ‘our recruitment approaches are linked to clear goals’, ‘we assess candidates based
on potential’ or ‘we actively take steps to remove bias in our recruitment process’
TALENT BELIEFS:
e.g. ‘rushing recruitment ultimately costs the business more’, ‘we know we have a responsibility to
challenge embedded recruitment habits’, and ‘our current recruitment practices could be improved’.
By charting businesses along these axes, we can place businesses in four quadrants,
ranging from laggard to progressive talent culture.
Behind the curve: low levels of progressive talent belief, Dream not meeting expectations: low levels
and low levels of progressive talent behaviour – a group of progressive talent belief, but still showing
who don’t have progressive processes, nor an appetite high levels of progressive talent behaviour – a
to evolve. group who have evolved processes, but aren’t
experiencing improvements.
Progress dreamers: high levels of progressive talent
belief, but low levels of progressive talent behaviour Ahead of the curve: high levels of progressive talent
– a group who are keen to evolve, but don’t have belief and talent behaviour – a group who are living
the processes. the dream and enjoying the benefits.
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SECTION 04
THE TALENT
CULTURE CURVE:
SEE PROGRESSIVE TALENT CULTURE IN ACTION
Evolving your talent culture takes time, resource and effort, and may require buy in from the broader
business. Fortunately, building a business case should be simple – because the value of investing in a
progressive Talent Culture isn’t speculative; it’s proven by the businesses who have already achieved it.
BELIEF
High levels of progressive talent belief High levels of progressive talent belief
Low levels of progressive talent behaviour High levels of progressive talent behaviour
Hoping for progress, but not living it Living the dream
Q20 score 10 – 40
Believer Believer / Achiever
[negative
score required
on inverse
statements]
Low levels of progressive talent belief Low levels of progressive talent belief
Low levels of progressive talent behaviour High levels of progressive talent behaviour
Living behind the curve Dream not meeting expectations
Neither Achiever
BEHAVIOUR
Q15 score 10 – 40
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Being ‘ahead of the Talent Culture Curve’ – that is, having high levels of progressive talent belief
and high behaviour – can help businesses solve many of the challenges they face around hiring,
onboarding and boosting productivity in today’s labour market. Looking ahead to the next few years,
adopting a progressive Talent Culture can also improve retention, improving the likelihood that
valuable employees stay with the business during the upcoming recession.
Are more likely to have hires that work out in all areas
Have longer employee tenures
Take less time to reach productivity with new hires
Are more likely to understand (50% vs. 38% on average)
that hiring too quickly ends up costing more because it
often doesn’t work out
Are more likely to understand (47% vs. 38% on average)
that hiring too quickly can mean compromising on
candidate quality
Crucially, this group are more likely to believe (95% vs. 77% on average) that interpersonal
skills make the difference between a successful and unsuccessful candidate. And, they
take less time to get productivity out of new hires – which should be the ultimate goal for
every business as they evolve and nurture their Talent Culture.
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SECTION 04
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CONCLUSION
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METHODOLOGY
PRE-HEADER
METHODOLOGY
This research was conducted through surveys with 904 HR decision makers in
companies with 250 to 5,000 employees across the UK, US, Netherlands, France,
Belgium, Canada, Australia, Malaysia, Hong Kong and New Zealand.
Of this, 43% of respondents manage recruitment entirely in-house, 53% use a mixture
of in-house and external agencies, and the rest outsource most of their recruitment.
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The Talent Time Bomb
APPENDIX
COUNTRY
UNITED KINGDOM
What do you see as the implications Which of the following best describes the skills
of trying to hire too quickly? situation in your organisation now compared
to pre-COVID / two years ago?
Ends up costing more as often doesn’t work out Skills shortages have increased
39% 54%
Compromising on candidate quality Skills shortages are much the same as two years ago
38% 34%
Poor fit with the team Skills shortages have decreased
33% 10%
Overlooking soft skills and potential None of the above / no skills shortages
31% 1%
Longer onboarding needed
24%
End up paying higher salaries than initially budgeted
25%
Increased attrition
What do you see as the dangers of
23% NOT evolving your talent culture?
