Professional Documents
Culture Documents
The Angry Customer
The Angry Customer
Customer, talking to himself: this is insane, I've never been treated like
this. You know what, I should tell everybody else
Manager: Sir! Sir please sit down. How may I help you sir? If you’re
having any issue with the food sir, I’m here to assist you.
Customer: I had a bug in my soup and I almost ate it! Do you never
clean your kitchen back there? Is this restaurant never inspected for
cleanliness?
Manager: sir, I am so sorry that you had to experience this all. I can
assure you that we clean our entire premises regularly and our
standards are regulated by the Pakistani Food Authority so I can assure
you that this usually never happens.
Customer: Ofcourse it’s a bug , I’ve already had a closer look! You’re
just like the waiter repeating the same words as him.
Manager: Sir many other customers here had the same dish ordered as
you and we haven’t received any complaints from them yet.
Manager: okay sir calm down please, please sit down. If you’re saying
it’s an insect I do believe you, you have the right to call out if anything
Is not according to the standards.
So, I apologize greatly for what happened. Tell you what, we will make
a fresh version of what you had originally ordered and that will be
covered by us, free of cost. And also, we'll throw in a gift card of your
choice for all the trouble that was caused.
Customer: Oh, wow okay I do accept that! But I still have one issue.