Introducing potential bias into the process
20%
Waste money and resources on recruitment
activities that don’t deliver
38%
Skills shortages worsen and spread
How long do you think an organisation like yours through the business
has to evolve its talent culture in order not to
suffer competitively or financially? 37%
We lose high potential candidates during the
Less than 6 months recruitment process
7% 35%
6 months to 1 year We lose employees to competitors
31% 35%
1 to 2 years Lack of innovation in the business
43% 34%
2 to 3 years Our talent team will become disengaged / leave
15% 31%
More than 3 years We risk irrelevancy as an employer / weak employer brand
3% 31%
Don’t know Recruitment bias
1% 21%
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The Talent Time Bomb
PRE-HEADER
APPENDIX
COUNTRY
NETHERLANDS
What do you see as the implications Which of the following best describes the skills
of trying to hire too quickly? situation in your organisation now compared
to pre-COVID / two years ago?
Ends up costing more as often doesn’t work out Skills shortages have increased
26% 46%
Compromising on candidate quality Skills shortages are much the same as two years ago
36% 43%
Poor fit with the team Skills shortages have decreased
35% 10%
Overlooking soft skills and potential None of the above / no skills shortages
37% 2%
Longer onboarding needed
22%
End up paying higher salaries than initially budgeted
27%
Increased attrition
What do you see as the dangers of
27% NOT evolving your talent culture?
Introducing potential bias into the process
19%
Waste money and resources on recruitment
activities that don’t deliver
29%
Skills shortages worsen and spread
How long do you think an organisation like yours through the business
has to evolve its talent culture in order not to
suffer competitively or financially? 34%
We lose high potential candidates during the
Less than 6 months recruitment process
8% 34%
6 months to 1 year We lose employees to competitors
30% 32%
1 to 2 years Lack of innovation in the business
45% 27%
2 to 3 years Our talent team will become disengaged / leave
14% 33%
More than 3 years We risk irrelevancy as an employer / weak employer brand
3% 29%
Don’t know Recruitment bias
1% 23%
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The Talent Time Bomb
APPENDIX
COUNTRY
FRANCE
What do you see as the implications Which of the following best describes the skills
of trying to hire too quickly? situation in your organisation now compared
to pre-COVID / two years ago?
Ends up costing more as often doesn’t work out Skills shortages have increased
43% 34%
Compromising on candidate quality Skills shortages are much the same as two years ago
44% 50%
Poor fit with the team Skills shortages have decreased
49% 13%
Overlooking soft skills and potential None of the above / no skills shortages
27% 3%
Longer onboarding needed
26%
End up paying higher salaries than initially budgeted
18%
Increased attrition
What do you see as the dangers of
13% NOT evolving your talent culture?
Introducing potential bias into the process
17%
Waste money and resources on recruitment
activities that don’t deliver
43%
Skills shortages worsen and spread
How long do you think an organisation like yours through the business
has to evolve its talent culture in order not to
suffer competitively or financially? 33%
We lose high potential candidates during the
Less than 6 months recruitment process
8% 35%
6 months to 1 year We lose employees to competitors
27% 34%
1 to 2 years Lack of innovation in the business
34% 27%
2 to 3 years Our talent team will become disengaged / leave
23% 31%
More than 3 years We risk irrelevancy as an employer / weak employer brand
6% 38%
Don’t know Recruitment bias
2% 22%
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The Talent Time Bomb
PRE-HEADER
APPENDIX
COUNTRY
BELGIUM
What do you see as the implications Which of the following best describes the skills
of trying to hire too quickly? situation in your organisation now compared
to pre-COVID / two years ago?
Ends up costing more as often doesn’t work out Skills shortages have increased
29% 51%
Compromising on candidate quality Skills shortages are much the same as two years ago
26% 35%
Poor fit with the team Skills shortages have decreased
28% 10%
Overlooking soft skills and potential None of the above / no skills shortages
22% 4%
Longer onboarding needed
24%
End up paying higher salaries than initially budgeted
24%
Increased attrition
What do you see as the dangers of
24% NOT evolving your talent culture?
Introducing potential bias into the process
23%
Waste money and resources on recruitment
activities that don’t deliver
34%
Skills shortages worsen and spread
How long do you think an organisation like yours through the business
has to evolve its talent culture in order not to
suffer competitively or financially? 36%
We lose high potential candidates during the
Less than 6 months recruitment process
7% 35%
6 months to 1 year We lose employees to competitors
28% 31%
1 to 2 years Lack of innovation in the business
32% 25%
2 to 3 years Our talent team will become disengaged / leave
22% 31%
More than 3 years We risk irrelevancy as an employer / weak employer brand
10% 27%
Don’t know Recruitment bias
1% 22%
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The Talent Time Bomb
APPENDIX
COUNTRY
MALAYSIA
What do you see as the implications Which of the following best describes the skills
of trying to hire too quickly? situation in your organisation now compared
to pre-COVID / two years ago?
Ends up costing more as often doesn’t work out Skills shortages have increased
52% 52%
Compromising on candidate quality Skills shortages are much the same as two years ago
52% 24%
Poor fit with the team Skills shortages have decreased
52% 16%
Overlooking soft skills and potential None of the above / no skills shortages
68% 8%
Longer onboarding needed
36%
End up paying higher salaries than initially budgeted
36%
Increased attrition
What do you see as the dangers of
44% NOT evolving your talent culture?
Introducing potential bias into the process
44%
Waste money and resources on recruitment
activities that don’t deliver
60%
Skills shortages worsen and spread
How long do you think an organisation like yours through the business
has to evolve its talent culture in order not to
suffer competitively or financially? 44%
We lose high potential candidates during the
Less than 6 months recruitment process
– 68%
6 months to 1 year We lose employees to competitors
24% 40%
1 to 2 years Lack of innovation in the business
48% 60%
2 to 3 years Our talent team will become disengaged / leave
24% 48%
More than 3 years We risk irrelevancy as an employer / weak employer brand
4% 60%
Don’t know Recruitment bias
– 44%
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The Talent Time Bomb
PRE-HEADER
APPENDIX
COUNTRY
HONG KONG
What do you see as the implications Which of the following best describes the skills
of trying to hire too quickly? situation in your organisation now compared
to pre-COVID / two years ago?
Ends up costing more as often doesn’t work out Skills shortages have increased
44% 48%
Compromising on candidate quality Skills shortages are much the same as two years ago
48% 40%
Poor fit with the team Skills shortages have decreased
36% 12%
Overlooking soft skills and potential None of the above / no skills shortages
48% 0%
Longer onboarding needed
36%
End up paying higher salaries than initially budgeted
32%
Increased attrition
What do you see as the dangers of
36% NOT evolving your talent culture?
Introducing potential bias into the process
20%
Waste money and resources on recruitment
activities that don’t deliver
36%
Skills shortages worsen and spread
How long do you think an organisation like yours through the business
has to evolve its talent culture in order not to
suffer competitively or financially? 44%
We lose high potential candidates during the
Less than 6 months recruitment process
12% 56%
6 months to 1 year We lose employees to competitors
36% 24%
1 to 2 years Lack of innovation in the business
44% 28%
2 to 3 years Our talent team will become disengaged / leave
8% 44%
More than 3 years We risk irrelevancy as an employer / weak employer brand
– 48%
Don’t know Recruitment bias
– 20%
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The Talent Time Bomb
APPENDIX
COUNTRY
AUSTRALIA
What do you see as the implications Which of the following best describes the skills
of trying to hire too quickly? situation in your organisation now compared
to pre-COVID / two years ago?
Ends up costing more as often doesn’t work out Skills shortages have increased
49% 34%
Compromising on candidate quality Skills shortages are much the same as two years ago
54% 57%
Poor fit with the team Skills shortages have decreased
43% 9%
Overlooking soft skills and potential None of the above / no skills shortages
54% 0%
Longer onboarding needed
43%
End up paying higher salaries than initially budgeted
37%
Increased attrition
What do you see as the dangers of
23% NOT evolving your talent culture?
Introducing potential bias into the process
69%
Waste money and resources on recruitment
activities that don’t deliver
43%
Skills shortages worsen and spread
How long do you think an organisation like yours through the business
has to evolve its talent culture in order not to
suffer competitively or financially? 51%
We lose high potential candidates during the
Less than 6 months recruitment process
– 54%
6 months to 1 year We lose employees to competitors
29% 43%
1 to 2 years Lack of innovation in the business
31% 54%
2 to 3 years Our talent team will become disengaged / leave
23% 43%
More than 3 years We risk irrelevancy as an employer / weak employer brand
11% 43%
Don’t know Recruitment bias
6% 40%
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The Talent Time Bomb
PRE-HEADER
APPENDIX
COUNTRY
NEW ZEALAND
What do you see as the implications Which of the following best describes the skills
of trying to hire too quickly? situation in your organisation now compared
to pre-COVID / two years ago?
Ends up costing more as often doesn’t work out Skills shortages have increased
44% 31%
Compromising on candidate quality Skills shortages are much the same as two years ago
44% 50%
Poor fit with the team Skills shortages have decreased
44% 19%
Overlooking soft skills and potential None of the above / no skills shortages
69% 0%
Longer onboarding needed
31%
End up paying higher salaries than initially budgeted
25%
Increased attrition
What do you see as the dangers of
50% NOT evolving your talent culture?
Introducing potential bias into the process
31%
Waste money and resources on recruitment
activities that don’t deliver
38%
Skills shortages worsen and spread
How long do you think an organisation like yours through the business
has to evolve its talent culture in order not to
suffer competitively or financially? 38%
We lose high potential candidates during the
Less than 6 months recruitment process
13% 31%
6 months to 1 year We lose employees to competitors
25% 44%
1 to 2 years Lack of innovation in the business
44% 44%
2 to 3 years Our talent team will become disengaged / leave
13% 38%
More than 3 years We risk irrelevancy as an employer / weak employer brand
– 38%
Don’t know Recruitment bias
6% 25%
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The Talent Time Bomb
APPENDIX
COUNTRY
USA
What do you see as the implications Which of the following best describes the skills
of trying to hire too quickly? situation in your organisation now compared
to pre-COVID / two years ago?
Ends up costing more as often doesn’t work out Skills shortages have increased
35% 46%
Compromising on candidate quality Skills shortages are much the same as two years ago
34% 36%
Poor fit with the team Skills shortages have decreased
30% 15%
Overlooking soft skills and potential None of the above / no skills shortages
32% 2%
Longer onboarding needed
32%
End up paying higher salaries than initially budgeted
31%
Increased attrition
What do you see as the dangers of
32% NOT evolving your talent culture?
Introducing potential bias into the process
31%
Waste money and resources on recruitment
activities that don’t deliver
40%
Skills shortages worsen and spread
How long do you think an organisation like yours through the business
has to evolve its talent culture in order not to
suffer competitively or financially? 38%
We lose high potential candidates during the
Less than 6 months recruitment process
10% 32%
6 months to 1 year We lose employees to competitors
26% 37%
1 to 2 years Lack of innovation in the business
34% 32%
2 to 3 years Our talent team will become disengaged / leave
21% 34%
More than 3 years We risk irrelevancy as an employer / weak employer brand
6% 28%
Don’t know Recruitment bias
2% 19%
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The Talent Time Bomb
PRE-HEADER
APPENDIX
COUNTRY
CANADA
What do you see as the implications Which of the following best describes the skills
of trying to hire too quickly? situation in your organisation now compared
to pre-COVID / two years ago?
Ends up costing more as often doesn’t work out Skills shortages have increased
61% 53%
Compromising on candidate quality Skills shortages are much the same as two years ago
43% 35%
Poor fit with the team Skills shortages have decreased
35% 6%
Overlooking soft skills and potential None of the above / no skills shortages
35% 6%
Longer onboarding needed
37%
End up paying higher salaries than initially budgeted
20%
Increased attrition
What do you see as the dangers of
18% NOT evolving your talent culture?
Introducing potential bias into the process
24%
Waste money and resources on recruitment
activities that don’t deliver
45%
Skills shortages worsen and spread
How long do you think an organisation like yours through the business
has to evolve its talent culture in order not to
suffer competitively or financially? 45%
We lose high potential candidates during the
Less than 6 months recruitment process
20% 51%
6 months to 1 year We lose employees to competitors
27% 45%
1 to 2 years Lack of innovation in the business
35% 45%
2 to 3 years Our talent team will become disengaged / leave
8% 31%
More than 3 years We risk irrelevancy as an employer / weak employer brand
2% 25%
Don’t know Recruitment bias
8% 33%
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The Talent Time Bomb
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